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Business Profileforjustfashionnow
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning
• Consumers allege never receiving product.
• Consumers allege product is poor quality. Some garments consumers received have been damaged is ill- fitted or not the color of the item purchased.
• Consumers allege that after getting customer service on the phone, the business is refusing to process refunds.
• Consumers allege the business is asking consumers who want a refund to return items to China, costing customers more than the price of the item.
On 10/13/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 11/2/2022, the BBB has had no response.
Additional business information
“BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.”
On 12/16/2021, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
$19.99 $39.99
- - The slash on the price indicates that there is a price comparison being made without disclosing the basis for the comparison.
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising1 plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
Here is the requested next step for your business:
- Define what the basis for the price comparison is based on and disclose this information on your website per Section 2 of the COA.
- As of 2/2/2022, business has not responded to BBB emails or modified website/substantiated claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Chicago, IL 60615-2953
- BBB File Opened:
- 6/18/2020
- Business Management
- Business Manager, Business Manager
- Contact Information
Principal
- Business Manager, Business Manager
Customer Contact
- Business Manager, Business Manager
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Customer Reviews
527 Customer Reviews
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Most Recent Customer Review
Ann S
05/09/2024
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