ComplaintsforNC Financial Solutions, LLC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 26th, 2024 I was contacted from a phone number, ************ calling saying they were from ******* ******* company).The person on the phone stated that it was a business matter and then proceeded to ask me to verify my name and date of birth. The person then said they would be transferring me to someone else related to this business matter.Another call was incoming on the other line from ************ and this person also stated they were from *******. They also confirmed my full name and verified my Date of Birth. Somehow the call was disconnected. I called the number back and some man answered and stated again saying they were from ******* and then again verified my information. I thought this was ***** telling me they needed to reschedule a service date. Later in the call he stated he was with Net Credit and explained that they are attempting to collect a debt. This interaction was strange and I disengaged the call.Per *****, Section 807:False and Misleading Representations, line 10 & 14, (10)The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.(14) The use of any business, company, or organization name other than the true name of the debt collector's business, company, or organization.Regardless of the attempt to collect debt, this business is violating debt collecting practices with misleading representations of themselves. After that interaction, I called ***** *******) customer support directly and spoke to a "*****" and she stated no one from their customer support team reached out to me (June 26, 2024) and that the appointment time and date were still scheduled.I called back to the ************ phone number, and a man answered, "This ******* from *****."I am currently seeking legal counsel and filing a formal complaint with the ************************ to check if Net Credit is violating the ***** in their practices to collect on debts.

  Customer response

  06/29/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was.told they would not remove all my banking information and all my personal information. Stated that they couldn't do it because it was a law. I have written to.them to let them know ow that I do not wish to use their services after I was refused funding through them after I was told.to.put in my banking account information. I want my account closed and they refused to do it.

  Business response

  06/14/2024

  We have received the complaint sent to the Better Business Bureau (BBB) by *******************.  As we understand it, ************ is frustrated with her NetCredit loan product application experience.
  

  On June 1, 2024, ************ visited our website, www.netcredit.com, and proceeded to check her eligibility for a NetCredit loan product.  After providing some general information to us via the website, ************ received an offer to apply for a Line of Credit with NetCredits bank partner, ************* & ************* (*************), which is serviced by NetCredit.
  

  ************ opted to move forward with the process and applied for a Line of Credit. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies. For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit ******************************************.
  

  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  When we need to verify a potential customer's income for our underwriting process, the electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. Please note that, while the customer enters their login credentials to access their checking account via Decision Logic, this information is not received or retained by NetCredit.
  

  ************ provided the required documentation, however, after careful consideration, it was determined that ************ did not meet the underwriting requirements for a NetCredit loan. ************ was ultimately denied for a Netcredit loan product and a Notice of Adverse Action (NOAA) was sent as required by law, informing her of the decision and the principal reason(s) for the decline. 
  

  Subsequently,on June 1, 2024, ************ contacted the NetCredit customer support team and requested that her information be deleted from our database. We advised ************ that we would not be able to honor her request because State and Federal laws require NetCredit to retain a record of consumer information submitted for set periods of time. 
  

  We can assure ************ that ************* and NetCredit take seriously the responsibility to protect consumer information. In addition, we value the privacy of all our applicants and customers,and maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard consumer information.
  

  Ms. *************** refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
  

  **********************************************************
  

  Please note, that although we are unable to delete ************** information, we have deactivated the online profile.
  

  If *********** has any additional questions regarding this matter, we ask that she contact our customer support team at ************, Monday Friday, 8:00AMam 8:00pm CT or Saturday Sunday, 9:00AMam 5:30pm CT.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I used the Nerd Wallet website to see potential loan offers and NetCredit was listed. After looking through the terms a 64% Loan APR and a line of credit. I did not accept either but then called to have the account canceled since I will not be using their service. They refused to cancel the account and the loan and line of credit is still in account number ********. They are refusing to let me speak with management or allow me to close this account, although I did not complete the application and just a pre-approval.

  Business response

  06/14/2024

  We have received the complaint sent to the Better Business Bureau (BBB) by *********************.  As we understand it, ************** is frustrated with her NetCredit loan product application experience.
  

  On June 4, 2024, ************** submitted an application for a NetCredit Loan through a third-party marketing website Nerd Wallet.  The NetCredit loan ************* applied for is offered by ************* & ************* (*************) and serviced by NetCredit. After providing some general information to us via the website, ************** received an offer to apply for a NetCredit loan product with *************.
  

  Subsequently,on June 4, 2024, ************** contacted the NetCredit customer support team and requested that her information be deleted from our database. We advised ************** that we would not be able to honor her request because State and Federal laws require NetCredit to retain a record of consumer information submitted for set periods of time. 
  

  We can assure ************** that ************* and NetCredit take seriously the responsibility to protect consumer information. In addition, we value the privacy of all our applicants and customers,and maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard consumer information.
  

  ************** may refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
  **********************************************************
  

  Based on our review, Ms. ****** concerns were escalated and on June 11, ************************************************************************** her complaint and to advise of the aforementioned information. However, ************** was unavailable, and we were unable to leave a voicemail message.  
  

  Please note, that although we are unable to delete Ms. ****** information, we have deactivated the online profile as of June 11, 2024. A confirmation email was sent to **************.
  

  On June 12, 2024, the application expired as ************** did not accept the offer within the required timeframe, and she received a counteroffer Notice of Adverse Action (NOAA).
  

  If ************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT

  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are trying to steal my identity. I never applied for a line of credit for them. They sent me an email I was denied. And when I look them up online Im not the only one that had this problem.

  Business response

  06/14/2024

  We have received the complaint sent to the Better Business Bureau (BBB) by ***********************. As we understand it, ****************** asserts that she is the victim of identity theft.
  
  After carefully reviewing this complaint, based on the information provided, we are not able to locate a profile that matches the complainants information (e.g., address,telephone number, and email address). 
  
  In order to assist ****************** further, we ask that she please contact our service team at her earliest convenience to provide an account number and/or personal identifiable information to verify if there has been an application submitted on her behalf.  Our customer service departments phone number is ************. Please note the hours of operation are Monday Friday 8AM 8PM CT and Saturday Sunday 9AM 5:30PM CT.
  
  If an account is found in our database with Ms. ******** personal information and she did not apply for financial services and instead may be the victim of identity theft,we ask ****************** to file a police report and provide a full copy to NetCredit via email or fax to:
  
  NetCredit
  Fax: ************
  Email: *******************************************
  
  If ****************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  
  We look forward to hearing from ****************** in the coming days so that we can assist with addressing any questions or requests that she may have regarding the application in question.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was emailed that I was denied credit then the following day had $450 deposited into my account. I had already found a source to borrow from, so did not want this loan anymore. Contacted business and they rescinded my loan and verified the amount sent would be taken back and my payment canceled. The following day TWO payments were taken out of my account and now I am negative and have bills due. After speaking with multiple agents and promised this would be taken care of, it has not. I need my money back and this second payment canceled.

  Business response

  06/14/2024

  We received the complaint sent to the Better Business Bureau (BBB) by ***********************. As we understand it, ****************** is requesting a refund.
  
  On May 30, 2024, ***************** visited our website, www.netcredit.com, and proceeded to check her eligibility for a NetCredit loan product. After providing some general information via the website, ****************** received an offer to apply for a NetCredit open-ended line of credit with NetCredits **** partner, **************
  
  That same day, ***************** opened a $4,300.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit; however, she also submitted a second application through third-party lead provided, Even Financial. The second application was ultimately denied for a NetCredit loan product as she already opened an existing loan with us. A notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s) her loan application was not approved.
  
  When ****************** applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated May 30, 2024. In addition, ****************** signed an Automate Clearing House (ACH) authorization allowing debts and credits to be made toward her **** account.
  

  This Agreement outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.
  

  On May 30, 2024, ****************** requested one (1) cash advance in the amount of $500.00, and $450.00 was sent to her **** account due to the Cash Advance fee detailed above. 

  On May 31, 2024, ****************** contacted the NetCredit support team to advise that she no longer needed the cash advance. As such, we scheduled a debit to rescind the cash advance.  

  Based on our review, it appears that ****************** logged into her online account on May 30, 2024 and scheduled a payment of $450.00 to return the cash advance. Therefore, two (2) debits were made toward Ms. ******** **** account.

  On June 3, 2024, ****************** contacted the NetCredit customer support team to advise of the additional debit and to receive a refund for the additional payment. As such, on June 7, 2024, NetCredit refunded the overpayment of $450.00 via ACH to the **** account on file.

  We apologize for any inconvenience this matter may have caused. If ****************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a loan and no amount I am paying is going to principle it is all going toward interest and will take years to pay off.

  Business response

  06/15/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  On September 20, 2022, ******************** was funded a $5,490.00 installment loan offered by ************* &Trust ******* (*************) and serviced by NetCredit. When ******************** applied for the installment loan, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated September 20, 2022.  ******************** can access a copy of her Agreement at any time by signing into her online account at www.netcredit.com.
  

  This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. We would also note that the top of the Agreement that was presented to ******************** and she agreed to prior to submitting her application, it states, HIGH COST CREDIT DISCLOSURE. This loan is an expensive form of credit. Other credit options may be less expensive.
  

  As set forth in Ms. ********* loan agreement, interest is charged daily. For detailed information about how interest is calculated, we recommend ******************* refer to her loan agreement labeled PROMISE TO PAY AND LATE CHARGE,which is always available through her online account.
  
  As set forth in her loan agreement, payments are applied to unpaid interest first. For detailed information about her specific loan, we recommend that ******************** refer to her loan agreement,which is always available through her online account. Specifically, we would like to direct her attention to the section of the agreement labeled APPLICATION OF PAYMENTS.
  
  Please note that ******************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest she is scheduled to pay under the Agreement. 
  

  ******************* did not make payments as agreed upon in the loan agreement and her account balance has been past due since August 2022 and her past due amount was $1,064.62. As such, our collection efforts have been initiated. Please be advised, past due balance does not mean total account balance.
  
  Based on our review, ******************** contacted our customer service department in regards to her past due balance. As such, in an effort to allow ******************** some relief to bring her past due balance up to a current status, she scheduled two (2) temporary payment relief plans. This allows ******************** to make payments during a defined period of time. These set payments would replace her current contractual obligations for that time period, but if these set payments are missed, the loan will be past due in the amount of the set payments. Additionally, the original installment payments during the relief period will be deferred to the end of the loan term, which will extend the term of the loan to ensure the entire outstanding amount owed is repaid, yet this will not result in accruing more interest over the life of the loan.
  
  However,after the temporary relief repayment period, Ms. ********* regular installments will return to the original amount. 
  
  As mentioned, ******************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. 
  

  If ******************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a line of credit with this company. The account is currently in a past due status however I reach out to the company frequently to inquire about the status of the account as well as coordinate payments to move the account closer to current. I had a conversation with customer service on 05/23/24 relating to the days delinquent the account was. I was advised the account was 29 days past due. I also inquired what amount was due to decrease the days of delinquency. I was quoted a payment of $179.** which I rounded to $180.00. I had taken some medication that day that did not put me in the best frame of mind to be making financial decisions so I opted to pay $100 on 05/23/24 and asked multiple times if anything on the account would change if I waited to pay the other $80 the following day 05/24/24 considering this would move the account from 29 days to 30 days past due. I was expressly told no. I accepted this response, paid the $100 and ended the call with expectations to call back and pay the remainder the following day. I called in 05/24/24 as agreed to pay the remaining $80 and was immediately told that since the account was now 30 days past due it would be reported to the credit bureau as 30 days past due and the only way to have avoided that would have been to have paid the $80 the day prior. I find this to be unacceptable as I was on the phone the day prior willing to make the payment if it was the difference in the credit reporting. I have received continuous misinformation from this company in relation to the delinquency, credit bureau reporting and even payment amounts due. I was told on 05/24/24 during this conversation that I was not permitted to speak with a supervisor and that my only option was to have a complaint filed and that I would receive a response via email within 1-2 business days. I was also denied knowing the name of the representative that I spoke with even though each representative provides their name in the beginning of each call.

  Business response

  06/04/2024

  We have received the complaint sent to the BBB by ***************. As we understand it, ********* has an inquiry regarding information sent to the credit reporting agencies.
  

  On January 4, 2024, Marseania Sales entered into a Line of Credit Agreement with ********************************** ("TAB Bank") whereby TAB Bank provided Marseania a $1,950.00 line of credit (hereafter ***), to be serviced by NetCredit **** Services, LLC. When ********* applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by TAB Bank. Marseania voluntarily accepted the *** through an electronic signature.  The Agreement also detailed a minimum payment is due every billing period that carries a balance. 
  

  These terms included a provision regarding credit reporting, which authorized TAB Bank and NetCredit, as servicer of TAB Bank, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  Since establishing the **** Marseania has requested five (5) cash advances. Although Marseania has made successful payments towards the account balance, the account became past due. However, please note, that we have reported Marseanias account as current with the line suspended, but we have not reported the account as 30 days past due to the consumer reporting agencies.  As mentioned, Marseanias account is past due.  As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On May 23, 2024, ********* contacted the NetCredit customer support team to inquire how many days the account balance is past due and the dollar amount needed to pay to not be reported as late to the consumer reporting agencies. As such, ********* was advised the account was 29 days past due and to make a payment of $180.00.
  

  During that call, Marseania made a payment of $100.00 and Marseania was advised that the payment did not change the days the account was delinquent because it was a partial payment.
  

  Based on our review, ********* contacted the customer support team in regards to the concerns mentioned in the complaint and ********* was advised of the aforementioned information.
  

  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  If Marseania has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
  

  
  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On or about August 8, 2023, I took out a line of credit with Net Credit. A credit line of $2,300 was provided and I made several withdrawals but also made regular minimum monthly payments, always on time. In November 2023, I began experiencing medical expenses that required high out-of-pocket costs. These medical issues were of an emergency nature and without addressing them I would be unable to work. The medical issues are of an ongoing nature and have not yet been resolved as I am continuing to pay medical expenses. All of my credits have offered to work with me and reduce my payments, or enter into a settlement plan to resolve my debts. Net Credit has refused to work with me, and only offered to defer regular monthly payments for ***** days. In my opinion, this only defers the problem. It offers me no long-term relief. While these payments are deferred Net Credit continues to charge me about $190.00 in interest/fees PER MONTH. This is creating a black hole of debt, and Net Credit continues to harass me on a daily basis by calling me offering to enter into a payment arrangement, but when I call them back, they offer no solutions. My medical issues will be ongoing for a few more months, and with Net Credit offering me not affordable solutions, I continue to accrue debt and get even more in debt with them. This should be illegal! The interest/fees they are charging me every month are about what a regular monthly payment would be. My current balance is now $3,298.94 as of May 18, 2024, and Net Credit now considers me over $900 past due due to the payment they agreed to "defer". This is affecting my credit score and Net Credit has zero flexibility in offering solutions to its customers that are experiencing emergency situations. In my case, my health must come first, and my medical issues must be addressed or I will be unable to work. I propose Net Credit close the account, stop accruing interest, and allow me to pay off the debt.

  Business response

  06/01/2024

  We have received the complaint sent to the Consumer Financial ***************** (CFPB) by ***************************.  As we understand it, ***************** is requesting loan repayment options.
  

  On August 7, 2023, ****************** opened a $2,300.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. ************* is a Kentucky-chartered, federally insured bank. Federal law (Section 27 of the ************************* Act and 12 U.S.C. 1831d) permits state-chartered insured depository institutions to charge interest and/or fees at the highest rateallowed by the laws of the state where the institution is located.Since ************* also maintains a presence and banking center in ****, federal law permits it to export interest rates and/or fees that comply with Ohio law.
  

  When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated August 7, 2023.  ****************** can access a copy of her Agreement at any time by signing into her online account at www.netcredit.com.
  

  We would note that the top of the Agreement states, HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit.A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance.  A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance,as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle. The Agreement also includes details regarding how payments are applied.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, ****************** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. ****************** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the statement balance fees incurred, which is also set forth in Ms. ******** Agreement. 
  

  As set forth in the Agreement, ***************** is required to pay at least the minimum payment every billing period in which there is an account balance. The Agreement also included a provision regarding credit reporting, which authorized ************* and NetCredit, as servicer of *************, to report information about the *** to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report. 
  

  Since establishing the NetCredit line of credit, ****************** has requested nine (9) cash advances; however, she has failed to make the required payments under her Agreement. As a result, our collection efforts were initiated. As part of the loan process, we report payment activity to the consumer reporting agencies.
  

  Based on our review, ****************** has contacted our customer support team to advise that she is experiencing financial hardship due to medical issues and requested reduced repayment options and/or payment deferral/forbearance. As such, we have advised that we are able to process a payment plan for her past-due balance, however, it would be in addition to her regularly scheduled payment.
  

  NetCredit has attempted to assist ****************** regarding her past-due balance but she has declined the available payment plan options.
  
  We are willing to work with ****************** regarding her past due account balance, we ask that she contact us directly at ************ Monday Friday,8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT, for assistance.
  
  
  
  

  
  

• Initial Complaint

  05/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a NetCredit account back in 2017. I closed the account and paid off the remaining debt. They agreed to remove the negative listing on my credit report. As of today, they are still reporting negatively on my credit report almost 5 years later. I no longer have my account info and they say they can't find it in their system. This is affecting my Transunion and Experian reports

  Business response

  06/03/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On October 29, 2018, ******************** was funded a $1,500.00 installment loan with NetCredit.  Before she entered into the agreement,NetCredit disclosed the Terms and Conditions associated with the loan,including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. ******************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  
  Additionally,the loan agreement ******************** signed also advised that we may report information about the account to ********************** bureaus.  These terms included a provision that authorized NetCredit, to report information about the Loan to the credit bureaus. Late payments,missed payments, or other defaults on your Account may be reflected in your credit report.  
  
  ******************** failed to repay those funds as agreed. Accordingly, the account became delinquent and has remained delinquent since 2019. As such, our collection efforts were initiated. Additionally, NetCredit accurately reported the default to the credit reporting agencies. 
  

  On June 28, 2021, ******************** settled/paid her account balance for less than the amount that was owed.  As such, we have reported the loan has been closed and settled for less than the amount owed.
  Please note, that although ******************* has paid the settlement, it does not negate payment history that occurred before the date she fulfilled the settlement payment. 
  

  Our review of the loan performance information sent to the consumer reporting agencies revealed that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account. As we are required to report accurate information, we are unable to fulfill her request of altering credit reporting. 
  
  Please be advised that the data submitted by NetCredit represents loan activity prior to the paid settlement of the account appropriately. Data may remain present on her credit report for seven (7) to ten (10) years after the loans closure date; the time frame is dependent upon the credit reporting agencys individual policies. If ******************* has any questions regarding the time frame of the data present on her credit report, we recommend she contact the credit reporting agencies directly.
  
  NetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that ******************** may have regarding her account. We ask that she contact our customer support team at ************ for assistance.
  
  We hope this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.
  

  
  

  Customer response

  06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company claims that I took a loan with them. Yet although asked on numerous occasions they have yet to provide any proof that i borrowe money. They can't provide proof because I've never done any business with the scam place. They harassed and contacted me over and over even though I never conducted business with them. I need this inaccurate information removed asap.

  Business response

  06/03/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint, based on the information provided, NetCredit is able to locate profiles with the name *********************, however, we are not able to locate a profile that matches the complainants information (e.g. home address and telephone number).  In order to assist ************* further, we ask that he please contact us at his earliest convenience to provide a NetCredit account number and/or personal identifiable information to verify if there has been an account opened in his behalf.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 8AM 8PM CT or Saturday Saturday Sunday, 9:00AM 5:30PM CT.
  
  If an account is found in our database with **************** personal information and he did not apply for financial services and instead may be the victim of a fraudulent transaction in order to launch an internal investigation, we ask ************** to file a police report and provide a full copy to NetCredit via email or fax to:
  
  NetCredit
  Fax: ************
  Email: *******************************************
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  
  
  
  
  
  
  

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