ComplaintsforBest Price Moving & Storage

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When the salesman, *****************, talked to me and sent me a contract he estimated that it would be $2000. He also told me my things would be delivered 3-5 days from the pickup date because I was a Midwestern move. I got my contract and it told me within 3-5 days of the first available deliver date. It turned out I was actually in the **** business day range because I was actually considered an East Coast move. Then the movers came. They told me it would actually be $3697.50 because I had more stuff than they were told, even though I actually had one less dresser than I had originally told ****. Then the movers asked to use my bathroom and got urine on the floor. My things have still not arrived and it has now been 20 business days since my first available date. I was told they would be here this weekend, but now I am being told the truck broke down in *******. Meanwhile, I don't see how ******* is on the way to Virginia from *******. I am now being told that my remaining balance is $1807 which does not match up with what the movers told me, so I am truly confused about how they calculated my bill and which statement is correct. Additionally, the company now diverts my phone calls to voicemails and doesn't answer them because they recognize my number. I had to get a family member to call from a different number just so I could check on where my things were.

  

  Business response

  09/20/2022

  We aplogize the customer's delivery took longer than anticipated due to our truck breaking down. Her shipment was still delivered between the 30 business days allowed per contract. The amount the customer had to pay was based on the revision the customer approved on the day of the pick up.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My property is being held hostage until I pay remainder of ****. They have started me on 90 day timeline to get them money plus charging for additional days. They just want my antiques and baby grand piano. I moved to georgia they put my stuff in storage in ******* when I was unable to come up with additional ******. They moved it back to ******** to ******* now and if a pay it off have to find a different mover to haul my stuff back to *******. This is a mess and all the stress related to this attempt to secure our stuff had caused my husband to have a second stroke and he passed away Feb 9, 2021. Now funeral has taken the money saved for movers this month. Ill have to put another ******. This month to get my stuff. Of course they will say I wasnt making regular payments but I was NEVER billed until this final statement. By this time they are hoping I will let this stuff go to auction. But after my husband had died my thug us all I have left. Please help me. I just want to bring my stuff home to *******. Thank you

  

  Business response

  03/01/2022

  We are sorry for the loss of the customer's husband. 

  Our company picked up this shipment in May 2021. We sent it out for delivery per customer request and when we got there we were told she did not have the money to pay her balance. In order to continue his trip, our driver was forced to put her items in a public storage facility. We were hoping the customer would need only a little bit of additional time to come up with the funds so that we could complete delivery.

  We contacted the customer many times trying to get her to pay the balance and accept delivery but she never took our calls. After many months of unpaid storage, we sent a letter of auction per storage regulations. Only at this time did she reach out to inquire about the shipment. She still did not have the money to take delivery. We were told she would try to get a loan and contact us to make arrangements but nothing like that happened.

  Because we were paying too much to maintain her shipment in a public storage in GA while getting no compensation from the customer, we had to remove the goods and bring them back to our own storage facility in *******. This way we could reduce the storage fees.

  At this point we serviced 2 moves: one from **-GA and the other from GA-**. We tried to work with the customer but she is making no effort in trying to bring her payments up to date.

  We advise her to contact us directly to settle her account. We are definately willing to take her shipment back to GA if the customer can afford to cover all costs. We have been paying and paying and have received no funds to cover our losses.

  Customer response

  04/25/2022

   
  Complaint: 16814848
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  To:"Customer Relations" <**********************************************************************************************>

  Good morning. I have managed to find $$ to pay for storage. But the mover wont bring my stuff to me. I am very unfamiliar with ******* and really have no idea how to find mover. 

  Wanted to let you know I am attempting to cooperate but how can I finish move? 
  

  

  Business response

  05/09/2022

  We advise the customer to contact us directly for assistance with delivery.

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had I known what I was dealing with beforehand, I would have never engaged this company. Instead of a reputable company who stands by their word, I actually was dealing with a brokerage company in some kind of shipping shell game. I thought I was contracting with *******************. Instead, someone from Best Price Moving and Storage shows up and changes the quote I had saying the contents were much more than I had volunteered. This cant be true since I had sent a video inventory of my stuff to the first person at Evergreen that I spoke with. They changed the price again during the loading process. Later, I made inquiry with them about the location of my belongings, one person from Best Price actually shouted at me on the phone. Evergreen was now longer involved she said and she doesnt speak for them she said. In addition to the COMPLETE LACK of any customer service towards me whatsoever, being lied to about delivery dates (multiple times), several items were broken in the move including my grandfather clock (made by hand by my great uncle), a marble plant stand, my antique cabinet makers table has a broken leg, my gun rack is broken, the back of one of my end tables is missing and a few other items. There were two mouse nests located in two different boxes. VERMIN. Much of the property was dirty and filthy. The boxes were clearly handled and filthy. It was obvious that the contents were loaded and unloaded many times over. We know at least three different trucks were involved. Many of the new boxes that I had carefully packed were clearly now in a state of distress. They were stored somewhere with mice. The original quote was like $6k. I ended paying over $15k. No response from them to my inquiries. They have blocked my email. They left pounds of tape and plastic wrap. I was taken advantage of financially and also have property damages. They send me to yet another place to file a claim...one of the worst experiences ever. Thanks.

  

  Business response

  12/09/2021

  Our office responded to the customer's email addressing all issues. His work email blocked all our emails. After realizing he was not getting our reply we forwarded our email to his gmail account.

  Customer response

  12/13/2021

   
  Complaint: 16343565
  
  I am rejecting this response because: I sent a VIDEO inventory of my stuff that they used to provide first estimate.  To say that I did not give them an accurate inventory is just wrong.  They should not be allowed to take advantage of folks like this.  Also, note no mention of the damages done.
  
  Sincerely,
  
  *******************************

  

  Business response

  12/15/2021

  The video was not sent to our company. The customer sent a video of his shipment to his moving broker. they provided him with an estimate that was too low. As a moving company, we were hired to service the job based on the estimate already quoted by the broker. Upon pick up the ******* notified the customer that his actual cubic feet were higher than estimated with his broker. The customer agreed to move the full shipment.

  As far as damages are concerned we provide the customer with the claim information. He can file a claim at www.mymoveclaim.com.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩