Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contracted moving service. Items were picked up and loaded on October 31, 2023 and supposed to be delivered to ********* ******* within 3 days. Almost one month later after multiple phone calls and emails, nothing has been delivered and no communication is being received from HK Worldwide Moving. At this point I am looking for them to delivery household items they have in their possession that should have been delivered 3 weeks ago and I want a partial refund for failure to meet their commitments and the noncommunication throughout this process.Below is a timeline of the last 2 weeks and email I have sent:We spoke Friday, November 17 and I was promised a call on Monday, November 20 with a status and that you were trying to confirm delivery before Thanksgiving. I received no phone call on Monday I called and left messages Tuesday and Wednesday with no response Here I am emailing the following Tuesday still with no response or status and nothing delivered almost a month later. I need confirmation of the following immediately: 1 - your actually still in business 2 - where is my shipment currently 3 - when it will be delivered 4 - how much you are refunding me for your failure to fulfill your contracted commitment As you can tell my patience has been at an end for tolerance of this inept handling. Call me today at ************
Business Response
Date: 11/29/2023
We have talked to the customer twice in the past 2 days and we provided him with a delivery ETA for this weekend. He is being delivered within his contractual terms. We apologize for any delay.Initial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with the company to provide moving services. The move was scheduled for 8/30/23 from 2-6pm EST. I emailed *************** and spoke with ********, head of customer service, at 5pm 8/30/23 to inquire as to when they would be there. ******** told me they were on their way and she didnt need to know my name or number because my phone number and name was showing up on their end so it was all good. I called at 6:15 and every number with every option were not there or there voicemail boxes were all full. I finally reached ***** and he left me on hold for ************************************ They never came, never returned my emails or texts and kept my deposit. I have sustained damages for having to retain another mover at a much higher cost as well as $3,100 in non-refundable car hauling charges. *** notified the ************************ and have retained an attorney to file suit.Business Response
Date: 09/27/2023
The customer was contacted 2 days prior to the move to notify him that we would not be able to service his move. The customer was verbally aggressive toward our staff and we chose not to move forward with his move. We did not feel like we were a good fit for his needs.
We apologize for any inconvenience this has caused.
Customer Answer
Date: 10/01/2023
Complaint: 20568351
I am rejecting this response because: it is a flat out lie. I never got a chance to speak to anyone. Do they record their calls? If they do please provide me the recording they are referring to in which I was aggressive. This company extorts money, provides no service and then doesnt expect anyone to fight back. I WANT MY MONEY BACK!!!!
Sincerely,
*************************Business Response
Date: 10/20/2023
If the customer has not receieved his deposit back, we will make sure he receives it by next week. We would also like to remind the customer that our company only provided him with a move estimate and not a guarenteed price. If the company he hired charged him more, it is most likely because he needed additional services (that were charged based on their fees). If we had done the pick up he might have still ended up paying that amount or more, as additional services would have been charged (as necessary) according to our pricing. Just like the customer has the right to cancel a move, we (the second party on the contract) have the right to refuse to enter a contract/do business with a client that we don't feel comfortable with moving forward.
We hope the company he hired was up to his standards.
Customer Answer
Date: 10/26/2023
Complaint: 20568351
I am rejecting this response because: I asked the company to provide a copy of this phone call in which I was aggressive but they still havent. Thats because it never happened. I want my deposit back. You cant unilaterally break a contract and keep my deposit. I have also reached out to my congressman. I will not let this go.
Sincerely,
*************************Business Response
Date: 10/27/2023
As stated in the previous response, we looked into the refund requested by the customer. Since a refund hadn't been processed, we addressed this right away and finalized the refund (see attached refund receipt). An email confirmation was also sent to the customer.
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