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Business Profile

Online Retailer

Bottle Buzz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2024 (around 12/14) I ordered a bottle of ********* Bourbon from Bottle Buzz. Total cost with shipping and insurance was $191.13. When the package arrived, the bottle was leaking. The packing was wet and smelled of bourbon. I called the company and explained the issue. The person I spoke with refused to help me. He said this was considered minor damage. I told him I was concerned there could be glass fragments in the bourbon. He would not help me. I filed a dispute with my credit card company and soon received an email from Bottle Buzz offering me a 15% discount on the bottle I had or a replacement. I opted for a replacement and asked if they would be sending me packaging to return the leaking bottle. I did not receive a response. I started following up via email. Each time I was given the runaround. I was told this was being forwarded to a department that could take care of this. NOTHING has been done, and it is now mid March.

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on Bottle Buzz on 12/27/24. On 1/6/25 I had not received any shipping information and sent an email inquiry. There was no response and after 3 more business days, I contacted their toll free number and was told by a live agent my order was in advance shipping and tracking would be provided soon. I have now sent 8 email inquiries, some with responses my issue was being escalated but never any progression. On 2/4/25, after my 7th email asking for an update, I was told to my issue was being worked on and not to contact again for 48 hours. I sent my 8th follow up on 2/13/25 and still have no update or response. I have asked for a refund on 4 occasions and get no response. I believe this is a scam and would appreciate any assistance from BBB.

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of whiskey on December 20, 2024 as a gift. The company took my payment and it has never shipped. I requested over 5 times to cancel my order and to refund the payment and they refuse. They have provided no assistance or explanation of why I havent received my product or why it wasnt shipped. All I request is a cancelation and a refund, and they are refusing.

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Wednesday, December 18th and paid $93.09 for Next Day Delivery and $39.99 for 24-Hour Expedited Processing and Handling. I paid these extra fees totaling over $130 so that the order was guaranteed to arrive on Friday, December 20th. I called and emailed on Thursday, December 19th to confirm if the order had shipped, and was told that "*** does not provide tracking numbers, but your order is scheduled to be delivered on Friday, December 20th." I called again on Friday and was told again that "*** does not provide tracking numbers, but the order is scheduled to arrive tomorrow by 3 pm." I asked repeatedly for a tracking number, as it makes no sense that *** would not provide that, and the agent was unable to help me.

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 bottles of expensive Ancestral mezcal. Received 2 bottles of cheap Artesanal mezcal. Contacted the seller several times over several weeks. Each time I was assured they would send the correct bottles and a return shipping label. Never happened. Now I just want a refund and cannot get their attention.

  • Initial Complaint

    Date:10/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was confirmed on 9/27/24 they charged my card but will not give a tracking number or reply to my emails asking why and where my order is and why they do not respond.

  • Initial Complaint

    Date:12/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 10, 2023 I purchased three bottles of blantons to be delivered to my house. When the alcohol arrived I noticed the bottles were a slightly different size and didnt come with the signature bag that comes along with it. One of the products was leaking which is why I originally contacted the company. I felt their response was a little sketchy so researched the rules on ********** rules and realized it was illegal to ship to consumers in **************.

Bottle Buzz is NOT a BBB Accredited Business.

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