Complaints

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid $400 for car repairs and asked that I Zelle him before he drops off my car. He initially told me it would be finished Sunday night. It was not ready and he said he would complete it on Monday. Monday evening, he called and said my car is all finished, but that he just needed more time to finish up a single thing that would take a moment, and would drop it off in the morning around 5am. He did not drop it off, has not said anything to me, and I have been unable to reach him since the morning. I got a ride to his business, and my car is not finished. Nobody is answering the door and he is not picking up calls or texts. He also gave a false address, the person who lives there informed me that he is actually the house over.

  Business response

  11/27/2024

  I am Anan Abudayeh 

  Owner of TightFittAuto/

  Mobile services 

  Responding to the complaint: 22516882

  
  

  We agreed on November 2nd at 11:30 a.m.

  The vehicle was dropped off at 6:30 p.m. on November 2nd

  
  

  Nov 3 i worked vehilce 

  
  

  Nov 4 rain all day temp drop 68 to 38 degree high winds 

  
  

  
  

  
  

  I worked until 3 am. on Nov3 

  Thru the storm, and i spoke to you clearly about at 3 30 am that morning  

  Nov 5 Rain wind temp drop

  Nov 6 Rain wind temp drop

  Nov 7, she received 

  
  

   

  **********

  Was going on a road trip the following week, Ms.Nkansah 

  purchased 2 struts, 2 rear shocks, a serpentine belt, and windshield wipers.

  
  

  ********** vehicle is 2011

  Hyundai hatchback

    

  The vehicle is unfit and not safe for the road prior to the work done on the vehicle

  
  

  So, it is my job to make sure that you are safe and secure and road worthy 

  
  

  A complimentary oil change synthetic oil + filter + fluids toped off

  A radiator flush, 

  thermostat + coolant  

  tire rotation, 

   27-point inspection. I made her spare key ?? ,

  I checked over her electrical issue with cigarette lighter and delivered the car to her. ********** drove me back, and she was satisfied with the work, i wished her well on her trip.

  
  

  Work completed. We agreed 400.00 

  
  

  Despite my hard work and efforts and bad weather.

  
  

  3 days later..... ********** called me, I asked for any issues with the vehicle ********** said no.( NO ISSUE WITH VEHICLE).

  The reason being ********** tried to convince me of all of her money back because of the inconvenience of bad weather. I directly told No

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