Reviews

This profile includes reviews for Rocket Travel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocket Travel, Inc.

  641 W Lake St Ste 102 Chicago, IL 60661-1056

• 

  Rocketmiles

  Unknown Saint Petersburg, FL 33710

• 

  Rocketmiles

  Unknown Saint Petersburg, FL 33710

Review Details

• Review fromThomas A

  Date: 04/20/2025

  1 star

  Thomas A

  Date: 04/20/2025

  Not deserving of ANY Stars! ************ is definitely fraudulent. Absolutely not a company to do business with.Nothing but a run around. They take your money and care nothing ofyour experience and will not be accepting to any such refund even if the hotel booked is willing to offer partial refund due to unacceptable accommodations.

  Rocket Travel, Inc.

  Date: 04/22/2025

  Dear ******. We understand and sincerely regret to hear about your experience and the frustration you encountered. We are taking your feedback very seriously, and a Manager is already looking into this specific matter. Our goal is to fully understand what occurred and to work towards a resolution. You will receive a comprehensive response following the investigation, and we appreciate your patience.

• Review fromKaren B

  Date: 03/12/2025

  1 star

  Karen B

  Date: 03/12/2025

  Overcharged for hotel, which I found out accidentally when hotel gave me a receipt of actual cost.

  Rocket Travel, Inc.

  Date: 03/14/2025

  Dear *****,Thank you for your feedback and for taking the time to share your perspective. I understand your inquiry regarding the observed price difference.Please know that your booking through our Hotels site includes value-added benefits, such as our dedicated 24/7 customer support designed to assist you should any unforeseen circumstances arise, cancellation policies aligned with hotels terms and rates, as well as opportunities to accrue miles and loyalty points. This influences in the final pricing available on our website, which is clearly disclosed and accepted upon confirmation. While we are unable to accommodate a price adjustment for a particular reservation, we sincerely hope you had a pleasant stay. We would be pleased to assist you with future bookings and aim to offer you a more favorable rate when available. Thank you for your understanding in this matter. Kind regards

• Review fromCharles A

  Date: 09/17/2024

  1 star

  Charles A

  Date: 09/17/2024

  Getting ready to File Complaint with both the *** and BBB on AAdvantage ********************************** had booked a 2 night stay in ****** but my Air Asia flight was cancelled and I was unable to make the trip I immediately canceled the hotel room as I would not arrive that day and I received an email confirmation stating that they will workon processing a refund /credit.Its been 3 weeks with no update and finally this weekend I called and got the dreaded customr service agent in the ***********. Basically the lady kept repeating "AS per your ******************* multiple times and and bluntly stated that I have forfeited my ( close to $300 ) my reservation and when I enquired about the miles I was suppposed to get for teh stay - even that I was forfeit- Basically Rocket travel just took my money without any compensation or follow up.,I requested for a call with a Supervisor multiple times - No one has called me - Send the customer service team an Email - No response - I requested for a US based customer service agaent - No luck , basically you are stuck in the cold with the Phillipines customer service team - who basically are taught to read from a script and not really understand the issue at hand and try to resolve it !! - Called multiple times - cannot get a Supervisor on the line - Not sure what everyone is doing - Ignoring hard paying customers who foot their salaries !!The sad part was that I used Aadvantage travel for 10 times this past month and spent over $2000 with them and the one time I needed their assistance I was coldly shed aside like a used napkin !!. I am a Platinum member with ***************** , this is not how one should treat loyal customers. I am getting ready to file a complaint in the next day with teh *** and BBB regarding this issue and maybe contact my credit card company and hold the Charges.******* *********

  Rocket Travel, Inc.

  Date: 09/26/2024

  Dear *******,I wanted to take the time to respond to the feedback you have shared regarding your recent experience with our customer support team. I understand your frustration, and I want to assure you that we have been transparent throughout the process and have done our best to advocate on your ********* I mentioned in my previous email, our representative followed the hotel's policy and decision regarding your no-show booking. We have been in direct communication with the hotel, and I have provided you with the relevant email correspondence to demonstrate this.While I understand that you may not have believed our initial response, I want to reiterate that we have been transparent and have tried our best to negotiate with the hotel on your behalf. As a gesture of goodwill and to ensure your satisfaction, I have decided to refund the full booking amount to you, even though the hotel is only willing to waive 1 night penalty. This decision reflects our commitment to providing you with a positive resolution and acknowledging your concerns.Please be assured that the full refund has been processed, and it will take 7 to ************************************************ your account. If you have any further questions or concerns, I encourage you to reply to my email, as I have been in direct communication with you throughout this process.I hope this helps to address the issues you have raised and demonstrates our dedication to customer service. We value your trust and appreciate your feedback, as it helps us to improve our processes and better serve our customers.Kind regards, Ain Manager ******************** Concierge ************** *************************** (International)

• Review fromMichael J

  Date: 08/30/2024

  1 star

  Michael J

  Date: 08/30/2024

  UNABLE TO BOOK USING AADVANTAGE MILES. **************** said my account was locked for uaing miles but if l want to use my card its fine. I was told it would be fixed within 48 hours....its been 2 weeks and 8 phone calls later still unable to book

  Rocket Travel, Inc.

  Date: 09/09/2024

  Hello *******, I hope this email finds you well. I would like to update you on the current status of your account.Previously, we informed you that we discovered there was an issue with your account that prevented the successful completion of the reservation. After a thorough investigation by our internal team, we are pleased to inform you that the issue with your account has been resolved. You should now be able to proceed with making a reservation on our website without any further difficulties.I truly appreciate your patience and understanding throughout this process. However, if you encounter any issues while submitting a new reservation, we kindly request that you notify us immediately. Our team is dedicated to ensuring a seamless experience for our customers, and we will promptly address any concerns or obstacles that arise.If you have any further questions or require assistance, please feel free to reach out to me by replying to this email. I am available to assist you and provide any necessary guidance.Thank you for choosing our services. We look forward to the opportunity to provide you with a seamless experience in your future bookings.Kind regards, Ain Manager Rocket Travel Concierge ************** *************************** (International)

• Review fromNick F

  Date: 08/27/2024

  1 star

  Nick F

  Date: 08/27/2024

  I arrived at the hotel and the front desk told me that the booking had been cancelled despite the fact that it still showed as Upcoming on AAdvantage Hotels (via Rocket Travel). Somehow they cancelled the booking but never notified me, and customer service is blaming me. This site is a total disaster.

  Rocket Travel, Inc.

  Date: 09/02/2024

  Dear ****,Thank you very much for your valuable time and kind patience. We sincerely apologize for the inconvenience caused by your reservation being canceled without prior notification.After a thorough investigation into the circumstances surrounding this situation, we contacted our central reservation office to verify the reason for the cancellation. Unfortunately, they have denied any type of compensation, as they believe the cancellation request originated from your side. However, we did not receive any notification from you regarding this, and we suspect there may have been an error at the central reservation office, mistakenly indicating that you requested the cancellation.Since the reservation was not used, we regret that we are unable to honor the miles you would have earned. However, in an effort to make amends, we have approved a $100 USD travel credit that has already been added to your account. This can be applied to your next hotel stay. The credit is equivalent to the value of the miles you would have earned, and we hope it compensates for the inconvenience you experienced. Please note that you will receive a separate email with the travel credit code, which can be used within one year of the issue date.We trust that this resolution meets your expectations. Should you have any further queries, please feel free to reach out.Kind regards,***************************** Customer Loyalty Manager ******************** Concierge ************** *************************** (International)

• Review fromPatrick S

  Date: 08/26/2024

  1 star

  Patrick S

  Date: 08/26/2024

  AVOID ROCKET TRAVEL AND AADVANTAGE HOTELS AT ALL COSTS.This institution is a buck-passing scam affiliated with the ***************** AAdvantage program. I booked a hotel for a night in the city I was flying to. A few hours before I was supposed to fly, ***************** canceled the flight and wasnt able to reschedule it until the next day. I immediately canceled the hotel room as I would not arrive that day. I provided proof of the flight cancellation, but was told that I could only request a refund.I waited a week for a response but did not receive one. When I called, the company had a record of my cancellation but had not initiated the refund request. The customer service *** put me on hold while she ostensibly contacted the hotel. After 15 minutes, the call dropped. She called me back and told me that the hotel insisted on holding fast to its policy of these bookings being non-refundable. I asked who should be responsible for me having to incur additional hotel costs in a different city based on the airline cancelling my flight she insisted that their company wasnt the airline and wasnt the hotel, and therefore had no obligation to me.

  Rocket Travel, Inc.

  Date: 09/02/2024

  Hello *******,Thank you so much for your valuable time. We greatly appreciate your feedback, as your comments help us improve. We sincerely apologize for the inconvenience caused by your flight cancellation. We understand that this situation was beyond your control. However, we are subject to the hotel's decision in these circumstances.We would love to escalate this situation further on your behalf. However, we have received a chargeback dispute from your bank. When a chargeback dispute is initiated, your bank freezes all transactions in our system until their investigation is complete. Unfortunately, this means we are unable to take any further action until the investigation is concluded. We recommend following up directly with your bank regarding the refund.We hope this information clarifies the process for you. Please feel free to reach out if you have any further questions.Kind Regards,***************************** Customer Loyalty Manager ******************** Concierge ************** *************************** (International)

• Review fromMicca B

  Date: 07/31/2024

  1 star

  Micca B

  Date: 07/31/2024

  This company is a complete fraud. I booked through them for a trip to **. The resort we booked had a mishap our first night and we could not stay there. The resort called Rocket Travel to initiate a refund for the night and Rocket Travel did not process it. I called a week later and they lied to me and told me the resort changed their mind. Not true, I confirmed with the resort that they never contacted them. We are both getting the run around. SCAM COMPANY!!!

  Rocket Travel, Inc.

  Date: 08/16/2024

  Hello *****,Thank you so much for your valuable time and kind patience. We are happy to assist you and have been diligently working on your previous request.We offer our deepest apologies for the hotel's inability to provide you with the correct accommodation on the first night. We escalated this situation with both the hotel and our central reservation office. The hotel mentioned they attempted to contact our central reservation office to release a refund for you. However, our central reservation office explained that they need written confirmation from the hotel before proceeding with any refund.We have successfully obtained a written confirmation from the hotel, and we are pleased to inform you that the hotel has authorized a refund to cover the inconvenience of not having the correct accommodation for the first night as well as compensation for the overall inconvenience experienced during check-in.We sincerely apologize for the delay in resolving this matter. We hope this information clarifies the situation. We remain at your disposal for any further queries you may have.Kind regards,***************************** Customer Loyalty Manager ******************** Concierge ************** ************* ************** (International)

• Review fromJohn J

  Date: 07/28/2024

  1 star

  John J

  Date: 07/28/2024

  Rocket travel refuses to honor 1000 mile 1st booking bonus. Go elsewhere. Customer service terrible. Losing customers for what amounts to $10 bonus. Short sided thinking.

  Rocket Travel, Inc.

  Date: 07/30/2024

  Hello ****,I'm sorry to hear that you didn't receive the ***** bonus miles.Our tech department has confirmed that while you did use the correct link for the promotion, the hotel you selected was not one of the participating properties. As a result, we are unable to award the miles for this promo. However, as a gesture of goodwill, we can offer you a Travel Credit, as mentioned in the email we sent to you directly.Please let me know if you have any other questions.Kind regards,************************* Customer Loyalty Manager

• Review fromLindsey V

  Date: 07/23/2024

  1 star

  Lindsey V

  Date: 07/23/2024

  I booked a room with my ********* Airlines Rapid Rewards points. When I arrived at the hotel, there was no reservation. The hotel had been trying to call me to let me know they didn't have the room type I requested any more. However, Rocket Travel had given them completely inaccurate information. All they had correct was my name, and an incorrect phone number and address. Luckily the hotel gave us a room anyway instead of sending us away. Rocket Travel is totally incompetent. Don't use them! I wouldn't have had I known.

  Rocket Travel, Inc.

  Date: 09/19/2024

  Dear *******,Thank you so much for your valuable time and kind patience. We are pleased to assist you and have escalated this situation to our CSI team (Customer Satisfaction and Investigations). They are currently working on identifying potential ways to compensate you for the inconvenience you experienced.We will be reaching out via email with a final resolution once the review is complete. Your feedback is invaluable, and your comments help us continually improve our services. We offer our deepest apologies for the inconvenience you faced upon your arrival at the hotel.Kind regards,***************************** Loyalty Manager Rapid Rewards Concierge ************** *************************** (International)

• Review fromMikai J

  Date: 07/04/2024

  1 star

  Mikai J

  Date: 07/04/2024

  Avoid at all costs. Was told by customer service that they could waive the cancellation/refund policy and issue a refund but then they proceeded to run me around, insinuate the hotel manager was the reason for the delay, then not respond to follow up emails for almost 2 weeks. Only to turn around and go back on what they said. I attempted to get what the representative said in writing so I would have recourse, but they never sent it. There is good reason why this company has an F rating. Reps/phone operators are not based in the states, and thus unable to communicate in a timely manner with hotel/airline/whoever you need. When it comes to travel, time is literally the most important factor. This company was incapable of doing that on several occasions in my case. Do not book through this company. Even if your banking institution/airline offers rewards to book through them. As a consumer, you trust that major companies would associate with better businesses, but that is obviously not the case. Wish there was a way to warn people before they book so they don't have to learn the hard way like me and hundreds of others.

  Rocket Travel, Inc.

  Date: 07/22/2024

  Hello *****,Thank you so much for your valuable time. We are glad to assist you and appreciate your feedback, as it helps us to improve.We have initiated a thorough investigation into all circumstances involved in this situation and are currently negotiating a refund with the hotel. We understand your flight was delayed, and you require a refund. Please allow us ***** business hours to work on this request. While we cannot guarantee a refund at this stage since it needs to be approved by the hotel, we assure you that we will work diligently to achieve the best resolution for you.We will contact you via email as soon as we receive a response from the hotel with a final resolution. Thank you for your patience as we conduct our investigation.Kind regards,***************************** Customer Loyalty Manager ******************** Concierge ************** *************************** (International)