ComplaintsforOrbitz

• Initial Complaint

  09/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I decided to file a complaint with BBB against Orbitz.com. I have detailed below the action I have taken to try to get a refund on money paid to Orbitz for a 2 day/2 night reservation, in which one night on each room was not used. The original booking was for June 1st and 2nd 2024, 2 rooms for 2 nights. Total we paid for the rooms was $1400.00. These rooms were purchased for family members who decided not to stay the second night of the reservation. Orbitzs Itinerary number: ************** Hotel: *************, ******, ** Fairfield Inn manager ********* discussed this with me on June 2nd in person at the desk in ****** saying there would be no problem.July 9th 2024, I spoke to Orbitz customer service representative ****** W to verify that we could be refunded for two rooms due to them not being used the second night. The representative said we would get confirmation of the case, but we did not receive that email.I called ********* at ************* and she was not contacted by Orbitz to verify the refund. 2nd call to Orbitz customer service July ********* spoke to *******. ******* verified that one room had been approved for refund, but not the second and ******* promised he would reach out to ********* at *************, and send us an email with a follow up process. The reference number I was given from the customer service representative was ********* I spoke to ********* and she had approved one night and gave verbal agreement with no email that the second night refund would go through with Orbitz.

  Business response

  10/02/2024

  02 October 24,
  
  Better Business Bureau
  ******* & N. Illinois
  Complaint Department
  
  RE: Orbitz Case #******** // BBB Case #********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from Mr. ****** ***** (********) regarding hotel Itinerary - (72755972424059) 
  
  Our records show that Mr. ***** had a confirmed reservation at ************* & Suites by **************************, with a check-in date of June 1 and a check-out date of June 3, 2024. We understand that he reached out to us to request a refund for the second night for each room due to a change in plans. 
  
  Upon receiving the case, We wanted to inform you that we have successfully processed the refund for Mr. ******* stay at the ************* in ******, **. After obtaining approval from the hotel manager, *********, we have issued a total refund of $685.20 for the second night, which includes both rooms.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Regards,
  ******
  Global Traveler Resolutions Team.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Only after my confirmation and my ****** was out of my account did I know a credit card was required. I am now out ****** with no car. I called immediately after a complete run around only to have to be told it was too late. This is pure theft as far as I am considered and should be investigated immediately. They waited 3 days later to respond by email. 3 days.

  Business response

  09/23/2024

  Response shared on BBB
  
  September 22, 2024
  
  Better Business Bureau
  ******* & Northern Illinois
  Complaint Department
  
  Re: Orbitz Case #********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our traveler. We appreciate the Better Business Bureau allowing us to address the comments and concerns that have been brought to our attention.
  
  Orbitz is responding to the consumer complaint from Mr. ****** ******* (BBB case number ********) regarding his car rental booking. We understand that Mr. ******* claims that he was not informed about the credit card requirement at the time of booking, which resulted in Fox Car Rental not honoring his reservation. Due to this incident, he is demanding a full refund back to his account.
  
  Our records indicate that on September 10, 2024, Mr. ******* made a car rental booking with Fox Car
  Rentals for 3 days starting the same day, itinerary reference **************. He was denied picking up a car as he didnt have a credit card. He contacted our frontline team, who informed him of the rentals policy and contacted the supplier for an exception. However, the request was denied by ****************
  
  Per the terms and conditions of the booking, all renters must produce a major credit card (debit cards cannot be used at the time of pick-up). They should also produce a drivers license bearing the same name as the credit card. This information and requirement were available at the time of booking and were also shared in the booking confirmation email along with a link describing all terms and conditions of the Fox Car Rental.
  
  Per supplier policy, a refund is not viable for the booking, and the waiver request has already been denied by ***************. As a third-party intermediary, we have to abide by the supplier policy and would not be able to process any refund from our end.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  Regards,
  
  ******* ****
  Global Traveler Resolutions Team

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello , Orbitz have suspended my account with them and NOT allowing me to do any booking or to utilize my rewards balance .they did not give any reason or specific case .My rewards balance is equivalent to US$ ******* as confirmed by the business in the attached email confirmation . and all these rewards earned before they suspend my account Moreover they accused me of Policy violation without any Solid document and case reference .My request is as following :1) Unblock my account and allow me book and utilize my rewards Balance OR :2) Refund my rewards balance give this balance earned before they decide to block my account

• Initial Complaint

  09/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is a complaint against 2 companies: ******************************* Global Assistance. Orbitiz sold me travel insurance through Global Generali Assistance on 6/29/24, to cover flights I purchased through them. The insurance covered a trip I was scheduled to take soon after surgery, so I wasnt sure Id be able to travel & it turns out I wasnt. The trip cost $916.11 & the insurance policy cost $71 & covers travel cancellations due to health reasons, which is the only reason I purchased it. I filed a claim, but the insurance company makes it all but impossible to receive the funds. First, when I canceled the flights through Orbitz, there was no option to select file a claim to reject the credits the airlines automatically gave me & use insurance instead. I didnt want the credits but I couldnt cancel the flights without accepting them. Generali, meanwhile, required numerous documents, including a document from my surgeon. I provided all the documents, and had numerous email exchanges with *********************. She told me the last thing I needed was proof I rejected the travel credits from United. I tried to contact United & after half an hour on the phone with them, I couldnt get through. I told *** repeatedly I didnt want the travel credits, but after a few more days of no response from her, she closed my case & said I ran out of time. I asked her not to close my case, but I haven't heard from her since.In short, Orbitz sold me an insurance policy they play a role in but dont manage, forced me to accept travel credits when I canceled the flights, then told me the insurance claim is separate, but they refuse to pay because Orbitz wouldnt let me cancel flights without accepting travel credits. Id like to receive the full refund Im entitled to for the flights and insurance I purchased from *******************************.

  Business response

  09/12/2024

  12 September 2024
  
  Better Business Bureau
  ******* & N. Illinois
  Complaints Department
  
  RE: Orbitz Case # ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************** ("********************") allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from *********************** (********) regarding the refund of the flights cancelled with United and JetBlue Airways.
  
  Our records indicate that Ms. Field had confirmed combined one-way flights with United and **************** departing on 07 Aug 2024 and returning on 11 August 24. We understand she had to cancel the flights due to change of plans and requesting the refund.
  
  Upon receiving the case, we have reviewed the booking details and found that the reservation was confirmed under a non-refundable policy. According to the airlines policy, if the reservation is cancelled, it will not be eligible for a refund. However, a credit will be issued, which will be valid for one year from the issuance date (29 June 2024). As the airline owns the tickets and adheres to these policies, we must abide by the defined terms.
  
  In the case of insurance claim, it is imperative to note the GENERALI and Expedia are two separate entities. We at our end cannot process or influence a claim. They have their own defined procedures and policies that they should abide by while processing a claim. They would request you to provide all the necessary documents in order to approve a claim.
  
  We would request you to please connect with the insurance provider directly for any further assistance with the claim.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Rajat
  Global Traveler Resolutions Team
  

• Initial Complaint

  09/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I have been trying to get an issue resolve with my upcoming trip. I was refused answers to what I was asking for and was refused corporate information. I asked for policy info that being stated and that also could not be provided to me. I paid $4158.82 total for 3 people and I am trying to get a full refund for one person for hotel only and I cannot even get assistance without going through hoop. It shows the level of courtesy and respect you gave a your full paying customers. This is unfortunate and unfair. I was only given an option of $325 with an additional refund of $148. I am still missing $352. This is without a doubt the worst experience I have ever had.

  Business response

  09/11/2024

  September 12, 2024
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia Case # *******
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from ****** ******** (BBB case number ********) regarding the refund for the hotel reservation under itinerary 72750054588863.
  
  I understand that Ms. ******** has been trying to resolve an issue with her trip and has had difficulty obtaining the necessary information and assistance. I am sorry for the lack of clarity and support she received regarding the policy information.
  
  Regarding her refund request, I see that Ms. ******** paid $4158.82 for three people and is seeking a full refund for one persons hotel stay. Upon review, I can confirm that refunds of $325.15 and $148.13 were processed on September 1 and September 2, 2024, respectively. Both refunds have been credited to her **** ending in 8332.
  
  Further, I request Ms. ******** to get in touch with her bank to locate the funds. She may provide them with the reference number *********************** for the refund of $325.15.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. 
  

  Sincerely,
  Harrysha
  Global Travel Resolutions Team

  Customer response

  09/12/2024

   
  Complaint: 22227747
  
  I am rejecting this response because: if I paid over $4100 why would I be okay only getting 325 and 148. That as bit the cost for one person. I had my other friends book who got alllll their money back: I am not he only one having this issue since I am only cancelling one person and not all 3. I was advise I can get a full refund for that person on the hotel if I cancelled before a certain date and I did. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I booked a package on orbitz to go watch a football game in *******. Super excited to get flights and a hotel. Then *************** contacts me saying they need to change our flight and now make it an 8 hr layover. I cannot handle an 8 hr layover when the original was booked as a one hour layover. I decided to cancel all parts of the package and rebook. Found out through cancellation that the first one way ticket to get to ******* is non refundable. Tried calling orbitz to see if they could assist with rebooking and was told because we thought the cheapest flight (400$ one way) :) that it would be impossible to cancel. We are now stuck with a flight to ******* we cant take and a package deal that was sold with unclear parameters and flights that can change on a whim regardless of customers inability to keep the flights. Im asking for full refund of American flights and orbitz says Im out of luck. Seems crappy! Vacationers beware!

  Business response

  09/12/2024

  12 Sep 24
  
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  
  RE: BBB Case #********
  
  
  Dear Better Business Bureau,
  
  
  Thank you for taking the time to contact Expedia group regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  
  Expedia group is responding to the consumer complaint from ***** ****** for Itinerary(s) ************** regarding a refund request of her outbound flights due to return flight cancelation by Spirit Airline.
  
  
  Our records indicate that Ms. ****** booked two one-way flights to travel from ********** to ******* with American Airline and back to ********** with Spirit Airline. Spirit airline made some schedule changes which hampered Ms. ******** plans so she contacted our frontline on 20th August to get the whole package canceled due to schedule changes done by Spirit airline. Spirit airline was ready to process full refund as the changes were done by them.
  
  
  We advised that we can cancel only hotel stay with full refund however, for American airline flights, no refund was possible as it was booked in basic economy which is always non-refundable and non-changeable.
  
  
  As per our records, Ms. ****** was satisfied with this and informed that he will book another return flight and so we left the ** flights as it was.
  
  
  Later on, we were contacted on 30th August for the same request. We again informed that **************** flights are non-refundable for any reason as it's booked under basic economy.
  
  
  Please note that both the airlines are independent of each other therefore, one airline making change has nothing to do with another airline. American Airline policies states that tickets will remain non-refundable.
  
  
  Therefore, we would request Ms. ****** to contact Spirit Airline and request compensation due to these changes in case, she doesn't want to take American Airline flights.
  
  
  Expedia being a third-party needs to abide by the rules and restrictions provided to us by the service providers, in this case, American airline.
  
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  
  Sincerely,
  ***** *****
  Global Traveler Resolutions Team

  Customer response

  09/12/2024

   
  Complaint: 22225718
  
  I am rejecting this response because: orbitz didnt explicitly explain that although American flight was significantly more expensive than spirit it was non refundable and more importantly the fact that spirit could change flight details after it has been booked! Had I known this I would have never booked the package. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had booked a flight with **************** through Orbitz agency for August ****** from ***********************, *********, CA to LAX departing at 6 AM. Confirmation code 00KHBD. On August 6 at 6 PM that flight was cancelled. **************** rebooked me on American Eagle out of ****, AZ for 6:50 AM on the August 7. I had no boarding pass for that flight and was not allowed to board the plane. Another American Eagle ticket (GJXKEF) was scheduled for 11:40 out of ****, but no connecting flight out of ******* could get me to my destination and I cancelled the entire trip. Therefore, I did not use the ticket purchased. After several calls to **************** and a one and a half hour computer chat with Orbitz and a phone call to Orbitz, I was assured by Orbitz that a refund of $59 would be issued by the airline. **************** claims Orbitz is responsible for refunding the ticket. I waited the 7 to 10 business days for a refund from either business but have not received any refund after 15 business days. I think I am getting the run around.

  Business response

  09/09/2024

  September 9, 2024
   
  Better Business Bureau  
  Chicago & N. Illinois 
  Complaint Department
   
  RE: Orbitz Case # SF- 03415438
   
  Dear Better Business Bureau,
   
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention. 
   
  Orbitz is responding to the consumer complaint from ************************* (BBB case number ********) regarding the refund of flight reservation. We are sorry to hear about the difficulties she faced while getting the refund of flight reservation of Southern Airways booked under itinerary 72056692967981. 
   
  Upon receiving this complaint, we reviewed Ms. ******* interactions with our chat and frontline team and we have found that the policies and conditions shared with her pertaining to the refund were not accurate. Considering the hassle we have processed the refund of USD59.00. The refund has been processed to the original form of payment used for this reservation, which is her **** ending in 5972. The refund should be credited to the card within 7 working days.
   
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
   
  Regards,
  ***************
  Global Traveler Resolutions Team
  Orbitz.com
  

  Customer response

  09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Orbitz said they would refund but will never and are refusing to do so

  Business response

  09/06/2024

  Sept 6,2024
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia ********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from ******************************* (BBB case number ********) regarding her flight reservation that she booked to fly on the ticket stock of TAP Portugal under itinerary number 71005646443174.
  
  Our records show that she booked round-trip tickets on June 2, 2020, to fly from ****** to ********. We understand that she is now seeking an update regarding the refund for this reservation. Since the tickets have expired, we contacted the airline to inquire about the refund status. Unfortunately, the airline informed us that due to system limitations, no actions can be taken for expired tickets. 
  
  Additionally, based on the attachment she provided in her complaint, the records cannot be found due to these system limitations. We also do not have any documentation showing that she contacted us within the specified time frame, June 5, 2023.
  
  Despite this, as an exception, we reached out to the airline again to explore possible refund options. Unfortunately, the airline responded that the tickets are no longer eligible for service. We regret that we were unable to resolve the case as per Ms. ******* expectations. As a travel agency, we are bound by the suppliers policies, and any transactions involving tickets are subject to the airlines approval.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Yash S
  Global Travelers Resolutions Team

  Customer response

  09/06/2024

   
  Complaint: 22190240
  
  I am rejecting this response because:

  I have actively tried to be in touch with the agency to get a refund, their team has had multiple requests to support this by contacting TAP and with no reply. This is mandated through the decision by ***.

  Respectfully, as a loyal customer I do not and will not accept the value of the ticket being lost due to purchasing through your agency. Please provide a suitable resolution. 

  
  Sincerely,
  
  ***************************

  Business response

  09/07/2024

  Sept 7, 2024
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia Case ********
  
  Dear Better Business Bureau,
  
  Thank you for forwarding the consumer rebuttal from ******************************* (BBB case number ********). We regret to hear Ms. ****** did not accept our response.
  
  We understand the points Ms. ****** raised in her response. However, based on our records, her initial interactions with us date back to 2020, followed by contacts on December 8, 2023, and in 2024. Since the timeline provided was missed, we advised her to reach out to the airline for potential exceptions. 
  
  Understanding the situation, we contacted the supplier to request a waiver. Unfortunately, we did not receive a favorable response. According to the airline, the tickets could not be processed due to time restrictions, as they were purchased in 2020. As a travel agency, we cannot override the airlines policies, as they control the validity of the tickets, which has already expired. We regret that we were unable to meet Ms. ******** expectations in resolving the issue. 
  
  Thank you for allowing us to address this matter. Should you have any further questions or concerns, please feel free to contact us.
  
  Sincerely,
  Yash S
  Global Travelers Resolutions Team
  
  

  Customer response

  09/10/2024

   
  Complaint: 22190240
  
  I am rejecting this response because:
  
  The airline has asked us to request further expansion through the *** only, they have deferred responsibilities to Orbitz. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The apartment was not at all as described. There were 27 amenities (most of them are extremely important and were the reason we chose the apartment) that ORBITZ advertised, but did not honor or have available. In addition to the water burning our skin and lack of attention to communication, I am asking for a refund from Orbitz!They have failed at offering any solution to checkin, any solution to communicate with somebody at the apartment (their agent even called to tell me that nobody answered or responded) and yet they are talking about a non-refundable booking. In this case, I require a full refund for lying and false advertisement. I think this message needs to be seen by more than their management, but by their marketing team, upper management and others that are considering booking with Orbitz.I have waited for a response to the missing and lack of necessary amenities, making this location dangerous. The fact that Orbitz have neglected attention to the booking and put myself, wife and three year old soon in danger, they are being reported for this neglect.

  Business response

  08/26/2024

  August 27, 2024
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia.com Case #*******
  
  Dear Better Business Bureau, 
  
  Thank you for taking the time to contact Expedia regarding an issue our traveler is facing. We appreciate the Better Business Bureau (BBB) allowing us time to address the comments and concerns brought to our attention. 
  
  Expedia is responding to the consumer complaint from *************************** (BBB case number ********) regarding his request for a full refund of the hotel reservation.
  
  Upon research, we are unable to locate the itinerary number associated with Mr. ******** complaint. We kindly request that he provide us with the itinerary number of the reservation and the email address used for the booking. This information will enable us to address his concerns appropriately.
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ********
  Global Travel Resolutions Team

  Customer response

  08/27/2024

   
  Complaint: 22171834
  
  I am rejecting this response because:

  The booking itinerary is identical to the one you sent me, but this comes as no surprise, you neglect information that you sell, so why would this be any different.

  Hopefully a screenshot from your own website will solve the problem for you.

  Confirmation: 298557850
  Orbitz itinerary: 72895316192652
  
  Sincerely,
  
  ***************************

  Business response

  08/28/2024

  August 29, 2024
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Orbitz Case #*******
  
  Dear Better Business Bureau, 
  
  Thank you for taking the time to contact Orbitz regarding an issue our traveler is facing. We appreciate the Better Business Bureau (BBB) allowing us time to address the comments and concerns brought to our attention. 
  
  Thank you for forwarding the consumer rebuttal from *************************** (BBB case number ********).
  
  I sincerely apologize for the distressing experience **************** had with his recent booking. It is completely unacceptable that the apartment did not match the description and lacked the advertised amenities, many of which were crucial to him. The issues with the water and the lack of communication further compounded the situation. I understand how frustrating and concerning this must have been for **************** and his family.
  
  Due to this situation, I have processed the refund of $97.07 in the form of Orbucks (which was the original source of payment). The Orbucks would be instantly reflected in his account.
  
  Furthermore, ******************** feedback is important, and we have forwarded it to our internal team to prevent such incidents in the future. We take these matters very seriously and are committed to ensuring the safety and satisfaction of our travelers.
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ********
  Global Travel Resolutions Team

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/22/24 - Purchased a hotel stay through Orbitz for *********************************** for $206.08 (184/22.08 for taxes). This was based on the pictures on the Orbitz site and how they showed the hotel.We arrived at the hotel on 7/6/24 to find that the hotel looks nothing like the pictures that are found on the Orbitz website. We checked back out within 15 minutes (due to mold in the *** trash throughout the room, a smoke alarm that was broken, and other health/cleanliness issues). We were not given a refund because the hotel refused. I contacted Orbitz on 7/7/24 to complain and they were unable or unwilling to get us a refund. I have been in near daily contact with Orbitz since with no resolve. My claim is that Orbitz is allowing fradulent pictures to remain on their site, decieving costumers, who then lose their money because it is too late to get a refund by the time the actual hotel is seen. They are thus complicit with that fraud against their costumers. As of now they still refuse a full refund, they did offer 30 "orbucks" to compensate, and refuse to remove this hotel or its pictures from their site. I found that they have a review section afterward and see quite a few other travelers that have said the same thing, but Orbitz still has done nothing about it.

  Business response

  08/27/2024

  27 August 2024
  
  Better Business Bureau
  ******* & N. Illinois
  Complaint Department
  RE: Orbitz Case # ********
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Orbitz is responding to the consumer complaint from ************************* (BBB case number ********) regarding a hotel reservation.
  
  Our records indicate that **************** booked a hotel reservation with Baymont by ************************. We understand **************** requesting a refund because he did not stay at the property due to the bad conditions.
  
  We understand the hassle this may have caused **************** during check-in. After reviewing the situation, we have confirmed that a refund of $206.08 USD was processed back to the MasterCard ending in 3808 on August 16th. This amount should now be reflected in the travelers account.
  
  Given the difficulties **************** has encountered, we have credited his Orbitz account with $30.00 Orbucks points. The terms and conditions for using Orbucks can be found in his Orbitz account.
  
  We have also noted Mr. ******* feedback regarding this property and will take preventive action.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ***********************
  Global Traveler Resolutions Team

  Customer response

  08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩