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Business Profile

Insurance Services Office

Talro Insurance Agency, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Talro Insurance Agency, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Talro Insurance Agency, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Talro Insurance Agency, Inc.

      4900 W Belmont Ave Chicago, IL 60641-4331

    • Talro Insurance Agency, Inc.

      25 W. Hubbard Suite 300 Chicago, IL 60654-8172

    • Talro Insurance Agency, Inc.

      6245 S Pulaski Rd. Chicago, IL 60629

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/2024 I emailed a picture of the front and back of my BANK CARD to ******** ******* customer service *** at ******* Acceptance/ Talro Insurance. No one has a copy of my bank card except for her. I emailed if to her upon her request for me to pay my car payment, about 2 hours later my bank calls me and alerts me of fraud with the same card I emailed ******** ****** 2 hours prior for being charged 250$ for some FLY PILOT charge. My card information was stolen by the ***, and she tried to charge $250 some place. My bank caught it but this is unacceptable, and I'd like compensation for the charge.

      Business Response

      Date: 10/15/2024

      October 15th, 2024

      Better Business Bureau of Chicago & Northern Illinois, Inc.
      121 W Wacker Dr, Suite 2000
      Chicago, IL 60611

      Re: Complaint ID# 22419405 – Holland Hernandez

      To Whom It May Concern:

      We have spoken with Ms. Hernandez and concluded that this complaint should be directed to Chicago Acceptance, not Talro Insurance Agency. 

      Please delete this complaint.

      Sincerely,


      Michael Wirth
      President

      Customer Answer

      Date: 10/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22419405, and find that this resolution is satisfactory to me.

      Sincerely,

      Holland Hernandez

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Was told that I will receive full return of my money and now they are saying that the only amount is $116.00 was return to me

      Business Response

      Date: 10/28/2023

      October 27th, 2023

      Better Business Bureau of ******* & Northern ********,Inc.
      *******************************************************************************

      Re:Complaint ID# ******** *******************************

      To Whom It May ********

      Ms. ********** policy started on May 5th, 2023 and cancelled effective August 12th, 2023.

      I spoke with ********************** and went over the time she was insured and the premium payments made on the policy.

      ********************** was charged for the time she was insured and received a correct refund.

      Please delete this complaint.


      Sincerely,



      *************************
      VP of Operations

      Customer Answer

      Date: 10/30/2023

       
      Complaint: 20787276

      I am rejecting this response because:

      Sincerely,

      *******************************

      Customer Answer

      Date: 11/03/2023

      I do not agree with the amount that was quote to me for the return of the payments and I asked for the policy of the company so I can have a better understanding about it but no apply from them.

    Talro Insurance Agency, Inc. is NOT a BBB Accredited Business.

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