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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My 95 year old mother ************************* account was sent to collections for *****. She has always paid her Bill's on time.
Business response
11/11/2021
November 11, 2021
Our sincere apologies for any misunderstanding or frustration you or your mother may have experienced with her Chicago Tribune subscription.
After reviewing her former Sunday home delivery account, it seems her account was stopped for nonpayment on May 20th. Her account was paid until February 13th of which she continued to receive Sunday deliveries until her account was ultimately stopped. Billing invoices were mailed dated April 24th and final invoice mailed was on May24th. It seems when the credit card on file was unable to be processed with her payment dated April 4th then invoices were mailed out to the delivery address on file. I do not find any **************** calls notated on account regarding her subscription or billing concerns.
As a valued Chicago Tribune subscriber,I have adjusted the balance on your mothers former account in the amount of $13.05 so there is no longer any outstanding balance on the account. ARMS collections will be notified to cease any further collections.
If you would like any further assistance, please contact me directly at the phone number I provided on your voicemail or our **************** Department at ************.
Best Regards,
******
Executive Resolution CenterCustomer response
11/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jo *******************Initial Complaint
11/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The Chicago Tribune will not remove my phone number from their call list. I stopped receiving their paper after a trial and they repeatedly call me to try to get me to resubscribe. I have asked repeatedly to have my number removed but no action appears to have been taken on their part.Business response
11/11/2021
November 11, 2021
Our sincere apologies for any inconvenience or frustration due to the continuation of the solicitation phone calls after your cancellation request was processed onto your former account.
After reviewing your former account, there is another phone number listed as well as the one included in your BBB Complaint therefore, I will ensure both are placed on our Do Not Call listing and designated not to receive any more phone calls. Please allow **** days processing time but I will have this request expedited,if possible.
If you need any further assistance, please contact our Chicago Tribune *************************** at ************.
Thank you,
******
Executive Resolution CenterCustomer response
11/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been attempting since 9/1/21 to cancel my subscription service with the Chicago Tribune Newspaper. I have not been successful as the customer reps I have talked with them on several occasions have stated they would process my request and have not. I have made it clear to them that I was not satisfied with paying for newspaper delivery and not receiving the papers. I will not pay for a service that I am not receiving. The reps acknowledged each time I called about there being a record of numerous reports by me indicating that I did not receive paper deliveries. I requested to be transferred to a supervisor and the customer reps refused each time. I also requested an email confirmation of each request to suspend the subscription. I haven't received that either. I have also submitted a complaint in writing to the Tribune. I still have not received any assistance or an adequate response to my request and concerns. This is fraudulent behavior and an unethical business practice. I am seeking assistance for resolution which would include an apology for the predatory behavior. I am really concerned that many other consumers have complained to you about the same experience as noted on your website. However, the Tribune reflects an A+ rating? How is that possible? Now your standards are in question. I am going to submit a similar complaint to the state of Illinois and a fraud complaint to the ************************* Thank YouCustomer response
11/11/2021
Complaint: 16071609
I am rejecting this response because if an actual investigation was performed, then the person that performed the investigation would recognize that more than just the recent charge is due to be refunded to me. There should be an adjustment for the previous billing cycle as well based upon the history of reporting service delivery issues. Also, I raised some alarming concerns about the behavior of the **************** Reps. ********** of those concerns were truly addressed in the response. As a matter of fact, I mentioned in the complaint that I noticed that others have experienced the same treatment as I have. These incidents have been reported to the BBB for longer than a year! Your complaint register supports that! AND the Tribune is going to review the call tapes relating to my complaint? Haven't they done that for the plethora of other incidents where folks have filed a complaint with the BBB and almost 2 years later based upon the complaint register, this is still happening!?!??? BBB where do you draw the line? When do you step in and make changes starting with that useless rating that is attached to this unethical failing business?Thank you Chicago Tribune for the refund for the most recent billing cycle especially since I requested a cancellation over 2 months ago. However, there is more work to do. This waste of a response doesn't come close to satisfying me. It's simply adding insult to injury. AND as the Better Business Bureau, your involvement in the matter is the most disappointing. Your vision as an institution that promotes "An ethical marketplace where buyers and sellers trust each other", I'm not convinced that you as a governing institution even really knows what that means. Again, your practices are highly questionable and are overwhelmingly disappointing. I am waiting for the Illinois ************************ and the ************************ to follow up on the same complaints filed before I turn all of this over to the local media.
Consistently disappointed
*************************Initial Complaint
10/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Every Tuesday Morning the Chicago Tribune Inside Shopper Advertising Newspaper is thrown on my driveway. I have asked this company to stop throwing this paper on my driveway but they keep doing it. I have talked to several of my neighbors and they dont want this paper either. **************************************************************** claims theres nothing they can do about it as long as the paper lands on my driveway. The paper is wrapped in a pinkish color wrapper to protect it from the rain. It says on the wrapper to call them at *****=******** or email us at inside ********************************** to stop receiving this paper. The problem is I might as well be talking to the wall, can you please help me? It turns out, many people all over Chicagoland feel the same way I do. Is there anything you could do to help us all out. This poses a real security threat if Im on vacation and nobody is home to pick the paper up. It tells thieves that nobody is home.Business response
11/08/2021
November 8, 2021Our sincere apologies for any frustration or inconvenience you have experienced due to the ongoing deliveries and inability to stop the free Inside Shopper to your residence.
The local Distributor have been notified to cease those deliveries to your household. Your address was stopped from receiving the Inside Shopper deliveries on April 27, 2021. A complaint was filed with the Distributor to stop all deliveries when you contacted **************** on November 2nd . Please be advised the standard processing to stop these free deliveries are ***** business days but this request has been expedited due to your concerns. As there are no active accounts in our system at this time, your address will be checked going forward to ensure no further Inside Shopper deliveries. Your address has been designated as Do Not Deliver.If you have any questions or need any further assistance, please contact the Chicago Tribune **************** Department at ************.
Sincerely,
******
Executive Resolution CenterCustomer response
11/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Customer response
11/17/2021
Complaint: 16070920
I am rejecting this response because:It stopped for one week and was delivered again today. I read the tribes response to you and all I can say is the paper hasnt been delivered twice since I started complaining long ago. Thank you, *******************Business response
11/22/2021
November 22, 2021
Once again, our sincere apologies for any frustration or inconvenience you have experienced due to the ongoing deliveries and inability to stop the free Inside Shopper to your residence.
It has been reviewed again to cease those deliveries to your household. Your address was stopped from receiving the Inside Shopper deliveries on April 27, 2021.Please be advised the standard processing to stop these free deliveries are ***** business days but this request has been expedited again due to your concerns. As there are no active accounts in our system at this time, your address will be checked going forward to ensure no further Inside Shopper deliveries. Your address has been designated as Do Not Deliver.
If you have any questions or need any further assistance, please contact the Chicago Tribune *************************** at ************.
Sincerely,
******
Executive Resolution CenterCustomer response
11/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
10/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
After calling to request that they stop delivering the Inside Shopper papers to my property it has not stopped. This is creating unnecessary litter around my front door.Business response
11/03/2021
November 3, 2021
Our sincere apologies for any frustration or inconvenience you have experienced due to the ongoing deliveries and inability to stop the free Inside Shopper to your residence.The local Distributor have been notified to cease those deliveries to your household. Your address was stopped from receiving the Inside Shopper deliveries on November 2, 2021, as you notified **************** on October 27th. As there are no active accounts in our system at this time, your address will be checked going forward to ensure no further Inside Shopper deliveries. Your address has been designated as Do Not Deliver.
If you have any questions or need any further assistance, please contact the Chicago Tribune **************** Department at ************.Sincerely,
******
Executive Resolution CenterInitial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
The Chicago Tribune continues to throw the InsideShopper in our driveway each week. I have called four times to request our address be removed from the distribution list but we continue to receive the trash in our driveway. I have sent two emails, using the email address on the pink bag; however, the emails are returned because they cannot be delivered. The Chicago Tribune and the companies distributing this trash do not care about my repeated requests to stop throwing their trash in my driveway. I believe I will reach out to those who have been impacted by the Tribune's not stopping the distribution and ask them to contact the advertisers in the Tribune's trash, tell them of our disgust with the trash in our driveways and we will not buy anything from them. In addition, it is time to gather information to begin a class action lawsuit against the Tribune, et al. to stop the distribution of trash in our driveways.Business response
11/01/2021
November 1, 2021
Our sincere apologies for any frustration and inconvenience you have experienced due to the ongoing deliveries and inability to stop the free Inside Shopper to your residence.
The local Management Team has been informed to cease those deliveries to your household going forward. Your address will be checked to ensure no further free deliveries to your residence and has been designated as Do Not Deliver. Our standard time frame to stop these free deliveries is ***** business days but your request has been expedited due to the urgency of your ongoing request.
If you have any questions or need any further assistance, please contact the Chicago Tribune *************************** at ************.
Sincerely,
******
Executive Resolution CenterCustomer response
11/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Get a QuoteCustomer Complaints Summary
333 total complaints in the last 3 years.
94 complaints closed in the last 12 months.