ComplaintsforChamberlain University

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am currently a Senior nursing student at Chamberlain ****** of ******* at the ******* campus. I attend Chamberlain Evening/Weekend program. I currently receive a *********** Scholarship that pays my tuition, and books, minus the taxes. Two recent payments were made to Chamberlain from *********** Scholarship in the amounts of $4,903.78 electronically on April 8, 2024. One payment would cover for the January 2024 semester and the other payment would cover the March 2024 payment. Chamberlain first denied receiving payment then stated they received a payment of $1526.34 for March 2024 semester but "they don't know where this came from". After speaking with my Analyst *******, at *********** Scholarship she has provided Chamberlain university proof of payment and confirmation of payment for both payments of $4903.78. This has been going on since April 10, 2024 and as of today, I have not received any resolution and I keep getting the run around. Every time I call Chamberlain or write an email they state they're investigating it and haven't received any updates. I feel someone either stole my money in some form of way or they credited my money to another student account. My balance is currently sitting at $12,636 which includes the January and March semester invoice. After deducting that amount I am responsible for the remainder which is taxes for my scholarships. I feel like no one is looking into this matter and if my balance sits this high when it comes time to register for my last term which is September/November they will not allow me to register which is not a fault of my own. I just want them to locate the "missing payments" and apply it to my account. I don't want this affecting my last term to register, or affecting me from receiving my degree, or me being not able to walk for graduation, or even preventing me from taking my State Boards to become a Registered Nurse.

  Business response

  06/25/2024

  see attachment

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a student at Chamberlain in their PMHNP program. Im December I took the Advanced Physical Assessment Course. I finished the lab (immersion) portion in February 2023, late due to a death in my family. I also took a break from the program and have decided to resume my studies to finish the program. Upon applying for readmission I was informed because 12 months had passed since my last course I would have to take a proficiency exam that would cover 3 courses I previous took before stopping my studies. The 3 courses were pathophysiology, physical assessment and pharmacology. My issue is I was enrolled in Chamberlain Psychiatric Nurse Practitioner Program and took psychiatric pharmacology. Chamberlain had me take a generalized proficiency exam that only included general pharmacology. I took psychiatric pharmacology. When I did speak with my advisor she informed me they give all reentering students the same general exam, even PMHNP students who did not take general pharmacology. If a score of 70% isnt received on this exam, I would have to retake the entire Physical Assessments course and go to ******* again for the immersion. I did not pass the exam by 1 question. So because of 1 question I have to do the entire course and trip AGAIN. My problem is I am certain I missed general pharmacology questions on that test. Chamberlain never gave me a general pharmacology course because it was not part of my psych program. I understand them having just a general exam but its unfair for us Psych students who did not take general pharmacology. There was not 1 psych pharmacology question on the exam and that is what I studied for, because that was the pharm I took.

  Business response

  04/17/2024

  April 17, 2024
  
  BBB of ******* & *****************
  **********************************************************************************************
  
  Re: ***************************
  Case #: 21548906
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated April 9, 2024, regarding ***************************.
  
  *************** was admitted to the Graduate Certificate *** program and began her studies progressing well in her NP Curriculum March 2022 and progressed through the November 2022 (5) sessions. During this time **************** also withdrew from NR548 during the November 2022 Session but completed the NR509 Physical assessment and Immersion course in the November 2022 session. She informed the University that she was dealing with family matters and would plan to return to her studies.
  
  Upon return to her studies: April 2024 (eight 8 sessions later), it was determined per Chamberlains Returning NP Student Proficiency Exam and Rate of Progress policies and procedures; **************** would be required to take the 3Ps proficiency exam due to her being out of the program greater than 6 sessions.
  
  Pages ******* of the Academic Catalog explain the following regarding their return to Chamberlain: Students who return after an interruption of studies should note that course availability may vary. Because program requirements change periodically, the academic support advisor and the academic ****, program director or approved designee will assess the returning students academic records to determine whether an alternate plan of study is required. Alternate plans may result in additional coursework requirements and tuition obligations.All students must be current in their financial obligations to Chamberlain prior to resuming studies.
  
  Additionally, Re-admit NP Students who have already successfully completed NR-509: Advanced Physical Assessment, but who have not been enrolled in Chamberlain University for six sessions or more, will need to take the Returning NP Student Proficiency Exam prior to resuming their studies. The exam will cover advanced pharmacology, pathophysiology and physical examination. The exam results will be limited to PASS/NO PASS, and no other information will be disclosed. The exam can only be attempted once and LockDown Browser with Respondus Monitorsoftware is required to complete the exam.
  
  On April 4, 2024, **************** took the 3Ps assessment to determine if she could progress in her degree program where she left off, or if not successful on the 3Ps assessment, **************** would be required to repeat NR509. **************** did not pass the proficiency exam that was administered on April 4, 2024, after sitting out eight (8) sessions.
  
  
  This exam is a general proficiency exam and not specific or geared toward any specialty track as it is a basic 3P assessment to assess a students prior knowledge of pathophysiology, pharmacology, and physical assessment as a practicing RN. Therefore, Ms. ******* claim that the exam did not cover *** pharmacology is irrelevant, nor was **************** informed that the Proficiency 3P exam would cover any *** content.
  
  *************** was advised correctly that she would be required to repeat NR509 advanced physical assessment to resume her studies in the *** program.
  
  
  Best Regards,
  
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  04/17/2024

   
  Complaint: 21548906
  
  I am rejecting this response because:

  How can Chamberlain test me on general pharmacy when I never completed a general pharmacy course in my Psych program. My program consisted of Psychology Pharmacology ONLY. Its unfair to have a generalized proficiency exam when all their programs dont require the same courses. I never took general pharmacology, so Chamberlain asking questions like what is the first line treatment for a specific urinary ailment? I did not know because I took psych pharmacology. I can tell you what the first line treatment for bipolar disorder is, because thats what I was taught. I failed this test by ONE question, one general pharmacology question. Even with being tested on a subject I was not taught I think I did pretty well on the exam. Chamberlain needs to be fair in this situation, I do not think I am being unreasonable. And the fact the exam did not cover PMH pharmacology is NOT irrelevant, I was informed it would cover subjects I was already taught up to the Physical Assessment course. General pharmacology was not one of the courses I took. So please tell me how is the fact I did not take General Pharmacology, but was tested on General Pharmacology questions irrelevant??? 
  And I actually completed Physical Assessment in February 2023, thats when I did the Immersion. Chamberlain, please be fair? 
  
  Sincerely,
  
  ***************************

  Business response

  04/26/2024

  April 26, 2024
  
  BBB of ******* & *****************
  **********************************************************************************************
  
  Re: ***************************
  Case #: 21548906
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated April 18, 2024, regarding ***************************.
  
  Background of re-admit policy:
  
  Re-admit ** Students, regardless of track, who have already successfully completed NR-509: Advanced Physical Assessment but have not been enrolled in Chamberlain University for six sessions or more are required to take the Returning ** Student Proficiency Exam before resuming their studies. The exam covers advanced pharmacology, pathophysiology, and physical examination. Advanced pharmacology, pathophysiology, and physical examination are generalized knowledge that all ** students must know regardless of the enrolled ** track.The exam results will be limited to PASS/NO PASS, and no other information will be disclosed. The exam can only be attempted once, and LockDown Browser with Respondus Monitor software is required to complete the exam.
  
  This policy was created in 2021 to identify at-risk students re-enrolling in the ** program and provide additional didactic foundations and refreshers. The policy supports our academic goals as students sitting out longer than six sessions are at risk for poor academic performance, progression, and success in the program. In addition, the policy was implemented in 2021 at the request of preceptors to ensure students who have been away from their academic studies for several terms have the basic advanced foundational knowledge, skills, and ability to re-enter the practicum space.
  
  Summary from the Academic Catalog:
  
  Re-Entry Requirements (Nurse Practitioner Specialty Track Students Only) March 2021 & Beyond
  
  For all readmitted applicants who have completed NR-509 Advanced Physical Assessment in the curriculum, the following will apply:
  
  The student must complete an assessment prior to re-entry to determine the appropriate course placement. Students will have one attempt to earn a passing score. If the assessment is successfully passed, the student may resume where they left off in the program. If the student is unsuccessful on the first attempt, the student will be enrolled in NR-509 Advanced Physical Assessment (and the associated immersion) when it is available. NR-509 Advanced Physical Assessment must be successfully completed in order to continue in the degree program.
  
  
  Further findings of the investigation:
  
  On April 4, 2024, **************** took the 3Ps assessment to determine if she could progress in the degree program where she left off, or if she was not successful on the 3Ps assessment, then she would be required to repeat NR509. **************** did not achieve a passing grade on the proficiency exam administered on April 4, 2024, after sitting out 8 sessions.
  
  The re-entry assessment is a general proficiency exam and not specific or geared toward any specialty track. It is a basic 3P exam to assess a students knowledge of advanced pathophysiology, pharmacology, and physical assessment.Therefore, Ms. ******* claim that the exam did not cover *** pharmacology is irrelevant, as the exam is a generalized exam testing foundational knowledge from the previous 3P courses that all nurse practitioner students should know.
  
  Chamberlain reviewed the recording of calls on March 26, 2024, and March 27, 2024, between ****************, academic support and admissions regarding the re-entry exam.Neither the Academic Support Advisor nor the admissions representative mentioned anything about psychiatric questions on the exam. Both advisors specifically stated the exam contained questions related to general 3Ps content. Therefore, **************** was advised correctly and was not informed the Proficiency 3P exam would cover any *** content.
  
  The readmission policy was followed as outlined in the academic catalog. The readmission policy is for all students that have not been enrolled for six sessions or more.  Moreover, **************** was advised correctly that she would be required to repeat NR509, the advanced physical assessment, to resume studies in the *** program if you did not pass the re-entry assessment.
  
  Best Regards,
  
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This school fails to provide me the financial aid grant ***** when the VA has guaranteed my tuition be paid in full for my own benefit.

  Business response

  03/01/2024

  March 1, 2024
  
  BBB of ******* & ******** ********
  **********************************************************************
  
  Re: ********************
  Case #: 21306593
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated February 20, 2024, regarding ********************.
  
  **************** began her enrollment at Chamberlain in the September 2023 session. She has also completed enrollment in the November 2023 and January 2024 sessions. She is currently registered for the March 2024 session, which begins on March 4, 2024.
  
  **************** utilizes VA Chapter 31 benefits, along with the Federal Pell ***** and Federal *******************.  Below is a chart of the payments that have been made with the above aid:
  
  Session Date Posted Payment Amount
  September 2023 September 18, 2023 Federal Pell ***** $1,387.00
  September 2023 October 17, 2023 VA Chapter 31 $3,173.93
  September 2023 November 9, 2023 VA Chapter 31 $154.39
  November 2023 November 6, 2023 Federal Pell ***** $1,386.00
  November 2023 January 22, 2024 VA Chapter 31 $4,964.83
  January 2024 January 16, 2024 Federal Pell ***** $1,849.00
  January 2024 February 2, 2024 Federal ******************* $250.00
  January 2024 February 20, 2024 Federal Pell ***** (-$924.00)
  January 2024 February 21, 2024 Federal Pell ***** $924.00
  
  
  **************** has a student account balance of $260.00, which stems from the following:
  
  $60 Proficiency Test Fees PSYC110 and PSYC290 August 24, 2023
  $200 Fingerprint and Drug Background Fees July 28, 2023
  
  All funds that **************** was eligible to receive have been received and applied to her student account.
  
  
  Best Regards,
  
  Chamberlain University
  Student Affairs

  Customer response

  03/01/2024

   
  Complaint: 21306593
  
  I am rejecting this response because: not all funds has been applied. You hold on to the free money until VA pays and they pay 100% which you should not even keep not one cent of my Pell ***** or free money.
  
  Sincerely,
  
  ********************

  Business response

  03/12/2024

  March 12, 2024
  
  BBB of ******* & ******** ********
  **********************************************************************
  
  Re: ********************
  Case #: 21306593
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated March 1, 2024, regarding ********************.
  
  As previously stated in the response from March 1, 2024, all funds that are available to *************** for the January 2024 session have been applied to her student account.  This includes her VA benefits payment of $5,384.66.  Upon the VA benefits payment being applied to her student account, she received a credit balance of $2,099 on February 19, 2024.
  
  As of March 12,2024, a Federal Pell ***** ($1,848.00) and a Federal ******************* (******) have been awarded to **************** for the March 2024 session.  However, after these grants were applied to her student account, she has an account balance of $2,011.83.  The balance stems from tuition, fees, books and the prior charges from Proficiency Test Fees and Fingerprint and Drug Background Fees.
  
  Once a credit is created on Ms. ******* student account, a credit can be issued to her. However,at this time she has a student account balance of $2,011.83.
  
  Best Regards,
  
  Chamberlain University
  Student Affairs

  Customer response

  03/12/2024

   
  Complaint: 21306593
  
  I am rejecting this response because: Chamberlain doesnt send the Va counselor the invoice on time so that I dont have a remaining balance. As the counselor stated that he will pay if they will just send the invoice in on time. He stated that I should never have a balance if they send the invoice.

  Sincerely,
  
  ********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was never contacted by the school and I am making payments of ***** thats all I can afford and whenever I try to contact the school no one answers or returns my calls. I never attended the school so I dont understand why I am getting this bill. And if I am making small payments on it why is it still being sent to collections.

  Business response

  02/12/2024

  February 12,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 8, ****, regarding **************************
  
  *************** registered to begin courses in the September 2023 session, which began on September 4, 2023.  On September 1,2023, **************** contacted Chamberlain, stating she would not be able to attend, and requested that her September 2023 courses be dropped.  Because **************** dropped her courses prior to the start of the September 2023 session, the tuition and related fees were reversed to zero.  However, students in Ms. ******* degree program must obtain a background check, fingerprint screen,and drug screen (***) prior to their enrollment.  The *** is a non-refundable $200 fee for campus-based students. Once a student initiates the ***, the $200 fee cannot be refunded.  **************** had initiated the *** and, therefore, is responsible for the $200 fee associated with it. Further information regarding the *** fee is outlined in Ms. ******* signed Enrollment Agreement and signed ***-related Enrollment Agreement Addendum.
  
  Students are required to purchase textbooks, electronic versions of textbooks (eBooks),lessons and/or supplies, based on the course requirement.  Books and supplies are subject to the return policy established by the vendor.  The books and supplies charges of $60.33, $32.46, and ***** from August 31, 2023, are the responsibility of ****************, as she did not return the materials to the vendor.
  
  Below is a timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account:
  
  10/20/23 ******* Collections Letter sent to address on file
  10/24/23 Call attempt No answer
  11/7/23 Inbound call from student. Verified date of birth and address.  The student stated she would call back once she could make a payment plan.
  11/17/23 ******* Collections letter sent
  12/15/23 - ******* Collections letter sent
  1/3/24 Payment Made $10
  1/12/24 Payment Made $10
  1/30/24 - Payment Made $10
  1/25/24 ******* Collections letter sent
  2/9/24 Selected Self-********************; Payments Made - $75 and $14.09
  3/9/24 Scheduled payment for $75
  
  **************** is responsible for the student account balance and has selected a payment plan to continue making payments until the full balance has been paid.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  02/12/2024

   
  Complaint: 21266097
  
  I am rejecting this response because:
  Its funny that whenever I call to ask questions about what the charges were for no one never gave me a answer but when I contacted you guys they said what ever charge was for and when I called they never answered. 
  

  
  

  
  Sincerely,
  
  *************************

  Business response

  02/13/2024

  February 13,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 12, ****, regarding **************************
  
  Chamberlain has no record of speaking to **************** after she requested to drop from Chamberlain on September 1, 2023, until November 7, 2023, when she contacted the Chamberlain **********************.  Additionally,no emails, voicemails, or requests to be contacted at a specific time were received from ***************** 
  
  Please refer to the timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account in the February 12, ****, response.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The majority of Chamberlain's programs are virtual, yet not one is available to respond virtually. There are no direct emails to people, everything is a generic mailbox/vm and you are lucky to get a response. I have currently been emailing 2 weeks to get information from them that I need to sit for the boards. Its crickets...no response via email. I've been on hold for hours and have yet to receive a response. It is incredibly frustrating. They hold all the power and students are at their mercy, I am unable to sit for my boards until they send the appropriate information. I paid thousands of dollars for this program, graduated, but it is worthless if I cannot sit for boards.

  Business response

  02/02/2024

  February 2,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21215602
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 29, ****, regarding former Chamberlain student ********************
  
  *********** requested a validation form to be completed for a second time with ********* Services, as the third-party agency had changed their form and declared the original outdated despite being sent in 2023.  ************ submitted the new form to be completed, and she spoke with an Academic Support Advisor (***) on January 29, ****.  The *** explained that the ********* Services team would complete the form and send it within 3-5 business days.
  
  On February 1, ****, ********* Services emailed the completed form to the third party, with a copy sent to ************.
  
  Best Regards,
  
  Chamberlain University Student Affairs

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me for months after I dropped out. Then refused to answer my calls, they either hung up on me or got hostile. Because of this delayment they sent this fraudulent bill to collections where it will affect my credit score.

  Business response

  01/30/2024

  January 30,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 20, ****, regarding former Chamberlain student **************************
  
  ******************* was enrolled in the September 2022 session, which began on August 29,2022.  He was administratively withdrawn from his courses on October 3, 2022, due to non-participation in 14 consecutive calendar days.  He was notified on the following dates regarding the lack of participation in his courses: September 7, 2022, September 26, 2022, September 28, 2022, and October 3, 2022.
  
  His last date of attendance was during week 6 of the September 2022 session.  According to the Chamberlain Tuition Refund Policy, outlined in the Student Handbook, he was not eligible to receive a tuition refund and would be responsible for the $4377.67 balance on his student account.  He was notified on October 3, 2022, by email that due to the withdrawal, he may have financial ramifications and that he would need to speak to a Student Finance Advisor for further information.
  
  On the following dates, the Chamberlain ********************** attempted to contact ******************** regarding his student account balance. 
  
  December 16, 2022 ******* letter sent to address on file
  January 17, 2023 A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  January 20, 2023 ******* letter sent to address on file
  January 26, 2023 An Academic Support Advisor spoke to ********************, who said he would not return. He was advised to speak to Student Finance regarding his balance.
  January 31, 2023 Outbound call made to ********************, left voicemail
  February 17, 2023 ******* letter sent to address on file
  February 24, 2023 Outbound call made to ********************, left voicemail
  March 16, 2023 Pre-Final Demand letter sent to address on file
  March 30, 2023 Final Demand letter sent to address on file
  April 5, 2023 - A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  April 28, 2023 Mr. ********* account was transferred to a third-party collection agency.
  
  Mr.********* student account balance is currently with **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  01/30/2024

   
  Complaint: 21168132
  
  I am rejecting this response because: You are falsely stating that I attended on a date that I did not attend. According to ***** law I shouldve been dropped from the course long before you claimed I was still attending. As for the $4000 tuition owed you still charged me $6000. And to top it off your employees have hung up on me when I tried to solve this issue on multiple dates.
  
  Sincerely,
  
  *************************

  Business response

  01/31/2024

  January 31,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to Mr. ********* response from January 31, ****.
  
  ******************* was enrolled in the September 2022 session.  At no time did ******************** request to withdraw or drop from the three courses he was enrolled in during the September 2022 session.  The withdrawal process and Chamberlain Tuition Refund Policy are fully outlined in the Chamberlain Student Handbook and in Mr. ********* signed Enrollment Agreement. 
  
  He was notified on multiple occasions that he may be administratively withdrawn from Chamberlain if he did not participate in his courses.  As stated in the previous response, he was notified on October 3, 2022, that he had been administratively withdrawn.  He is responsible for the balance on his student account.  After multiple attempts by Chamberlain to speak to ******************** regarding the balance on his student account, his account was transferred to **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  In regard to ************************ allegation that Chamberlain's colleagues hung up on me when I tried to resolve this issue on multiple dates, there is no record that this occurred. Recorded contact with ******************** shows that Chamberlain colleagues spoke to ******************** regarding the November 2022 session, which he was dropped from, and the hold on his student account due to an unpaid balance.  If ******************** has exact dates to show that colleagues did hang up on him, Chamberlain will review further.

  The attached document has additional documentation to support this response. 
  
  
  Best Regards,
  
  ****************************
  Chamberlain University
  Student Affairs
  
  

  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to appeal my dismissal from Chamberlain University FNP post graduatecertification program. I entered the postgraduate program in January 2023. I failed **** 509 in Sept. 2023 (after a multitude of emails back and forth with my professor related to my acute medical conditions and family tragedy). I was never told I would not be able to increase my GPA regardless of how well I did in the repeat course, enough to get a 3.0. It pains me to post and contact regulatory agencies and federal agencies, but at this point, I am lost, stressed, depressed, and fatigued from the disinformation and misinformation. This is purely a matter of lack of communication and poor consumer service. Very fixable. I have also received an email that I have not logged clinical hours in over a month when, in all actuality, I logged every day up until 12/20. Have emails and screen shots. I also received a notification from ************** that I would need to take an incomplete since I only had 114 hours. This was not accurate, and I screenshot her the email and clinical log from metrics that showed I had 127 hours as of before the deadline. Not to mention, we lost an entire week of class/clinical due to a holiday vacation. That created stress and chaos for the whole cohort. I received a call from vvvvvxxxxx on a Saturday in September to discuss this. She was accommodating, and she was not even working but decided to reach out and help me navigate the situation. She told me if I retake the class **** 509) and successfully pass, it will remove the ** and I will be all set. Unachievable goal. Dismissed without warning. Grades three B's and two C's.Explemary reviews from physician/preceptor and professor. The entire cohort has reported a negative experience.25 years in healthcare three degrees, and a doctorate to be dismissed by an online certification program with hundreds of neg. reviews.

  Business response

  01/09/2024

  January 9, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21103594
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student ********************
  
  On December 28, 2023, ************** was notified that she had not met Chamberlains established standards of academic progress. Specifically, ************** did not meet the minimum cumulative grade point average after the November ************************************************************************* a prior semester. The notification also explained that the student may appeal the action by submitting an Appeal for Reinstatement form, which is available through their academic support advisor.  Chamberlains standards of academic progress and the Appeal for Reinstatement Policy are both fully outlined in the Chamberlain Student Handbook, which is available to all students.
  
  On January 3, ****, ************** was sent an Appeal for Reinstatement Form to complete. ************** completed the form on January 3, ****.  On January 5, ****, ************** contacted Chamberlain by phone and stated that she had submitted cases to the board of education and other state board regulatory bodies because she had difficulties with Chamberlain.  She also indicated in another phone call that she would follow up with her attorney.  All of this was communicated prior to her Appeal for Reinstatement being reviewed. 
  
  On January 5, ****, an Academic Support Advisor (ASA) emailed ************** that the **** would review her Appeal for Reinstatement outside of the **************** and their timeline.  This is an exception to the policy.  She was notified that she would receive the appeal decision the following week.
  
  On January 8, ****, an ASA spoke to ************** by phone and explained that her appeal was approved.  She was also advised that she would need a **** semester GPA (B+ average over Jan 2023 and March 2023 sessions) or that earning two As would raise her cumulative GPA above **** after the March 2023 session. If she can earn a **** semester GPA,she will have two additional sessions to raise her cumulative GPA above ****.   If the cumulative GPA remains below **** at that time, ************** faces dismissal again.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am a student at Chamberlain University, in their MSN-FNP specialty track. I have been dropped from my course NR511 on Wednesday, January 3rd, ****. "due to one or more outstanding items not yet completed for your practicum application; you will be dropped from your upcoming practicum course." The outstanding item is not due to my incompetence or inability to meet the guidelines set by Chamberlain University. It is due to the Chamberlain ELC/legal team needing to work with my clinical site (for which both the site and preceptor have been approved). I have found my preceptor independently and worked out a schedule between working full-time, precepting, and being a full-time mother and wife. Everything has been approved except for the signing of the contract. The agreement between Chamberlain and their students is for students to submit everything in time to ensure enough time for Chamberlain ELC to deal with the formalities required for students to precept. I submitted my practicum requirements long before the 120 days and fulfilled my compliance expectations. I have called weekly for an update on my practicum status, with no updates, except blame placed on my clinical site. Per my clinical site, it has been stated that Chamberlain has not signed the contract set by my site. Of course, none of this has been communicated until after I have been dropped from the course. I need this issue resolved because being forced to sit out for a session is not an option, especially since I have fulfilled all requirements. The extension of registration up till Jan 13th is laughable. The expectation for students to complete an eight-week course in 7 weeks due to Chamberlain's inability to ensure students start courses on time is unacceptable. I am requesting that this concern be addressed as I have done everything asked of me.

  Business response

  01/10/2024

  January 10,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************
  Case #: 21102015
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student **********************
  
  On November 15, 2023, ************** was conditionally registered for NR511 for the January **** session.  She was notified regarding the registration by email, which explained the following,
  
  Although your registration is complete, this registration is conditional because you may have outstanding items still needed on your practicum application. All outstanding must be processed and approved to maintain your enrollment statusAll outstanding items must be processed and approved by 1/3/**** before the January **** session begins to maintain enrollment in the above course. If the required outstanding items are not processed and approved by the deadline, students will be dropped from their previously planned course schedule. Conditionally registered students cannot attend the practicum site until all required documentation on the application is complete. An experiential learning coordinator will contact students who are cleared to attend the practicum site.
  
  ************* was provided updates throughout the month of December 2023 regarding the status of her practicum application.  The updates included notification that the contract agreement had not been received from the parent company of her practicum site. On January 3, ****, ************** was notified that the contract was now with the Chamberlain legal department for review. On January 8, ****, it was confirmed that ************** was registered for the January **** session. An Academic Support Advisor sent her an email confirming the registration on the same day.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Prior to enrolling at the university, I received information that the post-9/11 ** bill would provide complete coverage for my tuition. The ********* campus, they added, is a yellow ribbon institution. One year after placing my confidence in them, I received a bill for $3,300. Thebest response when I contacted the school in an attempt to resolve the matter was that we were unable to be of assistance. A fractured ankle and busted shoulder sacrifice for the ** bill, and here I just got scammed.

  Business response

  01/08/2024

  January 8, 2024
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************
  Case #: 21067429
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 28, 2023, regarding Chamberlain student ****************
  
  ********* completed the following sessions while enrolled at Chamberlain: September 2022, November 2022, January 2023, March 2023, May 2023, and July 2023.  He was eligible to receive 100% of his Chapter 33 Post-9/11 ** Bill benefits to pay towards his tuition and fees. ********* received his Chapter 33 benefits for September 2022, November 2022, January 2023, March 2023, and July 2023 sessions.
  
  ********* completed CHEM120 in the May 2023 session at Chamberlain.  A transcript evaluation was completed, showing that ********** completed CHEM120 at ******* University (CHEM202); however, an official transcript from ******* University had not been received at Chamberlain. The VA will not provide the ** Bill to a student if they are taking a course for the second time unless the student failed the course on their first attempt.  Because there was no official transcript from ******* University, Chamberlain could not certify *********** Chapter 33 benefits for the May 2023 session.  On October 6, 2023, a Student Finance Advisor emailed ********** and explained that the VA will not pay for a second attempt at a course, unless he failed it.  He was asked to provide his official transcripts from ******* University.  As of the date of this letter, Chamberlain has not received an official transcript from ******* University for ********** 
  
  An official transcript from ******* University is necessary for Chamberlain to review and determine if ********** failed CHEM120 at ******* University or if he earned a passing grade.  A failing grade would mean that he would be recertified with the VA for payment of the course.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am in the ****Online program and the student finance office has been horrible about issuing my refund check! I filled out a form on the phone and the advisor confirmed it was correct and now over a week later it was apparently incorrect. I've been told so many things that weren't correct so I have to call back and speak to others to get the right information. It's the end of the semester and I still have NO refund. There should not be a 14 day waiting period for literally every single action the school takes. This is ridiculous and I am about to contact an attorney. I can't even call and speak with management, it's another "waiting period" to which they don't even call you.

  Business response

  01/03/2024

  January 3, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21008073
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 15, 2023, regarding Chamberlain student **************************
  
  *************** mother applied for a Federal Direct Parent PLUS loan to be disbursed to **************** student account upon approval of the loan.  The Parent PLUS loan was approved, and it was applied to Mr. ****** student account on November 16, 2023, in the amount of $7,571.00. 
  
  The Parent Plus loan created a credit balance of $5,310.00.  On November 16, 2023, the entire credit balance of $5,310.00 was sent via check to the address on file for **************** mother in **********, **.  Per Federal regulations, excess funds from a Federal Direct Parent PLUS loan must be paid to the borrower/parent; in this case, **************** mother would receive the excess credit balance from the Parent PLUS loan.
  
  On November 30, 2023, ************** contacted Chamberlain and explained that his mother had moved from the address on file before the Parent PLUS loan credit was mailed to her.  On December 1, 2023,a Student Finance Advisor (***) explained to ************** that the credit was mailed to his mother, at her address on file. He was instructed to have his mother update her address on the Master Promissory Note, connected to the Parent PLUS loan.  Additionally, a Stop Payment Form would need to be completed by **************** mother after 14 business days. 
  
  On December 14, 2023, ************** sent a Stop Payment Form, signed by him.  He was notified again that the Stop Payment Form would need to be completed and signed by his mother.  Later, on December 14, 2023, ************** called to confirm that the updated Stop Payment Form had been received.  The *** confirmed that the document had been received. The *** also reiterated that a paper check would be sent by mail to **************** mother, per her address on file. She also stated that the date of delivery of the refund would depend on the USPS.
  
  On December 27, 2023, ************** contacted Chamberlain regarding the credit balance payment. A review of his account found that due to the completion of a Stop Payment Form, the funds were put back into his student account before being re-released.Because ************** had a current account balance, the excess credit was applied and re-released. ************** had a balance of $5,005.00, so the refund was applied,and he was sent the remaining $5 left from the voided credit. ************** was advised that he would get the full $10,854.00 credit refunded once his additional financial aid posts during weeks 2-5 of the session.
  
  ************* then requested for the application of the funds to his account to be reversed.  On January 2, ****, an *** explained to ************** that his mother must send a handwritten note requesting the credit because the funds were from a Federal Direct Parent PLUS loan. 
  
  Because the loan in question is a Federal Direct Parent PLUS loan, any excess credit must be sent directly to the parent who borrowed the loan, there are no other exceptions to this.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

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