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Business Profile

Parking Facilities

Greenway Self Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/24 @ around 7-9pm. I paid for my ticket that was for 3 hrs. I paid to be able to exit the garage, but I didnt leave right away. I had a hr & a 1/2 left. When it was time for me to leave I still had 35m to spare, but it would not work. I pushed the call *********** was met with behavior that was not only discourteous but also unprofessional. That lady was extremely rude, kept cutting me off & tired forcing me to pay again. I told her that there wasnt anything saying that there would be extra charges if you dont pay by a certain time. Only thing that was made clear was that the company isnt liable for any mishaps that may occur while its in their garage. I was going to call 911 because I was held against my will, but another car was leaving so I left behind them. This type of behavior is entirely unacceptable, especially from a representative of a business that prides itself on customer satisfaction. As a customer, I felt disrespected and unwelcome, which is not an experience I expect from a reputable business. The incident left me feeling extremely frustrated and I feel like they do this often, scam people out of their money. It has also significantly affected my perception of greenway self park and I am now reconsidering my future patronage. I kindly request that the BBB assist in addressing this issue with Greenway self park. I would like to see the following actions taken:1.A formal apology from greenway self park regarding the incident.2.Assurance that the employee in question(I didnt get her name, but she was a big fat black lady on the night of 8/8/24 around 7-9pm)will be counseled or trained to ensure such behavior is not repeated. Theyre SCAMMING PEOPLE and it isnt right. Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Greenway Self Park is NOT a BBB Accredited Business.

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