Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was for a vehicle purchase with *** Evergreen dealership. After I declined loan agreement to purchase the vehicle due high interest rate, the dealership picked up vehicle on April 18, 2025, from my temporary place of residency (after I declined purchase of the vehicle loan by contacting *** customer service welcome service with a confirmation number that was provided and provided a copy of my paystub). Therefore, the loan to purchase the vehicle was rejected/declined (loan was not approved). The vehicle keys were returned in person on April 19, 2025, at the dealership. Sent several emails and called dealership; including their corporate office, regarding refund of $1000.00 down payment deposit; with no response. Spoke to someone from the *************** on several occasions and they refuse to get involve to assist with refund of deposit. Seeking refund for down payment deposit of $1000.00. Also filed a complaint against their in-house insurance company for vehicle insurance in the amount of $441.00 in separate complaint (First Chicago/********************). Attached is a copy of my receipts of cancellation of loan from the dealership and my receipts of down payment deposits.

  Business Response

  Date: 05/08/2025

  To whom it may concern, 

  The vehicle was not returned voluntarily. We had to retain a repossesion company to get vehicle back.  The customer declined to assist in funding her loan and stopped responding to any correspondence.  Upon retrieving the vehicle we found body damage.  I have attached the repossession bill and the bodyshop estimate totaling $2039.50.  She initially gave us $1000 and we would like to know when she will be remitting the balance of $1039.50.  Thank you for your help.  She may contact us at the dealership with any further questions or to submit payment.

   

  Regards,

  ******* **** Jr

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23304985
  
  I am rejecting this response because: This was for a vehicle purchase with *** Evergreen dealership. After I declined loan agreement to purchase the vehicle due high interest rate, the dealership picked up vehicle on April 18, 2025, from my temporary place of residency (after I declined purchase of the vehicle loan by contacting *** customer service welcome service with a confirmation number that was provided and provided a copy of my paystub). Therefore, the loan to purchase the vehicle was rejected/declined (loan was not approved). The vehicle keys were returned in person on April 19, 2025, at the dealership. Sent several emails and called dealership; including their corporate office, regarding refund of $1000.00 down payment deposit; with no response. Spoke to someone from the *************** on several occasions and they refuse to get involve to assist with refund of deposit. Seeking refund for down payment deposit of $1000.00. Also filed a complaint against their in-house insurance company for vehicle insurance in the amount of $441.00 in separate complaint (First Chicago/********************). Attached is a copy of my receipts of cancellation of loan from the dealership and my receipts of down payment deposits. 

  This vehicle was not in a repo status because I declined purchased of vehicle explained in paragraph above. *** Evergreen Dealership picked up the vehicle (I was not present when vehicle was picked up). Therefore, the car could have been damaged in the process of transporting their property. 

  The dealership failed to respond to any of my emails and phone calls (proof of emails can be provided).

  I WILL NOT BE PAYING FOR ANY UNAWARE DAMAGES TO THE VEHICLE in route from the point of pick up (temporary residency) by their repo service (third party) to their dealership. Dealership had plenty of time to notify me of any issues but failed to do so. 

  Also, I used your in-house to purchase car insurance, which I'm also seeking full refund of: $183.50 and $252.50 (First Chicago and *******************). 

  After researching their insurance broker via the IL licensure search websites, ************************** is not registered or listed, however, it does show First Chicago. 
  
  Also, my bank statement shows that when payment was made over the phone with ******************* on March 31, the first payment of $183.50 (****** withdrawn shows on bank statement) was withdrawn from an ATM machine via ******* ***************** area and $252.50 was withdrawn for First Chicago Insurance. 
  
  Currently this is showing as a illegal transaction, which I did not authorize. Feel free to explain before I proceed to report these transactions to proper authorities and file complaint against your business license and broker insurance license. 

  NO FURTHER PAYMENTS/FUNDS WILL BE RENDERED TO *** DEALERSHIP. 

  REQUESTING FULL REFUND FOR THE FOLLOWING: $1000.00 down payment deposit, $183.50 for ATM withdrawal made by *******************, and $252.50 made by ******************** 

  Feel free to respond to all the emails that was sent to you from April 12, 2025 to May 8, 2025. 
  
  Best Regards, 

  
  ****** ******

  Business Response

  Date: 05/09/2025

  The vehicle was in repossession status because you refused to respond to emails or calls while we were trying to contact you.  If you wanted to cancel the transaction, why didn't you just come in to the dealership.   The interest rate was no different than the amount you signed for when you took our vehicle.  No money will be refunded from our dealership. We will send the balance to collections.  We don't have an insurance brokerage here nor do we have a partnership with ******************* or *************. You would need to contact them directly with your claims.  The vehicle was damaged before the reposessor moved it from it's location.  Unfortunately, in this instance the situation didn't work for you.  We aren't in the business of taking cars back. We have helped tens of thousands of people from all walks of life with all types of credit situations.  It's unfortunate that you lost  your job and we hope we can do business again in the future.

  Kindest Regards,

  ******* **** Jr                                                                                                                                                                                                                                                        General Manager

  Customer Answer

  Date: 05/09/2025

  The loan and car was not my vehicle free and clear. This was made clear to you declining the loan and vehicle when I refused to confirm the loan, interest rate, and provide you with required documents that *** ******************** needed to complete the loan process. I have proof of correspondence/s. The vehicle was suppose to financed through *** but was switched to GLS, which I declined. Not accepting repossession status because *** Dealership cancelled the loan. Your sales person and finance person are the ones that failed to response to calls and emails. 

  As a consumer I have every right to change my mind and rethink any transaction. Good business practice to inform customers of such practice (transparency).  

  No money will be refunded from your dealership? No additional funds will be provided from me to your *** Dealership. Balance to collections? This amount will be disputed with all credit bureaus, decline acceptance with any collection agency (my right by law). A police report will be filed regarding unauthorized insurance transactions and provided to the IL ***********************; including this entire transaction. 

  *** ******************** stated, "We don't have an insurance brokerage here nor do we have a partnership with ******************* or First Chicago? " This insurance company was provided by your sales person ****** ****** and accepted by your finance person **** *****. Therefore, you're dealership is responsible for cost and recommendation of services to customers. You're affiliated with ***********************/*******************, therefore, are responsible due to the business transaction.  

  *** Dealership stated, "The vehicle was damaged before the repossessed t from its location," If so, provide me with a copies of photos taken before moved/at the point of pickup location, because the vehicle was moved in the middle of the night. Feel free to send me a copy of photos to the email listed on paperwork or see your finance person for contact information; include invoice of repossession service you used. 

  *** ******************** dealership stated, "Unfortunately, in this instance the situation didn't work for you" this is correct because your dealership demonstrated poor customer service and illegal practices. 

  *** ******************** dealership stated, "We have helped tens of thousands of people from all walks of life with all types of credit situations" apparently not because your interest rate extremely high for the  community in which you sale your products/cars; including horrible customer service. 

  *** ******************** dealership state, "Its unfortunate that you lost your job" what does that have to do with me making a purchase, when you just stated that you work with all types of customers with challenging credit? Don't reflect your horrible business practices towards me, try to work on perfecting your customer service practices and being more  transparent with your customer and the community you provide service to (******* area). 

  *** ******************** dealership state, "we hope we can do business again in the future" NEVER 

  At this time: Complaint: 23304985

  I am rejecting this response because:

  I am rejecting this response because: This was for a vehicle purchase with *** ******************** dealership. After I
  declined loan agreement to purchase the vehicle due high interest rate, the dealership picked up vehicle on April
  18, 2025, from my temporary place of residency (after I declined purchase of the vehicle loan by contacting ***
  customer service welcome service with a confirmation number that was provided and provided a copy of my
  paystub). Therefore, the loan to purchase the vehicle was rejected/declined (loan was not approved). The
  vehicle keys were returned in person on April 19, 2025, at the dealership. Sent several emails and called
  dealership; including their corporate office, regarding refund of $1000.00 down payment deposit; with no
  response. Spoke to someone from the *************** on several occasions and they refuse to get involve to
  assist with refund of deposit. Seeking refund for down payment deposit of $1000.00. Also filed a complaint
  against their in-house insurance company for vehicle insurance in the amount of $441.00 in separate complaint
  (First Chicago/********************). Attached is a copy of my receipts of cancellation of loan from the
  dealership and my receipts of down payment deposits.

  
  This vehicle was not in a repo status because I declined purchased of vehicle explained in paragraph above. ***
  ******************** Dealership picked up the vehicle (I was not present when vehicle was picked up). Therefore, the car
  could have been damaged in the process of transporting their property.

  
  The dealership failed to respond to any of my emails and phone calls (proof of emails can be provided).
  I WILL NOT BE PAYING FOR ANY UNAWARE DAMAGES TO THE VEHICLE in route from the point of pick up
  (temporary residency) by their repo service (third party) to their dealership. Dealership had plenty of time to
  notify me of any issues but failed to do so.

  
  Also, I used your in-house to purchase car insurance, which I'm also seeking full refund of: $183.50 and $252.50
  (First Chicago and *******************).

  
  After researching their insurance broker via the IL licensure search websites, ************************** is not
  registered or listed, however, it does show First Chicago.

  
  Also, my bank statement shows that when payment was made over the phone with ******************* on
  March 31, the first payment of $183.50 (****** withdrawn shows on bank statement) was withdrawn from an
  ATM machine via ******* ***************** area and $252.50 was withdrawn for First Chicago Insurance.
  Currently this is showing as a illegal transaction, which I did not authorize. Feel free to explain before I proceed
  to report these transactions to proper authorities and file complaint against your business license and broker
  insurance license.

  
  NO FURTHER PAYMENTS/FUNDS WILL BE RENDERED TO *** DEALERSHIP.

  
  REQUESTING FULL REFUND FOR THE FOLLOWING: $1000.00 down payment deposit, $183.50 for ATM
  withdrawal made by *******************, and $252.50 made by *******************.
  Feel free to respond to all the emails that was sent to you from April 12, 2025 to May 8, 2025.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to by a car on Friday April 11, 2025, the salesman, to 688 a month the car cost ***** with a *****-down payment. he told me smartbuy was not lease but way for people with good credit to pay with 0 interest, that the ***** it was to be paid was actual price of the car. I found my car and another with price I would pay with the truth. My credit is good. over 800. they thought I was stupid and was let them finance without downpayment, but they would take make check. I found my car online for *****, my vin at their lot. he lied about the price to get me to finance it a 688 which is ***** subtract my *****. or do the lease they trick. me into doing which got me paying over *****. this was on Friday the 11. I rent to them Saturday and told them to fix it they would not. I went to them Monday to get my contract they said they didn't give it to me because they wrote to and gave me something bogus. showing 800 not lease. these people are crooks i don't want to have nothing to do with them. I am no one's fool they tried to steal my money. All they had to do was redo this and make it right they. in fact, today I went to them and the manager tried to say he will redo it, but the note will be 542. it you at the documents I sent in what it should. I was told if some misrepresent a case lie and deceit that voids a contract. he lied twice. about the price of the car. he lied about smartbuy not being a lease. I received no original contract.

  Business Response

  Date: 04/15/2025

  Good afternoon, we tried to resolve this issue with this customer.  We offered a much higher trade in value and reduction in price. However, the customer is still wanting to be at an extremely low payment.  We have tried to reach the customer several times today to resolve this issue but he still won't respond. We want to resolve this but the customer needs to return to the dealership to finalize everything.  

  Regards,

  ******* **** Jr

  Sales Manager

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. for  now. still waiting on  my financing, in the works and finalizing.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from *** I financed the car I drove the car one day had to take it back the heat wasnt working once again I pick the car up the heat still wasnt working they sent my car to ****** because they couldnt fix it so ****** fixed the car when *** went to pick the car up they were informed that the car had other issues but they still took the car back to *** knowing they cant fix a ****** everytime I go try to pick up my car they say they need another week and when that time is up they keep adding more time they have had my car since February 10th they still have my car its April 3rd they holding my car and they not fixing it

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert regarding the vehicles recall on 2/26/25. I made an appt online for 3/03/25 to have the vehicle serviced. I called to confirm the appt and was advised no parts were available. I advised my car was cutting off in traffic and now reading power trans code. An appt was scheduled for 3/26/25. Upon my arrival to the appt, I was advised the workers had called out sick and could not have my vehicle serviced. The workers available were trained for oil change services only. If I wanted a diagnostic, I would have to pay $179. I would need to leave the car overnight. Im under warranty and the part was not available so I did not want to pay for any services. After refusing to pay, I was asked to leave the store!! My daughter called to report the incident to a manager of Evergreen Kia ************* ***** ******* alleged there were only four employees on duty and only one could service vehicles. There were thirteen vehicles ahead of mine waiting to be serviced. He denied asking me to leave the store. I was denied a loaner or assistance with securing one. Oil rings is the cause of the recall and parts are not available. Continuing to drive the vehicle may cause engine failure. No loaner vehicles are available. This will be my second time taking off work. I am losing money at this point. I would like for my car to be serviced ASAP or a replacement vehicle.

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 *** K5 from the dealership on February 1. The previous owner still had possessions in the trunk, but the trunk was stuck. I told them that was fine, I could come back Monday. They insisted I take it and bring it back to be fixed on Monday. I was told it would take "15 or 20 minutes" to fix. I sat in line for 45 minutes and didn't even get IN to the service department. My dog had a vet appointment, so I had to leave. On my way home, they called and told me I had to come back right after the vet appointment, When I refused and said I'd come back the next day, they became verbally abusive. I tried again on Tuesday. I was at the dealer for 4 or 5 hours. I couldn't take my car back, so I ****** home. Later that night all h*** broke loose. *** and **** called me numerous times. They finally agreed to refund by ***** my down payment ($500) if I would contact the bank and tell them I had the car and everything was fine. They brought the car back, but the trunk wasn't fixed and now the back seats were loose. They told me they had to order a part and would pick it up when the part was in and painted. They still haven't refunded my down payment and I've heard every excuse in the book about when they'd get it done. They're painting the part, the trunk was damaged in transit, they're painting the part again.

  Business Response

  Date: 03/04/2025

  As of today 3/4/2025, all of her issues have been resolved.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb1 I gave a temporary-refundable Deposit of$1,000 on a bank DebitCard on 1/9/***** was transacted at theCarDealers CashiersWindow,By SalesmanLaMarcusWitt. Ihave the2parts of the receipts on paper:CustomerCopy. What this was for:I was to test-drive 2 vehicles offered as a Trade-In for my current2023 HybridKIA Niro.The 2 cars were2025 KIA ******* I test drive the Niro-EXonsite on1/9. I was shown theKIA2025 Soul as well.Idid not test-drive it because it did not have a NavigationSystem.I asked if they had aSoul on site w the Navigation.They did not. I declined on the Niro2025: during the drive, theMirrors would not adjust from the ********* also was colorWhite which I didnt want.******* said they could order a KIA *****S from anotherDealer that they did not disclose, as privileged info.The $1,000 was transacted on the condition of test driving it when it came to theDealer. I was NOT TOLD by ******* that after ordering the new2025, that I was obligated to buy it. I was not told that the Deposit was nonrefundable.Obviously, if I would test-drive the vehicle and was displeased with it, I would have the option to turn it *******. Witt and I made an appointment to test drive it on 1/23/2925.I arrived as scheduled and ******* was not present.He had called in sick and no one texted-called to reschedule.I then spoke w anotherSalesman,Carlos *******. Mena searched the Computer information and started pressuring me to pay for the car right away.He pressured ***** answer was to test drive it w Mr. ***** and THEN I WOULD MAKE A DECISION. ******* said to me: No, you are obligated to buy the vehicle He went over to his Manager,Mr. ******* **** and came back,Yes you must ******. Byrd had pressured me before that time. I test drive it and declined the ******* next step was to call ******* and reached him.I told him what he said. HeDsagreed:ITwas my decisionI called the CashiersOffice to ask for the Deposit back.SUEandSHERRI HandedItOver2TheirOfficeManager-Controller,*****.

  Business Response

  Date: 02/03/2025

  The customer agreed to purchase the vehicle that was purchased for him.  He wouldn't talk to me the manager the day of.  Our last conversation was that he was going to buyu the vehicleand needed a week to clean it out. Yes a week.  This vehicle was procured for him. He played this same game the last time for two weeks.

  Customer Answer

  Date: 02/18/2025

  Complaint: 22887606
  
  I am rejecting this response because: RE: Evergreen KIA Response to my Complaint:
  1. Complaint is not resolved;
  2. Their answer is unacceptable to me;
  3. Whoever wrote their short response did not identify themselves: No Name;
  4.  Whoever wrote the response said I agreed to buy the vehicle-I agreed to TEST DRIVE the KIA *****S. I always had & have the option to reject the vehicle, which I did on 1/23/25. I made this clear to the 2nd Salesman (Mena).;
  5. **The original Salesman (****** ******) took a $1,000 Temporary Deposit via **************** on 1/9/25 [Enclosed w my Complaint: 
  2-part receipt]. and agreed to be there on 1/23 to test drive the car with me.  **He was absent on 1/23 and another Salesmen & I test drove the car and I said No, will not take the car.
  6. The Manager involved + 5 other people mentioned, collectively refused to return my Deposit of $1,000. I did not need to say anything further. They are committing FRAUD by keeping the $$. 
  7. They have not shown any paperwork signed by me that the vehicle was to be purchased; and was non-negotiable;
  8.  Did the $1,000 Debit Receipt say Non-Refundable anywhere on the receipt?  NO.;
  9.  There was mention of cleaning out my original car (a previous Trade-in occurring on 9/28/23)). The Manager then (******* ****) continually pressured me to drive away the new vehicle immediately and did not want to honor my needing 1 week to clear up my things in the original car.  Pressure by any Manager is unacceptable & ruins Customer Satisfaction and Relations;   
  **Therefore, for all the above reasons, this case is NOT RESOLVED BY ANY MEANS. Their unsupported answer is bogus and false, failing to follow through on their business obligations to treat a longtime Customer fairly & properly.   
  
  Sincerely,
  
  ****** D Wasserman   

  Business Response

  Date: 02/18/2025

  The customer disputed the charges with his own credit card company.  No need for him to contact us further.  All of his statements were false.  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22887606
  
  I am rejecting this response because: (on 2/18/25)

  1. The $1,000 was taken from a Debit Card, not a Credit Card. Therefore it is immediate Cash-Still NOT REFUNDED PERMANENTLY. 2. What is Evergreens proof that my statements are false?3.  Where on their receipt is it stated that the Deposit is Non-Refundable? (I have attached the 2-part receipt, already sent w the original Complaint.) 

   4. My Bank ******* has given me a Temporary Credit onlyNOT PERMANENT as stated above. Their investigation is not complete and they are giving Evergreen more than 30 days to prove their case.

  5. Evergreen KIA will not be able to back up anything theyre saying, as weve seen nothing but their empty statements.  
  6. If Evergreen simply continues to provide short, unspecific responsesthen I wish to continue w not resolved. I want the Complaint to go further & be enforced in whatever way possible. It cannot be resolved until Evergreen issues a Refund, evident on the Chase ************ So far-Not done.

  ADDENDUM: I sent the same Attachment as the 1st original docs-This time it is being rejected. But you already have the photos that were submitted.

  Sincerely,
  
  ****** D *********

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership in early 2022. When we got it home we realized the second set of keys did not work. After my wife and I spent multiple trips taking the car in with them not able to fix it, they realized they had given us the wrong vehicle and thus the *** on our vehicle did not match the title we were given. The dealership sent us paperwork to fill out, which I completed and the dealership told me everything was set. When we went to renew our plates this December we found out the correct forms had not being submitted so we were unable to renew our plates. We immediately resent the forms in late December and are still waiting. We are unable to drive the car which is creating major challenges in getting our three kids (one of whom is special needs and has a number of related therapy appointments we need to drive to) around. I have requested they provide a loaner or rental vehicle, which they have not done. When asked, they are not able to give us a timeline. At this point it has been over two years since we bought the car and have sent in the necessary paperwork twice and are still unable to drive the car because it has a suspended plate.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Evergreen Kia on November *******. I was told that I had everything included in the car , including a spare tire, which I was told was standard in the car. Just recently , the tire pressure was low and I went to ********* to get air and immediately went to Evergreen Kia to have the tire repaired and to my dismay I asked about me spare, for in the event that I had a flat and was told that I was given a flat tire at purchase. They initially apologized and indicated that they would supply a spare or doughnut. They told me to call back after he speaks to **** and I was advised that the tire had been ordered. After two weeks < I called to check the status after not hearing from there and I was that ****, who ordered the tire and was informed that a tire would not be given, because they can't believe that I never checked for the spare, I feel like my credibility has been questioned and I am angry about that , plus the salesman who sold me the vehicle no longer is employed there. Why would I beat out of a spare, when I purchased the car in full, not financed.

  Business Response

  Date: 01/13/2025

  The vehicle was purchased November 2022. The customer said that he asked managers and salesman to assist and showing the location of the spare tire upon purchasing the vehicle.  He then stated that nobody would help him.  I would never give anyone over $50000 and can't get an answer as to where my spare tire is located.  Spare tires on this vehicle is located underneath the vehicle.  In the *********** area, they are often stolen.  They don't have garage and have put over 20,ooo miles on the vehicle.  In three years time, thats ample time for a spare tire to be stolen from outside the vehicle.  Not saying thats what happened but a strong possibility.  In good faith, I offered the spare tire at our cost providing a significant discount but that was declined.

  Best Regards,

  ******* **** Jr

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Evergreen Kia at *************************************, on August 20th 2024 to have a recall issue with the Hydraulic Electronic Control Unit fixed. I was there for approximately 2 hours. Finally when the repair was done, I was given an Invoice statement showing the work done, and was asked to sign a copy for the dealership. As I was about to leave, the desk clerk got up and walked with me towards my car, and only then did she ask me if I had any problems with my brakes. I said No, and she explained that my car had a brake lines leak, and that they could fix it for $669.99 plus tax. I again said that my brakes were fine when I drove my car into their lot, and had no problems. I asked what did you guys do? She said that they only worked under the hood and with nothing under the car. I then tried to drive out of their lot but was horrified to learn that my brakes were Not at all like they had been when I drove my car there. I had to push the brake pedal to the floor in order for it to stop! I was So mad. I went back into the dealer shop and asked to speak to a manager. When I explained that they must've done something to the brakes because they were not working and I was terrified to drive my car home like that, he insisted that nothing had been done underneath the car, only under the hood. It seemed Really Suspicious to me that What a coincidence, all of a sudden I have a brake line leak while my car is in their shop, and one that I did not have when I entered their lot. After reading all the complaints about this dealership I am convinced that they are corrupt and being totally unfair to their customers. I would like for someone to look into this business for their unethical behavior taking place there because they should not be allowed to cheat their customers in this way, If I cannot prove that their activity is criminal, at the very least, they should be investigated for fraudulent activity.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12th 2024, my car was towed to *** in Evergreen Park because someone had broken into it and damaged my ignition system, steering wheel, and busted my window. The total cost for those damages is $826. On Saturday July 27th, I went to *** to pick my car up, but I noticed there were damages to the exterior part of my car (I have photos). *** admitted that the damages were done at the business. They've claimed to have taken my car to a body shop and the damages turned out to be $3000. They have been telling me, since July 27th, that their insurance will cover the damages and that they will repair my car. I have called multiple times about my car and is being told nothing but lies. They have no insurance claim ID or any proof that they have started a claim on my car. On the phone, the service manager ***** thought I was muted and said "Tell her to go through her own f****** insurance". They are not trying to resolve my issue and my car is still in their possession. They have also lost the keys to my car and created a chip for it to start, but the doors can't lock. They are causing undue hardship on me.

  Business Response

  Date: 10/04/2024

  Natarriay Dorseys vehicle was damaged on our lot. We do not have a body shop on our premise. We use outside body shops for any body repairs. We had to wait 3 weeks to get an appointment with the body shop. Parts were ordered and sent to the body shop to complete repairs. Customer picked up vehicle on 9/13/24 after repairs were completed. Vehicle was originally towed to our shop WITHOUT ANY KEYS. We never received any keys at any point while the vehicle was in our possession.