ComplaintsforMcGrath City Hyundai

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 7, 2022, I dropped off my vehicle for service under ticket#**** for back up camera and a drivers seat switch ( parts were ordered April 2022) . McGrath *************** Representative ***** just call me and said that the technician stated that my radio did not work. This was first I heard of this. There was nothing wrong with my radio when I dropped the car off to the dealership two days ago. On July 8, 2022, Endurance extended warrantee insurance claims stated that the dealership called (today) July 8, 2022 and stated that the radio only played one station and the screens did not light up. The cost of the radio is $6000. Endurance would only cover $1000. The dealership should be held responsible for damaging my radio because Endurance confirmed that they never reported the radio being damaged when they requested their initial claim to Endurance in April 2022. The car is still at the dealership and they should pay for damaging my radio and complete the other repairs.

  

  Business response

  07/13/2022

  ******************************* my service director has been trying to reach you on this. It's not that your radio does not work its that the backup camera runs through the radio so in order to fix the issue the radio also has to be replaced. However good news is that ***** has came up with a much more economic solution than originally quoted. Please call ******************************* at the store at your earliest convenience 

  Customer response

  07/19/2022

   
  Complaint: 17540454
  
  I am rejecting this response because: I was never contacted by telephone or received a telephone message from ***** or Hyundai ***************** at telephone*************). However, on or about July 13, 2022, I received a phone call from Customer Representative ******************* who informed me that Endurance Warranty was sending an inspector to MsGrath Hyundai in the next 48 hrs.to approve the replacement of my multi-camera module and front seat switch. ******************* stated that this was the problem he identified and not the radio or back-up camera, so they where keeping the car for the inspector.

  On(today) July19, 2022, I telephoned Endurance Warranty and learned that an inspector went to the dealership on July 18, 2022 and approved the replacement of the multi-camera module and the front seat switch. I am waiting  for McGrath Hyundai to contact me and advise when I can anticipate all repairs to be completed  and when I can pick my vehicle. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/05/2022

  Issue has already been resolved

  Customer response

  08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  With the help of the inspector from "Endurance Extended Warranty" the front seat switch and muti-camera module was finally repaired. The camera issue had nothing to do with the vehicles radio. The radio in my vehicle was found to be fully operational. This was nothing more than an attempted over-change/money grab by the dealership. I am thankful that the Endurance Extended Warranty inspector did not believe the dealerships incompetent technician's claim that a radio for my 2014 Equus Ultimate cost $6000 and had to be replaced in order for the muti-camera system to work. The dealership should offer their technician's advanced training on Hyundai Equus and Genesis vehicles. When you purchase a $60 - 70K luxury vehicle you expect to receive better service.   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  the worst company to do business with especially service manager ******************************* he is the worst at dealing with customers always trys to talk down to customers. He himself treats his employees like slaves always yelling at them and down talking to them . when ever i go in for service i always see him looking into a camera physically pointing the camera to an individual African American. He needs to be removed from being service manager completely. He is also always caring weapons inside building without proper safety holder or case and without Cansel and carry

  

  Business response

  05/11/2022

  ****,

   

  When were you in the dealership last? I tried to find your file and I'm not coming up with anything from your name or the phone number you provided. I also tried calling the number provided and it just rings endlessly. Your comments are very concerning and I definitely would like to speak with you to learn more about this. The McGrath Organization and McGrath City Hyundai do not condone or permit any of the things mentioned in your complaint. Please contact me directly so I can get more details. Thank You

• Initial Complaint

  04/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/8/2022, I was sent a vehicle purchase agreement from McGrath City Hyundai and after talking to a sales person over the phone I was told that the vehicle was on lot. I went in the next business day to test drive and sign for the lease. I was told that they couldnt honor the agreement and that the monthly payment would be $100 more. After speaking with the manager he said that there was nothing that they could do. I reached out to Hyundai national to help me and they said that due to state laws there is nothing they could do and suggested I submit my issue to the BBB.

  

  Business response

  05/03/2022

  I'm sure you are aware of the national car shortage our country is facing. Due to the lack of inventory we are unable to hold cars for anyone a few hours much less an entire day bc unfortunately people who say they are going to show up don't always follow through. As far as national advertisements they do not account for taxes and/or dealer installed accessories. Ads will always have disclaimers that state this. That being said I'm happy to help you with a vehicle but it would be subject to the leasing incentives that are available the month you take delivery of the vehicle in. I am unable to duplicate march's incentives as they are unavailable. 

  Customer response

  05/05/2022

   
  Complaint: 17098350
  
  I am rejecting this response because: The purchase agreement that I received was through McGrath itself and not through the National Dealership. I reached out to the National Dealership and they said that they are unable to do anything due to state laws. To the point of you saying that you cant hold vehicles for a couple hours, that does not pertain to this. The vehicle purchase agreement that I had was for a brand new car that was on the way to the dealership and I was told it was arriving before I filled out the application for the vehicle purchase agreement. Once I arrived I was told it was not there and would be arriving in the next couple days. If that was the case then we could have signed the vehicle purchase agreement the day I was there and I would have just picked up the vehicle when it arrived (which I what you were trying to get me to do for a much higher amount). Lastly, you stated that ads have fine print that states that the purchase agreement does not include dealership add ons or fees and there was/is fine print on my vehicle purchase agreement and none of that is mentioned in it. The only other defense that you had is that the vehicle purchase agreement is now up for the month of March so you would have to do whatever is advertised for this month, but it is not my fault that I couldnt purchase the vehicle within that time frame because the dealership would not hold up their end of the deal. I filed my complaint with National Hyundai half way through March so if they would have been able to assist with this complaint then it would have been done in time, not to mention if the dealership would have just honored the agreement in the first place.

  
  Sincerely,
  
  *************************

  

  Business response

  05/09/2022

  If you got the offer through our website then you certainly saw our disclaimers about taxes and dealer installed accessories. Again Its not possible for me to use March's incentives. I would be happy to help you out though if I have a vehicle you like in-stock, inbound or would even be happy to place an order for you. However incentives are always subject to the time of delivery. 

  Customer response

  05/11/2022

   
  Complaint: 17098350
  
  I am rejecting this response because dealership is not coming to a resolution and helping me with the issue.
  
  Sincerely,
  
  *************************

  

  Business response

  05/12/2022

  I did offer a resolution. Again I'm happy to help you with the purchase of any in-stock or inbound vehicle. Or we can place a custom order for you.

  Customer response

  05/12/2022

   
  Complaint: 17098350
  
  I am rejecting this response because:I do not want a new offer or designed car. I would like to get one just like the vehicle purchase agreement I received for the same price that was given to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a Genesis GV80 on August 4, 2021. We never received all the paperwork necessary to get our license plates, including the title and the certificate of origin. Due to Covid, I knew it would take longer than normal. I started trying to call the dealership in January to ask about the plates. I called multiple times, no one would return my call. I sent enough emails that finally a manger emailed he. He did communicate with me and tell me he was working with their title department to get a new one sent. This was on January 19. I kept following up, but this manager left the dealership. On March 23rd, I reached out to Genesis customer service. They said they would have them call me. Its been two weeks, still no phone calls back.

  

  Business response

  04/09/2022

  *********, my name is *********************** & I am the new General Manager here. I was unaware of this issue until now. Sounds like my Title Clerk is already working on it so allow me to get with her to find out whats going on and I will contact you on Monday **** personally. Thank You & I apologize for any inconvenience. 

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hyundai McGrath It's terrible, the customer service here is terrible! Everything about this place is terrible! DO NOT go here they sale unreliable cars and they lie to the customers! I bought a 2018 Tuscan from here used with ***** miles on it and from the very jump I wasn't able to drive the car. They placed me in a rental for two weeks because they car wasn't working properly. I wasn't inform about NOT being able to drive the car until after I purchased the vehicle. The Seller (*****************************) fail to tell me what was wrong with the car, I was told the car was getting a fresh paint job but they was other problems with the car! When I received the car which was two weeks later from the original purchase the car was still making loud and the check engine light kept coming on. Then March 24th I was the the road with my two year old and my 7 month old Daughters the car completely shut off! I was told the car shut off because I needed a fuel pump! They kept my car for another two weeks this time they didn't provide a rental car although the contact I signed clearly states Hyundai provides rental cars when your car is being serviced! (And the service is covered under warranty) They assured me I would have a working vehicle ready for pick up Thursday March 31st! The day of March 31st came nobody ever called me to pick me car up nor was I abled to reach anyone from the dealership! I didn't receive my car until Friday April 1st! When I picked my car up April 1st the car still wasn't drivable! Some how my car ended up with a scratched up hood and the breaks was now ruined! My advisor **** went for a test drive with me and also agreed the car wasn't fix. No one could explain to my what happened to my car! Here is is April 6th and I still don't have my car! And the company refused to return my calls! The guy who sold me the car keeps calling my phone trying to get me to purchase a new car from them but yet NO ONE can tell me what's wrong with the car that I already have.

  

  Business response

  04/09/2022

  Unfortunately vehicles do breakdown sometimes and its not possible to predict when or where. The vehicle you purchased from us over 6 months ago is luckily covered under full warranty so the fuel pump that went out was replaced free of charge to you. So I'm confused as far as your request for a refund goes. My team also facilitated a valet service to pickup your vehicle at your home and waited there for an hour at the scheduled time and was unable to reach you. At your last visit we put together options for you to trade the vehicle in for a newer Santa Fe and you declined to do so. I'm willing to talk about your situation more if you would like to call me directly as I care about all of my customers and their experience here so if there is something more I can do for you I'm willing to try. 

  Customer response

  04/13/2022

   
  Complaint: 16989844 

  
  I am rejecting this response because:the fuel pump was NOT ONLY the issues but the check engine light as been on the car since day one! Yes I did refuse the Santa Fe because the care WAS NOT brand new it was also I used car with a $760 car note that I was not willing to pay! My credit was ran when I asked mat NOT run my credit! I've reached out to you all several times and nobody responds until I contacted BBB!! I left the car at Hyundai and told you guys do not return the car until everything was fixed because I am paying a $563 car note on the car monthly and I've never missed a payment so why should I be without a car for 3 almost 4 weeks? You guy still dropped the car off to my house with the check engine light on!! I told you guys to come out the car up the same day no one responded until you felt good and ready to come get the car! I have a 7 month old and a two year old I don't have extra money to waste on Ubers!!! In the contact that I signed it stated that rentals was provided when car is covered under warranty!! As you just stated my car was covered free of charge and I still didn't get a rental!! My car was damaged when I tired to pick the car up (I have pictures and videos) the breaks on the car was also damaged on your guys end!! I did NOT want a new car with a higher note 

  
  Sincerely,
  
  Jashania ******

  

  Business response

  04/14/2022

  We would be happy to sell you any New vehicle of your choice if you prefer New. You wanted to pursue options of getting a different vehicle on your last visit, which of course requires us to run your credit, and you then gave us permission to run your credit and signed a credit application. Please feel free to upload the contract that states you are promised a rental when having warranty work done by Hyundai. Hyundai as a brand does not ever offer rentals or loaners. Dealers choose on their own whether or not to provide those. We are a dealer that does provide vehicles for our service customers when they are available. However, due to the national car shortages, that I'm sure you are aware of, we are unable to provide many if any at this moment. I'm unaware of any damage done to your vehicle while it was here but if you have proof of that I will of course look into having it taken care of. As far as your brakes go they were inspected and there isn't anything wrong with them. So if you would like to look at a New vehicle or one that has similar or smaller monthly payment my team would be happy to provide options for you.  

  Customer response

  04/15/2022

   
  Complaint: 16989844
  
  I am rejecting this response because:The whole company is full of liars!! You guy didn't NOT offer to put me in new car, the car that was offer to me was USED!!! I remember, you guys offer me a 2020 RED Santa Fe & Yes I declined the off because again the car offered to me wasn't new it was already used with **** miles!! Yes the mileage was low but that still isn't considered a "NEW" vehicle!!! I've reached out to you guys serval times with no response, now that I've involved BBB you guys are responding here but still can't tell me what's wrong with the vehicle!! My car was damaged from your service team! (AS I PROVIDED PICTURES) I also have text from MAT telling my my credit didn't have to be ran!! Also the care was dropped off on front of my house with the keys left on the mailbox without my knowledge with a check engine light still job the vehicle! (I HAVE PICTURES AND VIDEOS) to show proof! I have text back and forth from my salesman as well! This business is unprofessional and you guys ruin peoples vehicles and try to cover the mess up! Again we can take this to the courts of law if you want to. I have more than enough evidence and factual pictures, videos, text and records calls! I also have the young lady's information that's was in the facility the same day that I was in which was April 7th!! I have pictures showing that the check engine light was still in after I was told the vehicle was serviced and fixed! I NO LONGER trust you guy enough to do business with you all!! I've invested so much money into the car and still have to put for Ubers!! Please return my down payment  

  
  
  Sincerely,
  
  Jashania ******

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/20/22 while driving each light on my dashboard came on one at a time and my car stop working. I broke 2 nails and hurt my knee trying to prevent from hitting other cars. There is a lifetime warranty on my motor due to a recall from 2-5 years ago that was supposedly fixed. This however is the same thing that happened while driving my vehicle 2 years ago when the recall was discovered. I have to wait 8 days before the dealership would accept my vehicle now they are telling me 2 week before they can look at it. I work 1 hour away from home and have not had a vehicle since the car went out. Hyundai states they do not have a loaner vehicle to give me until my car is fixed. I feel like there should be something else done to compensate me. I have exhausted my funds and may lose my job due to this issue with not being able to makebit to work after today. Something needs to happen ASAP.

  

  Business response

  03/30/2022

  We appreciate you reaching out and are empathetic to your situation. Due to parts not being readily available due to a national shortage our service department is unfortunately backed up. These circumstances are completely out of our control but we will do the best we possibly can to expedite getting your vehicle repaired and back in your driveway.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my truck in on 1-3-22 because of oil consumption looses a quart to a quart in a half every **** miles They said the motor needs to be cleaned also AWD not working They said that its normal for the truck to loose that much oil and the transmission is not good Been almost 2 month with no loaner car been paying for my insurance for a car thats been sitting in there shop since 1-3-2022 They keep saying there waiting on corporate office to approval so they can order parts which they said they dont no when it can be fixed do to to many cars having to replace motors

  

  Business response

  02/24/2022

  Transmission replacement has been approved, however, the parts that have been approved by Hyundai are on national back order. The internal engine cleaning has also been approved in regards to the oil consumption but that cannot be performed until the transmission is replaced and vehicle runs properly. I will have advisor reach out in regards to helping *** get a rental vehicle. 

   

  ***********************

  General Manager

  McGrath City Hyundai

• Initial Complaint

  01/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  purchased car 11/22/2021. Still dont have car, they say are trying to fix it. Did a trade for car. i have asked numerous times to just give me my car back that i traded. i was told Monday that they cant give it back to me because it was sold. the finance company as told me that they couldnt have sold the car because they dont have the title. when i traded the sonata Mcgrath applied the check to the wrong account which resulted in a late payment and never paid off the sonata. I just want my sonata back and to get as far away as possible. If they sold it they did so illegally without title.

  

  Business response

  01/21/2022

  Since we were making the payoff the dealership would run the payoff thru the accelerated title system with dealertrack to confirm that it is a releasable title and at that point we decided to sell the vehicle.  The vehicle was sold on 1/7/22.  We are awaiting parts on back order for the fix of the vehicle purchased and hope to have completed within **** days.  We would also be happy to trade the vehicle for a different vehicle if preferred.

  Customer response

  01/28/2022

   
  Complaint: 16457855
  
  I am rejecting this response because:

  i asked for the sonata back on 3 occassions 1 with the gm before january 7th.  on the 10th when i asked the gm he told me it was sold.  they paid off the wrong account resulting in late payment on sonata and harrasssing calls from finance company.  keep both cars and give me the difference in what you re-sold the sonata for.  you are out nothing and i can get as far away as possible.  Horrible exhausting experience.  if this happens i would agree not to take this situation to social.   I continue to make payments on a car i have NEVER had.
  
  Sincerely,
  
  *****************************

  

  Business response

  02/04/2022

  I would like to introduce myself. My name is *********************** and I replaced ****** as General Manager of McGrath City Hyundai. I have looked into this matter & spoke with *** and was just informed the parts needed to get your 2015 Soul on the road are 5-7 days out. I'm open to discussing other options such as swapping the soul out for you if you would prefer that. 

  Customer response

  02/04/2022

   
  Complaint: 16457855
  
  I am rejecting this response because: it has been almost 3 months.  I just want the sonata ( which I just received notice that registration is due). Or this difference in what it was sold for.  I do not want to have anything to do with McGrath.  They have lied shown zero customer service and I dont trust them at all.  Almost 90 days does that really sound ok to you?  Just give me the money cancel the deal .  Let me go on my way.  I really didnt except this when I walked in 90 days ago.  I would not trust any car coming from them
  
  Sincerely,
  
  *****************************

  

  Business response

  02/15/2022

  So the Kia **** will be done and ready for pickup this afternoon. I apologize for the delay but the shortage in supplies was the culprit here. If you would like to pick it up and make sure all is well for a few days that would be one option. As far as unwinding the deal I suppose I could do that for you also. There was about $700 of equity in your sonata after we paid it off for you and that money went towards the taxes of the Kia **** that have already been paid. The additional taxes that the equity did not cover I will go ahead and cover for you if thats the route you want to go but I would be unable to cut you a check of any sort. The other option would be trading the **** in towards a different vehicle. 

   

  I called and left a voicemail for you earlier so we could have a live convo and try to get this resovled. 

   

  ***********************

  General Manager

  Customer response

  02/17/2022

   
  Complaint: 16457855
  
  I am rejecting this response because: i will pick up the car when it is ready.  i just sent check to the finance company paying off the entire car.    Bottom line is after asking 5 times for the Sonata back you guys sold it illegally (without title).   i will be forwarding this information showing you paid the wrong car(****** sent me the check showing *** account number on it) .  i will make sure everyone i know and the proper authorities are aware.  Obviously your dealership only cars about selling a car regardless of condition or checking it out first.  you all need some customer service training.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/15/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased Hyundai 2020 Kona ,and the trans stalls on reverse and to put it on drive and Hyundai continue to say there nothing wrong ,its been in repair This is the third attempt to get my car fix also I called a tow truck days before thanks giving the car wouldnt start smell like burned wire the dash radio no light poor service left me without no car loanerand my car still sitting over there till this day giving me the run around ,please help

  

  Business response

  12/27/2021

  After performing different tests we have found there is an issue with the dual clutch.  Part should be in today or tomorrow and vehicle done by Wednesday at the latest.  Apologize for the delay as we follow the steps directed by Hyundai.  Thank you for your patience.

  Customer response

  12/29/2021

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,This the 3rd attempts to get the transmission check they finally saying that dual clutch is bad , this car is a lemon also 
  The dash went away no radio no drive and no reverse ,the car smell like fire ,and car would turn on when I had the car towed , in fact it the 2nd time its towed and 3rd attempt to get the car checked out ,thanks to your office BBB ,they have had my car over a month with no loaner at all left me on foot 2nd time they always have excuses all the car are out this been going on since 2020.
  ***********************

  

  Business response

  12/30/2021

  We definitely understand the frustration as we have to follow the guidance given by Hyundai Motor Company.  Unfortunately the world wide chip shortage has left us with very little inventory so it has definitely hurt our loaner fleet although we try our best to offer everyone in your situation a loaner sometimes we just don't have the vehicle to give out.   Hopefully this is the final fix for the vehicle and thankfully they have laws to protect you if it did happen to be a lemon.  Unfortunately these laws are with the customer and the manufacturer and we are not able to process for you.  If you would like to contact Hyundai they can be reached at ************ or emailed at *****************************************************.  If there is anything else we can do on the dealership side I would be happy to consider any other solutions for you.

  Customer response

  01/05/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************, This matter is not done , the car is not done still being check for bad or loose electrical wiring, when the car was also due due fire smell . Hyundai still have my car 1-5-22 

  

  Business response

  01/26/2022

  The original issue has been resolved we have been unable to duplicate any other concerns on this vehicle at this time.  Unfortunately at this time Hyundai ************* will not allow us to do anything further until we can duplicate another issue.

  Customer response

  01/27/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** the strong smell of burned wire is not taken care of is the original reason car wouldnt start dashboard was not working due to electrical issues now the others issue turbo transmission was fixed after I notified BBB please help with the electrical Iam being punched because I notified BBBI sent your department a vedio of it ,I also notified Hyundai headquarters Monday #********

  

  Business response

  02/08/2022

  Car has been delivered again and it is my understanding problem has been taken care of.  Please let us know if there is anything else needed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩