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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Owes our family owned company more than $30,000 in overdue invoices. Some as old as 390 days. CDL 1000 is directly responsble for putting us out of business and ** defaulting.
Business response
02/19/2024
We are working with the carrier on resolving the issue and we are paying for their loadsInitial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We booked two loads with this broker (march 2023), provided flawless service, clean PODs, and invoiced within the requested time window for QP. After 10 months of asking for payment, emailing, and calling, the company keeps providing delays, excuses or not answering. The business owner (******?), manager, or supervisor are not available to speak with. Noone ever calls back. Accounting stopped answering phone calls. This is a very unprofessional business practice. They owe us money and many other carriers as well. They keep looking for carriers to use them as service providers and don't pay.Business response
02/19/2024
We are in communication with the carrier and have their loads scheduled for payment.Initial Complaint
01/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We in Meso Trucking **************************** for CDL1000 in September 2023 for about 4 weeks with a total balance of $47000, we were supposed to receive payment after 30 days of each invoice date. all paperwork for all loads were sent to AP multiple times and we finalized with them final numbers long time ago and they sent us confirmation with all agreed upon numbers.after over 60 days and multiple communication attempts, they paid us around $7000 and the remaining balance of $40,000 yet to be paid. we are small business of only 5 trucks and our operation been hurt by not being paid on time by CDL1000. we did our job as been asked to and we need to get paid asap.Business response
01/18/2024
We apologize for the inconvenience. The balance will be paid.Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We went through their very painful process to get invoiced billed to them as per their specifications, all invoices have been approved but they have a balance over $275k that they have not paid. We will have to proceed with legal action to collect. It is very disappointing to put time and effort into make sure they have everything they need to bill their customer but won't when we had to pay our drivers.Business response
01/08/2024
We are working on a payment plan to the carrier.Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have hauled multiple loads for CDL 1000, and all invoices are past due. We have tried to contact their accounting department on multiple occasions, but no one has responded. Their dispatch is best answer is, "I have nothing to do with what is going on". After reviewing many complaints online of nonpayment by this company, we are starting to wonder if this company is willing to pay at all.Business response
01/08/2024
We are willing to pay the carrier and we are working on payment.Initial Complaint
12/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I accepted 1 load from CDL1000 for $650.00 on 9/21/23 & Delivered it on 9/22/23. been emailing have not had any respond from anyone, at this point don't know the reason why I have not been paid its been almost 3 months.Business response
12/29/2023
We apologize for the inconvenience. Carrier will be paid for their load.Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We were contracted by CDL1000 in July till August of 2023 to move ocean containers from the Port of ********* to one of their customers in the region. We delivered 55 loads for them. We have not received any payment from them after repeated attempts. We were told they were having computer software issues, invoices were being processed and payment would be sent. We've sent several aging reports per their request. Nothing but a stall tactic.Business response
12/27/2023
We are working on payments to the carrierInitial Complaint
11/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We booked 7 loads with CDL1000 from September ****, 2023. The total for the seven invoices is $3419.50. Today is 11/22/2023 and we still have not received a payment. I specified to the broker that our payment terms were 30 days. The invoices were due in October. I've sent several emails and AP keeps telling me he's working on payment. Is the same answer over and over again. We have reached out many times and are always met with empty promises to pay. They are now ignoring my emails and phone calls. They have our bank information they could pay by ACH.Business response
11/22/2023
We are working to get carrier paid for their loadsCustomer response
11/27/2023
Complaint: 20904581
I am rejecting this response because: The invoices were due in October. The invoices are 30+ days past due. I've send several emails and their response is ALWAYS we are working on payment. Today is 11/27/2023 and they still don't have a date when the invoices will be paid. The message below was sent to me on 10/31/23*******,
We have had some critical priorities in addition to our operating expenses that came in October. I wish I could give you an exact date for payment but we are still in the process of scheduling it.Business response
11/27/2023
As it was mentioned, our team is working on payment schedule for your loadsInitial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our company, ******** ******************* hauled a load with CDL 1000 on February 23, 2023. I contacted the ** department multiple times and only received an answer twice. The first time they told me that payment would be made in April and the second time, I was told that the company was having financial difficulty, but they would pay our invoice in June. Since then, I have called and emailed multiple times to no avail. I just want them to pay the $1,500 they owe us. I have filed a formal complaint against them with FMCSA and also sent out a Certified letter that was returned to us "Unclaimed" last week. Do not haul with this broker, you won't get paid.Business response
12/06/2023
Carrier will be paid for the load they hauled. Please reach out to ***************************** for payment questionsInitial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We accepted 2 loads from CDL 1000 agent *********************** on August 29th and completed them, since then he, and his peer *************************** have stop responding regarding releasing payment for these loads. I have sent several emails and attempted to contact their corporate office and Accounting teams to no avail. Load pay on one is $4490 and the other $715. They hound you when completing the loads and completely disappeared once it was doneBusiness response
09/29/2023
Our team never received invoice for load costing $715.00. Please make sure to provide invoice with all required paperwork to AP team ****************************** Also please provide revised invoice for the second load as we never received invoice with amount $4490
Customer response
09/29/2023
Complaint: 20668609
I am rejecting this response because: this is inaccurate information, please refer to attached email thread where the receipt of the invoice was acknwledged multiple times. If you received the one for $715 why has it not yet been paid. I will resend both now and await a response!
Sincerely,
*****************************Business response
10/03/2023
All invoices with required paperwork must me sent to ****************************** On the attached email thread there was no ***************************** so AP never received invoice and was not able to process it.
Carrier provided invoice on 9/28 first time to AP, so the invoice is not due yet. It will be paid according to our payment terms
Customer response
10/27/2023
Complaint: 20668609
I am rejecting this response because:
This complaint remains unresolved, The client asked me to not move forward with it to allow them time to correct the issue, a month later they still have not and this needs to be reopened and researched through completion.
Sincerely,
*****************************Business response
11/14/2023
The carrier Blue Buck Trucking was paid last month for both of their loads. The complaint can be closed now as the issue was resolved.
Thank you
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
17 complaints closed in the last 12 months.