ComplaintsforZoro.com

Industrial Supplies

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Initial Complaint
09/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After repeated contacts to have my name removed from their junk mail list, they refused to accommodate even this most simple request. Naturally, I'll never patronize anyone who disrespects me like this so their efforts are futile anyway.I continue to use Yelp, ****** Reviews and all other social media review formats to warn our mailing list of people about not patronizing such disrespectful companies. Those who already have are also taking such action so the awareness is growing exponentially. Eventually, we will pass the tipping point and put an end to this.From this point forward, all mailings to those in our network will be labeled:"Delivery Refused. Return to Sender. Do not redeliver" and the *********** will have to double-deliver all Zoro communications and absorb the either delivery and/or disposal.There's not room for companies insisting their "customers" pay to dispose of their junk anymore.There are too many more contemporary ways to advertise without sabotaging a companies reputation.This is a "cut and paste" complaint that will be sent out each time we continued to receive
Business response
09/19/2024
Thank you for this information and the opportunity to look into this for you.
I am very sorry that you are receiving these unwanted mailings.
I have requested that your address be removed from our mailing list. This can take one to two weeks. I apologize if you receive any during this time.
Thank you,
Initial Complaint
09/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased 20 bags of red rocks from Zoro.com on August 7, 2024 and I contacted them on August 29th to get a refund and get the rocks picked up. I am in the 30 day return policy. They did a ticket because the rocks cake from a vendor who is supposed to contact me, set up a date to pick up and I will move them myself to where I park so they do not have to get them from the back area of my Condo. The vendor is the problem. I decided to dispute the charge of $238.82 with my credit card company. I also contacted the ** Attorney General because as of September 6th, 9:32 pm eastern standard time, no reply on anything I have done, calls or emails. Absolutely nothing. I am moving them to a different area because they are in my way and are on my landscaping area. I have a ***************** that does not permit things like thisnot for a long period of time so I am waiting for them to get me on this but not so far. Once I am refunded then I will cancel the dispute but **************** knows I am w/I the 30 days return policy. Let a just get this done asap. I dont need or want the rock so the vendor needs to address thisI am not dropping this and will pursue it to they are picked up.
Business response
09/19/2024
Thank you for this information and the opportunity to look into this for you.
I apologize for the delay that you experienced with your return. I am showing that your refund was issued on 9/16/2024 and it does take 7-10 business days to process. You should see your refund to the original form of payment between 9/25 and 9/30. As you know, Zoro has been in contact with both our source of supply and a third party carrier to coordinate and arrange the physical pick-up of the items, and we understand that the items were indeed picked up on 9/16/2024. If this is not the case, please let us know and we'll continue to work with you until the items are picked up. If the items were picked up, we hope and trust that this resolves the issue for you.
Thank you,
Initial Complaint
08/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Did not receive 12% cashback from Rakuten because **** refused to pay cashback.Order Date: 08/13/2024 Order #: WB5152254777 - Attachment 1 As a result of my inquiry to *******, I received the following answer.----------------------------------------------------------------------------------------------When you shop through Rakuten in accordance with the terms set forth by ******* and the store, the store pays a commission to Rakuten. This commission is what we pass along to you in the form of Cash Back. Since this order was not automatically reported, we submitted a request for payment to Zoro. **** responded to our request for payment to inform us that no commission would be paid to ******* because credit for this order was awarded to someone other than *******. Since orders are private transactions between you and the store, Rakuten is not provided with any additional or more specific information. Since Rakuten is not being paid a commission for this order, there are no funds available to pass along to you. -----------------------------------------------------------------------------------------------------------------------Which of ****'s responses to Rakuten "because credit for this order was awarded to someone other than Rakuten"?I haven't used any other cashback site and want to know where else **** is talking about.I purchased the item from Zoro and also received an email from rakuten like attached-2.in conclusion,1. I bought something from Zoro through Rakuten and I didn't get a 12% cashback.2. ******* asked **** and **** replied to Rakuten that he used a different cashback site.3. For the above reasons, ******* said it cannot provide 12% cashback.I haven't used any other cashback site and I would like to clarify if there is any other cashback site that **** said.Please advice...
Business response
09/06/2024
Thank you for this information and the opportunity to look into this for you.
I would like to apologize for the confusion with your Rakuten cash back. **** has researched this, and you are due the cash back and we have processed that with Rakuten.
Thank you,
Customer response
09/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
08/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SPAM. I ordered from **** and it immediately started spamming me daily. I complained to BBB before, and that did no good. Please make Zoro STOP THE SPAM. It's becoming harassment, but so far no threats. Zoro does not include a working unsubscribe link in its spam. on .
Business response
08/26/2024
Thank you for this information and the opportunity to look into this for you.
I do apologize for the volume of emails that you are receiving. I do see that you contacted **** to request that these emails stop. That account is showing that emails are blocked. I did locate a second account with your email address. This account was not blocked from emails. I have updated that. Please allow 7-10 business days for the emails to stop arriving.
Thank you,
Customer response
08/27/2024

Complaint: 22193820

I am rejecting this response because: My first request to unsubscribe was on August 12, 2024. We are now well more than 7 days later. Second, they started sending SPAM within 12 hours of the order, but want more than 7 days to remove it. Their order process should include an opt out of spam. Can Spam act doesn't give 2 weeks to remove names and email addresses. Thirdly, their "unsubscribe" button doesn't work. Can Spam requires an functional unsubscribe button. Zoro is a shady business with respect to spam, Also, its "free returns" are not really free even for items that are clearly misrepresented . *** gets charged for outbound shipping. I am happy to supply documentation for that.

Sincerely,

*********************
Business response
09/05/2024
Thank you for your reply and the additional information. There were two accounts located for you and one was created after the initial request to be removed from the email list. Both accounts are now marked as not receiving emails from Zoro. I do apologize that the unsubscribe button was not working properly. I have passed that along to the proper department.
Zoro Returns are No-Hassle. Zoro will cover the cost of the return shipping, however the original shipping is not included in the Refund.
Thank you,
Customer response
09/06/2024

Complaint: 22193820

I am rejecting this response because: I got spam this morning from Zoro. Obviously, the account has not been deleted (past tense). **** has a really poor reputation for customer service, and it is growing. Perhaps BBB should start charging more for its A+ rating.

Sincerely,

*********************
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called and spoke with a customer service *** about a pump and clutch for my truck. The *** looked up the part and said it was the complete pump. So I ordered got the package to notice it's just the clutch.So I called back and was told I would receive the pump since it's missing. Was told to wait 5 days ok.Then I get an email saying **** is at fault and I will get my money back for the inconvenience.Truck has been down for over a week not because of us but because of there error..This place is a joke..Hello,Thank you for shopping with ****.We have reviewed your order with our supplier and have determined that this item has an error in its listing. We apologize for this error, but this item is actually only TYPE K 8 GROOVE CLUTCH ASSEMBLY 120 LB FOOT TORQUE and not a kit.This has been sent to our product team, and the web page will be corrected.As this is an error on our web page, we are not able to send a ***lacement as requested.Please let me know if you would like to return this item for a refund and I will be happy to provide a return label by email.Thank you,******************* ****************
Business response
08/12/2024
Thank you for this information and the opportunity to look into this for you.
I do apologize for the inconvenience this has caused you. The item is listed on our website as a Clutch Pump Accessories: Type K, 8 Groove Serpentine Clutch assembly. The agent that you spoke to provided you with the incorrect information. **** is working on updating our website to correct the information. A refund was started for you. Once the item is returned to ****, your refund will process back to your original form of payment. That process does take 7-10 business days.
Thank you,
Initial Complaint
07/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
18 emails a day. Are you kidding me?How does Zoro think I will ever buy from them loading up my Inbox with 18 emails a day? They are worse that Tumi which I never thought I would say in my lifetime.
Business response
08/12/2024
Thank you for this information and the opportunity to look into this for you.
I have requested that your email address be removed from our mailing list. Please allow 7-10 business days for the emails to stop coming to you.
Please also note that you are able to manage the e-mails you receive from Zoro by clicking the "Manage Preferences/Unsubscribe" link at the bottom of any promotional email from us.
Thank you,
Initial Complaint
07/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
June 9, 2024 $47.09 I purchashed a 1.6 cu. ft. Countertop Microwave in Stainless steel with Gray Cavity ****** from Zormarket. The confirmation email was from: ************************** This is the website I went to when I purchased the microwave. It was daily deals on it. Now all I see is clothes. ***************************** Tracking information:************************** I clicked on the tracking information and it says it was delivered. A microwave obviously won't fit in a mailbox and it certainly was not delivered to my front door. I emailed them at: ********************** I have yet to hear back from them!
Business response
07/10/2024
Thank you for this information and the opportunity to look into this for you.
Zoro.com is a wholly-owned subsidiary of *************************. We are not affiliated with Zormarket in any way. I apologize for any misunderstanding.
Thank you,

Customer response
08/06/2024

Complaint: 21958180

I am rejecting this response because:
I have not received any response from the business. I still want a refund for the microwave. ****************;
Business response
08/08/2024
Thank you for this information and the opportunity to look into this for you.
Zoro.com is a wholly-owned subsidiary of *************************. We are not affiliated with Zormarket in any way. I apologize for any misunderstanding.
Thank you,
Initial Complaint
06/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi,I ordered kitchen cabinet handles from Zoro.com through their call center, they informed me that since I didnt have a US credit Card I would have to send them a wire transfer which I did. About a month later, they informed me that they were going to cancel my order without a detailed explanation and that my credit card would not be charged. I emailed them that I didnt pay by credit card and that I paid via wire transfer, they promised to refund me and its been about a month now that I havent received my refund, given that Ive already sent them two reminder emails.They dont contest they owe me the money, but the money is just not being refunded and without any explanation as to why Im being delayed so much. This is a real burden because Im waiting to get back my money so that I can find another merchant to supply me with the same product, so their delay is just causing me more hardship. I would greatly appreciate your help in getting my money back without further delay, thank you.Kind regards,*****
Business response
06/14/2024
Thank you for this information and the opportunity to assist you.
I do apologize for the delay in your refund. There was a delay in processing the wire transfer. This has now been completed. You may contact your financial institution if you are not seeing the funds in your account.
Thank you,

Customer response
06/15/2024

Complaint: 21839921

I am rejecting this response because:
They referenced that the funds should have been received in my account on the 12th of June, we are today the 15th and my account still does not reflect their transfer. I can not follow up with my bank with out any documentation related to their transfer. As such, I will need a telex transfer receipt from Zoro which I can forward to my bank to try and track their transfer.

Sincerely,

*****************************
Business response
06/20/2024
Thank you for your response.
Zoro has sent you an email with the wire transfer information.
Thank you,
Initial Complaint
06/06/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a part from cub cadet.com that the site claimed would be delivered within 3-5 business days. It is been over 8 business days and the order has not even shipped and there is no information about the process. I contacted the company and spoke to two agents and a supervisor all of whom said there is no way to track the order or to expedite the shipment. They only offered to cancel the order which puts my order at even longer delay. I had ordered from this site because of their claimed rapid delivery but the claim is a sham and misleads customers
Business response
06/11/2024
Thank you for this information and the opportunity to look into this for you.
Zoro.com is not affiliated with cubcadet.com in any way. I do show that this customer placed an order directly on ********************** on 6/6/2024 and that order was delivered on 6/10/2024. If there are any issues with the order placed on zoro.com or if the delivery did not reach you, please reach out to our customer service team directly at **************** or by calling ************.
Initial Complaint
05/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2024/05/09 I placed an order in the amount of 1354.29$ with the order number SO36143173. Zoro shipped me on 2024/05/13 only 1 out of the 3 ******** switch oled I ordered. This is easily seen by the tracking number: ************. According to the tracking, the package weights 0.9 lbs and has the following dimensions: 16x12x10 inches. A ******** switch in his box brand new weights 0.7-0.9 lbs. Thus, my package should be weighting at a MIMIMUM 2.1 lbs. Clearly 0.9 lbs does not equal 2.1 lbs. Furthermore, a ******** switch oled in its box brand measure 10x8.25x4 inches. Once again, the dimensions are impossible and could PHYSCIALLY NOT fit 3 ******** switches. I contacted the carrier about the weight and dimensions directly and ***** confirmed the impossibility of fitting 3 switches of such dimensions/weight in this package. **** refuses to help me out and instead puts the blame on the supplier. This is the second time this happens. My friend has the same exact issue with the same exact items. Ordered 3, only got 1. **** wouldn't help him so he took his lose. I want a replacement or a return set up IMMEDIATELY. I won't be accepting any of this bs nor items.
Business response
05/31/2024
Thank you for this information and the opportunity to look into this for you.
I am showing that the *************************** was contacted and that a refund is being processed for the missing items.
**************** will follow up with you to ensure your refund was received.
**************** is staffed Monday to Friday from 6 am to 9 pm and Saturdays from 7 am to 5 pm. **************** can be reached by phone at ************ or by email at ****************.
*Holiday hours may vary. Please see Zoro Contact Holiday Hours for more information.
Thank you,
Customer response
06/03/2024

Complaint: 21740776
Hi,

The two last missing ******** switch oled ended up arriving but later on. Order was received and returned successfully. Ill keep the complaint open until my refund for the order is actually processed because anything can happen with you guys.

*******************

Business response
06/11/2024
Thank you for this information. The refund for your order has been processed. Please reach out to your financial institution or PayPal for further assistance if your refund has still not reached you.
Thank you,

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