ComplaintsforParkWhiz

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/1/24 I made a parking reservation between 5:30pm-11:00pm to have my park parked at the address ****************** operated by Tatas Tacos in *******. Parking pass # is *********. I left my vehicle at the parking lot around 5:30pm which I may add that there were no ************ signs but didn't think much of it because I confirmed I was in the correct location as reflected on my reservation. Upon my return to my car around 10:30pm I noticed my vehicle was gone and the tow company whom information was in the parking lot confirmed they had my car. I paid the $240.70 fee to get the vehicle out and decided to call the restaurant the next day for information why a tow was called. The operator of the parking lot is claiming the parking lot shouldnt have been available through the park whiz app on the date I made a reservation and wasnt aware of it. She stated parkwhiz didnt even stop by to put up any Parking signs. She also stated she was going to have a call with park whiz in regards to that matter. I also spoke to ParkWhiz via email in regards to this matter but have no replied to concern between them and the operator of the parking lot. It seems like there is an issue between Parkwhiz and the owner of the parking lot and Im stuck in the middle which caused my car to be towed under my dime. This is the reason I am requesting the following 1) A refund for my parking reservation (refunding my reservation because unfortunately my car was towed and I did not get to use my reservation )2) for a refund on my towed vehicle I'm attaching documentation of proof from this incident.

  

  Business response

  08/10/2024

  Hi Deny,

  We apologize for the inconvenience! 
  

  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Ultimately, ParkWhiz is a third-party listing service and is not responsible for towing vehicles or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing or voiding citations.
  
  Again we apologize for the frustration and inconvenience.
  
   
  Thank you,
   
  The ParkWhiz Team

  Customer response

  08/12/2024

   
  Complaint: 22101976
  
  I am rejecting this response because: I need assistance from parkwhiz to speak to the operator of the parking lot to refund me on towing fee's. I tried to get in contact with them. I spoke to ***** once and she has not gotten back to me or returned my messages. ***** is disputing the date her parking lot was opened through parkwhiz. Are you able to show supporting documents for a official onboarding date for ************************************* through parkwhiz? 
  
  Sincerely,
  
  Deny *******

  

  Business response

  08/21/2024

  Hi ****,
  

  We're sorry to hear about the trouble and for the delayed response.

  To clarify, the location was already live when you purchased the parking pass last August 1st. We have provided you with a parking pass upon purchase which should be honored onsite as long as all the parking instructions stated in the pass has been followed. Furthermore, we have already issued a refund for the pass because of your experience, despite the fact that the purchase is valid and considered non-refundable once the reservation has started.
  

  It is important to note that ParkWhiz is a third-party listing service and is not responsible for towing vehicles or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing a tow. Please submit a dispute with the operator and include the tow documentation if you believe that the vehicle was towed in error. You can call ********************************************************* Lot directly at **************.
  

  Our apologies again for the inconvenience, Deny. 

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To Whom It May ************ all is well. Im a Park Whiz Customer.We booked parking (Pass **********. Unfortunately, the location did not accept our Park Whiz Pass. Moreover, they said they never heard of this app and we had to purchase parking again.This was a huge inconvenience for us as we were not able to hold our event on time. Are you able to provide a refund ($24) and reimbursement for our parking ($29.40)?Thank you,Alex ************

  

  Business response

  08/01/2024

  Hi ****,

  We apologize for the inconvenience!

  We have checked our records and we have already issued a full refund for your parking pass # 735810282 last Jul 29, 2024, 9:52pm EDT. Please allow 3-5 business days for the refund to settle and reflect on your end.

  Our apologies again for the trouble, ****. Let us know if you have any other concerns!

  Thank you,

  The ParkWhiz Team

  Customer response

  08/01/2024

   
  Complaint: 22073878
  
  I am rejecting this response because:
  Thank you so much for the prompt response. 
  This was parking in ************, and we had to wait outside the building for an hour to understand the issue (after a 3-hour car ride from **).  This involved talking with the parking staff and phone calls to the manager (*******).
  Moreover, it was an embarrassing issue for me and my partner. 
  We ended up having to pay a total parking fee of $29.40,which was above the Park Whiz quoted prices.  In addition, we were late to our event.  I had attached a copy of the receipt to the previous forms.  From this, are you able to refund this amount?
  Thank you,
  ****
  ************
  
  
  Sincerely,
  
  ***************

  

  Business response

  08/02/2024

  Hi ****,
  
  Unfortunately, we're unable to issue a refund for a payment not made into our system, but to make up for the difference you paid onsite Ive applied a $10 credit to your ParkWhiz account which will automatically apply on your next purchase. The credit is valid up to a year and can be used at any locations listed on our website.
  
  Apologies again for the frustration. Let us know if we can help with anything else!
  
  Thank you,
  
  The ParkWhiz Team

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Also, I logged into my account.  Where can i see this credit?
  
  Sincerely,
  
  ***************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 29, 2024, reserved event parking through Parkwhiz.Arrived at the parking garage and the computer systems were down and no one could enter or exit the garage. There was no attendant on duty and the call button function was not working. There were 5 vehicles in line with me who could not enter the garage and 2 vehicles who could not exit. I immediately attempted to call Parkwhiz but no on answered. I had to pay to park at another garage.Parkwhiz refused to refund my money since I was able to park at another garage... a garage that I did not book using them so it is irrelevant. I was unable to use the service that I purchased so I would like a full refund of my money.The garage requires that you scan your parking pass entering and exiting from the facility. I requested proof that my parking pass (*********) was used to enter and exit and have not received evidence.

  

  Business response

  07/25/2024

  Hi *****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was trying to purchase a parking pass and thought it was a daily parking rate from 5:20am to 7:30pm. After purchasing I realized that it was 5:30am to 7:30am. This was already 6am and I wouldn't have purchased a time for something that already started. Plus u wouldn't have purchased it I realized it was only for 2 hrs. Contacted customer service explaining the error and clearly I didn't use the service so I find it crazy they weren't willing to refund. I could only cancel if the parking time hadn't started but they allowed me to purchase a time slot that already started so there was no allowance for me to cancel or get a refund and I think it's terrible that have have such poor customer service such that they wouldn't refund me for a service I couldn't utilize. Terrible and I wouldn't use them and would warn everyone. Good luck calling to talk to someone because ylthey basically tell u to only email and then don't really assist with the concern.

  

  Business response

  07/22/2024

  Hi Sarsha,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass as a one-time courtesy. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account. 

  Please note that our cancellation policy allows you to get a full refund for your parking pass as long as you can before the reservation starts. Our parking operators would turn away drive-up customers to ensure that all reservations are honored, thus, once the reservation start, we can no longer retrieve the funds from the seller as they already held a spot for your arrival.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  

  
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 4th 2024 we reserved a parking spot at ************************************** and paid $52.20. On the day of the event the lot was not staffed and parkwhiz found another lot for her to park in at ********************************************* for a cost of $42.40. While they did credit the new parking spot, they refused to credit the difference between the original amount paid of $52.20 vs. the new amount paid of $42.40. If I had wanted to park in the ************** I would have booked there originally.It shows in my account online that the original amount of $52.20 was refunded, but it has not and they have refused to refund either the original fee or the difference. I have attached screen shots of the supposed refund and the new parking receipt to demonstrate the difference.Refunding the difference is the bare minimum they should so as their s**** up made my wife late for the show and created unnecessary stress with rude employees and a less than helpful parkwhiz support staff. My parkwhiz account is under ************************** and my phone number is ************

  

  Business response

  07/22/2024

  Hi ******,

  We apologize for the inconvenience and the delayed response!

  We have added $20 credits to your ParkWhiz account - the credit is valid for one year and you can use it towards your next booking. We are definitely taking the necessary steps and communicating with parking operators to ensure that the experience you had with the full location doesn't happen again.

  Our sincere apologies again for the trouble. We appreciate your patience and understanding, ******. Let us know if you have any other concerns!

   

  Thank you,

  The ParkWhiz Team

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a parking spot from Parkwhiz by Flash in advance of a grand opening. On 6/7/24, when I went to park there, I found the entire street was closed making the parking lot inaccessible. I completed the on line steps to request a refund. I have only heard a response once in the past month in spite of my repeated outreach. The site continues to say it is being processed.

  

  Business response

  07/15/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. We have processed a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 business days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will reach out again if the deposit doesn't occur in the timeline you mentioned.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $20 for parking from Park Whiz and followed their instructions. I parked in the correct lot. The lot did not have my reservation from Park Whiz and wrote me TWO tickets @ $63 each for failure to pay. I caught the lot attendant on the second one and he took it back after I showed him the mixup. However, I did end up paying $63 for the spot. In good faith Park Whiz should refund me that $63. They were fast to DENY my initial claim, but since have gone silent.

  

  Business response

  07/15/2024

  Hi *****,

  We apologize for the inconvenience!

  We're looking into your request as we speak. You mentioned that the second ticket was resolved by the onsite attendant you spoke with but had to pay $63 for the first one, is that correct? If so, could you please send us a copy of the payment made for the first ticket, the one that was not voided?

  Please note that we are unable to refund payments that aren't made through our system. However, we want to make this right for you. Please send us your Payable To details so we can reimburse the incorrectly-issued parking ticket. In the meantime, we have issued a full refund for your ParkWhiz pass and you should see the refund on your end within 3-5 business days.

  We appreciate your patience and cooperation, *****. We look forward to hearing from you!

  Best,

  The ParkWhiz Team

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 28th, 2024 I purchased prepaid parking on the app for Guaranteed Rate field. Upon arriving there were staff there that told me the lots were closed and would not allow parking. I showed them the ** code in the app that had those lots and prepaid reservations and they stated they would not allow us to enter and needed to deal with the app. I had to purchase parking down the street. I am requesting a refund as the service was not provided. I sent an email on June 28th letting ParkWhiz know of the issue and they continue to email me back dragging this out and the customer service keeps getting worse. I have explained I have deleted the app as well as the rest of my family due to the horrible customer service received and the scam that ParkWhiz is selling spots that are not available. On Mon, 1 Jul at 3:28 AM , *********************** <********************> wrote: *************** you, the form wouldn't allow me to submit it because I don't have a receipt of the additional parking I had to purchase and pay cash for when the attendant wouldn't allow me to park in lots A,B,C and G as I paid for. When we arrived the attendant was very rude and refused to let me to enter the lot stating it was closeda and told me to go to another lot. When I showed him my prepaid ticket he said he didn't care and I'd have to pay to park at another ********* lot. I refused to pay for another ********* stadium lot and parked at *********** Red Hots and paid cash. When we arrived at the ************************************************************** the lot was closed and the attendant was very rude and refused to allow us to enter. I showed them the parking pass and they said they didn't care and wouldn't allow us to park there. Very disappointed in the service and customer service received. They would not even scan my parking pass and said the lots A,B,C and G were closed. I am not interested in a credit on the app. I want a refund.

  

  Business response

  07/25/2024

  Hi *******,

  We apologize for the inconvenience!

  We have checked our records and it looks like the chargeback you filed through your card issuer or bank was approved. For the latest refund updates, please contact your bank.

  Again we apologize for the frustration and inconvenience.
  

  Thank you,

  The ParkWhiz Team

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a parking pass #********* through ParkWhiz on 06/26/2024 @ 1pm to attend a concert in ******* starting at 7pm. After a period of time I had not received email conformation of my purchase or parking pass; however there was a pending charge on my credit card, so I waited.nothing. I checked all my spam folders as well. I attempted to seek resolution thru the ParkWhiz web page and App and could not log in, even after several attempts to reset my password. A call to customer service netted me a ********************************************* an effort to secure parking for this event, I purchased another ParkWhiz pass # *********, which netted me the same results as the first. At this point I initiated a help desk user activation #****** in further attempt to resolve this issue. It wasnt until just before the concert, ParkWhiz sent me (email) passes and notified me they had reset my password. Clearly there was some sort of cyber hiccup that delayed the delivery of these passes. Unfortunately by that time I had been forced to make other arraignments to attend this concert, we took local transit instead. A day later I was able to contact ParkWhiz support by phone and was not provided a realistic way to file for a refund. The page I was directed to did not provide a scenario that fit my situation. The customer service person was unhelpful and dismissive of my situation and desire to resolve it. At the present time, I have had no further response from ParkWhiz (email thread attached) to resolve this issue. I simply would like a refund for the passes I was unable to use.

  

  Business response

  07/10/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking passes. While we release the funds immediately, depending on your bank it can take up to 5 business days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Sunday June 30th just before 4pm I attempted to pay for parking in an underground parkade at ********************************************************************************. After filling in my credit card information and vehicle information on the link from the ** code listed in the parkade, I pressed the button to pay with credit card. It read an error code and didn't go through. I pressed it a couple more times assuming it was the poor cell reception and still read the same error code with a different reference ID each time. I tried then removing spaces in my vehicle and address information box and tried to hit pay, but still recieved an error code. My wife tried on her phone with a different card and still had no luck, only receiving error codes. I finally used ****** pay with the same credit card and didn't receive an error code so I assumed it went through. I arrived back at my car to find a ticket for $86.50 stating that I had not paid for parking. Most shockingly upon checking my credit card statement, I had been charged SIX times alone on my card, not include the numerous charges on my wife's card before she locked her account. I am blown away that despite my parking not being validated I was charged over 240 dollars for the attempt, let alone the $86.50 ticket I have to pay to the parkade towing company and the numerous charges also pending on my wife's locked credit card. This is patently insane and this event ruined our evening and our anniversary.

  

  Business response

  07/03/2024

  Hi ******,
  
  We are so sorry for the inconvenience!
  
  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  07/04/2024

   
  Complaint: 21930081
  
  I am rejecting this response because:

  I cannot give you a refund request ticket number as I never received a parking validation number that is required to complete the refund request. All I have is five charges to my wife's credit card for $40.68 and a parking ticket for $86.50. I have submitted a support request ticket as the next best thing through your website. This is the number 348060 for the ticket

  
  
  Sincerely,
  
  *******************************

  

  Business response

  07/08/2024

  Hi ******, 
  
  Thanks for submitting your request to our support team and we are so sorry for the inconvenience.
  
  Our agent has responded to your query via email. We were able to locate the charges and all the charges have been refunded. Please allow up to 5 business days for the changes to reflect on your account. 
  
  Thank you, 
  The Parkwhiz Team 

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩