Online Retailer
Genshin Impact StoreFind BBB Accredited Businesses in Online Retailer.
Information and Alerts
Alert Details
This business has 2 alerts.
Misuse of BBB Name and/or Logo
On 03/09/2023, 03/15/2023, and 03/21/2023, the Better Business Bureau contacted Genshin Impact Store requesting for the removal of BBB Accredited Business Torch logos from their website. Genshin Impact Store is not an accredited business. Therefore, this business is currently violating the BBB's name and logo policy and has falsely stated BBB accreditation or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus.
This matter has been referred to the International Association of Better Business Bureaus (IABBB) and the Illinois Attorney General's office for further action.
Alert
In March 2023, BBB investigated Genshin Impact Store's business practices. This investigation was prompted by a scam submission regarding a consumer never receiving items from the business after making a purchased from their website.
The BBB found the website could be impersonating a https://www.genshin.shop/ which also claims to be an authentic shop.
The business does not have an actual address for shipping and returns. There are no SOS reports for IL found.
This business may need to have a license to sell official Gershin collector items.
Social media accounts show complaints for items not sent to consumers after purchase.
On 3/09/2023, 3/15/2023, and 3/21/2023 BBB requested additional information. The business has opened the emails sent by us. As of 3/27/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Genshin Impact Store.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 3/09/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://genshinimpact-store.com/product/genshin-impact-guoba-bear-bowl/
Genshin Impact GUOBA Bear Bowl
$122.38 $113.99
[OFFICIAL MERCHANDISE] Zhong Li Rex Lapis XL-Size Plushie
$119.99 $129.99
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 3/27/2023, business has not responded to BBB emails or modified the website.
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