Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the social worker at *********************** located in *********, **. I continue to have issues with ****** due to resident's NOT receiving their eye glasses. I have many emails stating that the eye glassess were in the mail and after a month, there are no glasses. My residents NEEED eye glasses to see on a daily basis. I have 1 resident who picked out eye glasses in Jaunary and still has not received them. I also consistenly need to ask and follow up on where/when the eye glasses will be delivered and the email response I receivs is: ", sorry i do apologize we have alot of patients." It is not fair for residents to wait excessive months for their eye glassess. I understand there is a 3 month turn around but it has been longer. If ****** has "too many patients" then they need to figure out another plan for their company!

  Customer Answer

  Date: 06/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OVITSKY HAS STATED SINCE JUNE 2022 that eye glasses will be delivered to a patient who resides in a nursing home. Every time I, his social worker email Ovitsky I continue to get false information of when the glasses will be sent out. I have stressed the simple fact that this patient's eye sight is very poor and the emails continue to go in circles. I would NOT recommend Ovitsky to any nursing home!

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18135952
  
  I am rejecting this response because: The Patient received his glasses on the 3rd of October.  I filed the complaint on the 27th of September.  Also, just to remind you that this specific resident did not receive his eyeglasses for well over 6 months. The time period for eyeglasses who are paid for by ******** are: (3) months. I have a large number of emails back and forth from Ovitsky, promising the eyeglasses or not replying to my emails at all.  I also have progress notes that state eyeglasses were received AFTER the complaint was filed.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on a pair of glasses from Ovitsky *********** in *******, ********, for five months now. I was originally seen by Ovitsky *********** on April 28, 2022, at the nursing home where I live (******************************************). At that time, I paid $150.00 for one pair of glasses with progressive lenses that was supposed to be ready in two weeks. Those glasses took two months to receive. I didnt receive the progressive lenses until late June. When I originally saw the eye doctor on April 28, 2022, I was also told that I could order a pair of backup glasses with bifocals for free because my insurance would pay for that backup pair of glasses. After several follow up calls, I was told in mid to late June that the glasses were never ordered, and that it would take at least six to eight more weeks to receive them. I then began following up again starting on August 30, 2022, to find out when the backup pair of bifocal glasses would be available. Since August 30, 2022, I have left multiple messages for Rivkah Ovitsky Efron, whom I was told is the patient care contact at Ovitsky ***********. To date, she has never responded to my inquiries. I have to say that Ovitsky *********** has the worst customer service that I have ever seen. They havent even acknowledged my request for an update. They lack courtesy and respect for their customers. I am still interested in receiving my pair of backup bifocals from Ovitsky ***********, but I feel like going to the Better Business Bureau is my last resort. If the Better Business Bureau requires any written documentation of my numerous calls and messages to Ovitsky ***********, I have kept copious notes of my numerous contacts with Ovitsky ***********. Thank you in advance for any help you can give me in responding to this matter. My cell number is **************, and my email address is: ******************* Thank you,********************************** ************** cell ******************* email

  Business Response

  Date: 10/13/2022

  We are aware that ****************** has been waiting for his glasses, unfortunately the original frame he chose on 6/17/22 was discontinued. We coordinated with the lab to order a similar frame which was delivered on 6/22/22. ***************** called on 9/2/22 to use his insurance benefits to order a second pair of glasses. Because he did not want to pay for this pair out of pocket, we were required to obtain approval from his insurance company prior to ordering them. We did not receive the approval until 9/28/22. The glasses were ordered on 9/28/22 and were delivered to him on 10/7/22. ***************** was under the impression that both the frames and the lenses would be covered by his insurance, but as he wanted progressive lenses, only the frames were covered. He decided on upgrading to progressive lenses which we are in the process of ordering at no additional cost. We are in communication with him and he is aware of the situation. Typically all glasses orders take 5-8 business days, we deliver them on our next visit to the facility or through the mail upon request. Please feel free to reach out to me if you have any additional questions or concerns.

  
  

  
  

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  Regards,
  

  
  

  *******************

  Director of Practice Management

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18134190
  
  I am rejecting this response because:

  I originally met with ******* from Ovitsky *********** on April 28, 2022, at my nursing home, ******************************************.  I have been waiting on this second pair of backup glasses since late April not late June.  I never asked for a second pair of progressive lenses.  I had already ordered a first pair of progressive lenses that my son paid $150.00 for on May 4, 2022.  It took two months to receive that first pair of progressive lenses.  I was told on April 28, 2022, that I could receive a second pair of bifocal glasses (NOT progressive lenses) for free via my insurance provider, so I asked them to process an order for this second pair of bifocal lenses on that date (April 28, 2022).  After several months of follow up calls, I finally met with ************** from Ovitsky *********** on 10/7/22.  He gave me the pair of bifocal glasses, but the bifocal line was directly in my line of sight.  ************** told me that he would see if they could adjust the bifocal line.  Later that afternoon, also on 10/7/22, Shada from Ovitsky *********** called me and told me that they would not be able to adjust the bifocal line on the second pair of glasses, so someone from Ovitsky *********** would fit me for a second pair of progressive lenses that they would give to me free of charge instead.  On 10/11/22, ******* from Ovitsky *********** came to measure me for the second pair of progressive lenses they offered me free of charge.  ******* told me that the turnaround time to receive the second pair of progressive lenses would take about one  week.  As of 10/13/22, I am still waiting to receive this second pair of progressive lenses.

  
  Sincerely,
  
  **********************************