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Business Profile

Physical Therapist

Athletico Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is pertaining to the billing department and billing policies of Athletico Physical Therapy only. I had started receiving physical therapy from them since March 16, 2023. Each time I go, they collect a copayment of $20, then bill the rest to the insurance. When the insurance company sends their payment along with 'Explanation of Benefits', it would say that they pay this much, and I have a $20 copayment. The $20 copayment was the $20 I paid during my visit. However, the billing department charges me another $20 after receiving insurance payment, because they said that I had a $20 copayment based on the **** I checked with the billing department, and the representative absolutely refused to accept my explanation that the $20 copayment on the *** was the $20 I paid during the visit and insisted that I had another $20 copayment based on **** The company needs to review its billing policy to not charge patients twice for the copay. I think I heard another patient having the same issue. This is not the first time I had physical therapy, no one else had charged me copayments twice. Aside from the PT that was satisfactory, I also could not see my appointments or account balances in my account on the website. Patient convenience left something to be desired.

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