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Business Profile

Not Elsewhere Classified

ELEPHANT + VINE

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/15/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Purchase took place On November 15,2023 @ 5:23pm I purchased 2 impossibile Burritos with extra meat only to get get Watery Mush and I had to go to work so I could not return to get refund due to I don't trust this crew- I was in resturant on Saturday November 11, 2023 and food was at my pleasing and that is why I came back today for a midweek order of the same. I returned today only to be treated as such- I feel as though this Crew had a ((Racial)) undertone- as if what I ordered is not important because of my skin color. I feel discrimined when I go here sometimes hopefully next time getting another crew of employees but this seems to be something Elephant and Vine promotes due to manager was not concerned when I called back with my concern- **** whom answered the phone- said he was Manger on Duty- did not even say that he would refund order I am very unhappy with my experience at Elephant and Vine Today- looking for this issue to be resolved ASAP- I drove 20 miles in ******* rush hour for dinner only to be disappointed and loss of $ ***** food was trash not edible at all.

    Business response

    12/27/2023

    Hello - Thank you very much for taking the time to provide your feedback. Rest assured that we take these types of things very seriously and will certainly work to correct any internal issues that *** have caused any problems with your food. Serving the highest quality food and providing exceptional hospitality is at the core of what we believe in. Additionally, know that we have zero tolerance for any one on our team to be discriminatory to others and all of our employees have been trained accordingly. We'd love the opportunity to make this right. If you can email me @ ************************************** with your details, we can send you a $20 gift card. Again, thank you so much for your feedback.

    Best regards - *****

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BBB Rating & Accreditation

A-

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Contact Information

2315 N LINCOLN AVE 1 NA

CHICAGO, IL 60614

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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