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Business Profile

Human Service Organization

CEDA Energy Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Human Service Organization.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Leixy Blue. I have experienced significant issues with my heating and insulation product that is truly affecting my health, the well-being of my son, and the living ************* home within the basement is 50 degrees colder during the winter months and humid over 90 degrees in the summer. The humidity levels are insignificantly impacted. Water Heater that has been installed, currently the warranty expired in 2019, but it was installed in my home in August of 2023. 2. The water heater pilot light is damaged and is not lighting. When I called for help, I was informed that I would need to contact a Rheem-certified Contractor or HVAC of my choice, but the expense would be out of my own pocket.3. The humidity level for my home since weatherization was complete is between 18-25%, walls are continually cracking and peeling, and I have to keep my thermostat at ***** degrees to keep house warm and rooms warm. I feel ignored and completely at a loss of what the contractors and **** have done to my home. I have reached out to several individuals,***** ******** Energy Auditor ************ ***** ******* ************ called on 10/17/2024, June and July 2024 and on December 12, 2024 **** ****** Weather Program Specialist ************ ******* ******* ************ I was informed and promised that whatever problem you have from several employees and contractors as well as ***** or run into, please let us know and we do everything within reason to help and fix the issue. That has not been the case. My home is no longer energy efficient. I have spent over $500.00 paying for repairs due to CEDA lack of response or help their errors. My complaint and concerns are being completely ignored.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Leixy ****** Blue I have experienced significant issues with my heating and insulation product that is truly affecting my health the well-being of my son and Our living ************* home within the basement is 50 degrees colder during the winter months and humid of over 90 degrees in the summer.The humidity levels are insignificantly impacted.1. Water Heater that has been installed, currently the warranty expired in 2019, but it was installed in my home in August of 2023. 2. The water heater pilot light is damaged and not lighting. When I called for help, I was informed that I would need to contact a Rheem-certified Contractor or HVAC of my choice, but the expense would be out of my own pocket.3. The humidity level for my home since weatherization was complete is between 18-25%, walls are continually cracking and peeling , and i have to keep my thermostat at ***** degrees to keep house warm and rooms warm . I feel ignored and completely at a loss of what the contractors and **** has done to my home.I have reached out to several individuals,.***** ******** Energy Auditor ************ ***** ******* ************ called on 10/17/2024, June and July 2024 and on December 12, 2024 **** ****** Weather Program Specialist ************ ******* ******* ************ I was informed and promised that whatever problem you have from several employees and contractors as well as ***** or run into, please let us know and we do everything within reason to help and fix the issue. That has not been the case. My home is no longer energy efficient.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been without heat and hot water Since October of 2023. I also applied at the intake center for LIHEAP in ******* , **. I have been Without a furnace, heat and hot water since last year in October. ***** located in *******, was the intake center that told me, they would the add the furnace replacement application to the weatherization application. PLCCA/CEDA *********************************************************************. After speaking to customer service, I was told this is not valid, there was never a request for a furnace. That I would need to apply from the beginning. This is truly disheartening and my house temperature is at 53 degrees . I still have not been contacted. I reapplied just 2 days ago and my application included the disconnected notice tags from ********* I really need help .Whom is the manager or director of ****** and or in charge of the furnace replacement program that I can speak with? I am a senior citizen, breast cancer survivor , and now suffering from more health conditions. Please please let me know. Who I can share these concerns with, the intake centers and customer service representative have given me incorrect information that has now left me in dire conditions. They have told me my application was lost , misplaced, and that I need to await after January to reapply. My application id # ******. My Daughter name is Leixy ****** Blue and she has been advocating for me, because as of v12/12/2024, Not one call I have received from a manager or a supervisor for the furnace replacement. I have also called ***** *******, Weatherization, at ************. His voicemail has been full since October, and he hasn't called back. I have also emailed ******* ****** **************) and Ms. ******* **************) , who have been extremely helpful during this time. I was also told that my application and furnace replacement request was processed and escalated on Dec 02, but still have not received a call!! Sincerely While *** ************ 

  • Initial Complaint

    Date:11/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Ive called, filled out an application and have requested a supervisor call back several times. Theres an error with CEDAs automated verification system which is constantly suggesting that my services with ComEd are connected and as a result of this error, I have not had power in the last two days. I have requested that **** expedite my application because my lights were disconnected and theyre refusing to do so because they are claiming that their system is showing me as connected. My services are currently disconnected and I am without power right now. I live in a house with two children under the age of 18 years old and CEDA isnt promptly trying to resolve this matter on my behalf. I am in need of reconnection services immediately.

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed for *********;when they first opened and sent my paperwork in and ever since I been I been getting the run around saying they didnt get my paperwork and I need to send it again. Every time I called down there its always something. Now my gas is off. I hope you all can track my call log and see how many times I called. 

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not working a single parent and my gas and lights are on the verge of being shut off. I did an application for CEDA/LiHeap to help pay my gas/electric. Since 1/25/24 they have been giving me the run around. They said if you receive a shutoff notice, let us know and well escalate the situation. I got a shutoff letter on 4/16/24 and sent it to them. They said 5 business days. Here its is 4/26/24 and now my gas is off. I called them they said they need more time. How much time do you need? My gas is off!!! This cant be happening.

    Business Response

    Date: 05/30/2024

    I am requesting that the attached complaint be reopened and reviewed. Our response to the complaint, which was resolved in ****** is also attached.
    Thank you.

  • Initial Complaint

    Date:04/10/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for assistance with my utilities with CEDA on 1/12/2024. My wife has cancer and as a result, I had to stop working. My application was denied on 1/31. I reached out to inquire why and what was needed. I submitted the request document and was told the process would take 30 days. I waited 65 only to be denied again on 4:5 because I was not informed of the additional information needed. I then reached out and have submitted the requested information today 4/10 only to discover that they processed and used information from an application submitted In January of 2023. Our daughter no longer resides with us yet they asked for a letter from her stating that she did not. The 2024 application did not include my daughter. I am frustrated and struggling. My application number is *******. Please help!

    Business Response

    Date: 05/29/2024

    Hello,
     
    I am requesting that the attached complaint be reopened and reviewed.
     
    Our response to the complaint, which was resolved in ****** is also attached.
     
    Thank you.
     
    *************************
    Director of Operations | Energy Services Department
     
    CEDA | Community and ******************************** of ***********
    ****************************************************************;| *******, 60661
    Office: ************** | Cell: **************
     
     
    VISIT US ON: WWW.CEDAORG.NET
    FOLLOW US ON: FACEBOOK | TWITTER | INSTAGRAM
     

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for **** Home Weatherization program. In October they had an inspector to come out and see what we needed to make the house more energy efficient. The lady inspector took the furnace apart and overrode the thermostat program which caused the heat not to work; it was working fine before inspection. I told her supervisor and he sent a contractor out in early November. Contractor replaced a part and the heat was on for a few days before it went out completely. I even s*** it on and off to no avail. I called the number given to me on Nov 22nd and the operator said that they will escalate the situation to the administration and I should be contacted within 10 business days. I called again Dec 6, was told the same thing. I called again Dec 15 after not receiving any follow up from the first two calls and was given the number to the Weatherization scheduling department, but that did not work either. I understand that it is the holiday season and it gets very busy, but it is also cold and we need heat; I do have a grandchild and the holiday school break is about to start. I signed a contract that stated that the program and contractor will do everything necessary to make my home more energy efficient and assume the costs in the process. My furnace was fine, but now I believe I will need a new one or new electrical wiring for it.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting the run around with this person that said she was their to help me with submitting my application to the correct department. I have been going back and forth for over a month. I applied for Ceda;Auto repair program. I submitted every single paperwork *************************. I went into the ****** office and gave the paperwork requested, i advised her multiple times Ive been a victim of identity theft. This is sad that I have to go through this for help as a citizen. This is the last correspondence with this employee. (Please answer the previous question I cannot send my request unless answered. I will not go further)

    Business Response

    Date: 08/23/2023

    Customer Relations

    Better Business Bureau

    **************************************************************************

    RE: Complaint ID ********


    To Whom It May ***************** am writing in response to the letter dated August 15, 2023, which pertains to the customer complaint filed by **************************

    CEDA treats matters of this nature with utmost urgency, aiming to effectively address every customer's needs. ************ engaged with our FsACE program in April 2023 for auto repair assistance.

    During eligibility assessment,************ informed *************************, our CEDA Family Support Specialist, about her homeless status and reliance on her vehicle for shelter. Her case was intricate from the outset (attached documentation). She provided reasonable explanations for using multiple addresses. ************ submitted up-to-date proof of participation in the Housing Forward - Open Door Permanent Housing Program and her vehicle's essentiality for medical appointments. Following her receipt of General Assistance from ********, she was advised to utilize the *************** ******** address on her CEDA application. On discovering the closure of that location, our Regional Manager,*****************************, consulted the Maywood branch to assess any impact on her General Assistance. Interestingly,they had already placed her in permanent housing a few months prior.

    Upon subsequent communication with ************ regarding her living situation, she displayed defensiveness and evasion before admitting her non-vehicle residence. ****************** conveyed our need for her current residence details and requested updates to her application, vehicle registration, and driver's license information. However, ************ has not provided the necessary information, impeding our assessment of eligibility. The staff response mentioned in her BBB complaint stems from her lack of cooperation.

    Regrettably, we cannot proceed with approving her application for additional services due to her consistent failure to provide requested supporting documentation. Once ************ supplies verifiable proof of her current residence, including that of any co-residents' information, and updates her vehicle and driver's license records, we can proceed with her service request.

    We are open to collaborating with your office to expedite a resolution for this matter.


  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed for Cash Payment for Utilities from ****. Application I.D. ******* & was denied saying that I am a border & not a renter. I sent over my *********** Disability Information. 2/3/2023 8:30 in the morning. I called CEDA. ******* spoke to me. I explained the situation to her & asked to speak to a Manager/Supervisor. ******* said ***** her Manager wouldn't talk to ********** would call me after 48 hrs but that ***** told ******* that she couldn't help me anyway. Why was I denied. Why would ***** refuse to talk to me at 8:30am when the phone lines just opened up. Why won't anyone from CEDA help me? Thank you.

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