Business ProfileforThe Alden Network

My father, *************, has been a resident at Alden Gardens Assisted Living in ************, ***I used to receive weekly updates and notices of upcoming events at the facility but I've no longer received a single one since December, 2023. Both ********************************* and ***************************, my contacts and employees at Alden Gardens, do not respond to my email queries and refuse to answer the simple question, "Has my sister, *************************, POA for *************, instituted some unofficial, under-the-table, non-legally binding gag order upon Alden Gardens to cease their communications to me about any events or updates at the facility?" This does not concern medical updates so it does not involve HIPAA issues. There is no founded legal reason for ************************* to institute any gag order upon Alden Gardens other than personal spite. There is no reason for Alden Gardens to answer my simple question to clarify whether or not I should be receiving updates or not.The issue was raised since in the past, I had been receiving weekly updates from Alden about the facility for years. But I have not received a single update or notice from Alden Gardens for over four months straight, since December, 2023. There was no explanation for the complete cessation of communication to me. Alden Gardens claims that not a single notice has gone out to families in over over four months which appears like suspicious misrepresentation to me, a family member of their resident.After no response from Alden Gardens, I sent two email complaints to ******************* at the parent company, Alden Network, and they also have not responded at all to my two simple questions.My subsequent request for confirmation that not a single update had gone out to residents' families has also been ignored by both Alden Gardens and The Alden Network.