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Business Profile

Online Retailer

Gabriele.Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for an expandable dining table on January 24th 2023. I was charged $49.98. I waited for my order to arrive and never did. I send them an email on 2/22/23. , letting them know that I had placed an order and had not received anything. They told me that my order had been delivered. I told them that it wasnt delivered to my home, since it was a dining room table I would not be able to miss it. They said to check with my neighbors and my post office and to pretty much go on a wild goose chase for my item. We have been emailing back and forth since. They offered me only $39 back because they lost too thats all they can do for me. I feel that since i did not receive anything I should not be penalized and have to pay anything. It is now March and I still havent gotten the item I ordered or my full refund. They keep telling me they will not refund me my full refund. I want people to be aware that this company does not care about their customers and takes peoples money and they do not want to take responsibility for orders that either get messed up or just simply do not get send to their customers.

Gabriele.Store is NOT a BBB Accredited Business.

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