Complaints

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• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the 3rd time this company has affixed a sticker advertising their services to my personal property on Aug 8, 2022. The first time I did nothing besides remove it myself. The 2nd time it happened I contacted the company and spoke with the manager, ********** (unsure on correct spelling), and demanded that they never affix another sticker to my residence. This time I called Aris again and requested that the sticker be removed by end of day otherwise I would file vandalism and other complaints. This morning the sticker was still there. I called the number because I knew they had contact and address information. **** called me after seeing my caller ID at which time I notified him I was filling complaints. He grumbled something, not an apology, and hung up. A little while longer someone did remove the sticker. I have no problem with their solicitation but affixing semi-permanent advertising to personal property is unacceptable.

  Business Response

  Date: 08/31/2022

  The sticker was removed as the Client asked we put stickers only on our clients equipment we misled or service in the past , 

  the owner of the property asked to remove it so we removed it right a way and we will make sure it wont happen again 

   

   

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17695506
  
  I am rejecting this response because:

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  replied

  a minute ago

  To:"Customer Relations" <**********************************************************************************************>

  While the company did remove the sticker it was not immediately removed. 

  I called the same day it was placed (approx 2:00 PM). The manager said he would send his guy back to remove it immediately. The next day when it was still on my property I called their number to get the business address (it was stated on their voice mail, i did not leave a message) to file a complaint with the ***************. The manager called me back seeing the missed call on his caller ID. When I stated that I was calling to get information to file a complaint with the city, that is when his guy was sent out to remove the sticker. 

  Furthermore, he states that they only put stickers on equipment that they have installed or serviced. That is a lie. Annually they blanket the neighborhood putting these stickers on every building with intercom systems. There was even a thread in the ***** ************************* on ******** about this company and how shady they are for this practice. 

  
  

  Finally, this is the 3rd time that I have directly complained to this company about putting stickers on my personal property. The other 2 times they claimed that they would not do it again. I don't trust them. I don't believe them. They are vandals. 

  
  

  
  

  
  

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  ************** 

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  Sincerely,
  
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