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          Berman INFINITI Chicago has 1 locations, listed below.

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            Business ProfileBerman INFINITI Chicago

            New Car Dealers
            BBB accredited business

            Contact Information

            3456 N Kedzie Ave

            Chicago, IL 60618-5620

            Visit Website
            (312) 476-8000

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            8:00 AM - 4:00 PM

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            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/1/2012

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Berman INFINITI Service & Information Center is a new and used car dealership that offers auto repair services. Started in 1995, Berman INFINITI Service & Information Center is a part of Berman Auto Group which serves Chicagoland and Northwestern Indiana. This dealership offers new and used vehicles, auto repair, auto accessories, and offers financing options of all of their vehicles.

            Business Details

            Location of This Business
            3456 N Kedzie Ave, Chicago, IL 60618-5620
            BBB File Opened:
            6/1/2010
            Years in Business:
            29
            Business Started:
            2/1/1995
            Business Started Locally:
            2/1/1995
            Business Incorporated:
            8/19/2009
            Accredited Since:
            2/1/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • Berman INFINITI Service & Information Center
            • Berman's Infiniti of Chicago, Inc.
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            8:00 AM - 4:00 PM
            Business Management
            • Mr. Michael Berman, President
            • Ms. Nicolette Martinez, Office Manager
            • Ms. Adelita Fific, General Manager
            • Ms. Elaine Kostopoulos, Corporate Secretary
            Contact Information

            Principal

            • Mr. Michael Berman, President
            • Ms. Elaine Kostopoulos, Corporate Secretary

            Customer Contact

            • Ms. Adelita Fific, General Manager
            Additional Contact Information

            Fax Numbers

            • (312) 397-1360
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a 2017 XQ 50 from this car dealership December of 2020, which the car was a total loss, ********************* paid the *** off, I had an extended warranty on the ***, When I called the warranty to have the check issued to me for the amount of $2,483.00 the warranty department informed me that the check was issued to the car dealership and since the car was a total loss that the car dealership should've issued the refund from the warranty back to me. I have an email from *************************** informing me the amount of the check from the warranty, but also mis formed me that i could only use the warranty payment towards a new purchase or i would forfeit the warranty check and lose the money and that i could not be issued a check from the amount of the warrant. This car dealership is defrauding customers. I have asked the company for a copy of my bill of sale to reflect my down payment still haven't received that information. The warranty payment should've been issued back to me since the car was paid off,
            Read More
            Read 11 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jc M

            03/13/2024

            Worst service staff I have encountered. Twice in a month I had to take the car for service, but they claim they checked everything the first time and that its unfortunate some other things went wrong the second time. The latter I had to call for an update, "We can't find your car" two hours later, I get a notice that the car is in service. I went to pick it up and they charge me a different amount I had pre-approved three days prior. I could not drive the car as they lost my key. Finally they found it, but by that time I was already on the train. Sales: When I first took in my car I asked for a rep to go over some options for trading in the car. 45min, no one showed up to the waiting room, so I left. I get a call 2 days later with the estimated trade in value. I get a call 10 days later "I have here that you were interested in trading in your car." Sorry I could not give you my $40k business, but it is hard to trust your dealership. As one of your worker said in Spanish "we are thinly staffed here and there is no coordination for servicing the client." 
            Read 4 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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