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Business Profile

Mobile Auto Repair

Tight Fitt Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $400 for car repairs and asked that I Zelle him before he drops off my car. He initially told me it would be finished Sunday night. It was not ready and he said he would complete it on Monday. Monday evening, he called and said my car is all finished, but that he just needed more time to finish up a single thing that would take a moment, and would drop it off in the morning around 5am. He did not drop it off, has not said anything to me, and I have been unable to reach him since the morning. I got a ride to his business, and my car is not finished. Nobody is answering the door and he is not picking up calls or texts. He also gave a false address, the person who lives there informed me that he is actually the house over.

    Business Response

    Date: 11/27/2024

    I am Anan Abudayeh 
    Owner of TightFittAuto/
    Mobile services 
    Responding to the complaint: 22516882

    We agreed on November 2nd at 11:30 a.m.
    The vehicle was dropped off at 6:30 p.m. on November 2nd

    Nov 3 i worked vehilce 

    Nov 4 rain all day temp drop 68 to 38 degree high winds 



    I worked until 3 am. on Nov3 
    Thru the storm, and i spoke to you clearly about at 3 30 am that morning  
    Nov 5 Rain wind temp drop
    Nov 6 Rain wind temp drop
    Nov 7, she received 

     
    **********
    Was going on a road trip the following week, Ms.Nkansah 
    purchased 2 struts, 2 rear shocks, a serpentine belt, and windshield wipers.

    ********** vehicle is 2011
    Hyundai hatchback
      
    The vehicle is unfit and not safe for the road prior to the work done on the vehicle

    So, it is my job to make sure that you are safe and secure and road worthy 

    A complimentary oil change synthetic oil + filter + fluids toped off
    A radiator flush, 
    thermostat + coolant  
    tire rotation, 
     27-point inspection. I made her spare key ?? ,
    I checked over her electrical issue with cigarette lighter and delivered the car to her. ********** drove me back, and she was satisfied with the work, i wished her well on her trip.

    Work completed. We agreed 400.00 

    Despite my hard work and efforts and bad weather.

    3 days later..... ********** called me, I asked for any issues with the vehicle ********** said no.( NO ISSUE WITH VEHICLE).
    The reason being ********** tried to convince me of all of her money back because of the inconvenience of bad weather. I directly told No

Tight Fitt Auto is NOT a BBB Accredited Business.

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