Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NC Financial Solutions, LLC

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NC Financial Solutions, LLC

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

• 

  NC Financial Solutions, LLC

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with NetCredit / *************, they did not provide me with the original contact as requested.

  Business Response

  Date: 04/14/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  After carefully reviewing this complaint, based on the information provided, NetCredit is unable to locate a profile that matches the complainants information. In order to assist ********** further, we ask her to please contact us to provide an account number and/or personal identifiable information to verify if there has been an application submitted on Ms. ******** behalf. Our customer service department phone number is ************.  Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.
  

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against NetCredit regarding account #****************************** sold this account to **************, which has since been resolved. Despite this, NetCredit continues to report the account as open with a $0 balance on my TransUnion credit report. This is inaccurate and misleading. Per the Fair Credit Reporting Act (FCRA), all information furnished to consumer reporting agencies must be accurate and complete. Reporting a $0 balance account that was sold to a third party and is no longer active as open creates confusion and implies I still have a relationship with NetCredit, which I do not.I have contacted NetCredit directly and was told that they do not offer goodwill deletions. However, this is not a goodwill requestit is a request for correction of inaccurate reporting. I even offered to provide screenshots of the tradeline and documentation proving the account was sold and resolved, but my concerns were dismissed.I am requesting that NetCredit delete the tradeline entirely as it no longer reflects an accurate or active obligation.If unresolved, I will escalate my complaint to the ***** FTC, and my state *************************

  Business Response

  Date: 04/25/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******* ******, which based upon the information provided, we believe is one and the same with the applicant ******* **********.  As we understand it, ******* has an inquiry about *******s Line of Credit account.
  

  As an initial matter, we have addressed *******s exact same concerns in a previous Consumer Financial ***************** (****) complaint.
  

  As mentioned, on March 6, 2024, ******* ********** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided ******* a $1,500.00 Line of Credit (***), to be serviced by NetCredit ******************.
  

  When ******* applied for the ***,terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ******* voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******* receives an email notification that the statement has been generated. This statement will detail *******s scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  As mentioned, since establishing the ***, ******* has requested one (1) cash advance. However, ******* failed to make any payments, consequently, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On May 28, 2024, NetCredit sent ******* a notice informing ******* of the default and that ******* had the right to cure the past due balance, and all required Minimum Payments on *******s due dates as shown on the Statements since the date of the notice.  The notice explained these payments needed to be received before June 28, 2024, or the balance would become immediately due (accelerated). 
  

  As mentioned, due to continued non-payment of the past due amounts, on September 23, 2024, the *** was sold to a third-party debt buyer, ************** (Plaza). NetCredit notified ******* of the sale via email. NetCredit is no longer servicing the *** since it is not currently owned by ********. In addition, NetCredit has not attempted to collect on *******s debt since the *** was sold to Plaza.Therefore, any future inquiries regarding this debt should be directed to Plaza.Their contact number is ************. 
  

  Contrary to *******s assertion, NetCredit has not reported to *******s account since it was sold to Plaza. Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of *******s account during the period that the account was owned by *********  Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  Although we stopped reporting to *******s account, it does not negate the payment history that occurred prior to the account balance being sold to Plaza. 
  

  Based on our review, ******* contacted the NetCredit customer support team to advise that ******* paid the account balance with Plaza and requested a goodwill removal to delete the ******** / NetCredit tradeline on *******s credit file. As such, ******* was advised that we could not honor the request. Please note, although ******* asserts that ******* has paid off the account balance with Plaza, ******* did not pay the account balance as agreed when it was owned by ******** / NetCredit,and the historical tradeline and associated repayment history has been reported accurately, as mentioned above.
  

  For any credit reporting disputes after the account was sold to Plaza, ******* will need to contact Plaza directly.
  

  If ******* has any additional questions regarding this matter, we ask that ******* please contact Plaza directly at ************ for assistance as Plaza is the current owner of the ***. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/2025 I went through the process to apply for a loan based off of a letter I received with an offer code 507D04F2. I was told I was qualified for an installment loan of $5650.00. I read through the documents before accepting the terms and submitting. Once submitted it stated I needed to do income verification. The company would ONLY verify my income by me logging into my bank account for the specific account I requested the loan to go into. The problem with this is my direct deposit is split between 4 accounts. The company would NOT allow me to verify the other 3 accounts where my income is dispersed to. I called and spoke with an associate **** who stated this was their process and there was no other way I could provide income verification with the other 3 accounts and I could not provide pay stubs or anything that that this was their process. I am filing a complaint because I dont believe this to be an ethical business practice. I dont understand how it is allowed to only view my one account and base my income off that when my direct deposit was split up. I did not see this disclosed as being their way to verify income until AFTER I applied for the loan, and instead of allowing me to verify my other accounts and/or my paystubs- they just declined the loan. This business needs to change their practice as this has impacted my credit because I would have either selected my other account for funding OR not applied whatsoever if I knew this before submitting the application. Their reason for declining was unable to verify income when they refused to let me provide my other accounts to verify the income. I feel like my credit report should be adjusted to take this off if they are not allowing me to prove ALL my income. It is not uncommon to split up a direct deposit between more than 1 account and I do not believe this to be a fair business practice. I understand this could have been declined anyways, but they did not even allow me to verify all my income.

  Business Response

  Date: 04/18/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ********* *********. As we understand it, Ms. ********** concerns are regarding her recent experience applying for a NetCredit loan product.
  

  On April 11, 2025, Ms. ********* visited our website, ******************************, and proceeded to check her eligibility for a NetCredit loan product.  After providing some general information via the website, Ms. ********* received an offer to apply for a NetCredit Installment loan with NetCredits bank partner, ********************************* (*************), which is serviced by NetCredit. We would like to clarify that the offer to apply for a loan is not a guarantee that she will be approved for the loan and the offer is contingent on additionally verifications.
  

  Ms. ********* opted to move forward with the process and applied for the Installment loan. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  When she signed the contract and pursued the loan, a hard inquiry was made on her credit report.  For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit ******************************************.
  

  Based on the information ************ provided on her application, later that same day we requested additional information from her in order to make a final decision on her application specifically income verification.
  

  As such, a copy of ******************* statement was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  When we need to verify a potential customer's income for our underwriting process, the electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity.
  

  After careful consideration, it was determined that Ms. ********* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  Please note, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity,employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision. 
  

  The review of Ms. ********** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  Based on our review, ************ contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review in which Ms. ********* will receive further correspondence.
  

  If ************ has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23191421
  
  I am rejecting this response because: the business is failing to address my original complaint of the business NOT allowing me to provide full income verification with my other bank accounts. They would only allow verification of 1 specific account which I was not allowed to choose. I called before my application was even declined to try and provide this information and they refused to review any other income verification (other bank statements, pay stubs). Then chose to decline my application based off not being able to verify income (which I provided that documented response on my original complaint). I understand that no application is guaranteed approved. My complaint is the business practice of not letting me provide verification of all income, which is giving me an unfair chance of trying to get approved for a loan. This is a company that advertises loans for people with bad credit and they send letters to go and apply, but then they are not allowing people to provide that income verification if they have more than one bank account. That is my complaint.  When I called, the associate escalated my complaint and stated somebody would call me within five business days and nobody ever called me and it has been five business days at this point. Again, the reason I am escalating this complaint with the BBB is because I think that NetCredit needs to change their practices of how they verify income to make it consistent and fair because only letting me verify one account (which was not even my primary bank account) to prove my income is not giving the company my full income with the fact that my direct deposit is split between a couple different accounts and they didnt allow me to provide any other source of income. They did not allow me to provide bank statements for my other financial institutions, they did not allow me to provide any type of stubs or anything else but logging into 1 specific bank account. 
  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 04/25/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on April 11, 2025, Ms. ********* visited our website, ******************************, and proceeded to check her eligibility for a NetCredit loan product.  After providing some general information via the website, Ms. ********* received an offer to apply for a NetCredit Installment loan with NetCredits bank partner, ************* & ************* (*************), which is serviced by NetCredit.
  

  Please note, during the application process, verification of income is required, and it is noted that the bank information is used for that purpose. While we understand Ms. ********** displeasure with our policy that allows only one bank account to be provided for income verification, that is our current policy/process.
  

  Ultimately, Ms. ********* chose to provide the bank account details for income verification to complete the application in order for us to make a final decision on her application.  After careful consideration, Ms. ********* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (****) was sent as required by law, informing her of the principal reason(s) her loan application was not approved.
  

  Ms. ********* contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review a confirmation email was sent and, contrary to her assertion, she was advised she would be contacted within the next ten business days. 
  

  If ************ has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23191421
  
  I am rejecting this response because: I would like you to please provide proof of where in the application process does it specifically state that you will only allow 1 account for verification of income and that account must be the same account the loan is funded to, and you will not allow income verification provided other ways ? I did not see that info until AFTER I clicked submit on the application and then it asked for verification which automatically pulled up my online banking to log in, did not let me choose another bank to use or other options of proof. It only allowed verification of the account I asked the loan to be credited to. If you can provide proof of where in that online process it went over all that info BEFORE hitting the submit application button, I will be satisfied with response. 
  
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with REPUBLIC/**. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my ********************** file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  Business Response

  Date: 04/17/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******* *****.  As we understand it, Ms. ***** asserts that she is the victim of identity theft and requests that we remove all record of the account from her ********************** report. 
  

  On July 27, 2023, someone identifying themselves as ******* ***** applied for a NetCredit loan product,issued by ********************************* (*************), and serviced by NetCredit.  During the application process, Ms. ****** personal information was provided, including date of birth and social security number.
  

  Subsequently, a $1,200.00 NetCredit line of credit was approved, and the Republic Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated July 27, 2023. In the Agreement, minimum payment requirements were provided as being due every billing period that carries a balance. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  

  Since establishing the line of credit, eight (8) cash advances have been requested. NetCredit has received several payments toward the account balance. However, NetCredit did not receive all of the required minimum payments under the agreement and the account balance is past due. As part of the loan process, account activity will be sent to the consumer reporting agencies.
  

  On August 25, 2024, Ms. ***** was sent a Notice of Right to Cure Default informing her of her right to cure the default by paying $412.69 before September 25, 2024 or her entire outstanding balance would become immediately due (accelerated).
  

  On September 25, 2024, Ms. ****** entire outstanding balance was accelerated due to non-payment of past-due amounts, and the entire outstanding balance for the line of credit, totaling $1,622.19,became due, which includes all amounts owed on her line of credit.
  

  On January 23, 2025, Ms. ****** outstanding balance was sold to a third-party debt buyer, ************** (Plaza), due to continued non-payment of the past due amounts and notification was sent to her via email. As a result, NetCredit is no longer servicing Ms. ****** line of credit account, and it is not currently owned by *************.
  

  Our records do not indicate that ******** has contacted our customer support team directly to assert that she did not apply for the loan. In accordance with our policy, Ms. ***** must file a police report and provide a full copy to NetCredit to begin an internal investigation via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin reviewing her identity theft claim.
  

  Additionally, if Ms. ***** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (FTC) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Ms. ***** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Ms. ***** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Net Credit. I do not have a contract with Net Credit, did not provide me with contract as requested.

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On August 17, 2019, someone identifying themselves as ****** ******** applied for an installment loan with NetCredit. During the application process, Mr.Moneyhams personal information was provided, including date of birth and social security number. As part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies. 
  
  On August 21, 2019, a $2,250.00 installment loan was approved and the Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated August 21, 2019. This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  
  Although payments have been received, Mr. ******** has failed to make all of the required payments under the Agreement. As such, our collection efforts have been initiated. As part of the loan process, account activity is sent to the consumer reporting agencies.
  
  Based on our review, NetCredit sent Mr. ******** a notice informing him of the default and that he had the right to cure the past due balance, or the balance would become immediately due (accelerated).  Mr. ******** failed to cure the default, and the Loan was accelerated, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement,immediately due and payable.
  
  Our records do not indicate that Mr. ******** has contacted our customer support team directly to assert that he did not apply for the loan. In accordance with our policy, *********** must file a police report and provide a full copy to NetCredit to begin an internal investigation via email or fax to:
  
  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of his identity theft claim.
  
  Further in our review, our records do not indicate that Mr. ******** requested a copy of the loan agreement. We have sent a validation of the debt via email and ***************************** (****) service.
  

  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Mr. ******** is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Mr. ******** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday,8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got the loan and right off top it said cash advance $200 I didn't request this when I talked to the woman she said she will fix it,when I looked at bank info it appears they put the hole dollar amount of loan in my account I don't owe the first amount they gave me and I didn't take out cash advance again I hope they straighten the problem before it's a problem

  Customer Answer

  Date: 04/05/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a loan. Was told everything looked good and funding would be by April 2. Needed to verify employment. Employer uses Verifent. I provided employer code and all contact information to NetCredit. After collecting all my information and access to my bank account after 3 days comes back with denied loan due to cannot verify employment. Unacceptable due to Verifent is used by many large companies and they are going to be available to verify employment. I truly believe that this company collects information and accesses bank accounts for possible sale on the black market. The company strung me along for days, made a hard ding to my credit and lied that they could not verify employment. All they have done is stolen my information without any intention of delivering a loan even with incredibly high interest rates...the company appears to scam applicants with no intention of delivering a loan. Their business practice has caused an impact and loss of another company that committed to a loan with me but I declined because I was told everything looked good with NetCredit and funding would be by April 2nd.

  Business Response

  Date: 04/19/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On March 29, 2025, Ms. ******* submitted an application with NetCredit. As part of the application process,consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies.  When she signed the contract and pursued the loan, a hard inquiry was made on her credit report.  For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit ******************************************.
  

  Based on the information ********** provided on her application, we requested additional information from her in order to make a final decision on her application specifically income and employment verification.
  

  As such, a copy of ***************** statement and employer's information (name, address, etc.) was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  Ms. ******* provided the electronic bank statement on March 30,2025.
  

  On March 31, 2025, Ms. ******* submitted a copy of her pay stub. Please note, ********** initially did not provide this information on her application.
  We attempted to contact the telephone number we were able to locate, however, Ms. ******* employment was not able to be confirmed.
  

  After careful consideration, it was determined that Ms. ******* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  Please note, we provide a thorough verification process in order to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision. 
  

  The review of Ms. ******** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  Based on our review, Ms. ******* contacted our customer support team to inquire about the decision and express the concerns mentioned in her complaint. Therefore, her account was escalated for further review and she was provided with additional correspondence.
  

  If ********** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23153899
  
  I am rejecting this response because:

  Yes I provided information after the company kept delaying. Yet they required user ID and Password to my personal bank account. And I also provided for a 3rd party company that verifies employment for the ******************. This is also common with many large companies. There is no way with the information provided that they would not have had verification given. 

  There started to be so many red flags I was getting very uncomfortable with company and the possibility of customer data selling to black market or some type of fraud. The company required so much information up front, yet say they could not verify employment. What was said would be a quick turnaround ended up dragging on for many days with me providing everything asked for. In the end I was lied to about the reason and that they could not verify. That resulted in even more concern on what they are doing with people's information. It's seems highly probable after dealing with this company and their practices, I'm not certain loans are really their top priority.

  In closing my initial complaint was not answered any differently than what I was already told. Its the principle that employment  and pay verification could have easily been received. Integrity obviously does not appear to be practiced within this company.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/22/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on March 29, 2025, Ms. ******* submitted an application with NetCredit. Based on the information Ms. ******* provided on her application, we requested additional information from her in order to make a final decision on her application specifically income and ********** verification.
  

  As mentioned, a copy of ***************** statement and employer's information (name, address, etc.) was needed for verification purposes.  In an effort to streamline the process, NetCredit allows customers to submit their bank statement electronically via Decision Logic.  Ms. ******* provided the electronic bank statement on March 30, 2025.
  

  Please note, when we need to verify a potential customer's income for our underwriting process, the electronic bank statement is the safest and quickest method to verify banking information and will help protect consumers from fraudulent activity. Please note that, while the customer enters their login credentials to access their checking account via Decision Logic, this information is not received or retained by NetCredit.
  

  As mentioned, we attempted to contact the telephone number we were able to locate, however, ********** ********** was not able to be confirmed via telephone as required.
  

  After careful consideration, it was determined that Ms. ******* did not meet the underwriting requirements for a NetCredit loan and a notice of adverse action (NOAA) was sent as required by law, informing her of the principal reason(s)her loan application was not approved.
  

  As mentioned, the review of *********** application confirms that her application was reviewed with our proprietary underwriting model/standards and that she received the correct adverse action reason(s).
  

  We can assure Ms. ******* that NetCredit takes seriously the responsibility to protect consumer information.  In addition, we value the privacy of all our applicants and customers, and maintain physical,electronic, and procedural safeguards that comply with federal regulations to guard consumer information.
  

  ********** may refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link below:
  **********************************************************
  

  If ********** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. NC/TABLOC - 2024VA167025733 - $2,491.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 04/10/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ****** *****. As we understand it, ****** has an inquiry regarding ******* line of credit.
  

  On February 10, 2024, ****** ***** entered into a Line of Credit Agreement with ********************************* ************ whereby ******** provided ****** a $1,900.00 Line of Credit (***), to be serviced by NetCredit ************** LLC. When ****** applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ****** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. 
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  Since establishing the ***, ****** has requested two (2) cash advances. ****** failed to make the required payments thereafter; accordingly, the account balance became past due. As such,our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On July 17, 2024, NetCredit sent ****** a notice informing ****** of the default and that ****** had the right to cure the past due balance before August 19, 2024, or the balance would become immediately due (accelerated). ****** failed to cure the default, and the Loan was accelerated on August 19, 2024, making the entire outstanding balance,plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
  

  On March 21, 2025, ****** paid to settle the account balance for less than the amount that is owed. As such, we will report the account as settled in our reporting.
  

  Please note, although ****** settled the account balance, it does not negate payment history that occurred prior to ****** paying the account balance to $0.00, according to the terms of the settlement. 
  

  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account. Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
  

  If ****** has any additional questions regarding this matter, we ask that they please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.

  
  

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The origination date is 10/15/24 for loan#********. According to the loan agreement terms are bound by ********. Net credit and ************* have violated Ohio statute Section ******* | Small loan license requirement. ********************** ***************** has a small loan license in ****. The law states;No person shall engage in the business of lending money, credit, or choses in action in amounts of five thousand dollars or less, or exact, contract for, or receive, directly or indirectly, on or in connection with any such loan, any interest and charges that in the aggregate are greater than the interest and charges that the lender would be permitted to charge for a loan of money if the lender were not a licensee, without first having obtained a license from the division of ******************** institutions under sections *******to ******* of the Revised Code.Any contract of loan in the making or collection of which an act is done by the lender that violates this section is void and the lender has no right to collect, receive, or retain any principal, interest, or charges.Also, the statement balance fee is an illegal usury fee under Ohio state law. It works as an interest rate though named something different and is in excess of 100% per year. In ****, the general usury law limits interest rates to 8% per year. Net credit and ************* has violated ORC *******- Consumer Sales Practices Act (1972) Which Makes it illegal for sellers to misrepresent the price of their goods or the terms of a transaction and Prohibits sellers from taking advantage of a consumers inability to understand the terms of a sale and Prohibits sellers from selling a product or service to a consumer they know cannot afford or substantially benefit from the purchase.

  Business Response

  Date: 04/10/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******** *****. As we understand it, Ms. ***** has an inquiry about her line of credit account.
  

  As an initial matter, at all relevant times, our lending, fees, interest, and charges have complied with all applicable laws and standards.
  

  On October 15, 2024, Ms. ***** opened a $3,800.00 line of credit from ************* & ************* (*************) as the lender, which is serviced by NetCredit *******************
  

  ************* is a state-chartered, federally insured depository institution. Federal law (Section 27 of the ************************* Act and 12 U.S.C. 1831d) permits state-chartered, federally insured depository institutions, such as *************, to export the laws of the state where the institution is located to govern the agreements with their customers and charge interest and/or fees at the highest rate allowed by the laws of their state. Ohio law provides that a bank may charge interest, fees, and other charges under a revolving credit agreement at the same or lower rates or amounts that a bank located in another state may charge its revolving credit customers (Ohio Code *********. Furthermore, since Since ************* is located in ****, Federal law permits it to export Ohio law to govern the agreements with its customers and to charge interest rates and/or fees under those agreements that comply with Ohio law.
  

  In addition, as a state-chartered, federally insured depository institution, ************* is not required to get a Small Loan License and is not bound by the interest rate cap and fees under Ohio law.Indeed, the Ohio Division of Financial Institutions recently issued guidance clarifying these points. See *********************************************************************************************************************************************. Given the recent guidance issued by the Ohio Division of Financial Institutions in December 2024, NetCredit ****************** applied for a Small Loan License by the February 15, 2025 deadline set forth by the Ohio Division of Financial Institutions. As a result, Ms. ****** claims that ************* and NetCredit ****************** are in violation of Ohio law are without merit.
  

  Further, at all relevant times, Ms. ***** was provided with the disclosures required by law for entering into this debt. When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated October 15,2024.  Ms. ***** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  We would note that the top of the Agreement states,
  
  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  
  As described in the Agreement,
  
  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance.  A Statement Balance Fee is the Finance Charge assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated;the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Paymentssection of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates,beginning with the earliest due date.  Payments are applied to each Minimum Payment in the following order: Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Ms. ***** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. Ms. ***** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the statement balance fees incurred, which is also set forth in ******************************************* establishing the line of credit, Ms. ***** has requested five (5) cash advances. Although she has made payments towards the account balance, she did not make all of the required Minimum Payments under the Agreement and her account balance became past due.
  

  Based on our review of the account, Ms. ***** has been correctly assessed Statement Balance Fees and Cash Advance Fees as detailed above. As her account is lawful under Ohio law and has been managed in accordance with her Agreement, there are no grounds to declare her line of credit void. 
  

  If Ms. ***** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Netcredit. I do not have a contract with Netcredit, they did not provide me with the original contract as I requested.

  Business Response

  Date: 04/09/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** ******. As we understand it, ***** has an inquiry regarding liability regarding his Consumer Installment Loan.

  On July 14, 2018, Mr. ****** applied for a $2,160.00 consumer installment loan. Mr. ****** application was approved and funds were issued by NetCredit on July 16, 2018.
  

  When Mr. ****** applied for the consumer installment loan, terms were presented and were required to be reviewed prior to accepting the consumer installment loan offered by NetCredit. Mr. ****** voluntarily accepted the consumer installment loan through an electronic signature. The Agreement also detailed a payment schedule with the number of payments and amounts due.  Mr. ****** can access a copy of his Agreement at any time by signing into his online account at ******************************. 
  

  These terms included a provision regarding credit reporting, which authorized NetCredit, to report information about the loan to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  On February 28, 2019, NetCredit sent ********* a notice informing him of the default and that Mr. ****** had the right to cure the past due balance before April 1, 2019, or the balance would become immediately due (accelerated). Mr. ****** failed to cure the default, and the Loan was accelerated on April 1, 2019, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement,immediately due and payable.
  

  Due to the account being accelerated and no communication from Mr. ******* the account was eventually sold to a third-party collection agency, ******************** (***), on March 4, 2020. Since the debt was sold there has been no attempt to collect on this debt and NetCredit has not reported on any activity that may have occurred after that date, as NetCredit no longer owes the debt. Inquiries regarding this debt should be directed to ******************** (***) their contact number is ************.
  

  After careful review of Mr. ****** account, there has been no previous communication from Mr. ****** in regards to a request for a copy of his agreement with NetCredit. Please be advised that a copy of his loan agreement and payment history is included for his convenience.