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Business Profile

Not Elsewhere Classified

Mattress Firm # 119166

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2020, I purchased a queen-size mattress and a platform bed frame. (That broke three weeks after my purchase). I now realize that I received a full-size mattress (I measured). I called customer service to file a complaint. **************** relayed my complaint to district manager ****. I was assured he'd contact me within 24 hours, and he did. **** was unpleasant and useless, and essentially told me I was out of luck because time had passed. Knowing that I am a paying customer, I should have received better service. I then called customer support again, hoping to have someone in a higher position return my call regarding my concern. I am quite dissatisfied with the consequence of being a paying customer Thanx

Mattress Firm # 119166 is NOT a BBB Accredited Business.

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