Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a creator account at ********************** at ******************************************************. I have been able to log into it without issue. Now, all of a sudden, when I log in with the same email I have ALWAYS been using, it acts like my creator account never existed even though I can still see my profile. I had money from Cameos sitting in my account that they have, in essence, stolen from me.

  Business Response

  Date: 03/24/2025

  Hello - if you are having issues with your talent account, please contact our Talent Success team at ***************************************** For security and privacy reasons we are unable to discuss account details or earnings issues in a public BBB complaint without authenticating identity.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rarely used the cameo app, but the few times I have used it was a great experience, its amazing to connect with talent your a fan of, however recently my experience with the app has left me severely depressed I sent out my first cameo request in years a few days ago, it was for a influencer I am a fan of, the request went through and days went by Then as right about the time the request was set to expire, the talent declined the request I want to be clear nothing about my request was inappropriate and violated tos, I realize in the rules cameo allows talent to decline video requests But it's very triggering to go through the process to purchase a video and anxiously wait, only to be declined and for no reason given I don't think this should be allowed, especially when no reason is given, This has triggered my depression so much. 

  Business Response

  Date: 01/29/2025

  We are sorry that you were disappointed not to receive a Cameo video from this celebrity. As you note, celebrities on Cameo have complete control over whether to fulfill a booking. A declined request does not mean that there is necessarily anything wrong with its contents - the celebrity may, for example, simply not have the time or ability to complete it within the fulfillment window. Your credit card would have been refunded for any charge associated with this booking. You are welcome to try to book again if you wish, either with the same celebrity or another one in a similar category.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22866304
  
  I am rejecting this response because:

  I understand their policies but I still think it's not right that you can be rejected for no reason, that is extremely triggering

   

  And even worse I have come to find out the talent I requested blocked me

   

  So not only was I denied but now blocked by this person for doing absolutely nothing wrong

   

  I could completely understand this if my request was inappropriate, but my question was no different than the type of questions this influencer gets asked everyday about on their social media

   

  It seems I have been singled out and this has sent my mental health into crisis because while it's a small rejection it still hurts

   

  When people take the time to pay money for a request to only be rejected and blocked that is very triggering

   

  Requests should only be denied if the question is inappropriate 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to ************************** on Oct. 8th, to request a partial refund for the promo they were running that did not credit to my account on two ********************************** rep *** replied on Oct. 9th, promising to refund the difference once the Cameos were completed.Two weeks later, well after the Cameos have been completed by the celebrities, and after me reaching out to Cameo repeatedly, *** has ignored my inquiries.

  Business Response

  Date: 10/28/2024

  Thank you for expressing your concern. Based on recent interactions between our Customer Success team and the customer, is our understanding that this matter has been satisfactorily resolved and the requested discounts provided as a one-time courtesy. The customer reached out to our team about this issue on Thursday, October 17 and again on Monday, October 21. Our team responded within less than four business days from the first of these messages. Although we strive to respond to an inquiry as promptly as possible, this matter involved multiple bookings that had been cancelled and then placed a second time, and required some additional work to untangle.

  Please note that, in general, purchasing a video during a sale period does not entitle a customer to discounts before or after the sale if the video is not fulfilled. Cameo's sale terms always provide that bookings are subject to availability and that fulfillment is not guaranteed. Similarly, Cameo is similarly under no obligation to offer sale pricing outside of sale periods, even for purchases made shortly before a sale began or shortly after it ended, although we may do so on occasion as a courtesy.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22456996
  
  I am rejecting this response because:

  The reasons Cameo gave for resolving the issue are totally false as they libel my motives and my actions in how I purchased the Cameos, all of which were within the discount period, and a couple which was extended to me as a courtesy by a customer service representative for using their services on a continuous basis.

  The least Cameo could do in wanting to close out this complaint is to admit their fault in it, not to blame it all on the customer.

  In this case, because of how Cameo responded to my complaint on the Better Business Bureau site, by libeling my character, I do not accept their accusations as being true, because they are not.
  
  Sincerely,
  
  ** ***

  Business Response

  Date: 10/29/2024

  We are sorry if you feel the account of your interactions with Cameo was not accurate. We have attached the full correspondence (with personal information redacted) between you and Cameo's Customer Success team, so that you and the BBB can see the record on which our summary was based.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22456996
  
  I am rejecting this response because:

  Even the chat transcript proves my point. I cancelled my books for ******** and ***** and re-booked them during the promo period: perfectly legal and within my rights, I did not request anything outside of policy. The requests for matching the 20% discount for *** ** were, as referenced in the text, for the original Cameo she could not complete on time, and therefore I was extended a raincheck upon re-booking with her, which I did. 

  The ***** *. and ***** *. bookings were made within Cameo's 15% promo period. ***** reached out to me personally, if I could re-book her again, as she was inundated with work but was more than willing to complete the Cameo for me, as she knew she would auto-time-out of the Cameo system, and would be auto-cancelled. I agreed, and requested for the 15% which was originally booked with *****.

  Now unless I'm not seeing something that Cameo is, then I ask Cameo to cordially alert me to this revelation, and I can see the light, we can both be on the same page, and the case would close amicably.

  So, Cameo...kindly clarify.

  
  Sincerely,
  
  ** ***

  Business Response

  Date: 10/30/2024

  As our Customer Success representative stated in their email of October 24, all outstanding discounts referenced by you appear to have been resolved:

  ******** ********* - this video was booked with the appropriate sale discount applied
  ***** ** - this video was booked with the appropriate sale discount applied
  *** ** ******* - a courtesy refund of $7.50 was been applied to this order
  ***** *********** - this video was booked with the appropriate sale discount applied
  ***** ******** - a courtesy refund of $3.00 was been applied to this order

  You responded by email the same day: "Thanks for the detailed breakdown. It is now clearer." You then thanked the Customer Success representative for their help, and did not request any further assistance.

  If you believe this is incorrect or there is something we have missed, please kindly let us know. Thank you.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Cameo responded in a professional, friendly, tone, and factual at the same time.

  I have no issues with their response or with their resolution. They are fair and equitably accepted.

  Thank you kindly.

  
  Sincerely,
  
  ** ***

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2024 I submitted a request for **** Orgi to perform a service through the company **************************. The price agreed up and accepted was $100+tax. On 9/10/2024 I received an email stating that my request had expired and that I could give him more time to perform it. I had no problem doing that as its for my sons 8th birthday and it was 17 days away. After several emails back and forth with cameo I got no where so I tired to go online and resubmit. It turns out that **** Orgi had cancelled my contract at the agreed upon amount and had now requested $200+tax

  Business Response

  Date: 09/20/2024

  Thank you for reaching out with your concern. As Cameo's Customer Success team explained to this customer by email in the attached correspondence, talent on Cameo's marketplace are in full control of whether and when they complete a booking request, and at what price to offer their videos. These prices can change over time depending on many factors including a talent's availability.

  In this case, the customer's request to the talent expired on September 10. The customer emailed **********************'s Customer Success team to ask if the request could be resubmitted. Cameo's team responded to the customer within 3.5 hours, providing instructions on how to do so. The team also offered to help the customer find other talent who might have better availability, and explained that when a request expires the customer is not charged.

   The customer then emailed twice more over the course of the following 4.5 hours, first to express their hesitation about rebooking and then to express their disappointment that the talent's price had increased. Cameo's team responded within 30 minutes of the second message and explained that talent, not Cameo, select their price and that prices do sometimes change over time. The team offered to help find another talent suitable for the customer's needs. The customer declined.

  Unfortunately, the customer appears to have been under the misapprehension that the submission of a video booking request is a guarantee that the request will be fulfilled. This is not the case: Cameo videos are personal connections between the talent and customer, and whether and how a talent decides to fulfill a video request is a personal decision by the talent in their sole discretion. Cameo's Terms of Service make this clear.

  Cameo's Customer Success team went to significant efforts to enable this customer to either rebook the talent or find another alternative, and when the customer declined to do so their card was not charged. While we are sorry that this was not what the customer had hoped for, ********************** unfortunately is not able to force a talent to fulfill any particular request, including at a price that is not acceptable to the talent.

  
  

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22309140
  
  I am rejecting this response because: Hello, 
  Im sorry, nothing has been resolved here. The company has not reached out to me and Im not sure if they sent you something as I have no idea how this works. I would very much like for this to stay open as it is not answered in any way, shape, or form.
  
  Sincerely,
  
  ********** *******

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cameo on the cameo app for ****** and the request expired. When I had purchased it, it said I could get a refund on cameo credits OR a regular refund. When I got the refund it only came for cameo credits. It told me I could request a regular refund from apple and the request was denied. I still have ****** stuck in the app and would like the money back since it said I could get a regular refund when the order was made.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a video from a talent on Cameo, whose profile indicates a 24-hour turnaround time. While I understood that the video could take up to 7 days to complete, it has now been beyond this timeframe, and the video remains incomplete.Per Cameos policy, only a hold was supposed to be placed on my bank account, which would convert to a charge once the video was delivered. However, contrary to this policy, my card was charged at the time of the video request instead of just placing a hold for the total amount. Given the delay, I requested that the charge be refunded, as stated on their website. However, I was informed that I would need to seek a refund through Apple or accept Cameo credits. Despite clearly stating in my follow-up response that these options are not acceptable, I have yet to receive a reply.I am seeking a refund to my original payment method and believe there needs to be greater accountability for the talents featured on their site. It appears that delays and incomplete services are a recurring issue on the platform, which is concerning given the significant amount I have spent ($250) without receiving the promised service.It is imperative that this issue is addressed, as it reflects poorly on the companys integrity and commitment to its customers. The current practice of charging customers' cards without delivering the promised service is troubling and unethical. I urge you to look into this matter to ensure that other customers do not encounter similar issues in the future.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a video from Cameo on 2/13 for a Valentine's *** gift. When I received the video there was no sound, so I reached out to customer service that day the video was received. I left a message and emailed the company through their page. Email traffic below with receipt. I requested the refund through ******, but they closed the case because I was unable to load the video, due to size. The video is too large for this page but if someone contacts me, I will send the email with the video.

• Initial Complaint

  Date:10/17/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I made an order through the Cameo App which allows you to get a personal message from a celebrity as a gift. I paid the expedited fee totaling $165 for *********************** to send a video within 24 hours for my mothers Birthday. I never received the message and my order expired. I have screen shots and order numbers. Not only was my present ruined but now they may not issue a refund of the $165. So essentially I paid $165 for nothing. Very disappointing. Additionally, after entering my credit card into their app, my information was compromised and upwards of $1000 was charged.

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a request, request was not received. I filed for a refund and my request was denied. They have purposely avoided my request for a refund on services non rendered.

  Business Response

  Date: 10/11/2023

  Hi Better,
  
  Thank you for your email!
  
  We've created a support case for you. Your ticket number is ******, and our dedicated support team will get back to you as soon as possible, usually within 1 business day.
  
  You can always check out our *********** with any questions you may have in the meantime at our Frequently Asked Questions page. 
  
  If you need to add anything or have any additional questions for our team, feel free to respond directly to this email.
  
  Have a great day!
  
  The Cameo Fameo

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20708445
  
  I am rejecting this response because:

  this does not address my complaint 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cameo on the website called cameo for my brother's birthday and I Immediately canceled the purchase the same day. Yet they still charged me and gave me no refund. I tried to make a support ticket and yet no response

  Business Response

  Date: 10/09/2023

  Hi Better,
  
  Thank you for your email!
  
  We've created a support case for you. Your ticket number is ******, and our dedicated support team will get back to you as soon as possible, usually within 1 business day.
  
  You can always check out our *********** with any questions you may have in the meantime at our Frequently Asked Questions page. 
  
  If you need to add anything or have any additional questions for our team, feel free to respond directly to this email.
  
  Have a great day!
  
  The Cameo Fameo