We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

Orbitz

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

1.1

Average of 83 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Cliff T

    Date: 04/21/2025

    Absolutely awful experience. First, they charged me extra for the option to "select seat" on a JetBlue flight and then it turns out JetBlue did not save the seat at all. They then claimed seat selection was never guaranteed in the first place and refused to refund the flight. Wasted over an hour with customer service on this and zero resolution. They actually said the best thing to do was to just let ******* assign a random seat upon checking in. This comes after I paid extra for seat selection to Orbitz. I even have the screenshots of Orbitz showing my exact seat was supposedly reserved and the seat number and letter I was supposed to have. This company has no ethics.

  • Rob N

    Date: 04/16/2025

    They don't honor their "rewards". At platinum tier they are supposed to provide a voucher for TSA pre-check... its been over a month and i have contacted them 5 or 6 times so far. Each time they say "oh I am so sorry, your ticket has been elevated and somebody will contact you within 72 hours" but of course nobody ever does.

  • Ramses S

    Date: 03/31/2025

    Made 2 night hotel reservation for **************, ***************************************. When I got there it was called Casanova Boutique Motel. I asked and the name was changed 2 years ago. Front desk said they don't do reservations and that they don't even have a computer. Orbitz Email comes up blank. Received VRBO Email related to the reservation. I've never used VRBO. Another lady at the front desk mentioned other Orbitz scams, especially a family that came from ********** and booked for a week, later to find out that it was the same Orbitz scam. Got another room with my cash and received a receipt by Crossway Motel (old name of the hotel from 2 years ago). Orbitz File Claim takes you to website ********************* which asks for address and personal information again and again without end. Called Orbitz **************** which redirected me to ****, who said to contact the property manager directly , which sends you to an answer machine immediately. Started a dispute with my credit card; will need to wait 90 days with no guarantee of positive outcome. This is a SCAM! Beware! FRAUD! *******!

Orbitz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.