ComplaintsforOrbitz

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I booked a car through Orbitz with Sixt.My daughter had to have emergency surgery and I stayed at the hospital with her.My wife did go on the trip and needed the car.Because it was reserved under my name, the car company wouldn't honor her with the reservation. However, they did say they'd honor the rate and just do a different reservation with her. They said my reservation was with Orbitz and that Orbitz had my money (it was pre-paid), and she said that Orbitz tries to get out of paying it and that I'd have to be persistent to get it."************** | saljsalgadolopez" claimed that he asked the car company to release the reservation and that they refused to do so, so they would not refund my money.I told him that I have, in writing, that Sixt does not have any hold on my reservation as it was all through Orbitz. He lied and said that they won't release it.I just want my refund for the reservation that I paid for and couldn't use under my name as my daughter was in emergency surgery for her appendix, and we had to pay (again) for the reservation under her name.

  Customer response

  08/07/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Orbitz advertised that a round trip flight from ************************** had "seat selection included". I'm flying with children and specifically chose that flight because I could select seats. After the purchase, when I went to the airline website to select the seats I'm told that the only way to select the seats for my return flight is if I pay an extra fee per seat that will add up to $100 more on top of the fare and fees I've already paid for.

  Business response

  07/30/2024

  July 31.2024 
  
  Better Business Bureau
  ******* ***** ************************************** Department
  
  RE: Orbitz Case 03241983
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from *********************************** (BBB case number ********) regarding the free seat selection on her flight reservation, booked under itinerary number 72883276222063.
  
  Our records show that she made this reservation on July 25, 2024, on ****** Airlines. In response to her inquiry about seat selection, we would like to clarify that seat assignment is an ancillary service controlled by the airline. Availability of free seats depends on the type of fare purchased and current availability at the time of booking. For her specific reservation, the seats assigned on the outbound flight are 34A, 34B, 34C, and 34D. For the return flight, the seats assigned are 35A, 35B, 35C, and 35D. Please note that any changes to seats or charges are governed by the airline's policies. We regret as we were unable to close the case as per ********************** Expectations. 
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Yash S
  Global Travelers Resolutions Tea

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Attempted to canceled flights and 3 separate hotel bookings due to a family medical emergency (heart attack). Used the "chat" function as I was unable to speak to a live agent calling the customer service number (numerous times) and requested cancellation. Over 2 days (July 15th and July 16th, 2024) I requested cancellation to 4-5 different agents (via website chat), but my hotel booking still has not been cancelled. I am unable to use the travel protection plan/insurance due to this booking still being "valid" and never canceled by Orbitz.

  Business response

  07/29/2024

  29 July 2024
  
  Better Business Bureau
  ******* ***** *************************************** Department
  
  RE: Orbitz Case # ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************** ("********************") allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from ********************** (********) regarding the refund of the reservation confirmed with ****************
  
  Our records indicate that ******************** had confirmed a reservation with Hotel Raffaello checking in on 22 Jul 2024 for 3 nights. We understand he connected with us to get the property refunded as he is unable to travel due to family emergency.
  
  Upon receiving the complaint, we had reviewed the case history and found that the booking was refundable 6:00 PM local hotel time, Monday, July 15, 2024. ************************ contact records suggest that he connected with the frontline team for the refund after the booking was inside penalty window which means that upon cancellation 100% penalty for the booking value will be applied.
  
  However, we had connected with the property for the refund of the reservation. We have received the response stating that hotel doesn't give refunds for any reason. They have imposed the booking policy and denied releasing the booking funds. Therefore, we will be unable to process the refund of the reservation.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Rajat
  Global Traveler Resolutions Team

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Arrived at hotel, temperature outside was 102 degrees, checked in and went to room, room was extremely hot but ac was not on. We turned on ac and left to let the room cool since it was unbearable. When we got back the room was hotter than when we left and the ** wasn't working. Went to talk to the desk about getting a room with ** since that was listed as an amenity when booked and was told they would change us rooms if we paid more money. We declined and went to a different hotel down the road with **. This room was unsafe to stay in especially with young children and a senior. They were in no way going to be able to book anyone else in this room without the ** being fixed. I want a full refund. They offered a $100 refund which I declined because that is not what I paid. They sent the $100 anyway. They still owe me $111.65.

  Business response

  07/25/2024

  25 July 2024
  
  Better Business Bureau
  ******* ***** *************************************** Department
  
  RE: Orbitz Case # ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from ******************************* (********) regarding the refund of the reservation confirmed with Comfort Inn ********* Richland.
  
  Our records indicate that **************** had confirmed a confirmed a reservation with ***************** ************** Area checking in on ***** August 24. We understand that **************** is requesting the refund of reservation as she was unable to use the booking due to faulty Air Conditioning unit.
  
  Upon receiving the complaint, we have reviewed the case details and found that we had connected with the property requesting full refund of the reservation; however, the request was denied. Property claimed that the claim of faulty Air-conditioning unit was false. The issue was fixed when **************** reached out to Front Desk team. However, the property was able to approve a refund of total 100 USD out of the booking value, as they were unable to resell the room for the night.
  
  We understand **************** was unable to utilise the reservation she had confirmed and had to rebook a room with a different property. **************** being Gold traveler, despite the refund being denied, we have processed the refund of the remaining booking value. **************** will receive a refund of ****** USD to the card ending with 9400. The funds will reflect in the account within 7-10 business days.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Rajat
  Global Traveler Resolutions Team 

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the dates and hotel that the complaint is against is wrong. The dates were July ***** and the hotel was comfort inn. The front desk confirmed the ** unit was not working and said they had many rooms with no working ** at that time.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 8, 2024. I reserved and paid for a rental car on the Orbitiz website through Sixt Rental Car in *******, ** for ******. I paid for car up front and was debited the transaction of the full amount from my bank account. The reservation was for July 14th, 2024.On July 14th 2024, I went to Sixt Rental Car to get my car reservation, and I was told I needed a credit card to finish the reservation since I had an out-of-state driver's license. I said, What do you mean? I have already paid for the reservation. They said, per their rental agreement, I need to have a credit card in order to finish the reservation, and therefore I cannot have the car. I said I already paid for the car, and my debit card has been debited the full amount. They said, per their rental agreement, they can not release the car to me. I said I rented the car through Orbitiz, and they took the full amount from me as part of # **************.Sixt car rental told me to contact ******* because the contract was agreed upon through them.I did not see anywhere in the agreement where it clearly stated upfront in an area where I was able to see clearly that I needed a credit card on file because I had an out-of-state driver's license or that I needed a credit card at all (which I do not have), and if I did not have one, I was going to forfeit my reservation, and the full payment of $****** would be taken from me as my reservation would be cancelled.This is a complete scam, and ******* and Sixt have conducted predatory consumer practices as they force the consumer to put a credit card on file as part of the reservation and then cancel the request and take the consumer's full payment as part of the "cancellation policy" that is not clearly stated upfront before the consumer agrees to the reservation.My trip I had planned for July 14th was ruined, and I had to make other plans, and now I'm out $****** as a result. Orbitiz should be shut down for this type of business practice

  Business response

  07/31/2024

  31st July 2024
  
  Better Business Bureau
  ****************************************
  Complaint Department
  
  RE: Orbitz Case # ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue with our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from ***************************** (BBB case number #********) regarding car rental bookings.
  
  Our records indicate that ******************** booked a pre-paid car rental booking with Sixt ****************** for pick-up on July 14. We understand that ******************** is requesting a refund for the car booking.
  
  Upon investigation, we determined that according to the car rental policy, the driver must present a valid driver's license and credit card in their name upon pick-up. We checked that this information was provided to ******************** at the time of booking. As Expedia acts as an intermediary, we do not have control over the car rental rules.
  
  We promptly reached out to the car rental company on behalf of ********************. With their approval, we have processed a refund of $403.79 for ********** **** card ending in 9277. Please allow 7 to 10 business days for the refund to appear in your account.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  
  Sincerely,
  *******
  Global Traveler Resolutions Team

  Customer response

  07/31/2024

   
  Complaint: 21999089
  
  I am rejecting this response because: although there has been verbiage and correspondence regarding a refund, as of today, July 31st 2024, I have not yet received a refund.
  
  Sincerely,
  
  *************************

  Business response

  08/05/2024

  August 5, 2024

  
  Better Business Bureau
  ******* and North Illinois
  Complaint Department
  
  RE: Orbitz Case # ********

  
  Dear Better Business Bureau,

  
  Thank you for forwarding the consumer rebuttal from ***************************** (BBB case number #********). We regret to hear ******************** did not accept our response.

  
  We have reviewed the documentation and new information ******************** provided to further address his or her concerns.

  
  After a thorough investigation, we have confirmed that a full refund of ****** USD was successfully processed to Mr. ********* **** card, ending with 9277 for the car rental booking (**************). The refund was processed on July 31st. Please be aware that it may take between 7 to 10 business days for the refund to appear in the bank account. A receipt has also been sent to Mr. ********* registered email address. We kindly suggest that ******************** contact his financial institution for further information regarding this matter.

  
  We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  *******
  Global Traveler Resolutions Team

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 7-8 2024, I tried to purchase two plane tickets through Orbitz.com. The purchase prize was debited from my bank account but never received the itinerary stating I purchased anything. I called customer service on 3/10/2024 and they stated they had a glitch and that the transaction was canceled and that the money was suppose to show back in my account within 72 hours. The 2 emails I received from orbitz contained a charge receipt for $360.23 (receipt **************) and another for ****** (receipt 7277699082649)The time passed and nothing. I contacted my bank to confirm and checked my online portal and nothing there was still nothing debited back to my accounts. I went back on line to check their terms and conditions for returns and it stated that it could take up to 2 billing cicles so I waited. I been checking my accounts for any refunds and nothing. I called today 7/13/2024 and was told that I had to submit a bank account statement showing the charges. I asked why I had to do that if they had the transaction information in their system. Their answer was pretty much that I had to prove the charges even though they already have the transaction information in front of them. I asked them to give the transaction information so I could submit a claim through my bank but they refused to give me that information. They say the did not have it. I then asked for their name and employee id number and they refused to give me that information. All she gave me was her first name and that she was the supervisor. I only received an email stating to send my bank account statement. I really dont feel comfortable sending my private transaction information to who knows what country.

  Business response

  07/23/2024

  July 24, 2024
  Better Business Bureau
  ******* ***** ************************************** Department
  
  RE: Orbitz Case ******** / BBB case ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from Mr. **** ********************* (BBB case number ********) regarding a refund of USD ****** ***** USD ****** since the reservation was not confirmed.
  
  First and foremost we are sorry to hear about that the reservation didnt go through and the hassle this has caused to ************. Upon reviewing the case we found ************ contacted our frontline to get the refund since the reservation was not booked, however didnt get a satisfactory response.
  
  We want to inform ************ that the reservation was suppose to be charge by the Airline and not Expedia. Considering the transaction status from our end shows as canceled, our frontline was unable to help with the transaction. Therefore, we have reviewed this case and sent this case to our payments team to confirm if ************ was charged or not. As a result we found the transactions of USD ****** ***** USD ****** were canceled and should reflect in Mr. ***** card.
  
  In case he is not able to see the credit back in his account. We recommend him to contact his bank/financial Institution for further clarifications on these transactions.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  *************************
  Global Traveler resolutions **********************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Booked a room with no electricity and gave me a hard time, hung up on me 6 times, said it was going to be 10 days before I got my money back .Was rude hard to understand and keep acting like they couldnt hear me and laughed when I said I was recording and filing a better buisness complaint.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/7/2024, my wife contacted Orbitz to spend two flight credits for our children. The tickets cost roughly $400 more than the credits so we paid the balance on our credit card. At the same time, we purchased two additional tickets for an additional $1600. For both transactions, we were told we had 24 hours to cancel with no penalty. Two hours later, she contacted Orbitz to say we decided to cancel because the price was outrageous (not their fault, just the costs of travel these days). They fully refunded the $1600, but told us the additional $400 we spent would be credited to our Orbitz flight credits and that even though we had just made the transaction merely hours earlier, they would not give us our money back. I spent over an hour with a CSR over ********* and still have the exchange showing she refused to return our $400. I can share the entire exchange, but for now, a few excerpts may be useful: Here is her explanation: "I'm really sorry for the misleading information. When you redeem your flight credit you need to cancel your reservation within the day of redeeming in order for your additional payment to be refunded back to the original form of payment. -****"When I explained that we adhered to his policy and called within two hours of booking the tickets, she asked who canceled the booking. I responded that it was my wife, and then she replied as follows: "Got it and this is noted. That's the reason why you're receiving a travel credit rather than the refund of your additional payment. Please be advised that if you want to redeem your travel credit, and you want to cancel it, please contact us directly since there is a process that requires agent assistance. Thank you so much for your understanding. Is there anything else I can help you with? -****"In fact, we did contact them directly because there is no other way to cancel a reservation! Given she explicitly agreed we were entitled to a refund, I am not sure what else to do! Thank you.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Occurrence took place in 7/6 on or about 10:40 AM- Priceless Car Rental I received a 2018 ****** Camry that was/ is in poor condition but was rented with the following conditions:Passenger side view mirror was broken and could not be adjusted, when driving the car on acceleration to 50 the car would shake the interior was very dirty with cigarette ***** in the driver seat and smelled like urine when the Air Conditioner was turned off the rear view mirror was difficult to see because of the extended years of using the vehicle that had over 94 thousand miles on it, I find this to be unacceptable and unprofessional salesmanship to lend out a car in this condition, both Orbitz and Priceless were contacted and Orbitz states they have received several complaints about this company and Priceless stated since the car was prepaid there is nothing that can do unacceptable by both establishments, without resolution. Please advise on how this matter can be settled timely. Thank you

  Business response

  07/17/2024

  Tell us why here...July 17, 2024
   
  Better Business Bureau  
  ******* ***** ******************************************** Department
   
  RE: Orbitz Case # SF- 03152404
   
  Dear Better Business Bureau,
   
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention. 
   
  Orbitz is responding to the consumer complaint from ***************************** (BBB case number ********) regarding the car reservation. 
   
  We understand ****************** seeking help getting refund for the car reservation booked under itinerary number ************** as the car was having several quality issues. The cost of the reservation is USD188.88.
   
  Upon receiving this request, contacted Priceless advocating on behalf of ****************** for refund. The car company informed us that the reservation is fully utilized and the car was returned the on July 9, 2024. *********** informed that they will abide by their policy which states refund is not permitted in case the reservation is fully utilized. Regrettably, we are unable to accommodate Mr. ******** request for a refund.
   
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
   
  Regards,
  ***************
  Global Traveler Resolutions Team
  Orbitz.com
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: June 23, 2023 Amount Paid $6191.30 Amount Owed: $1804 Issue: Needed to attend a funeral so my family bought a total of four tickets from Orbitz. I bought two of these tickets in the amount of $6191.30 and have an issue with both tickets purchased. The tickets purchased were bought refundable due to **** and Passport issues. Because of these issues I attempted to cancel and reschedule however could not via the app/site; I spoke to several representatives and in the end, I was able to change the date on my ticket (Itinerary#**************). However, the final ticket price was less than what I originally paid thus I should have been issued a refund in the amount of $804 for this ticket, instead the company issued a portion of credit points to my account which were later removed in July 2023. To resolve this issue, I am seeking the remaining balance of $804 refunded to me for this ticket.Due to passport/visa delays, I needed to cancel the ticket purchased (Itinerary##**************); I spoke to several representatives over an extended period of time because the system would not allow the cancellation. The representatives refuse to acknowledge the fact the tickets purchased were refundable. I paid the exorbitantly ticket price amount due to the fact that we were having **** and Passport issues thus needed the option to cancel/reschedule if needed. In the end, I was only refunded a portion of this ticket and credit points were issued for the person in question. To resolve this issue I would like the remaining balance of $1000 refunded back to me for this ticket.Thank you for assistance in this matter.

  Business response

  06/27/2024

  19 June 2024
  
  Better Business Bureau
  Orbitz -******* ***** ************************************** Department
  
  RE: Orbitz Case # ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from Mr. ************ (BBB case number 21889518)regarding the refund.
  
  Our records show that ****************** booked two round-trip flights on June 23, 2023. The first is from **********, **, *************, to *****, *******, departing on July 8, 2023, and returning on July 21, 2023, under Itinerary# **************. The second is for the same route, departing on August 26, 2023, and returning on September 13, 2023, under Itinerary# **************.
  
  Upon case review, it was determined that Itinerary# ************** was altered by ****************** himself via the mobile application for new dates. According to policy, if the amount paid exceeds the new reservation cost, the excess is forfeited. As the reservation has been fully utilized, no refund is applicable. Regarding Itinerary# **************,****************** made changes through the mobile application twice and later contacted support to cancel. The airline's policy indicates that reservations are non-refundable. However, an exception was granted in light of his loyalty,and a refund of ******* USD, the new booking amount, was processed. The original amount of ******* USD cannot be refunded as the remaining balance i.e.1000 USD has been forfeited.
  
  Nonetheless,we acknowledge the experience has been less than ideal and understand the impact this has had on our travelers. Orbitz serves as a third-party intermediary for our travel providers, such as United and our customers. As an intermediary, ******************** is not liable for refunds based on the actions of the travel providers. Our Terms of Use, to which ****************** agreed prior to making this reservation.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Dhamandeep
  Global Traveler Resolutions Team

  Customer response

  07/01/2024

   
  Complaint: 21889518
  
  I am rejecting this response because:

   

  The first example, when I purchased these tickets, I found a cheaper flight on another website and immediately sent you guys proof for the price match advertisement.  You guys did not honor that, nor did you refund the credit. 

  
  The second example, the tickets bought were refundable.  I have proof.   I paid almost triple the amount of what my brother and sister in-law paid for going to the same place time, date and location, also bought with Orbitz and around the same time, because these tickets were refundable thus costing me more.   My other brother also bought his ticket close to the flight date and still paid a third of what I paid for these tickets. 

  
  There were no fees to change the dates which resulted because my **** came late.  This trip was not for a vacation, we went to bury my mother and the fact that you guys have sent me on a roller coaster for months adds further injury to the wound.  I am given a different excuse as to why I am not getting a refund every time I speak with a representative from your company and this new explanation further proves my point.

  
  Please note, the second ticket, still has not been used, because the passport/**** did not arrive in time for that person. 

  
  I have bought refundable tickets in the past from other companies and never in a million years did I think I was going to have an issue with Orbitz.
  I hope you guys will honor your policy and send me the amount that I have requested via a refund.  If needed, I will further escalate this issue of consumer protection.
  

  
  Thank you. 

  Business response

  07/16/2024

  16 July 2024 
  
  Better Business Bureau 
  Orbitz - ******* ***** ******************************************** Department 
  
  RE: Orbitz Case # ******** 
  
  Dear Better Business Bureau, 
  
  Thank you for forwarding the consumer rebuttal from Ms.?******************* ********************* case number 21889518).?We regret to hear Mr. Dupe Akinuli did not accept our response. 
  
  We have reviewed the information Mr. ************;provided to further address her concerns. As informed previously the reservation was changed and the excess amount was forfeited as per the airline's rules and regulations. 
  
  Additionally, As the reservation has been fully utilized, no refund is applicable for the itinerary# **************. Regarding Itinerary# **************, ****************** made changes through the mobile application twice and later contacted support to cancel. The airline's policy indicates that reservations are non-refundable. However, an exception was granted due to his loyalty, and a refund of ******* USD, the new booking amount, was processed. The original amount of ******* USD cannot be refunded as the remaining balance i.e. 1000 USD has been forfeited. 
  
  Keeping ********************** best interest in mind this is the final resolution from Orbitz, and we regret any disappointment it may have caused as a result. 
  
  We thank you for allowing us to address this matter further. If you have any further questions or concerns about this matter, please contact us. 
  
  Sincerely, 
  Dhamandeep 
  Global Traveler Resolutions Team 

  Customer response

  07/17/2024

   
  Complaint: 21889518
  
  I am rejecting this response because: I am due a refund and can not accept this resolution as none was provided by the company.  
  
  Sincerely,
  
  Dupe Akinuli

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩