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Business ProfileforOrbitz
Current Alerts For This Business
We expect to launch new features that make it easier for our customers to manage their travel plans by text message or email. We’re also working through ways that we can reach out to customers who have travel starting in the next 72 hours so that we can support these customers more quickly. We understand the importance of each of our customers’ trips, and are working as fast as we can to provide this additional assistance.
The impact of the novel coronavirus (COVID-19) on travel continues to change rapidly. Our travel partners’ policies regarding cancellations and refunds are also changing daily. Customers who have filed a complaint because they could not previously cancel their trip for a refund or rebook due to our travel partners’ policies may now be able to do so. We ask that our customers visit our customer service page for up-to-date guidance on the best steps to take.
This can be a confusing and stressful moment for travelers, and we understand their need for timely answers and assistance. Know that we are working together with our travel partners, 24 hours a day, seven days a week, to assist all our customers.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 500 W Madison St STE 1000, Chicago, IL 60661-2559
- BBB File Opened:
- 4/1/2001
- Years in Business:
- 24
- Business Started:
- 2/24/2000
- Business Started Locally:
- 2/24/2000
- Business Incorporated:
- 8/27/2002
- Type of Entity:
- Corporation
- Alternate Business Name
- Orbitz, Inc.
- Orbitz of Illinois, Inc.
- Orbitz Worldwide
- Related Businesses
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Robert Dzielak, Chief Legal Officer
- Ms. Rachel Fields, Supervisor
- Contact Information
Principal
- Mr. Robert Dzielak, Chief Legal Officer
Customer Contact
- Ms. Rachel Fields, Supervisor
- Additional Contact Information
Fax Numbers
- (800) 727-0361Other Fax
Phone Numbers
- (312) 279-7740Other Phone
Website Addresses
- (800) 727-0361
Customer Complaints
935 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
120 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Serina S
07/23/2024
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