ComplaintsforMcGrath City Hyundai

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been dealing with them since November 2023. Had a replacement engine & was carless for 3 months. When they finally returned my car it had chipped paint on the hood. After telling the service manager his words were My mother in law has the same problem. (Your service **** caused this) The fact that they take pics every time a car is dropped off & to return my car damaged & not say a word til I noticed it after taking off because the way they parked my car I didnt see the front only the side. Unacceptable!! Ive had my car for 3 years out in rain, shine & snow and never has been damaged. Ive dealt with **, ****** & ****** & they all are useless! The person working on my case QUIT & NEVER submitted paper work! In which none of them ever return my calls. I have called almost everyday and its frustrating that they dont want to take responsibility unless youre spending $$ here. Ive contacted corporate & would hope they could resolve this but they couldnt. Update: They want me to pay 10% for damage that was caused under their care. I shouldnt have to pay for anything. 

  

  Business response

  09/09/2024

  Thank you for your patience as we worked through the issues you encountered. We understand the frustration and inconvenience you experienced, and we sincerely apologize for the damage caused to your vehicle and the lack of proper communication from our team.
  Im pleased to inform you that we have resolved the matter to your satisfaction. We have taken responsibility for the damage and have covered the costs associated with the repair. We appreciate your understanding and cooperation throughout this process.
  Should you have any further concerns or require additional assistance in the future, please do not hesitate to reach out. We value your feedback and are committed to improving our service.
  Thank you for giving us the opportunity to address this issue. We consider the matter closed.
  

  Best regards,

  *************************

  Customer response

  09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2023 Hyundai ******** in December took it in. They kept my car for three days to check the service issue. It is applying the emergency brake when pulling out of a parking space. They said they cannot find the problem they talk me into trading it in and I bought a 2024 Hyundai Tucson with the same problem, they say there is nothing they can do to fix it. That is just a safety feature on the car.

  

  Business response

  09/05/2024

  Hello,
  I recently had an in-depth conversation with ****************** regarding concerns about his previous vehicle's sudden stopping issue, which he had raised with our service department multiple times. Despite keeping the vehicle in service for three days, we were unable to replicate the issue. ****************** initially planned to trade his vehicle for a ****** Highlander at another dealership, but after discussing the option of a 2024 Tucson, he chose to proceed with that purchase.
  The next day, ****************** reported experiencing a similar stopping issue with the new Tucson. Our team explained that this was a safety feature designed to help prevent accidents by automatically stopping the vehicle when following too closely. Despite this clarification, ****************** expressed frustration and requested his previous vehicle back.
  I believe we have addressed the matter appropriately.
  Thank you,
  *************************
  General Manager

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We offered our car for sale on cars.com. McGrath City Hyundai located at ********************************** offered to purchase the vehicle on April 22 for a price of $19,550. We scheduled an appointment on April 25 when we visited their facility in *******. Once we finalized the price, Left the vehicle and keys with their representative ************************* who said that we should receive a check by end of the following week. Other than a single email from ************************* to thank us for the sale, there has been no written (or verbal) communication initiated from the company. We have since called numerous times and spoken with numerous representatives, the most helpful of all was *******************. He explained that the loan payoff check was sent by McGrath to the wrong address in error and that the replacement check was sent the week of May 13. As of this writing, June 6, ********************* shows receipt of the loan payoff check. The whole experience has been less than stellar for us. It has been over one month since the sale took place. We would like the check to be overnighted to our address the tracking information emailed to the address below.Sincerely ********************* ************************************ ************ ****************

  

  Business response

  07/06/2024

  ****************, we apologize for the error and for the inconvenience this has caused you.  I made contact with our ************ and they are resolving this immediately.  I will reach out to you on Monday afternoon with an update.  If you need anything moving forward, feel free to give me a call. 

  ***************** / Client Relations Manager / McGrath City Hyundai / **********************

  Customer response

  07/09/2024

   
  Complaint: 21814944
  
  I am rejecting this response because:

   

  Company did not contact me yesterday, Monday July 8.
  
  Sincerely,
  
  *********************

  

  Business response

  07/30/2024

  Spoke with **************** and currently working on a resolution.  Customer is disputing return check amount.  Will reach out this week.

  Customer response

  08/04/2024

   
  Complaint: 21814944
  
  I am rejecting this response because:

  No one from McGrath reached out to us last week ending August 2. 

  Sincerely,
  
  *********************

  

  Business response

  08/27/2024

  Hello,

  After reviewing the transaction, heres the summary:
  
  $19,350.00 (Cars.com offer)
  $11,116.00 (Equity check sent and cashed)
  $6,924.29 (Payoff sent and cashed by Consumer Credit Union)
  $18,040.29 (Total paid out)
  It appears you should have received $19,350.00, but only $18,040.29 was paid, leaving a shortfall of $1,309.71.
  
  I sincerely apologize for this oversight. I will request a check for $1,309.71 to cover the difference. It will be mailed to you within 710 business days. Thank you for your understanding, and this matter will be resolved once the check is sent.
  
  Best regards,

  *************************

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will consider the matter closed once we receive the shortfall payment from the business.

  Sincerely,
  
  *********************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle in January that was supposed to have been certified and was even told we had to pay the extra fees because it was certified. It only came with 1 key fob remote but was told they would get me another. Shortly after purchasing, the lights and turn signals went out so I took it to a local Hyundai dealership for repair since McGrath is about 3 hours away. They informed me several filters needed changed and were dirty along with needing other work done that they said should have already been done. I've called this dealership at least 15 times and have asked to speak with different people including the ** and the service manager and have not gotten any return calls. I spoke to the salesperson and he told me they would take care of it but I still have no resolution and now its April 30. I can provide call logs and texts requesting assistance. This is the worst car buying experience I've ever had and I would never go back or recommend this place since they are not willing to address issues.

  

  Business response

  05/26/2024

  Hello, 

  This is ******************* General Manager @ McGrath City Hyundai. 
  

  I am sorry for delayed response and bad communication in our part. 
  I have not been informed of the issue or the calls. 
  

  I will have matter resolved for you as soon as we can communicate with you. 
  I can call my self but feel free to skip every other department and come straight to me and my personal cell phone. 
  ************

  please text if possible first since I do not have yours and might come up as spam. 
  

  If email is preferred please use

  ************************************** 

   

  -Angelo 

   

• Initial Complaint

  04/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have attempted to get reimbursed for the taxes paid on a vehicle that was purchased and lemon lawed successfuly with BBB Auto line on or about January 15, 2024 ST556 form indicates that the dealership paid Illinois sales tax on my behalf on 10/15/22. Unfortunely, Genesis does not reimburse taxes on the purchase due to each state tax code. I have met with the finance manager on serveral occasions after the buyout on attempt to get reimbursed for the taxes I have paid for the repurchased vehicle. I have talked to finance manager ******************* each and everytime. He has continued to assure that it will be taken care of on all previous visits. On March 28, he informed me that he was having a manager meeting on that date and will address it with the management . On March 29 I returned and visited Mr ******** and he informed that he filed the papers and was waiting for the *** to sign to release the check. He would contact ot let me know if I wanted to pick up ro have deliverd. I indicated I will pick it up. As of this date April 10th I have not received a call or a check on this reimbursement that I am intitle too. Since they as a dealership are able to file a ST-556-X amended sales tax transaction return, which can only be filed by them since they paid the taxes on my behalf under McGrath City Hyundai tax return *********, account id # *********, dealership License no. ******

  

  Business response

  05/06/2024

  ******************, my name is *****************; I'm the Customer Relations Manager here at ********************** and I will assist you with this matter.  I've checked with our finance department regarding your claim, and it seems everything has been completed on our end.  Unfortunately, we don't have control over the funds that you are entitled to... all we've done is initiate the process.  Hopefully, you've received what's owed to you by the time you're reading this.  I've also checked with Finance to see if there's anything we can do to expedite the process for you.  Feel free to reach out to me.. 

  Thank you so much!

  *****************

  Customer Relations Manager

  ********************** 

  ************

  

  Business response

  05/06/2024

  ******************, my name is *****************; I'm the Customer Relations Manager here at ********************** and I will assist you with this matter.  I've checked with our finance department regarding your claim, and it seems everything has been completed on our end.  Unfortunately, we don't have control over the funds that you are entitled to... all we've done is initiate the process.  Hopefully, you've received what's owed to you by the time you're reading this.  I've also checked with Finance to see if there's anything we can do to expedite the process for you.  Feel free to reach out to me.. 

  Thank you so much!

  *****************

  Customer Relations Manager

  ********************** 

  ************

  Customer response

  05/13/2024

   
  Complaint: 21559217
  
  I am rejecting this response because:

  According to the ILL **** of ******* the dealership is to fill out the ST-556-X form In which my the taxes I paid for on the vehicle were filed under their account, taxable location, dealer license on thier ****** form summited when vehicle was purchased. Under the ST-556-x, which the dealership fills and summit to amend thier tax return for a credit due to the refund of taxes paid due to a"" Manufacturer Buyback which is how it would be filled out the Part 2 sectiion of the form on line 8.  Following that, Part 3 of the form ST-556-X, states, " Answer the following question if you have overpaid 

  1. Did you collect the overpaid tax from the buyer  _yes  _ no  ( in this case the answer is yes)

  2. If you answered "yes" did you unconditionally refund the overpaid  tax  _ yes  _ no 

  The answer to question 2 should be yes, if they have refunded me the tax that was filed under the ST-556 form that I paid for when purchasing the vehicle. as of this moment the answer is  still no refund. Although *********************, customer relations manager, indicated on his response to you (BBB) Hopefully, you've received what's owed to you by the time you're reading this. I've also checked with Finance to see if there is anything we can do to expedite the process for you.

  After, visiting the dealership and talking to the Finance floor manager *****, whom I have been talking to with for the past four months regarding this matter,  still has no answer as to when it this matter will be address with the *** office. He indicated he was going to send and an urgent message to them finance group.  As I explained, to him, you can go to ************** or any retailer and when an item is returned and refunded, you get what the price of the merchandise was and what TAX you paid back as part of the refund.  This is all I am asking for to get the tax paid on the vehicle. Neither ***** or **** have any answers to when this will occur. This should remain opened until the refund is made.  I have begun to filed a complaint with the Secretary of state and also with the ILL ********** of *******.

  
  
  Sincerely,
  
  *************************

  

  Business response

  05/28/2024

  Hello, 

  My name is ******************* and i am the General Manager at McGrath City Hyundai. 

  Hopefully i can help out and resolve your issue.  

  I have had another similar experience with another manufacturer and a customer. I would like to personally guarantee you that McGrath City Hyundai and Mr ******** have absolutely no desire or intend on holding anything in regard to your taxes due back from any buy back or lemon law. 

  In situations like yours we are aware that a situation like this can be very difficult and time consuming. We are an agent for such things and try to accommodate requests on your behalf. We are not Code experts or do a lot more than work on customers request and process it to the department that handles the issue. 

   

  Please feel free to contact me personally with any other questions. 

   

  **************************************

  -Angelo 

  Customer response

  05/29/2024

   
  Complaint: 21559217
  
  I am rejecting this response because: once again according to the IL **** of ******* I am entitled  to a complete refund of all taxes paid to the state,  as well to *********** and the City of *******. I have attached  the response to ********************** GM of the McGrath City Hyundai and Genesis of Oak Park.
  
  Sincerely,
  
  *************************

  Customer response

  05/29/2024

   
  Complaint: ********
  
  I am rejecting this response because:

   

  The following are attachments in response to my complaint ******** that were not able to be sent fully under the response to the business. 

  Thank you for forwarding the following attachment as part of my response to the ** of McGrath City Hyundai

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***********************, I purchased a new Hyundai Santa Fe SEL AWD 2023 from McGrath City Hyundai on 10/25/2023. Unfortunately, shortly after purchasing the vehicle, it began experiencing electrical issues, necessitating multiple repairs at the service center, totaling more than 90 days of downtime. Accordingly, on 01/11/2024, I received an email from Hyundai Motor America indicating that my vehicle is qualified for Manufacturer Repurchase under ******** Lemon Law. On 01/25/2024, I received from Hyundai Motor America the manufacturer repurchase offer letter and the release agreement, which I signed and sent back to Hyundai Motor America. On 03/02/24, I surrendered the vehicle to Hyundai Motor America at McGrath City Hyundai service center. On 03/18/24, Hyundai Finance confirmed that the retail installment contract was paid in full by Hyundai Motor America. Now, I am in the process of seeking a refund for the paid Sales Taxes, Hyundai Motor America provided me with an ST-556-X Form to submit to McGrath City Hyundai to file online and refund the Sales Tax. Upon consulting with the ******** ********** of ******** I was informed that the dealership is responsible for refunding the Sales Tax since it was initially paid by them. Accordingly, I have reached out to *******************, the Finance Manager at McGrath City, for assistance with this matter. Initially, he assured me that the refund process would be handled by McGrath City. Unfortunately, last week he informed me that McGrath City Finance team is unsure of how to proceed. Despite my attempts to communicate via email, phone calls, and texts, I have not received any further feedback from him, and I dont know what I should do. I kindly request your intervention and support in resolving this issue promptly so that I receive the Sales Tax refund owed to me. Thank you for your attention to this matter.

  

  Business response

  03/29/2024

  Hello, 

  I have responded to Mr ********* my self on both email and social media that he just reached me on. On email all his attempts to reach me were going to spam folder most likely due to customer forwarding attachments and other emails from different irs providers with his attempt to get help from them and us. 

   

  Taxes are not ours to keep or not provide payment. We act as a provider of service for our customers. I assured our customer that once taxes have been refunded to us we will be glad to provide refund to him.

  This matter is in regards to a buy back/lemon law i consider the matter resolved. 

  -***********;

  Customer response

  04/04/2024

   
  Complaint: 21494261
  
  I am rejecting this response because: It is true that **************** responded to my emails Friday March 29th, and promised to resolve my issue and refund my sales taxes, however since then I didn't hear back from ****************, despite my attempts to reach out to him by sending emails and calling his office.

  I didn't receive a reply to my email, he didn't call me back when I called his office and let him messages with his office manager and voice mail.

  Currently the situation is that I didn't receive my sales tax refund and I don't have any feedback from McGrath City Hyundai about what is being done regarding my case.

  I also contacted Hyundai Motor America again regarding this issue and they confirmed that the Sales Tax MUST be refunded through the dealership as shown in the attachment.

  I just want to resolve this issue and refund my sales tax.

  Sincerely,
  
  ***********************

  

  Business response

  04/05/2024

  Mr ********, 

  As attached  in the files i have been communicating with you and have a 3pm meeting with you today to discuss over the phone. 

   

  I really do understand that a buyback situation is not easy and is very time consuming for you. However you wanting us to cut you a check the moment you request it is not something we can do as i explained. 

  We have a process we have to follow. You are our customer and we have tried to help in this situation. How ever as i explained i will not cut a check until all information is verified ands funds secured on our end also. 

   

  Thank you 

   

  Customer response

  04/14/2024

   
  Complaint: 21494261
  
  I am rejecting this response because:

   

  ***************,
  
  As I explained in our call Friday, April 5th, and in my emails (refer to the attached file no. 1), I am not requesting you cut me a check, all I need from you is to file the ST-556-X Form on ************************************ ******** ********** of ******* (refer to the attached IDOR files no. 2, 3, & 4) instructions to receive credit for sales tax paid under the Retailers Occupation Tax Act.
  
  To date, I dont know what steps McGrath City Hyundai took to receive credit for sales tax, I didnt receive any confirmation that the ST-556-X form has been filed, and all that I am getting from McGrath is promises that they will provide the updates, however I get nothing.
  
  Again, all I need from McGrath City Hyundai is extremely simple and straight forward, which is to file the ST-556-X Form on *************************** to receive the sales tax refund and resolve this issue. It is a less than one hour job.
  
  You can call me at any time to discuss this subject with whoever handling my case at McGrath City Hyundai to eliminate any confusion whatsoever.
  
  Please I need to know what your plan and procedures are to receive the refund.
  
  Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************ Hyundai completed a maintenance service of a tranmission flush on my vehicle and this service damaged my vehicle and the performance of my vehicle. My vehicle was experiencing shifting issues and stalling as if I was driving in the wrong gear and transmission fluid was leaking from under my vehicle. After my vehicle completed a diagnostic check of the issue it was found that the transmission flush services completed by McGrath City Hyundai was the cause of these current. McGrath overfill the transmission which caused an overflow of fluid all over the bellhousing, vent and valve. Although the vehicle is equipped with a mechanism to accommodate overflow, this mechanism could not accommodate the amount of fluid that was overflowing. McGrath City Hyundai was unwilling to correct their mistakes. So I filled a complaint with Hyundai *************** and was assigned case# ******** and agent ********** *************). Hyundai Corporate policy is to contact McGrath City Hyundai via ************* to discuss a resolution. They were allowed 48hrs to respond. After several attempts made by Hyundai Corporate to contact McGrath City Hyundai they would never respond to the emails or the phone calls. Since the vehicle was inoperative it remained at another dealership for instructions on how to move forward. Corporate and I worked with Family Hyundai and they were sensitive to my situation and agreed to complete the $700+ job and waived their labor cost and only charge me $222.51 for the materials to correct McGrath City Hyundai's mistake. McGrath mistake has permanently damaged my vehicle and affected the performance of my vehicle. I will eventually have to put in a new transmission. I'm asking for a refund of the $316.88 that was initially paid for the transmission flush service and the $222.51 I had to pay out of pocket to correct the damage done by McGrath service tech. I'm also requesting my be responsible for covering the cost of $6,000 for a new transmission.

  

  Business response

  04/12/2024

  My name is ****, I'm the new Customer Relations Manager here at **********************.  First off, let me apologize for any inconvenience this may have caused to you and your family.  I've overlooked the information submitted for this particular case and reached out to the team over at Hyundai Corporate to get more insight.  
  I'm sorry for the lack of communication you experienced while trying to coordinate a drop off for your vehicle... Here at McGrath City Hyundai; we pride ourselves on giving top tier service.  Next time, just stop in!  and we'll get started on it as soon as possible, especially if it's regarding a job that we just completed.  We'll never shy away from work that needs to get done and we'll always stand by whatever work we do... so please, just bring it in.
  Even though we weren't able to service your vehicle, I'm glad Happy Hyundai was able to fill in the void for us and able to get your vehicle operable and in your possession.  I took a look at the expenses and followed up on the case that was submitted to our corporate office.  Seems they have already sent a Gift-Card to you to offset expenses and for the inconvenience you experienced.
  If you have any future issues or concerns with the vehicle; feel free to contact me directly, so I can assist.  We appreciate you and would love another opportunity to regain and earn your business.

  Sincerely, 

  *****************

  ************

  Customer response

  04/19/2024

   
  Complaint: 21443406
  
  I am rejecting this response because: there improper service of my vehicle has permanently affected the performance of my vehicle  and yhe transmission. Since Hyundai  Corporate could not extend  power train warranty, I will be left paying out of pocket when the transmission goes out. My vehicle was in performing perfectly before their mistake, now I  have nothing but problems. On two separate occasions my vehicle stalled as if I  was driving in the wrong gear. This mishap put me and my children  at risk. I thank God it finally accelerated  allowing me enough time to enter the highway in time to clear an oncoming semi truck. The damage has already been done. When it comes time for the damage done to the transmission, engine or any other area affected by this spillage i want the cost  covered. It's  is my prerogative to never let McGrath Hyundai service my car again. I no longer feel they are competent enough to service my vehicle.  I refuse to ever take  that chance again.

   
  
  Sincerely,
  
  *************************

  

  Business response

  05/06/2024

  ***************, my name is *****************.  I'm the Customer Relations Manager here at **********************.  I'm sorry that you feel that we are incapable of servicing your vehicle.  But when the time comes and if you give us the opportunity?  I will personally see the process through, from start to finish.  We can coordinate a day and time to meet, and I'll assist throughout.  

  As for the current situation, I'm unable to work with hypothetical scenarios.  The vehicle was in "Good Working" condition and was " Driving as Designed " according to the closed receipt from Family Hyundai on the date of your last service appointment.  If and when that time comes, when you do need repair or maybe a new vehicle?  Just give me a call and I'll arrange everything.

  Thanks again!   Wishing you nothing but the best.

  ******************;

  ************

  Customer response

  05/08/2024

   
  Complaint: 21443406
  
  I am rejecting this response because: the performance of my vehicle has been affected by the damage done from McGrath performing that transmission fluid flush. My vehicle continues to stall giving the impression I'm not driving in the right gear. I took it back to Family Hyundai to see if they could figure out what was going on with my vehicle.  I was told that there  are no codes being  tripped for them to see. This is probably because when it happens multiple times but last  less then a minute.  But I can only assume that as it gets worst it will last long enough to trip a code to be able to be seen. This mishap has totally put my finances and life style in jeopardy.  I have 6 more payments to pay off my vehicle and it was not part of my future plan to buy another car, nor am I in a financial position to buy another car as I have a child in college. It was my plan to be finished with my car payment to put me in a better position financially to address the education of my son. Now when ever this problem worsen I will have to come out of my pocket and pay  thousands of dollars for a new transmission ir whatever will have yo be replaced/repaired. Since I can't estimate when this problem will worsen enough to trip a code, I would settle for written documentation agreeing to cover any damage related to the over filling of the transmission at a hyundai dealership of my choice. Under no circumstances am I willing to take another chance on McGrath servicing vehicle. This error has totally put me in a difficult position and I do not like driving a vehicle that has performing issues. My vehicle was in perfect condition before  this mishap and I don't appreciate how lightly this is being taken. I'm sure you know there could possibly be some residual damage from the mistake made by McGrath service ***** I was told there was fluid leaking all over the engine and bell housing. It was so much fluid that the mechanism designed to handle the overflow couldn't handle the over flow. 

   
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a new **** Hyundai Tucson on December of 2023. The experience was exasperating. It took hours to complete the transaction. I was told to come back in a few days to pick up free winter weather mats for the car. Before I could pick up the mats I completed the online survey about the purchase, which I rated as a terrible experience. I received a call from the finance department encouraging me to give them good reviews in the survey so I could pick up my mats. I informed them that I completed the survey. They looked it up and told me I had given them bad review and now I could pick up the mats but I had to pay. I was promised free floor mats and there was not mention of good reviews for the mats at the time. I think they should do good by their promise and give me the mats for free as they promise.

  

  Business response

  01/29/2024

  Case #: 21177337   Consumer Info: *****

  
  

  Nature of the Complaint: Repair Issue
  

  Not a repair issue. 

  
  

  
  

  I would be happy to provide customer with all-weather mats if customers still feel that we owe them that. 

  They can contact me and i will provide them with that. However, the situation was not as stated. The process take a long time, over a month actually, because customer originally came in on BLACK FRIDAY EVENT. They did not make a purchase that day and after a week they revisited demanding same special. 

  Managers or sales staff cannot authorize such a transaction, however once it was brought to my attention we worked on entire deal and made it possible. Customer then wanted another Black Friday special offer that we had of every car coming with all-weather mats.   The document attached shows that he was not promised anything additional that day. The finance department would not make such a phone call on request of reviews. Sales personnel possibly or client satisfaction manager maybe and customer clearly as stated wasn't satisfied.  

  
  

  If all weather mats again make customer happy, they can contact me @ ************************************** and i will make an appointment for them to pick up their mats. 

  
  

  Thank you 

  
  

  *******************

  McGrath City Hyundai 

  General Manager

  **************************************

  
  

  Customer response

  01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally file a complaint against [Hyundai Dealership] regarding an unresolved issue with the damage sustained by my vehicle while in their possession. I believe that my case exemplifies a breach of trust, unfulfilled promises, and a lack of accountability on the part of the dealership.On September 23rd, I brought my vehicle to [Hyundai Dealership] for service. Regrettably, during its time at the dealership, my car suffered damage that I discovered upon its return. Disturbed by this unforeseen incident, I immediately took a picture of the damage and sought resolution from the dealership.I approached the then-manager, ***, who assured me that the issue would be taken care of promptly. ***'s commitment to resolving the matter alleviated my initial concerns, and I trusted that Mcgrath City Hyundai would rectify the damage inflicted on my vehicle under their care.However, despite ***'s assurances, my attempts to follow up on the matter were met with delays, indifference, and, ultimately, a shocking refusal to address the issue. Now, the dealership claims that it is too late to rectify the damage and contends that there is no proof of the incident. I have called multiple times over the past few months and even had an appointment scheduled in November when they were supposed to fix it but they had to reschedule as a loaner vehicle was not avaiable. They were sneaky enough to make sure nothing was in writing, only over phone calls. This abrupt change in stance and the dealership's failure to uphold their commitment to resolving the matter is deeply troubling. The lack of cooperation, accountability, and the refusal to acknowledge the damage inflicted during their service is unacceptable.

  

  Business response

  02/12/2024

  With this particular case,  ******************* is claiming that we damaged the car during a service visit.  On the day of the initial visit; pictures of the vehicle in perfect condition were taken... the ** was closed, car was taken and from that point; we have no proof, record of any damage, arrangement made, not even a notation on the date of pick-up.. of any incident, accident or deal made.  Unfortunately, ***; who's she is holding "responsible" for this agreement.. no longer works here.. hasn't in quite some time.  She has provided us with pictures of the damage.. but we cant tie that picture to anything we've done here.  The dealership has decided not to repair something that they did not cause.  

  Customer response

  02/12/2024

   
  Complaint: 21108198
  
  I am rejecting this response because: the dealership is clearly avoiding responsibility. I have spoken to MULTIPLE people from the dealership since SEPTEMBER when this incident occurred and have been ignored or sent to speak to a bunch of different people. Each person I had spoken to up until recently assured me that an appointment would be made, and it was not until I filed this complaint that I was told the dealership would not take ownership of the damage. After looking at reviews made by others, I am definitely not the first person this has happened to and I am disgusted at the lack of accountability you all are taking. This is not a reputable dealership and I regret purchasing my NEW vehicle from here. 

  Additionally, a spokesperson named **** reached out after reading my reviews and I felt as if I was being pressured and blackmailed to take it down or else I would not get my car fixed. The way this dealership conducts business is abysmal and I will not be resolving my claim with the BBB. 

  
  Sincerely,
  
  ***********************

  

  Business response

  02/19/2024

  I will be reaching out to ******************* today to begin resolution.  I've spoken with the new General Manager, ****** .. and he has requested to invite ******************* to the dealership to meet, discuss and resolve the issue regarding the vehicle.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  McGrath City Hyundai owes ** over $615.21 from an overpayment on our trade in payoff. This issue has been ongoing since the end of September and after much back and forth between McGrath City Hyundai and Hyundai Motor Finance, it has been confirmed that McGrath cashed the refund check that was intended for us on 12/30/2023. This is a last ditch effort for someone from McGrath to PLEASE resolve this matter asap and give us our money. We have been told they are "aware" with no additional follow up or response and that is not acceptable at this point. It has been months and we have been more than patient.

  

  Business response

  01/29/2024

  Case #: ******** Consumer Info: **********************
  
  Hello, 
  
  I would be more than happy to review all documents but i don't see how that is possible. 
  
  We as a dealership do not receive from banks any refunds for overpayment.

  We are the ones that send payoff payment to the bank. 
  
  Also, a check like that would be on the customer's name.

  Any bank would not process a check like that without authorized signature of assignment in required section.

  We also DO NOT accept checks like that even if someone would be willing to assign. 
  
  I would be more than happy to review over if a customer would like to provide me with documentation showing that something like that happened. 
  
  Maybe a confusion of some short or bad explanation of what the amount of "refund" actually is. 
  
  *******************
  McGrath City Hyundai
  General Manager
  **************************************     

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩