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Find a Location

justfashionnow has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business Profileforjustfashionnow

    Online Retailer

    Current Alerts For This Business

    There are 4 alerts for this business. See all alerts
    Out of Business:
    According to information in BBB files, this business is no longer in business.
    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints concerning

    Consumers allege never receiving product.

    Consumers allege product is poor quality. Some garments consumers received have been damaged is ill-             fitted or not the color of the item purchased. 

    Consumers allege that after getting customer service on the phone, the business is refusing to process               refunds. 

    Consumers allege the business is asking consumers who want a refund to return items to China, costing             customers more than the price of the item. 

    On 10/13/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 11/2/2022, the BBB has had no response. 

     

     

    Additional business information

    Additional Info:
    Mail sent to the business on 09/21/2022 was returned by the U.S. Postal Service as Undeliverable as Addressed.
    Advertising Review:

    “BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.”
     
    On 12/16/2021, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

    $19.99 $39.99

    •  - The slash on the price indicates that there is a price comparison being made without disclosing the basis for the comparison.
    •  

    The BBB Code of Advertising States:

    2. Comparative Price, Value and Savings Claims

    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising1 plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

    2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

    2.1.1 Their own former selling price;

    2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

    2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

    2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

    Here is the requested next step for your business:

    • Define what the basis for the price comparison is based on and disclose this information on your website per Section 2 of the COA.
    •  
    • As of 2/2/2022, business has not responded to BBB emails or modified website/substantiated claims.

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 527 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Chicago, IL 60615-2953
    BBB File Opened:
    6/18/2020
    Business Management
    • Business Manager, Business Manager
    Contact Information

    Principal

    • Business Manager, Business Manager

    Customer Contact

    • Business Manager, Business Manager

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    52 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2024

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    Product never received and my bank confirmed this was a scam. The amount was $149.96. The first time I ran my card, it was denied so I tried a second card and it went through and cleared the bank. The transaction was on February 13, ****.

    Customer Reviews

    527 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ann S

    1 star

    05/09/2024

    Horrible. I ordered several items January 2022...small size was HUGE. what looks like a knit, is only a photo of a knit, put on a polyester shirt. I spent a couple hundred dollars. Tried to return $87.51 of merchandise. I had to bag and send to *****, costing me $44.75 at the USPostOffice. There used to be a number to call. Can't find one now. I have written n they promise to send the refund OR they said not received in *****. I'm out over $130. MY OPINION IS: CHEAP, PHOTOS OF NICE THINGS, NO REFUND AS PROMISED, WASTED SHIPING TO *****, QUALITY IS VERY BAD.I have all documents from the **** shipping to *****.

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