Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law firm took out their fees without disclosing at the beginning of agreement. I get a 1099 owing for their portion of taxes, meaning that they are not paying any tax on my case and I am this was never told to me.

  

  Business Response

  Date: 02/12/2025

  We appreciate the opportunity to address this clients concerns. When the client retained our firm to pursue her claims, she signed a retention agreement that explained our fees in detail. However, when this claim reached settlement, we significantly discounted our fee so that our client could put more money in her pocket. The exact breakdown of our fees, the costs, and the net amount to the client was disclosed to the client in the settlement release she signed. Under the law, the settlement administrator is required to issue a 1099 with the gross settlement amount, before the deduction of costs and fees. Keller Postman pays taxes in accordance with the law. We are not a tax firm, and we encourage our clients to discuss their potential tax liability with a tax professional.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relentless harassment. I made a single inquiry online very briefly and they have been constantly calling me countless times a day every single day without fail for weeks on end including weekends and holidays! They were repeatedly asked to stop yet continue to call nonstop

  

  Business Response

  Date: 01/10/2025

  We regret the inconvenience caused to Mr. * due to the frequent communication attempts from our team. After reviewing our call logs and the details provided by Mr. *, it appears there was a misunderstanding during our interactions. We have taken immediate action to adjust our records and have ceased all further communication to ensure no additional calls are made. Our intention is to maintain respectful and considerate communication with all inquiries.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not login to a website to sign a ****** settlement. Contracted ** services about it over 3 months ago. It still no fixed. Dead line is December 22th to sign it. Somehow my SS# is incorrect???how. But after reading some of the comments, Im not the only one with this problem. I used OTC ****** in the early to mid 90s. Developed colitis, lump in my right breast, many brain scans, and prostate cancer (PSA levels are still registering) I was prescribed ******. And in ******* I was prescribed RanitidineWHAT!!!!!!! I wasnt sure about filing a complaint after reading Keller Postman, & The Better Business Bureau response on other people issues. But I guess Keller Postman can do no wrong. According to all the ****** lawsuits payment settlements that I read. I should be in teir 1 or 2. ( the highest).

  

  Business Response

  Date: 12/19/2024

  Upon reviewing Mr. ********** case, Keller Postman identified an error with the Social Security Number (SSN) listed in their records. The firm has corrected this error and restored access to the portal, ensuring that Mr. ******** can proceed with accepting his settlement offer before the approaching deadline. Keller Postman appreciates ************* patience and cooperation as it worked to resolve this issue and assures him that he should now be able to log into the portal without difficulty. If he encounters any further issues or has additional questions, he is encouraged to contact the firm directly at ************** or by replying to the email provided. Keller Postman remains committed to achieving the best possible outcome for its clients and is here to support them every step of the way.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22645079
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 12/30/2024

  They fixed the issue weeks ago. Havent heard from them since.   Waiting to be paid.  It said it could take up to 8 months to get paid.  WHY.  They got the 140 million from the lawsuit. Is it in ******* account collecting interest   Maybe someone should check in on that.  Its not KP money until we pay them 

  

  Business Response

  Date: 01/10/2025

  Dear Mr. ********* We are grateful for your patience and understanding as we worked through the issues you encountered with your ****** settlement claim. We recognize the importance of resolving these matters swiftly and accurately, especially given the deadlines involved. Regarding your concern about the payment timeline, please be assured that the settlement funds are not held by Keller Postman but are managed and distributed by a court-appointed administrator. This process, as stipulated by the settlement agreement and overseen by the court, ensures that all parties are treated fairly and that funds are allocated correctly among claimants. The timeline for payment can vary due to several factors, including the verification of claimant information and the legal requirements that must be met before funds are released. This thorough process is in place to ensure that all settlements are handled with the utmost integrity and accuracy. We understand your concerns about the duration of this process and want to reassure you that it is a standard procedure designed to protect all involved parties. Your settlement is being processed as efficiently as possible within the constraints of legal and administrative requirements. If you have any further questions or if there is anything more, we can do to assist you during this time, please do not hesitate to reach out.

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   SORRY!!!!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took me on as a client for the Pandora ****** At first everything was going good, then they blocked me or changed their e-mail address. I can no longer contact them or update my information. I am told they also got my phone out. I'm not sure what that fully means, but as I was scrolling through my history you can see what they were interested in. The same names kept coming up regularly. Ca. State lottery along with some other organizations. My phone was in possession of the local ***************** and I think they may have handed it over to Keller and Postman. Please help thank you kindly.

  

  Business Response

  Date: 12/17/2024

  We have investigated Ms. ****** complaint. According to our investigation, we have not changed our email address or taken any measures to block Ms. ****** calls. We do not represent Ms. ***** in connection with any matter involving a lottery or lottery funds, nor have we received anything belonging to her from the police. 
  
  We have contacted Ms. ***** to offer her assistance in updating her information for her ******* claim and to answer any other questions she may have.  

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my settlement amount to my bank account, I put in a complaint and waited and never heard back from anyone, I then received a email saying that my inquiry was being closed but the money was never sent to my bank account.

  

  Business Response

  Date: 12/02/2024

  Our records show that ************ retained our firm to pursue an individual consumer fraud arbitration against ********. We successfully resolved her claim, and according to the settlement administrator, her settlement payment was deposited by ACH direct deposit on September 1, 2022, into the bank account she designated. 
  
  Ms. ********* reached out to us in 2023 to obtain details about her settlement payment. We requested that the settlement administrator conduct an ACH trace of the deposit, and we provided that information to Ms. ********* on May 18, 2023. She has not contacted our firm since then, and we concluded our representation of her.
  
  It appears that the document she attached to the complaint pertains to a separate settlement between Intuit and state Attorney Generals and is unrelated to our representation of Ms. ********** Ms. ********* will need to contact the appropriate party for information about that settlement payment.

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my approval letter from the Keller postman, received a tracking number on August 14th and tracked the mail which was delivered to *********, ** on August 26th..this is not my address. It has been sitting there since August 26th. I have been trying to contact them about it but they only sends emails saying the same thing or keep me on hold. I just need to know where my check is and when will I receive it in the mail.

  

  Business Response

  Date: 09/05/2024

  In July, Keller Postman contacted ********************* by phone, text, and email to confirm her mailing address, as the **** payment was expected soon. On August 14, ********************* was informed that her check had been processed and was being sent to the address on file, with both parties confirming the accuracy of the address used.Unfortunately, for reasons beyond Keller Postmans control, the check was returned to sender, which appears to be an issue with ***** ********************* was informed that check reissues are processed on the 15th and 31st of each month,unless those dates fall on a weekend or holiday, in which case processing occurs on the next business day. As promised, the team processed all reissues yesterday and is currently awaiting tracking information. Once available, it will be promptly shared with *********************. Keller Postman understands the importance of receiving this payment and appreciates Mrs. ********* patience as the issue is resolved. If there are any further questions, we encourage ********************* to contact us.
  

• Initial Complaint

  Date:09/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the **** discrimination settlement through Keller law firm but the Representative didn't submit my application which caused me not to be compensated because Keller is stating I didn't submit a application but I have evidence proof that I did speak to a *** I have her name as well and I have all my emails of communications I have the signed retention documents I have proof of the required identity documents but I don't have proof of the signed application because the *** didn't submit the application but I have evidence I spoke with the *** and completed the application. Keller caused financial hardship in getting my farm back to a operational state and they should be upheld for their wrongful actions. *** also attempted to resolve this issue with Keller law firm before reaching out to other sources with no prevail and I dont understand how I submitted all the required documents surrounding a application but not said application doesnt add up to me, the application was completed and a mix up occurred on Kellers law firm which now Im suffering for it.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive fee by this law firm, how is it that the law firm gets $152.00 and as a client, I get $80.65 payment, the law firm is getting more money than me

  

  Business Response

  Date: 09/03/2024

  We are speaking to the client about her concerns regarding our fees,which were calculated in accordance with the engagement agreement she signed when she retained our firm.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22220447
  
  I am rejecting this response because: I reject the business because I  asked for a detail of billing, verbally on Sept 3 with a customer service **** and I just sent an email today. I want a line-by-line detail of billing.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/12/2024

  One of our attorneys has subsequently spoken to ************** and took every measure to ensure she is satisfied with her recovery, the attorney fees, and her representation. The client expressed her satisfaction with the resolution and expressed no further concerns to us.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keller postman has not informed me about the payout of our lawsuit with 3 M and the payout is over ***** dollars. They sure did send messages when they needed more information on case. When

  

  Business Response

  Date: 09/05/2024

  Keller Postmans *************** team has reached out to ***************** and provided him with details regarding his payment timeframe. He was informed that, based on the first-in, first-out (FIFO) process, he should expect correspondence from both Keller Postman and the payment administrator in late April or early May 2025. The call ended on a positive note, and ***************** was encouraged to reach out if he has any further questions or concerns.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired lawyer but I am not yet (& I hope never) seeking anything from Keller Postman (KP) as to my interest in the Zantac matter. But I need a lawyer "case manager" to call me promptly. KP recently advised of imminent settlement & the need to act quickly if contacted. Yesterday, a robocall from KP advised that I could "not be included" in the settlement as there was no record of the dates of my treatment. They needed that "immediately." For info, I had provided KP with the date of my cancer diagnosis, ************* numbers of all involved, details as to treatment, etc. I could have supplied that info again but the robocall abruptly ended.I called back immediately. A message informed there were "5 or more calls". I could & did elect to get a call back. But I waited all day with no return call. Today, I started all over & got a call back within 75 minutes I discovered I was talking to someone in a phone bank. She was courteous & sufficiently English fluent to get the job done. She determined that she already had the info but wanted spec documentation for procedures. I never had any of that & KP had advised that the addresses, names & full contact info of the providers was all they needed from me.When I told the phone bank person of that, she appeared to understand, apologized for KP not having long since contacted ***************************************** & said she would "take care of it." I advised that *************** is retiring "imminently" & supplied the name of the "practice manager" as an alternative. I also confirmed the phone number for ********************** & supplied a specific number for the ************* and *********************.I was assured that a "case manager" (a lawyer) would call TODAY. It is now almost 5:30 and I have not received a call but, about an hour ago the phone rang & indicated it was from KP but it rang only once, the line was dead.I am going to dinner.********************* (I had to cut many characters out, excuse any typos, etc.)

  

  Business Response

  Date: 08/30/2024

  We spoke with ************ and offered an apology for any stress caused by the dialers or communications. We assured him that we received necessary documentation but are in the process of ordering medical records from his providers to confirm a cancer diagnosis date, which is needed for participation in the settlement program and why we reached out to him. We confirmed that we have his providers information and records are being ordered. The conversation concluded on a positive note, with ************ expressing gratitude for the time and attention provided.