Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/24, I placed an order for a large thin crust cheese pizza with green peppers and ground beef added. When I received the pizza, it was a black hair baked in the cheese of one of my slices. I immediately went back into the restaurant and showed the worker who informed the manger on duty of the situation. After waiting a hour for the first pizza, it was explained to me I would have to wait another hour for my pizza to be remade. Due to inconvenience of me having to wait a total of two hours, I asked if I could receive a drink free of charge. My request was not only denied but I was told it was nothing they could do and that the remake of the pizza was enough. This entire experience was not only unacceptable but unprofessional. In addition to that, it is clear from my incident that the employees of that restaurant are not following the health and safety protocols when handling customers food. I am extremely displeased with the service and I would not be spending money with this company again in the near future.

  Business Response

  Date: 04/01/2024

  The customer paid and received her/his order.
  The cashier walked away, and he returned, the customer told the cashier, theres hair in my pizza.
  The cashier summoned the manager on duty.
  The manager asked the customer to put the ******************** back in the turnstile.
  The manager explained the pizza and discovered a small piece of hair on top of the cheese.
  By telephone, the manager on duty called the store manager and described her findings.
  The store manager instructed the manager on duty to ask the customer. If you can wait 15 minutes, we can remake your order.
  The customer said yes, but I want to be compensated for her/his time.
  The manager told the customer, if you check your receipt, All Sales are Final, and no exchanges.
  But I will remake your order.
  The customer said thats not right.
  The manager on duty asked the customer to read the bottom of their receipt and the customer told the manager, okay, Ill wait.
  Fifteen minutes later, the order was ready.
  The manager on duty presented the new pizza to the customer, and the customer checked the ********************, said OK, and left the restaurant.
  
  The entire kitchen staff wears hair nets.
  All pizzas are cooked in a 450-degree oven.
  In a 450-degree oven, a piece of hair cant survive.
  All pizza orders are placed in a pizza box and sealed.
  
  In the 14 years we have been open, no one has ever claimed a piece was on top of their pizza.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to them 4 times about an overcharge, NOT ONE PERSON has gotten back to me in over a month!!!

  Business Response

  Date: 03/13/2024

  I need a little bit information about this complaint. I need to know the order date, customer's name, telephone number used to place their order.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  *********************

  **********

  all 2/5

  $6.71

  13.41

  11.75

  Sincerely,
  
  *********************

  Business Response

  Date: 03/13/2024

  To respond to this issue, we need the order date, customer name and telephone number. And the reason for the refund.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i sent all this earlier today, i was double charged, the $11 charge should not have happened

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/13/2024

  I'm sorry, but I don't see an order for a *********************. **************, it appears that you have your receipt. Please take a photo of the receipt and attach it to your response. No name or telephone number does not appear in our system. I also check our call ID. log. Your number does not appear on our inbound call logs. Did you use Uber or Doordash? If yes, you need to file a refund through one of those parties.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i ordered at the counter!

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  This is the 3rd response. We need the customer's receipt.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  i never got one, i just have the transactions on my account.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/24/2024

  I'm sorry, but I can't completely respond to this complaint. The customer's name or phone number does not show in our POS system, in addition, I don't have an order for the past 2 years that total's that amount.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21325755
  
  I am rejecting this response because:
  okay, i will have to dispute then

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Beggars Pizza on ************************************************************************** on 12/28/2023 at approximately 1:53pm & I placed an order for 2 large pizzas. One with ********************************************* Beggars charges per topping & so the total for the delivery order came out to $57.77. Once the order arrived we paid the full total & when we went to eat the pizzas we realized that both of the pizzas were only cheese & the receipt attached to the box had only stated Cheese as well. Once I realized I called the location that I ordered from (above) & spoke with two different female workers , the first worker told us that they were not responsible for the order because when you place an order through the website it is a third ************ have nothing to do with that so its not their problem. The second worker was really nasty & said that she had already heard about this order from another coworker & that they werent remaking the order or providing a refund for the difference with the toppings. We called the establishment very respectful & just wanted clarification. Even if we didnt get the order re-made (which is ok) we at least wanted a refund for the difference of the toppings because theres no way that 2 cheese pizzas should cost $57. After the workers were rude & nasty to me stating that they wouldnt be able to helpwhen all I asked for was clarificationI would now like a full refund for this order. Whoever I need to speak to regarding this is fine. I will be attaching the email screenshot, the receipt that came with the pizza, as well as a screenshot of the Beggars website where it shows the pricing of the pizzas. The total should have been $45 plus tax not almost $60 total.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at this location. When I picked up my order, I noticed that the cost was different than the price I saw on the menu. I returned to the store and informed the manager. The manager told me that prices are different for each location. I showed him that the menu I was looking at was from that location. He then told me that online prices are different from in store prices. I told him that statement was not posted anywhere on the menu or in the store. At this point the manager told me that I should've known about something that was not Posted anywhere and he doesn't need to inform about information about menus that are not posted.

  Business Response

  Date: 11/21/2022

  In the customers complaint, he/she doesnt mention the item in question. If this occurred on November 6, 2022, this customer ordered a large-style sausage & cheese pizza. The cost for a large-style sausage & cheese pizza is $27. The customer also orders a comb beef sandwich. The cost for a comb beef sandwich is $13.49. this customer added sweet peppers to his sandwich. The cost for the sweet peppers is $1.79. the new total is $15.28. All item prices reflect the menu for this restaurant.

• Initial Complaint

  Date:07/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing my complaint on behalf of my daughter ***********************. She was employed at Beggars Pizza and discontinued her employment on June 11, 2022 On Saturday at July 9, 2022 **** called Beggars and spoke with the Manager ******* inquiring about her last check and if it had been mailed. ******* questioned her about when quit and then hung the phone up on her without any information about her last paycheck. I her Mother, since **** is a just 17 then called and inquired and ******* refused to state if ****'s check had been mailed or arrange for her pick it up and again hung up the phone. This locations management is highly unprofessional and unlawful and they legally must provide her last paycheck. I will seek legal action if Beggars does not resolve this.

  Business Response

  Date: 07/15/2022

  *********************** employment started December 19, 2020. ****s employment ended June 15,2021. **** was scheduled to work on June 17, 18, 19, & 20, 2021. **** was a no call/ show on June 17, 18, 19, & 20, 2021. Thats considered Job Abandonment.This means Job abandonment is when an employee fails to report to work for consecutive days without notice and cannot be reached. Most company policies state that a job has been abandoned after 3 consecutive days. Job abandonment is a voluntary termination.
  
  The business payroll cycle ended on June 20, 2021. We tried to call **** with no success.We terminated her direct deposit and a paper check was issued. **** called on June 23, 2021, asking about her wages. I personally asked her if she quit and she said yes. I asked her who did she tell. **** said I just want my pay. On the same day, her paper check was mailed. Based on our records, **** cached this check on June 30, 2021.
  
  On May 2, 2022, **** applied and asked for her job back. In that conversation, I asked **** why she left in 2021. **** said I got a job at ***** Castles. I asked her wouldnt it have been proper for her to give us a one-two week notice. **** said yes and I apologize for my actions. I told **** I would have to discuss this matter with the Store & Night Managers and I would get back to her. I talked the situation over with both managers and they both agree to bring her back. That same day, the Night manager called **** and gave her the return-to-work date & time. **** agreed to the date & time and but **** never showed up. That same agreed date/ time night, Store Manager called **** to find out what happened.**** said she got the date & time mixed up. The manager gave **** a new start date/ time, **** showed up. During the first two weeks, **** requested to be off for prom and graduation. **** provided both dates prior to the weekly schedule being created. Both request dates were granted.
  
  By email, on June 8, 2022, **** asked me if she could go to a school picnic on Sunday June 11, 2022 & when she arrived for her shift, I asked her who was going to replace her or who could she switch with. She said she didnt know. I remind her about her commitment to providing the business with her requested days off before the schedule was made. So, I asked the Sunday morning **** to stay until **** finished with the outing. The **** said OKAY, but what time. **** told him she didnt know. I butted in and said, ****, since this person starts at 10 AM,you can come in at 7 PM and help wrap up the shift. **** said, why should I come in and work an hour and a half. I told her this guy is willing to work for you from **** to 7 PM. Why cant you come in and work from 7 PM until close? It doesnt make any sense, but Ill do it. Well, **** fell to call or show up and the person who volunteered to cover for her had to work from 10 AM to **** PM. Job abandonment is when an employee fails to report to work for consecutive days without notice and cannot be reached. Most company policies state that a job has been abandoned after 3 consecutive days. Job abandonment is a voluntary termination. Again,this is I dont think that was fair. I wonder how she feels about that.
  
  The business payroll cycle ended on June 22, 2022. We tried to call **** with no success.We terminated her direct deposit and a paper check was issued. **** called on July 6, 2021, asking about her wages. The Store Manager asked her if she quit and she said yes. I asked her who did she tell. Again, **** said I just want my pay. On the same day, her paper check was mailed. Based on our records, **** cached this check on June 14, 2021.
  
  There some people who you cant give 2nd chances to.