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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1. Purchased 2018 Certified Pre-owned X2 10/22/21. As I proceeded to write a check for my down payment I was told I needed to provide proof of what was in my checking account. I was completely humiliated.2. The next day I noticed damages on my back bumper and took the car immediately back to the dealer. I was told I had to pay $700 half of the repair. Well this was a Certified Pre-owned vehicle. Also I was told I needed to make the payment prior to the services rendered. Who pays for services not done. Also they took the money immediately from my account.3. I noticed what appeared to be mechanical damages to the vehicle. Again took the car back and one of the experts drove it and it needed a motor mount and shocks. Again this suppose to be Certified vehicle in which I paid more for so that I wouldn't deal with mechanical issues. I could have bought a regular used car for all intended purposes.4. I believe I am at least owed the $700 I paid for the repairs and an additional $1000 for the mechanical damages on a Certified Pre-owned Vehicle.Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2021 *** M2 COMPETITION MODEL. Im located in ** and the dealer is in *******. Everything seemed fine until the car arrived and I tried to get it inspected. My dealership in my area WOULD NOT INSPECT THE *** BECAUSE IT HAD TINTED WINDOWS. THIS IS ILLEGAL IN ** and you cant get your car inspected with tint on the windows. It was NEVER revealed to me that there was any tint on the windows. The cost to remove the tint is $500. The dealerships GM never even answered my calls. Then they said its on you. This is wrong and the dealership is responsible to pay the cost to have this removed. Im very unhappy with PERILLO BMW and would NEVER recommend them.Business response
09/10/2021
I am emailing on behalf of **************** Perillo. Please find his response to this complaint in the attachment.
Thank you,
*************************
Executive Assistant to *** Perillo
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************ (text friendly)
************
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Contact Information
1035 N Clark St
Chicago, IL 60610-2809
Business hours
Today,10:00 AM - 8:00 PM
MMonday | 10:00 AM - 8:00 PM |
---|---|
TTuesday | 10:00 AM - 8:00 PM |
WWednesday | 10:00 AM - 8:00 PM |
ThThursday | 10:00 AM - 8:00 PM |
FFriday | 10:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.