![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPerillo Saab, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Extremely bad altitude. I left my AirPod on my just purchased car. The cleaner just put my AirPods in his private backpack. The manager and sale did not even apologize and treated me in a totally bad manner.Business response
11/30/2022
Hello, we are in receipt of your complaint and we will formally respond after our research is completed. Thank you.Customer response
12/06/2022
Complaint: 18380109
I am rejecting this response because: they said they will formally respond after their research is completed. However, I haven't recive any of formally respond.
Sincerely,
*****************Business response
12/09/2022
Hello,
Im writing this letter in response to the complaint filed by ******************** (complaint ID *********
After reviewing your complaint, I have to say that our *********************** did the appropriate thing by placing the earbuds in his backpack in order to not have the earbuds be damaged or lost. Had Devons desire been to steal the earbuds, he could have simply put them in his pocket.
Furthermore, our dealership services more than ****** cars per year, and it is very seldom that any items are stolen.
So ******* can rest assured that ***** was being very responsible. **********, I personally attest that ***** is a great employee and I value his work ethic.
That said:
I am sorry that ******* felt as he did regarding this matter as we value his business, and always want him to feel that our goal is to treat all of our customers as we would expect to be treated. The Golden Rule.Sincerely,
***********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.