We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Packaging Design and Development

Berlin Packaging
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Berlin Packaging's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Berlin Packaging has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made purchase totaling of $681.83 on 12/3/2020. Purchase was made online and all credit card info was given to them at the time of purchase.In June 2022, received "Final Notice" from ************************************ This was the "first" notice we ever received from the bottle company although they claim it as final notice. I have made several previous online purchases over years from this company the same way, order online, provide credit card info at the time of purchase, and they ship the product.Until the "Final Notice" we never notified that there was any payment issue with the credit card given.I tried contacting them by email and tried to solve the issue however they did not provide adequate answer.While waiting for their response, received notice from their attorney (*************************, ********************** LLC P. O. Box *****, *******, ** *****) that now I owe over $1200.I have been trying to contacting them by email and phone and left message but have not received any response.I cannot get answer why I never notified from the bottle company if they had any payment issue for over 2 years prior to the "Final Notice" they sent from the collecting agency, and also I am now charged over $1200 for their mistake.

      Business Response

      Date: 01/03/2023

      Thank you for bringing this to our attention. Let us coordinate with our customer care and credit departments to get a better understanding of how this matter originated and why it was escalated. Meanwhile, it would also help to understand where you sent emails and to whom you spoke via the phone. 

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      30 May 2022 I placed order on Berlin Packaging website. They were the only company that listed the item I wanted as "in stock ready to ship". They have a $100 minimum so I had to order an extra $50+ worth of stuff just to checkout. Within a day they had shipped the items I ordered to meet the minimum to checkout. The next week I contacted them to find out where the main stuff I wanted was and they said it was on backorder.I asked for a refund and they said I had to return the packages to their distributors. They provided a return label for both packages and I returned them the next day (June 13). ***** provided delivery confirmation.I filed a chargeback and they replied to the credit card company that they sent the merchandise and had never returned it. I responded with delivery confirmation showing their distributors had received the merchandise. 21 July 2022 I was notified from the credit card company that they told the credit card company the proof of return from ***** was invalid! So they got back all the merchandise and kept all the money.

      Business Response

      Date: 08/12/2022

      Thank you for letting us know about the issue you're having. We will coordinate with your customer care and operations teams to resolve this issue. We will be in touch via the email and/or phone number that you provided. 

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17669290

      I am rejecting this response because:

      The business response doesn't address the issue. It just says they will address the issue through other means (customer care, etc) which has already proven not successful. The business has all the information they need to validate and resolve this issue. They will either choose to refund the money, or they will not. No additional phone calls or emails are needed for that.


      Sincerely,

      ***********************

    Berlin Packaging is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.