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Business Profile

Massage Supplies

Massage Supply Depot, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Supplies.

Complaints

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Complaint Details

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  • Initial Complaint

    08/25/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I have sent three emails and had three phone conservations over 3 days trying to return an order that was defective. A set of massage sheets came in a color not as advertised with multiple defects in the stitching and fabric material. I have been given the run around trying to return the items. I am currently waiting a return shipping label that I was told I would receive but never did.

    Business response

    08/28/2023

    Hello Ms. ********,

    Thank you for shopping with www.bestmassage.com.  We are sorry to hear that our massage table sheets did not meet your expectations.  Based on our conversation on the phone we agreed to send an electronic *** return label but for some reason you never received them.  We will send a free *** call tag between Tuesday August 29th or Wednesday August 30th.  A refund will be applied back to your card upon receiving the items back in our warehouse.  We apologize for any inconvenience it may have caused you. 

    Best ************************************** Department
    **************************  **********************
    The Super Store for Bodyworkers
    Email:   [email protected]
    Phone: ************
    Please visit our website: www.BestMassage.com

     

    Customer response

    09/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I've accepted the business' response.  I have received a full refund. 


    Sincerely,

    *******************************

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

4237 W FULLERTON

Chicago, IL 60639

Visit Website
(773) 764-6542

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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