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Business Profile

New Car Dealers

Perillo Saab, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

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Complaint Details

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  • Initial Complaint

    11/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Extremely bad altitude. I left my AirPod on my just purchased car. The cleaner just put my AirPods in his private backpack. The manager and sale did not even apologize and treated me in a totally bad manner.

    Business response

    11/30/2022

    Hello, we are in receipt of your  complaint and we will formally respond after our research is completed.  Thank you.

    Customer response

    12/06/2022

     
    Complaint: 18380109

    I am rejecting this response because: they said they will formally respond after their research is completed. However, I haven't recive any of formally respond.

    Sincerely,

    *****************

    Business response

    12/09/2022

    Hello,

    Im writing this letter in response to the complaint filed by ******************** (complaint ID *********
         After reviewing your complaint, I have to say that our *********************** did the appropriate thing by placing the earbuds in his backpack in order to not have the earbuds be damaged or lost.  Had Devons desire been to steal the earbuds, he could have simply put them in his pocket.
         Furthermore, our dealership services more than ****** cars per year, and it is very seldom that any items are stolen.
         So ******* can rest assured that ***** was being very responsible.  **********, I personally attest that ***** is a great employee and I value his work ethic.
    That said:
    I am sorry that ******* felt as he did regarding this matter as we value his business, and always want him to feel that our goal is to treat all of our customers as we would expect to be treated.  The Golden Rule.

    Sincerely,
    ***********************************


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BBB Rating & Accreditation

NR

This business is not BBB Accredited

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Businesses in this category

Years in Business: 49

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1035 N. Clark St.

Chicago, IL 60610-2809

(773) 883-1111

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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