Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Told the moving company about my move, filled out an inventory, and let them know it would need to be completed through the alley. The movers were more than 30 minutes late, then got stuck in the alley for over 5 hours due to the incorrect size truck. During this time, I did not receive appropriate updates and when I tried contacting customer service, I got only empty promises. Once they finally arrived, I was told that I would only be able to get my items off the truck if I paid in full, despite the fact that they had wasted the large majority of my day as well as the time of several of my family members who were there to help assist with my move.I spoke with the operations manager the next morning and the only offer he would make was to send movers to help organize, but I no longer trust their company and do not want their employees in my home. I asked to speak to someone at corporate, and she was only able to offer a $200 refund. I asked to speak to her boss, and have tried contacting the company at least 3 times since then but have not heard back from anyone.I spent $1585 on the move and, based on the rate that they charged per hour ($190), after wasting more than 5.5 hours of mine and my family's time, I believe we are entitled to a $1045 refund.

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to address your concerns, *****. Our most sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. Per our review of your claim within our system database,on 5/1/2025 an offer was made and accepted. A settlement agreement was sent and signed by you, our customer. Payment has been mailed accordingly and your claim has been closed. Moreover, we do apologize for the inconvenience. 

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: The move took place on March 1, 2025.Amount Paid: I paid a total of $1,732 on the day of the move, plus a $100 *************** Commitments: I booked my move a month in advance and was promised a 9 AM arrival for the moving crew. I was quoted a price for three movers, and the company assured me they would not charge for additional movers beyond the agreed-upon three. I was also told I would only be charged for the services performed, with no unexpected fees.Nature of the Dispute: The company failed to fulfill the agreed-upon terms. On the day of the move, they changed the arrival window to between noon and 4 PM, which caused a significant disruption to my schedule. The crew arrived nearly nine hours late (at 5:45 PM), and despite initially assuring me I would only be charged for three movers, I was billed for four movers. Additionally, after the move was completed, they tried to charge me for an extra hour at the rate for four movers, which was later dropped only after my dispute. The final bill was much higher than what was initially quoted, and there were numerous miscommunications regarding pricing and services. I was also never provided an itemized receipt, despite repeatedly requesting one.Attempts to Resolve: I contacted New City Moving multiple times to dispute the charges, but the company was unresponsive and dismissive. The operations manager was rude and condescending, and when I finally got through, they falsely claimed I had agreed to additional charges and movers, which I never did. They avoided my calls for several days and eventually offered two payment options, both of which still involved paying more than I had already been overcharged. Despite this, the company did not provide any satisfactory resolution or refund.

  Business Response

  Date: 03/19/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file, a chargeback is currently pending and being processed. Before we are able to move forward with any sort of settlement offer, this process must be completed. We will fully comply with your card issuer and this process. Moreover, we do most sincerely apologize for the inconvenience this has caused.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** look forward to reviewing the business's settlement offer once the chargeback process is complete.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved on 1/28/25 and booked New City Moving for my move. Days prior, I spoke to them over the phone and went through each room of all the items Id be **********************. The company took inventory and gave me a quote over the phone of $950. The day of the move, the company showed up with too small of a truck and was surprised by the amount of belongings I had. The company had to call for a bigger truck and then the movers and the dispatch upped my quote to $1450 via the phone. I called any complained to the company due to this being a miscommunication on their part but said I would still be charged regardless. The move ended up taking 11.5 hours which was 5.5 hours over their initial quote of 6 hours total for the move. The company offered me to get more movers earlier in the day but being a first time mover, I didnt know what that entailed and the workers reassured me that the 3 of them could do the move themselves. The move ended up costing me $2,799 at the end of the day. 3 times my initial quote and double my quote from the same day. I was angry and furious since I was lied to and taken advantage of from the move. The workers encouraged me to tip them more on 3 occurrences for their hard work on top of me having to pay triple what I was initially quoted. I spoke to the owner **** ******* over the phone and he repeatedly talked over me and didnt want to hear my full story. He apologized and said we would come to a resolution regarding how bad of an experience I had with their company. He refunded me $95 for overcharging me for the workers lunch but no other compensation was provided. I purchased the insurance from the move and had 2 items damaged because of them. *** requested the claim form from the company since 1/28/25 and have yet to receive it from the owner after requesting it on 3 occasions to report my damages. The company lied on a few occasions and had miscommunications from the start and I am left embarrassed and felt taken advantage of.

  Business Response

  Date: 02/13/2025

  Thank you for the opportunity to address your concerns, *****. Our most sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. Per our review of your claim within our system database,on 2/11/2025 an offer was made and accepted. A settlement agreement was sent and signed by you, our customer. Payment has been mailed accordingly and your claim has been closed. Moreover, we do apologize for the inconvenience. 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved with New City Moving several times over the years without issues. They were always accommodating. And I had a successful move on December 21, 2024. This was a two part move. Come ******** following up and doing my due diligence, New City Moving continued to drop the ball. Then, lied and deceived me again during the move. They still have not followed up or followed through with any of their promises. I want a full complete refund for this second move of $861.00!

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that you are currently working with our corporate ************* team to resolve your concerns. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, ******. 

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22811644
  
  

  Dear Better Business Bureau,
  
  Thank you for your follow-up regarding the claim form.However, I must clarify that the claim form provided does not address the issue at hand. My dispute involves an overcharge of $861.00 for a moving service,which was originally quoted at $525.00. Additionally, I experienced two separate moves within a two-week period, and the charges were inconsistent with what was agreed upon. I have attempted to resolve this matter directly with **** at the company involved, but after four attempts, I have received no response, either by phone or email.
  
  Furthermore, when I reached out to the corporate office for assistance, I was referred back to New City Moving in *******, which I find to be an unacceptable response. I am not disputing an issue with *********** Moving and Storage, as they were not the company handling my move. The lack of communication and failure to address my concerns have led me to file a formal dispute with the BBB, and I reject any responses that do not address the overcharge and service discrepancies I encountered with the correct company.
  
  I respectfully request that this matter be escalated, and that the BBB assist in resolving this issue promptly. I am looking for a resolution that accurately reflects the service I received, the overcharges I was subjected to, and the lack of communication from the company involved.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ****** R. *****
  ******************************
  **************
  
  Claim Reference 22811644

  Business Response

  Date: 02/03/2025

  Thank you for the chance to respond again, ******. Per review of your file in our internal database system, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how charges for services are rendered. It was also found that you filed a chargeback with your bank to dispute your charges. It was noted in your file that your bank ruled in our favor. Attached is the letter that we provided your bank outlining the charges, your signed BOL and your signed acknowledgment. A refund cannot be justified. We sincerely apologize for the inconvenience this has caused, ******. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted New City Moving in June 2023 to pack and move my items from my ******* home, store them in their storage facility, then re-deliver to ******** at a TBD date. The original quote given was for the full long-distance move (******* to ********), however, now that I am asking to schedule re-delivery they are saying the quote needs to be requoted for a much higher amount and not honoring the original contract. Original New City Moving Total Moving Binding Estimate: $6,507.84 6/11/23 paid $1,650 (25% deposit)6/23/23 paid $3,303.92 (50% due on moving day)Monthly storage fees paid to New City since July 2023: $13,356 total Calculated remaining amount due (25%) for re-delivery: $1,553.92, however New City Moving is saying that the binding estimate is incorrect/shouldn't have ever been quoted that and they will requote the last portion of the move for me - now asking for an additional $4,500 for re-delivery. This feels very bait and switch and unethical. I demand New City honor my long distance quote and finish the job at the agreed upon price.

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to respond, ******. Our sincere apology for the misunderstanding. We are honoring the original contract and an agent will be reaching out to you. Thank you again for the opportunity to respond, ******. 

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** St *****

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB Complaint Submissions - Below I have copied the claim submission made to New City Moving related to commissioned moving service provided last Friday 8/16/2024 [Order #******] . The vendor was contacted immediately after the service, and no meaningful progress toward resolution has been achieved in the past week. This was the least professional, reckless, and poorly executed moving service that I have witnessed. An inexperienced team, albeit friendly, was set up for failure with an improperly sized truck. Items were dragged across hardwood floors, hoisted haphazardly overhead by brand new light fixtures, and improperly manhandled by inexperienced crew. I believe I asked the ******* to stop carrying lightweight objects overhead up the stairs of our new home 4-5 times. The team was shockingly slow to package and load pre-staged and pre-disassembled items, and the office was uncooperative in preemptively resolving the issue by sending additional crew or an adequately sized truck until hours had elapsed. I personally spent the majority of the day directing the team to avoid reckless mistakes and damage. Only once an experienced team member **** - was dispatched with another truck (of the appropriate size) about 5.5 hours after the job started were we able to depart our 2-bedroom condo for the second half of the job. At that point, the crew/trucks left 20 minutes before us and arrived ~40 minutes after us, burning another ~1.5 hours of the total quoted job time. We resolved the job on good terms with the crew members but are infuriated with the quality of the experience and coordination failures throughout the day, let alone the expectation that we are responsible for the inflated number labor hours billed [$2,206.50 charge]. I am concerned that without outside intervention, our appeal will be slow played through a bureaucratic process, and other customers will be treated similarly in the future. Best Regards, ******** ***** ************

  Business Response

  Date: 10/11/2024

  We appreciate you bringing this to our attention, Clarence. Our aim is to always deliver an exceptional experience. Please accept our sincere apology for not meeting that expectation. Your concerns have been escalated to our corporate management to address these concerns in detail. Our corporate management will be reaching out to you at the contact information provided in your BBB Complaint. We look forward to fully understanding your concerns and working toward a resolution. Moreover, we sincerely apologize for the negative experience, Clarence. We are always striving to do better.

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22182945, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Clarence Marsh

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid New City Moving to move our apartment and they assured us they could move a piano and charged us extra for it. We reviewed it with them several times to confirm and they then upon arrival declined to do it, saying they didn't have the staff or equipment. They basically drove a piano halfway across the country to dump it on the ground and say "not our problem" then refused to do the rest of the job until we paid them extra.This was a scam

  Business Response

  Date: 06/19/2024

  New City Moving provided all contracted Interstate moving services and inventoried *************************************************************** was unable to accept delivery of the piano due to the size of the piano and the design/layout of the stairwell as the unit is located on the 2nd floor. New City obtained images of the stairwell from the crew at delivery for reference.
  
  While the piano did not fit into the address given the restrictions, New City extended good faith efforts to ensure the piano was stored safely. New City delivered the piano to a 3rd party storage facility (Public Storage *************************************) on 06/02/2024. Truck GPS records and footage available confirming the same.
  
  New City extended additional concessions on this account as our team waived the fee for an additional stop (Public Storage to deliver piano),******** also waived the piano handling fee listed on the contract (-$350.00).Copies of the contract available and the customer received a copy of the same at delivery 06/02/2024.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this business to move my belongings from my house and store most items in November. The movers did not follow my instructions regarding what to move or not move and many items were moved to storage that should not have been. I reached out to the company to seek some credit to my overall cost regarding these issues. They would not take responsibility. I asked to speak to a supervisor and they said their lawyer would call. After waiting over a week, I reached out again as no one called. Their lawyer contacted me and we reached an agreement as to the amount due. I paid this immediately. Today I am being told that my items are being prepared for auction because I havent paid them. Their lawyer threatened me to try to coerce me to pay more than our agreement. I can supply all Communication if needed b

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They quoted me nearly $4000 which I agreed to and paid after a video consultation. The day of the move, the head mover says he only ever does "long haul" moves and not this "little" stuff. The move took way longer than expected and quoted, the main guy never said anything to me about increasing the cost of adding another truck or using more boxes. What I found was multiple large boxes completely STUFFED with packing paper and ONE wooden salad bowl or other small items that could have been stacked and consolidated, another Large box stuffed with packing paper and each individual nespresso pods wrapped in packing paper- which caused an undo amount of time, packing materials and boxes- giving them the excuse to add an extra truck and boxes. I have MULTIPLE pictures of that night from 4 other witnesses who were helping me unpack while the movers were still unloading the truck to try to move things along. They each sent me videos and pictures of the extreme measures New City Moving went through to try to increase boxes, time, and cost without my knowledge. That night the main guy told me I owned nearly $2000 over the agreed amount. I was shocked and said I would not pay that as I don't have that kind of extra money to throw around. He called the owner who I told I would not pay that amount and he said he understood as that must be a shock at 12am. The main guy got back on the phone with him and told me I had to sign paperwork. I refused to agree to pay the amount on the paper and put "NA" next to it. I had about 6 men in my house at midnight who refused to leave unless I complied. I then received a text message from the owner, ***** on May 19th at 10pm telling me if I do not pay the balance he will 'be reaching out to people online and making some "complaints" online as well' as my 'profile' is very public.

  Business Response

  Date: 07/20/2023

  While we categorically deny ************************ allegations,her account is in collections and pending litigation.  It is therefore inappropriate for us to comment further.
  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27, 2022, this company moved me from a storage unit into my new apartment and was quote based off the of the actual size of the storage unit which was I was 675 for 3 hours and that this size unit can be done in 3 hours. When the mover arrived only 1 out of 3 spoke English. There were so many problems during this move. This was the worst experience ever and this company needs to investigated and closed down. I don't believe the two Spanish speaking man legally worked for this company and is legally registered to work in ***************** or ********. After damaging most of her expensive furniture, she left of the storage still full of items that I had to pay someone else to move the next day. These movers moved so slow. At all times, 2 men moved as a unit and wasted so much time. They purposely packed the truck wrong so that they didnt have to move the rest the items. The took the wrap off a couch that was previously wrapped through it on the ground and put the couch in that dirty truck without re-wrapping it. he left the plastic in the ground of the storage lot. How nasty and dirty of a company do you have to be to do something like that. I have video proof. They ripped holes in the couch and damages it. they also ripped holes in a leather bench, cracked a dinning room mirrored based table and tv. They stopped to get food while in the middle of the move. the owner is one of the worse people to work with and needed to be shut down. The moving company lied to the insurance company and credit card company multiple time, slandering my name. I need for this company accountable for everything that they did and answer to every lied that the told.

  Business Response

  Date: 02/07/2023

  NCM was contracted to move a 3rd party Public Storage unit on Saturday 11/26/2022. Before the move out of the unit, our crew leader sent pictures of the state of the unit with an emphasis on existing damage to most of the furniture items the unit contained. NCM was provided with videos showing the items, not moved and in the storage unit as damaged. Our crew leader also pointed out that the unit housed additional items than what was contracted of NCM to move. When I spoke with this customer the following Monday, I had asked the customer who had packed and moved the items into the storage unit. The customer responded with a separate professional company. I informed the customer that damage claims would need to be filed with that company, as they packed and moved the items into the unit and that the damage was documented before leaving the unit or being placed on our truck. This customer has been offered resolution according to the applicable terms, calculated at the coverage option selected by the customer; NCM has not heard back regarding the offered resolution.
  
  Our office verified that the crew did not stop to get food in the middle of the move, as supported by the *** truck logs. The Customer elected not to review this information when so offered. As the final, yet most important note: NCM certainly understands that proper claims made by customers are a part of the business.  At the end of the day, things happen, and NCM in turn continually strives to make things right.  While fortunately rare, it saddens the entire NCM family when a Customers claim is not rooted in fact or legitimacy but is rather wrought with the stink of hurtful ethnic undertones,seemingly made to bully us into complying with an unfounded request. NCM firmly stands up to such wrong, however. New City Moving is an equal opportunity employer who will continue to employ some of the hardest-working and most dedicated people in the Chicagoland area.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 18898858
  
  I am rejecting this response because:the owner of this company has been lying the entire time. The contract was for 512 cubic square feet. the storage unit was 4X time larger than the storage unit so why were they unable move the items. I have video of the storage unit that same day after they left and it will prove, he lying. **** admitted to sending the wrong size truck and messing up. the worker took more than ***** minutes to get to the location and the location is only 17minute from the storage location. if you ****** the distance, it will prove my point.  I would like a Printout of the *** route they took. You left half of the item agreed upon in storage. The owner stated via email, phone and text that he would cover the cost that was caused by his company for leaving the item in storage, this was the **Haul cost on 11/27 and additional moving fee paid to someone else. The email was sent to him on 1/7/23, he requested to the receipts so I don't know why he is lying stating they did their part, they did not. We spoke by phone 1/6/23 and i sent over the receipts of the additional moving cost proof on 1/7/23, which the receipt was sent to him by my daughter's email, and I sent the receipt of the **Haul from my email.  He did not address the claims of the workers being illegal or not legally employed with his company because they don't work for him. The lead person may work there but the other 2 who spoke no English, did not. The items that he claims he has video of, he doesn't. He has pictures that he sent my daughter via email that had nothing to do with the items, they actually damaged. He states that this is a one-off occurrence but it not, his reviews speak for themselves. If I looked into the review more before using this company, I wouldn't have. He purposely avoiding certain things and deflecting to something else because he knows he's wrong and not truthful. He has been lying and unprofessional this entire time and used excuses regarding his family's health to not address certain things in a timely matter. most things that he is disputing, he put in writing. I also need for him to address how they left my house in disarray after being told I was disabled. The movers purposely left large item anywhere, knowing I could not move them. He told me "He will leave wherever he wants and that he did. I had also pay for someone to come handle that mess as well. This is not a one-off thing. This is how they do business. If he is disputing anything I am saying, I need proof. I screenshot pictures from the video because I am unable to upload a video. The pictures show they left couches up right and anywhere, large wall storage in the middle of a walkway, they left deep freezer and dresser in the middle of the living room. Everything was everywhere and he claims that he was going to pay for that as well. I would like for them to address every single point in my response and not skip over anything.  The I will provide additional emails and documentation if I need to. 
  
  
  
  Sincerely,
  
  *******************************