We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Impark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/14/2024 my vehicle was broken in by breaking one of windows while being parked at an in park *** in *************. I have already filled out a claim form and sent all necessary pictures to someone named ****** and ***** O at their respective emails. Today is 3/20/2025 and yet still havent heard anything from them in regards to what will be the next option.

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm an employee at ****************************** located in *******. I pay a monthly fee for parking provided by a company, in partnership with Rush. Friday, August 16, 2024, I was stopped and harassed for 15 minutes at the garage exit. During this encounter, two males yelled, used profanity, and refused to engage in a professional manner. Initially, I asked for an attendant assistant through the service button. A female answered, asked a few questions and eventually one man arrived at my vehicle. He inquired about my work schedule and asked for my transponder info, to which I provided both. I asked if he was going to let me out and he said no. Apparently, I was required to pay additional fees. I didn't understand why because I pay monthly and I've never had an issue. A second male arrived stating that he was the manager. He preceeded to ask the same questions and treat me the same as the previous man. I asked why was I being treated this way. He yells and says "Man, I hate this f****** job." I state again, that "I'm just trying to go home." He tells me that my info for the transponder is out dated and it doesn't reflect my new schedule so I have to reset it. Eventually, the lever was lifted for me to leave when I acknowledged the harassment. There were witnesses to the right, left, and behind me. No one received the same treatment. All 3 employees could have said, because you weren't aware of this change, go this time, but get your info updated.I went to the office, Monday, and was told that there was no space in this garage for me. I would have to pay extra to come in early, as well as continuing to pay monthly. It doesn't make sense. I have parked there for since becoming an employee at the hospital. There is always parking available! These workers are rude, unprofessional, and a bad representation. I have never been treated so harshly in my life. I will never forget the sound of their voices and what they looked like! It was unnecessary and traumatic.

    Business Response

    Date: 09/09/2024

    I have discussed this incident with my staff and our evening maintenance supervisor said our **************** Representative (CSR) called him over the radio and said a customer was at the exit gate #** refusing to give her information for verification. One of our maintenance employees went to the exit gate to assist, and again customer refused to give their information. Customer asked for a Manager/ Supervisor, that is when Maintenance Supervisor came down to assist and the customer told him the gate will not open. Our maintenance supervisor asked for the customers transponder number and asked a few questions that may have caused the issue, but the customer refused to give him their transponder number. Customer started showing him a work schedule and the maintenance supervisor said I do not need a work schedule, but I need your transponder number to look up your parking privileges. The customer saw another customer leaving out of another exit lane and said "Aw y'all allowed the Asian to leave, but you are holding hostage." The maintenance supervisor explained again that we need your transponder number to look you up in the system. Customer finally gave us their transponder number, our CSR looked up the customers information. Due to the customer being so uncooperative we opened the gate, and the customer asked if their transponder was reset. Our staff told the customer she need to discuss this with the *************** Monday to Friday 7am - 4pm. This ****************************** (RUMC) employee has access to the Main Garage during the second & third shift but has been coming in on the first shift (system shows that access is denied). The RUMC employee needs to pay a higher rate for first shift access by RUMC Parking Policy and any adjustments would need to be approved by RUMC Leadership.

    Customer Answer

    Date: 09/16/2024

     
    Complaint: 22173547

    I appreciate Impark management response. However, I want to acknowledge that there isn't any accountability nor denial in regards to the treatment and harassment that occurred. This isn't an issue about race, it's about conduct. The employees, and now management, have all stated different explanations that are not the truth.
    Moving forward, I've spoken with a few Rush higher management; Head of Operations, Occupational Safety and Unit Director, as they are now aware of this complaint. I'm told that I should be able to have my assignment updated and able to park. My unit management will provide a statement of verification pertaining to my work schedule as requested. I don't have a problem with a fee increase, but it was not mentioned during any encounters.
    Impark has not provided any information on who to contact and should receive this information. I expect that the conclusion to this matter is that my assignment is updated and I should be able to park immediately.

    This unnecessary situation has been ongoing for a month and it's beyond what anyone should endure. Daily harassment, unprofessional and disrespectful staff is unacceptable. Impark needs to provide a name, email, or phone number as to whom RUMC needs to contact. They have failed to provide this information.


  • Initial Complaint

    Date:12/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called the third party parking vendor (for ******************************) - impark multiple times to cancel as well as ****************************** parking garage that I am cancelling my monthly parking because I no longer worked there since May 2023 and they have been repeatedly charging my account.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have monthly parking through the company IMPark. I pay > $220 a month in parking. However, since parking here, the garage has not recognized my car/monthly membership when I enter and I have to take a ticket. The garage also does not recognize my car/monthly membership when I exit. There is an assistance button you click when you are at the gate and cannot exit. I have to click this assistance button every single day when I leave for work. I am directed to someone who works in a different country and is not local. This individual asks me for my license plate number or account number EVERY DAY and everyday I give him this information and am then told that the server is down and he cannot validate my monthly membership and they refuse to open the gate and let me out of the garage. I am then forced to pay my ticket (the ticket I am forced to take to enter the garage I pay for each month) to exit the garage. I have attached a few of the MANY tickets I have paid to this company simply to leave this garage. The inconvenience everyday of being late to work, plus dealing with this is infuriating. I pay SO much money to park here, yet I pay even more in daily tickets because I cannot even use the garage I pay so much money for. I have the contact of one individual, *****, who I have reached out to countless times and they never get back to me or help me fix the issue. There is also no phone number to call to complain. No one has refunded my MANY tickets. I am beyond furious and expect a full refund of my monthly payments as well as the tickets going forward. I have never been so inconvenienced, or have spent so much money for something I am ALREADY paying for.

Impark is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.