Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to them cause the service engine light kept coming on. Now it need a transmission and they had it since March 3, 2025. Have not did anything to my car. The extended warranty, is waiting on them to do their job.

  Business Response

  Date: 04/04/2025

  I had a conversation with Ms. ******* on 4/3/25

  I explained that the transmission in her vehicle has to be taken out of the vehicle. After removal, the transmission needs to be disassembled. Once we are at that point, her extended warranty will arrange to have an inspector come here to examine the transmission.

  I explained that this is a big job and only certain technicians do this type of work.

  There are two other vehicles that have been here longer than hers that the parts, we have been waiting on, have finally arrived. One of the vehicles, that came here in January, we just completed on 4/3/25. The other vehicle is now being worked on has been here since February. Her vehicle will be the next one after that.

  The other two vehicles have been here longer, so we need to complete those first.

  We apologize for the delay and inconvenience but we need to be fair to all customers. 

  Thank you,

  ***** ******
  Service Director

  Kingdom Chevrolet

   

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2023 I purchased a 2018 Dodge Challenger from Kingdom Chevrolet. To current day, as Im looking into buying a different vehicle, while getting my car appraised I was informed that my current challenger has been in two car accidents, and has FRAME damage. Which it had shocked me because at kingdom I was not told about any accidents on this vehicle. As a loyal customer to ***** this would be the last thing I wouldve thought they screwed me on. As a professional dealership you would want to have your customer 100% satisfied and I feel as they just pushed the car on me to make a sale. Now I am dealing with the consequences, not being told about the history of the car. If I wouldve been told about the background, I wouldve seen other choices but it is as if they were planning to just get rid of it. I feel it unfair to have to deal with the mistake that kingdom has done. On top of not being told the car fax, I was put a protection plan for paint and exterior that cost thousands and was told it has to be sold with it. I insisted I was not interested in the package and was not listened to. I had even mention reaching out the BBB and was told they didnt care and was wasting my time on it. Which is why I didnt do it earlier since I was such a loyal customer to them, I felt as if it was small inconvenience. I feel as if kingdom would have been honest and 100% truthful the outcome would have been different. Its not the first car I buy off kingdom and it is very upsetting that I got played like that and now paying the consequences. The car was worth less more than kingdom sold it to me. Especially the history of the car, it should have been the first BIG history fact they should have mentioned. At this point it isnt about the money, but if being able to be compensated for some of the cost, it can really help me to find a solution to this car I got screwed on.

  Business Response

  Date: 04/15/2025

  We executed this transaction in good faith and disclosed all information regarding the vehicle we had including a signed car fax executed with the consumer. We would be more then happy to help the consumer attempt to trade if they are interested.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car into service for a brake concern 9/13/2024 Service said master brake cylinder needed to be replaced. I approved the repair and got my car back. A month and half later I have the same issue with my car. Took my car in for service and tech said nothing is wrong with car. Picked up car from service and a week later took car into again for same issue with lights on dashboard Again tech cannot find anything wrong with car even though *** stated that its the same issue as it was before I had my master cylinder replaced. I took it upon my self to take it to a repair shop which is auto time complete service. After inspection tech stated that master cylinder isnt holding pressure and needs to be replaced.

  Business Response

  Date: 01/08/2025

  Please see attached document.

  Mr. ****** is scheduled to bring the vehicle in on 1/9/2025 for service.

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22725922
  
  I am rejecting this response because: As of today 1/16/2024. Still no response from dealership my vehicle has been in service since 1/8/2024 and no update yet if issue has been found or if its being worked on. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/20/2025

  Customer has been updated.

  We are going to replace the brake master cylinder.

  This part was replaced back in September 2024.  The repairs will be completed at no charge to the customer as the part is still under warranty from ***

  Last week the part wasn't available and was on a back-order status. Today the part number was changed and shows it is being processed.

  We advised Mr. ****** that we should have the part tomorrow or Wednesday.

   

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is true and will move forward with replacement of master cylinder 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from kingdom ***** car was listed at ****** miles 2 months 2 having care start giving me issues took to auto zone was told car has ******* miles and has a performance sensor issues i talked to finance manager name ***** about issues

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to dealership on 8/22/23 for light on the dash board saying power steering they could find anything wrong so they kept on driving my car to get light to come back on their was no signs they had my car for 2 more weeks still nothing so went to pick my car up and it was sounding like a truck and they said that they were not responsible for the damage i would like to know if there something i can do because they are ripping old women off and they didn't not call me about that issue i had to this out when pick up my car.

  Business Response

  Date: 09/26/2023

  ************** brought her **** Chevrolet Cobalt in to have us inspect her power steering.

  She stated that a power steering waning message comes on and the steering gets hard to turn.

  The technician performed diagnosis which included a computer scan, circuit testing and test drives. There were no current failures in the power steering system.

  ************** was informed that we had been unable to duplicate her concern and the tests performed did not show any current failures with the power steering. We advised that we could continue to test drive the vehicle to see if we could duplicate her power steering concern. We test drove the vehicle for a total of 17 miles and did not experience any power steering concerns. 

  ************** decided to pick the vehicle up since we had not been able to duplicate her concern.

  When ************** was picking her vehicle up she stated that it sounded louder than before. We put the vehicle on a lift to inspect where the noise was coming from. We showed ************** that the exhaust was all rusted out on the vehicle. There isn't any damage to the exhaust. The pipes are so rusted that the pipes are not sealing with each other anymore. 

  We did not cause any damage to the exhaust. The leak and noise is due to the excessive rust. We showed  ************** the rust and leak in the exhaust pipes, so she could see that it wasn't damaged and it is just rusted out,  but she states that she doesn't know what she is looking at. 

  
  We also suggested that she have an exhaust shop look at it as they would confirm that the rust and leak was not caused by us.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, September 11 my car went for a diagnosis, told them my car hesitates when it turns on, when driving, stops and turns off randomly, and engine light has never came on. The gentleman stated they would have to keep my car for hours. Later I called to ask if they have inspected the vehicle, ten codes were found but they, couldn't find a problem because the engine light wasn't on. Next day, still couldn't find an issue but will keep trying. Wednesday, the rep called to ask if I could provide more info as they saw a lot of new car parts. I told them that the new pieces were due to general maintenance and I told them everything when I dropped the vehicle off. Friday, noon, they said they got my engine light to come on, and they THINK they found the problem. 1:30p, I called to decline service as I was being deceived (upon giving them my car, I told them my engine light never came on, and it has never been an issue and my throttle body was just replaced), the gentlemen said, "Well, your car won't be ready until 5p because they need to put it all the way back together, as they had to take the car apart to find the actual problem. Upon picking up my car, the receipt showed three codes, and I asked if I could get a print of the sheet that showed all ten. I was given a sheet of seven codes that discussed my window, radio, and license plate. They stated they test-drove my vehicle, and the mileage on the receipt showed they barely drove it down the street as they used less than 10 miles for a test drive. When the gentlemen went to get my car, I stepped away, when I returned, my car was left in their driveway, keys in the ignition (car running) and no one around I could speak with. The code list I was provided didn't show any explanation of the codes they spoke to me about. My engine light was manufactured to come on and was left on (I had to go to an auto-part store to find out why my light was & I wrote them on the paper) and my car problem was never officially resolved.

  Business Response

  Date: 09/21/2023

  **************** brought her vehicle in on 9/1/23 and a work order was created (see work order attachment). The work order is created to state what the customer's concern is. As you can see on the work order ******************** concern was listed and she was advised that the diagnosis starts at $330.00

  **************** authorized and signed the work order she also initialed by the $330.00 diagnosis fee.

  The technician performed diagnosis and testing. He found leaks at the turbo intake and the throttle body duct. **************** states that she just had the throttle body replaced elsewhere. Most likely the leaks were caused by improper reassembly when the throttle body was replaced. These need to be secured properly. 

  The technician also found that the intake air pressure /temperature sensor needs replacement.

  **************** declined the needed repairs and was charged only for the initial diagnosis that she agreed on when the vehicle was dropped off (see invoice attachment).

  We are not offering a refund as the charges she paid were agreed on prior to any diagnosis being performed and are charged to cover the time the technician spent on diagnosis and tests.

  **************** declined the needed repairs.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20627256
  
  I am rejecting this response because: I brought my car in for a diagnosis, was informed it would take several hours and it took a week, Throughout the entire time I called the dealership, the rep I was speaking with stated continuously they could not figure out the problem. The final day, I was informed that they got my engine light to come on and only then it was not an official diagnostic. As I informed them and it states on the invoice that the engine light was never the issue. How they manufactured the light to come on and is currently still on, is an issue that ***** caused and did not resolve. The rep told me "they think the issue was the throttle and the sensor and fixing those might fix my car problems". I spent several days hearing they cannot figure out what was wrong with my vehicle and to hear they think, that was the problem does not provide confidence for a dealership to fix the car when they are not sure that was the problem. I paid for a service I never received, I wasn't provided with a diagnosis but an opinion. When I brought my car to the dealership the only issue was the car randomly turns off. Now the engine light is on, the car doesn't pick of speed, it doesn't shift properly as before. I have more problems with the vehicle then when I took my car to the dealership.
  
  Sincerely,
  
  ***** De

  Business Response

  Date: 09/28/2023

  We are rejecting the request.

  **************** brought the vehicle in for diagnosis. **************** was advised at the time she dropped the vehicle off that the diagnosis starts at $330.00 to which she agreed.

  The vehicle was at our facility for 4 days. At the time of drop of **************** was informed that the diagnosis would take several hours, she was also informed that we work on the vehicles, with this type of concerns, on a first come - first served basis. There were other vehicle ahead of hers to be inspected.

  Once the vehicle was initially inspected the computer tests and diagnosis did not show any faults. After additional test drives and testing the technician was able to get faults to show up. His diagnosis and tests for those faults verified some needed repairs. The suggested repairs that we made were not guesses or an opinion  they are needed repairs verified  through the diagnosis performed. 

  As mentioned previously the leaks from the turbo intake and the throttle body duct are most likely due to the person who installed the new throttle body. The items were not properly installed/secured. The intake air pressure/temperature sensor is not reading thus requiring replacement.

  **************** was advised that we had not duplicated the vehicle dying out so it is possible that there are also other issues with the vehicle. The only repairs that were recommended were one that the technician had verified.

   

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20627256
  
  I am rejecting this response because: My vehicle was brought to this dealership because it shuts off. Although it was shutting off, no CHECK ENGINE LIGHT ever appeared. The car had a diagnostic smoke test performed for leaks before arriving at this facility (with no leaks found). The assembly that contained the sensor in question was an OE GM part (********), which came as a whole assembly purchased from another dealer (vacuum sealed in a GM parts box). This facility stated that the vehicle IAT sensor was not reading; this would have triggered a CHECK ENGINE light upon startup of the vehicle since it is one of the primary sensors the vehicles ECM (engine control module) uses to calculate air intake to adjust fuel injector pulse width (on/off time), so if this sensor were genuinely faulty, the light would have been on at initial drop off of my vehicle. Also, if the vehicle had had an actual air leak after the sensor or throttle body, as stated, the vehicle ECM would have turned on the CHECK ENGINE LIGHT set a p0171 or p0174 code since the leaks would have been after the sensors. In retrospect, if any of the stated issues had been occurring, the CHECK ENGINE LIGHT would have been on prior to the drop off of my vehicle. The fact of the matter is if these leaks were occurring, it would not have taken four days to discover if they had conducted what is called a diagnostic drive cycle. This facility is taken advantage of, hoping I will be ignorant of how these sensors work and charging for unnecessary repairs and diagnostic time.
  
  Sincerely,
  
  ***** De

  Business Response

  Date: 10/11/2023

  The statements that have been made do not make sense.

  You stated that the new parts are due to general maintenance. The throttle body, which you state was just replaced,  is not a maintenance item. A throttle body would only be replaced if defective. Also a throttle body would not be suspect unless there are DTC's relating to it.

  You stated that the car had a smoke test prior to coming to our facility. A smoke test would not be performed for diagnosis unless there are DTC's relating to that circuit. 

  If the previous smoke test was performed prior to the throttle body replacement there wouldn't be a leak found as the leaks we found were due to improper reassembly.

  We are rejecting the request for a refund

  As a goodwill gesture we will provide one hour of diagnosis at no charge

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20627256
  
  

  I am rejecting their claim because: The previous statements have an abundance of validity since you are trying to dismiss the claim.

  
  Maintenance is not only expected but required for a vehicle that is ten-plus years old, with high mileage. As your comp stated, the throttle body was leaking, defective, or installed incorrectly. It would have had a code when I brought it in (according to you all), but there was no light on so how was there a code produced while telling me it needs to be replaced. This is a direct contradiction to the information you provided to me. I understand that when there is an issue with my vehicle, I must get it serviced. Apparently, at the time, it caused a need for the throttle body to be replaced, and if it had been defective when it was replaced, I would have had issues sooner than extensively later when I brought it in for your service.
  
  It is not a goodwill gesture to offer an additional hour of diagnosis when your team could not figure out the problem in the five days the vehicle was at the facility. It was returned worse than when it was taken to the facility. Not only was the engine light on when it was never a factor or issue. The car no longer shifts appropriately or picks up speed before taking it to ****** Also, I had to replace my starter soon after, as there was no mention of that needing to be replaced. If a full inspection was done correctly (a complete diagnosis with a test drive), why wasn't I informed over the phone, in person, on the info sheet I was given, or even an option for the starter to be replaced? 

  
  Sincerely,
  
  ***** De

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went in for service for 2018 ***** impala at kindom *****. My car radio screen went black. Everything was working fine. My car still had sound drive ability was good. I just came in for a diagnosis of the screen. They told me that my amplifier was the issue and my battery, and my car wouldn't start.Keep in mind I drove my car there my car started fine drove fine. I asked them if I change the battery and amplifier will the screen come back on they said that's usually the problem. After they did the repairs the screen still did not come on. I talked to the Manger about my issue and customer service rep they told me to bring it back and we won't charge you for your 1st hour of service after I paid them **** dollars and if there is something else wrong we will change . I left the same way I came. Screen still not fixed and them trying to charge me more money. If they had told me even if we replace the parts your screen won't come on I would have left .They replaced parts that wasn't need.

  Business Response

  Date: 04/05/2023

  See attached response 

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19896306
  
  I am rejecting this response because: I asked them would these repairs fix the screen it did not my amplifier was working they didn't diagnose what I needed I had sound just no screen display  I asked them would this fix the problem I was having with the screen they said it should.  They obvious knew that fixing the amplifier wouldn't fix the screen and didn't tell me that.  When I get my car diagnosed by any other dealer they fix my issue that I asked then they tell me if I need other repairs. The screen has nothing to do with the amplifier I was told  but they told me it did I only went with it because they are the ***** dealer and my car is a *****.  The repairs they made should have fixed it I didn't get the certified service that they  guarantee.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/10/2023

  We can understand **************** concern.

  We don't believe that ************ understands the diagnosis and repair process. 

  The vehicle's modules verified a fault in the system through the diagnostic trouble codes. Tests were performed and the amplifier failed the test. ************ was advised several times that there could well be additional repairs needed beyond the amplifier replacement.

  After the amplifier replacement the code for the amplifier did not return which verifies that concern has been corrected. Yes there is still an issue with the system that will require additional diagnosis and repairs.

  We agree that this is unfortunate but ************ was aware that this could be the outcome prior to the amplifier replacement. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19896306
  
  I am rejecting this response because: They didn't diagnose my car properly there is no way. they didn't fix  the issues that I came for they vandalized the battery i came with. This is a car dealership where my car is sold and serviced  when my car was first diagnosed. they should have told me everything that was wrong with they told those repairs would fix it and it didn't. My next step of action I will have to get a lawyer they are wrong and scammers I came in with one issue that wasn't even resolved by my cars dealer. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from kingdom ***** in August. On 12/14/2022 while driving to work my bumper fell off my car I didnt know the bumper fell off I had to make a stop the bumper was dragged on the ground. The salesman took the piece to the manager I was told I must have been in an accident. I said no, no one has hit my car no I didnt hit anything. That was so disrespectful to me as a customer because if Im in accident I would have called my insurance not them. I took my car to a automotive body shop. The guy check the car he told me whoever had the car before was in a accident and the bumper was not put on correctly. Kingdom say the car was inspected this car could not have been inspected.Kingdom told me I have to file a claim through my insurance. Thats not my responsibility I purchased the car from them. It is their responsibility to fix my car.

  Business Response

  Date: 12/26/2022

  the vehicle was inspected and in excellent condition at the time of sale.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18574964
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/02/2023

  agree to disagree then

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18574964
  
  I am rejecting this response because: the dealer tried to say someone hit my car or I hit someone because I parks on the street thats not something to say to a customer first of all its very disrespectful I have insurance if thats the case but its wasnt I was driving going to work at 4:30 in the morning I need make a stop. I heard some noise, looked out the side mirror my bumper was dragging on the ground.

  I called my son and a friend they came out there was some white stuff which looked like the bumper was held together by some kind of glue or something. That manager ***** never took his time out to talk to me properly he said maam you need to file a claim through thought insurance. Companies dont need people like him that calling me a liar he should have took the time out to help me not brush me off that car was over ****** dollars. So if they are claiming it was inspected they need to do better with inspections. I took my car to ***** auto he looked at the bumper said whoever put a new bumper on the car did not put the bumper on correctly. ****** replace and paint that bumper. That should not be on me. Yes there was damages after hitting the ground and have bagging the car up to get out of the way of others so yes. But I was not hit nor did I hit someone else I am not a liar.

   

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/09/2023

   we reject this response and stand behind our inspection prior to sale. 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18574964
  
  I am rejecting this response because: I am the customer it doesnt matter what you reject Im telling you your inspection is incorrect you people didnt sale a car with the correct tires they were 2 different sizes of tires so I dont care what you are saying your inspection was poor. Be better people your customers should be primary I dont need to lie to you or anyone else about a car. If the bumper was placed on the car incorrect then thats what it is. Take some responsibility for something stop being liars.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 ***** traverse from kingdom ***** and I have had nothing but problems with my car. They do not want to fix the car so I have had to work with a different dealership. Also if they do want to look at my car I have to leave it there for weeks without a loaner. I have had to get a pedal sensor, bushings, alignment, serpentine belt, transmission leak, fluid leak and replace timing belt, front stabilizer, window motor. Kingdom Chevrolet washed their hands with my car. I got my car appraised and was told I was given false carFax. The miles were made to seem lower and the car had been in 2 accidents prior to my purchase and none was disclosed to me. They gave me the run around about fixing my car. This is my only means of transportation for me and my children I am also not rich I had to have family help me pay for fixing my car. The check engine light is still on after all of this and I need compensation for the work done and a new reliable vehicle because this car is dangerous to drive with my 6 children

  Business Response

  Date: 12/08/2022

  on 3/26/21, Kingdom Chevrolet inspected the vehicle to get it ready for sale. On 4/8/21, the customer purchased the vehicle. On 4/19/21, the customer brought the vehicle back for us to repair a headlight and the ses light was on which we did and no cost to the customer, The vehicle had ***** at inspection. The vehicle now has over ****** miles and the customer has not been back since then and is now asking for assistance after putting on over ****** miles on the vehicle. We think this is an unreasonable request.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18536398
  
  I am rejecting this response because:I called them when the car was giving me issues and they said I had to pay for diagnostics and that I had to leave my car there for over a week without a loaner. I called and spoke with the sales manager the same year I purchased my car and I told them I already got the diagnostics done and they said they would not cover it and warranty will not cover it and if the call was recorded it should be looked up and evaluated. The washed their hands with me. They did not disclose the car was in 2 accidents I was told no accidents. The car has over ****** miles added because they were not honest about the miles from the beginning an appraiser told me that the odometer was tampered with to show less miles. This business is not taking responsibility and they are not being honest I called several times and my request for compensation and an new reliable vehicle is an appropriate request due to the costs and inconvenience this has caused my family I got my car appraised at ******* Chevrolet. This company needs to take responsibility because they know exactly what they did and this is not fair to me at all
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original date the vehicle was dropped off with Kingdom Chevrolet was on 10/06/2022. On 10/20/2022. I went in to pick up the car after I was told it was ready, the bill was $2598.28. I spoke with the mechanic that worked on the car before I left the building, based on his statements alone, I Immediately knew that something was wrong. He suggested I take the car for the weekend to try it out, I did, only to return the car on 10/24/2022 and they kept it until 11/15/2022 trying to troubleshoot their mistake. The car was running in excellent shape prior to Kingdom working on it which is why I was apprehensive in at first about bringing the car in for service. The main reason I took it in for service was the last 8 months prior to Kingdom ***** working on it, id occasionally get a check engine light that would come on for roughly 15 seconds and go out. This would occur every few months. I have an O.B.D reader that reads engine codes and was able to pull codes ************** Under each code there's several systems that fall under each code and I systematically addressed and repaired each one except the last and most expansive which was the timing chains and all the components related to that system. Kingdom ***** assured me that if I had this major fix done, it would correct whatever was generating the two codes. As it turns out that was not the case. Whatever they did, they ruined a perfectly good engine with under 75K miles that was still running as smooth as silk when I left the car with them for service. As of now, not only is the check engine light now permanently stuck in the on position still generating that same P0016 code. Now the engine is experiencing a total lack of power when you accelerate. This is a sports car that now rides & feels like I'm driving a truck. G.M told them to fix a list of things to help fix the problem, yet the final fix that G.M suggested they do they're trying to make me pay thousands of dollars for a disastrous mistake that they made.

  Business Response

  Date: 11/29/2022

  ****************** brought his 2014 Camaro into our shop on 10/06/2022.
  ****************** checked the vehicle in with Manny, one of our service consultants.
  
  ****************** advised ***** that the vehicles check engine warning light was on and he had been advised by several other shops that the engine timing chains needed replacement. ****************** requested a quote to replace the engines timing chains. After receiving the quote ***************** decided to leave the vehicle and have the repairs performed as he mentioned that our quote was less than others that he had received.

  The vehicle was assigned to a technician to replace the timing chains. The technician scanned the vehicles engine module prior to the repairs and retrieved 6 different diagnostic trouble codes stored in the module. Two of the codes, P0016 & P0017, are related to the engines timing system. The engine timing chains were replaced and ***************** picked the vehicle up on 10/20/2022.

  ****************** brought the vehicle back in on 10/24/2022 stating the engine light was back on.
  The technician found only 1 diagnostic trouble code P0016. Code P0017 has not returned since the timing chains were replaced.
  The technician rechecked his previous repairs to make sure the timing chains were aligned properly. The chains were properly aligned so he contacted GM technical assistance for repair assistance and advice. He was advised to replace the bank one actuator, he did and the P0016 returned. He was advised to replace the timing chain tensioners which he did and the P0016 returned.  GM advised that the next step would be to remove the engine cylinder head, to inspect for blocked or restricted oil passages, to clean or replace as they have seen some issues with this same concern.

  We did not damage or create the issue causing the P0016. The issue was already there, when the vehicle was first brought to us, as this code was present prior to the timing chain repairs.There are also signs of build up inside the engine, usually caused by lack of proper maintenance, that could contribute to this issue.
  
  As an offer of good faith we are willing to work with ****************** on discounting the repairs.
  We are not willing to perform the repairs at no cost as we did not cause the issue.
  
  Thank you,
  ***********************
  Service Director
  Kingdom Chevrolet
  ************
  ***************************************
  

  Business Response

  Date: 12/13/2022

  Attached is a copy of our original response.

  ****************** was not told that we could not find an issue with his vehicle's air conditioning. He was advised that the technician inspected to make sure it wasn't related to the timing chain replacement. This issue will require diagnosis.

  ****************** was not to to just deal with the issue. He was advised of the next steps in repairing the vehicle.

  We did not cause damage or ruin the engine in his vehicle. 

  As stated in our initial response we will apply a good faith discount to *******************

   

  Customer Answer

  Date: 12/18/2022

   
  Complaint: 18447829
  
  I am rejecting this response because: Kingdom Chevrolet has continued to lie and manipulate the facts and is continuing to deny any culpability whatsoever for ruining the performance of   the engine in my 2014 Chevrolet Camaro. The P0016 & P0017 engine codes were only periodically coming on once every 6 to 8 weeks, now, the check engine light is not only stuck in the on position but the P0016 code is still the cause after I was assured that if I were to have the entire timing chain kit changed, that both codes P0016 & P0017 would be gone.  During that time and prior to bringing my vehicle to Kingdom Chevrolet, the vehicle was performing at peak performance, meaning no loss of   power and both the air conditioning/ climate controls were also working at maximum performance. ***** assured me that if I allowed them to work on my vehicle, (not to mention having to spend close to $2600.00) that both engine codes would be gone and the engine would be running better than ever. I've owned sports cars of different makes and models since I was old enough to drive, this happens to be my fourth Chevrolet Camaro so for ***** the service manager to insinuate that this was somehow my fault due to lack of proper maintenance was not only insulting but utterly ridiculous. As I stated before the engines loss of power and air conditioning/ climate control failure was a direct result of incompetence inflicted by the mechanic that worked on my vehicle. This is the same mechanic that claimed to have done a complete brake inspection the first time I picked up my vehicle only to find out the very next day after hearing scraping noises coming from the rear of the vehicle, I realized that in fact that a thorough brake inspection (front & rear) had indeed not been done, which has now caused me to have the rear brakes repaired by a different mechanic the very next day after picking up the vehicle from Kingdom Chevrolet. That display of incompetence alone put me and my child in a dangerous situation and I kept the worn brake pads to prove it. Once again, after speaking with four different mechanics who all said the same thing, that a complete timing chain repair could be done in a day or two not roughly the five weeks that it took Kingdom Chevrolet and they still failed get it right. There's a list of things that ************** technicians and engineers instructed the mechanic at Kingdom Chevrolet to do to fix the problem they created, (I uploaded the list)  the one thing on the list that they didn't and would not do, was the last and most expensive troubleshoot on the list that could've possibly fixed the issue but instead they chose to try and pass that cost off onto me roughly $4500.00 I was quoted by ***** the service manager on top of the almost $2600.00 that I had already paid, by trying to make it seem like it was lack of proper maintenance on my part which once again is not only insane but completely ludicrous. ***** the service manager also stated to me that they checked the air conditioning to see if the timing chain repairs could had been the cause of the air conditioning and climate controls not working properly and stated that they found nothing, yet the air conditioning and the actual climate control that allows you to switch from cold to hot is still not working. In ****** last reply to the better business bureau, he stated that diagnostics needed to be done to determine the cause as to why the air conditioning system was not working yet in his previous statement he stated that they had checked it and found that the timing chain repairs were not the cause of the air conditioning system not working, please explain to me how were they able to determine that the timing chain repairs were not the cause if they never did a thorough diagnostic in the first place? Kingdom Chevrolet continued to state that as a courtesy, they did all of this troubleshooting keeping my vehicle for roughly five weeks, (meaning man labor hours including additional parts & labor) trying to correct problem that caused the extreme power loss upon acceleration that they caused during repairs, not to mention trying offer me a discount on repairs, why do all of that, especially after ***** the service manager insinuated that it was my fault that the vehicle was in the condition that it was in due to lack of proper maintenance on my part? If they really felt that this was my fault, then why do all of this troubleshooting including parts and labor at no cost, if you felt that I was negligent in maintaining my vehicle? The reason should obvious, they knew that somewhere down the line serious mistakes were made that resulted in my vehicle's engine and air conditioning system being ruined and tried to correct it by allegedly doing extensive troubleshooting repairs including parts and labor to correct the problem. ***** the service manager actually had the audacity to try and show me what looked like a stock photo, with absolutely no reference at all that it even belonged to my vehicle, that was supposed to show internal parts of the engine that were dirty with sludge and not well maintained doing his absolute very best to convince me that it was indeed a photo of my engine and that what was shown in the photo was supposed to be the cause of my engine's total loss of power and the reason why my check engine is now permanently stuck in the on position. It seems to me, that if you were able to take this photo, why didn't you address the issue while you were able to see the alleged problem? I continue to reiterate, that when I entrusted my vehicle to Kingdom Chevrolet the vehicle was *************, which was why I was so apprehensive about leaving the vehicle with them in the first place. My decision to have these repairs done was based on advice from several other reputable mechanics, that I should go ahead and have the timing chain repairs done before any serious issues were occur, preventative maintenance. As a result, Kingdom Chevrolet's incompetence resulted in my vehicle being in far worse condition than it was before I entrusted them to repair it. My decision stands to hold Kingdom Chevrolet ***************** and the outcome that I desire is to either have my engine replaced, completely overhauled until all issues are resolved, or to be compensated in the amount that will allow me to have my vehicle properly serviced by a reputable automotive technician.       
  
  Sincerely,
  
  *************************** 12/18/2022