ComplaintsforSongfinch
Musicians
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a product/service from this company, and they didn't deliver what I paid for. They are refusing to fix the problem or give me a refund. It is entirely unfair that they are hiding behind a no-refund or cancelation policy to avoid accountability. They gave me a bunch of fake promises that they would accommodate me and fix the song; however, they did nothing but keep my money.I emailed them several times hoping they would honor their word and what they advertise. They refused to let me speak to a person, they only email conversations and a no -refund policy, so the consumer is stuck with whatever they want to give out, even though it is not what you pay for.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a custom song for my daughter who is graduating in May. It was complete at the end of February. It was not 100% what I wanted so I reached out to the company who suggested I pay an additional $60 for 10 song revisions. I did that and sent in the revisions. I was then told by songfinch that they could not restructure the song. They did not offer to work with me or honor the 10 revisions Id sent in. Now Ive paid nearly $300 and have nothing.Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order for a custom song. Upon receiving the song, I noticed there was a mispronunciation and a few things I wanted to change. I was unaware they only allow 48 hours to make changes with their editing software. I requested they reopen the editing window for me, to which they replied that I can send them edits and they will make them. I again requested they reopen the editing software to where I could go down the song, line by line which is easiest. They are telling me they cannot do that (how are you unable to open it again if this is your company and your software?), and to send them the edits and they will give them to *****. I asked who ***** was, and they have not responded to me. Its now been almost a week, and I have sent two follow up emails. I just would like a refund at this point if its this much of a hassle.Customer response
04/01/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***************************Initial Complaint
03/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid $250 for a song that I ordered through Songfinch for Valentine's *** within the website you are allowed to give precise details to be used in the creation of your song. There were no references from the information that I had given the music production quality was extremely poor. You cannot understand anything the artist was singing. And I was completely disappointed with the feedback I received about the horrible quality, the lack of creativity and the inability of the artist to use the detailed information that I had given for the.Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 02/15/24 I purchased a custom love song for $231.96, order no. ******. I filled out a detailed and limited question and answer style description regarding our love story. On 02/22/24 I received the song "complete" and the email detailed "Use our Lyric Assist Tool to submit any changes to your song within 48 hours." There was 0 more details besides that I had to submit line for line changes in the tool provided. Because this was a surprise gift for my spouse who was deploying I stayed up for 3h in the middle of the night to rewrite the lyrics. Lyrics which were INCORRECT from the descriptions I provided. I am not an song artist or musician by any means and it took me changing 9 lines to fix the three incorrect details. I had 11 line edits total and admitted 2 edits were merely based on my preference. When I went to make my edits the tool stated I could only make 5 and to send an email. When I did the company requested $60 more dollars, edited their website which I have screenshots of, and limited to 10 edits. The website when I purchased clearly states "Each order comes with a worry-free guarantee that allows you to revise your song's lyrics at no extra cost." The *** section further states "For no extra cost, you can make changes to your song lyrics.." ************ does not even stand by their own statements.Initial Complaint
02/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: Friday, January 26, 2024 Purchase price: $189.00 Songfinch promised to create a song using my input. Their website states they have a Worry-Free Guarantee, and you can make changes to your song until you are happy. The delivered song had no rhymes and my ideas seemed to be just randomly thrown in. I contacted them immediately asking for revisions and was then told you can only make very limited changes (One round of complimentary changes, up to 5-line changes). The song needed much more. I asked for a full refund, which was denied. I asked to speak with a manager and was told I was dealing with a manager. I continued to try to rectify the situation, but they refused to change more than 5 lines even though I told them they were advertising something different and this was dishonest marketing. No refund was issued.Initial Complaint
09/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered custom song on 9/2/2023 Ordered photo slide show 9/3/2023 Song delivered 9/10/2023 Edit request by me 9/10/2023 Song updated 9/12/2023 Sent email with requested edit as song said same words 9/12/2023 Received email 9/13/2023 Responded to email 9/13/2023 Sent follow up emails on 9/14/2023 & 9/15/2023 as no response from business.Business stated they provide worry free guarantee. I had not used all my allotted edits and after the 1st edit, artist used same concept and words as what is in the chorus for the last 4 lines in 1st verse. I asked that those lines focus on our beginning initially but went into detail on what I wanted in email after I was not happy with the repetition. I have sent 2 follow up emails and have not heard anything in 3 days. The only way to contact support is via email and they have not been in contact. I don't feel as if anyone is trying to resolve this and I am on a time limit for what I purchased this product for. **************** is horrible. I would like my requested edit to be done so I can get my photo slide show done by our anniversary. If this cannot be done in a timely manner, I would like a refund.Customer response
09/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please close case. Things are resolved now. Thank you.
Sincerely,
************************************Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a song because of their guarantee that they advertise. Well, they dont guarantee anything. They ************** that as a sneaky practice to get you to purchase.Business response
09/12/2023
Hi there, ****! **************! Apologies for the issues you had while creating a song with us. Your order was placed before we rolled out our Worry Free policy (7/11, you ordered 6/15) and the song was delivered to you on time. It also looks like you did not follow up with us after we reached out answer your questions. Lastly, it appears that you did not submit any changes or requests via our communication with you. If you would like to follow up with us and submit changes to your song, we'd be happy to offer that as a courtesy. Just send us an email at ********************************** and we'll be happy to make sure you love your song.
Thanks!Customer response
09/12/2023
Complaint: 20576902
I am rejecting this response because:I did respond asking for a refund. Sadly I dont have the email.
Sincerely,
*********************Business response
09/12/2023
Hello! We have reached out to you via the email you ordered a song with to bring you resolution and look forward to helping you there.
Thank you!Initial Complaint
08/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
UPDATE PENDING: The song I wanted done is for an engagement. I put a lot of time and effort into providing details into what I wanted for the song. What I got was a very repetitive, chant like "r&b" song that felt NOTHING like R&B with very little details to what I actually gave them. Definitely does not live up to the quality SongFinch promoted with their advertisements, nor the content the artist has on their page, despite them mentioning that they won a grammy. **** felt extremely rushed and I have since reached out to both the artist and ********** and added revision notes, as well as provided an additional tip to the artist to see if that will help make it right. If demand/pay for the artist listed may be an issue, your customers, like me, do not mind paying more for quality if that is what it may take. I rather pay more for a memory like how I propose to the person I truly love, than pay less and get a song that completely misses the ***** Not expecting a billboard song, as it would be a very specifically written song only one person would relate to, but definitely not expecting a half baked song that has ZERO build up, no depth, and no thought on how to get to the powerful point. UPDATE PENDING.Business response
08/21/2023
Hi there! Apologies for the issues you had while creating a song with us. In the time since you have submitted this complaint, we have followed up with your messages and as you are aware, we are seeking resolution with. Thank you for your patience with the process and giving us a chance to make it right.Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a custom song with Songfinch for my 10th anniversary. Their process is very detailed where you choose an artist based on their sample song, and then answer questions so they can write lyrics based on your answers. The lyrics are beautiful but the music is very ethereal, not at all the romantic, folksy music. I gave the feedback right away but their customer service is by email only and they only gave me option to change the music for additional $75. I have been going back and forth with customer service for several days to rectify and they absolutely refuse and disagree that the music does not match the sample I reviewed when I chose that artist.Business response
08/11/2023
Hello there! Thank you for your patience with our process. Apologies that aspects of teh service have not met your expectations. We have upcharges like this in place to protect and value the time of our artists. Sometimes however, communication can get disoriented and we understand this may be one of those situations. We'll be reaching out to you via email to make this right for you.
Please contact us directly if there is anything else we can do to help. Thanks!
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Customer Complaints Summary
25 total complaints in the last 3 years.
6 complaints closed in the last 12 months.