Complaints

This profile includes complaints for J. Blanton Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  J. Blanton Plumbing

  5126 N Ravenswood Avenue Chicago, IL 60640

  
• 

  J. Blanton Plumbing

  1945 Techny Rd Ste 12 Northbrook, IL 60062-5306

  
• 

  J. Blanton Plumbing

  1945 Techny Road, #12 Northbrook, IL 60062

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid J Blanton on 9/16 to have our sewer vented. They did the work, however it was not done properly. I have had them out multiple times and told them there's an issue but they have not fixed it or offered a remedy. I discovered that the work was done completely improperly and I will not have to solve the mistake they've caused as well as fix the original issue. They have caused so many issues for me in the last few months and are doing so on the good reputation that the previous owner built. This is a scam. I want a full refund for the work they promised and did not follow through on. They caused damage and I need it repaired now.

  

  Business Response

  Date: 03/11/2025

  We have refunded in full. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded me. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduling service confirmed appointment to complete work at scheduled time. Scheduling service confirmed technician was notified this was not an emergency service and planned work to be performed. Our building time window was scheduled as per communication with scheduler for water shut off. Scheduled technician confirmed and then cancelled the day of the appointment. Back up technician arrived, belligerent, to complete estimate only and not perform work. When requested to complete work, would only do so under emergency service pricing levels. With the building window constraint and other dependent schedules at risk and with the aggressive and belligerent technician, I felt forced to agree to excessive charges to complete extremely basic, non emergency service or else technician would leave the site with unusable plumbing. The complaint is the company committed to a scheduled service and then forced an emergency service when they themselves had scheduling and communication issues with their own people. A less than $100 job ended up costing over $900 to get technician to not leave the site unusable.

  

  Business Response

  Date: 02/25/2025

  *******
  Thank you for reaching out and sharing your concerns. I want to clarify a few key points regarding your service.
  First, we do not charge emergency pricing. Our company has standard pricing listed in our price book, with emergency fees applying only for after-hours or if service is needed when we're fully booked and those EMC fees are paid over the phone. The pricing for your service was based strictly on our established rates, which are attached to specific service codes and cannot be modified.
  Our process involves sending a technician to assess the work and provide an upfront estimate before proceeding. The price you were quoted would have remained the same regardless of when the work was completedwhether immediately, a couple of hours later, or the next day. No work is ever performed without customer approval. 
  Another thing, none of our jobs are priced at $100. 

  Customer Answer

  Date: 02/26/2025

  
  Complaint: 22970550
  
  I am rejecting this response because:
  You did not follow your own processes and require an estimate first. Clearly in all the notes the timing of the service was dependent on my water shut off window. By not providing an estimate and fully knowing the water shut off had a dedicated time window your process intentionally put me in a position of accepting whatever charge you determined or else I was left with an unusable site. 
  
  This made me feel pressured to accept an excessive charge which I would never have knowingly agreed to.
  This 5 minute job could never have required $955. The charge is out of line for the service provided. I dont care what your book says, switching a pressure valve does not necessitate this level.
  Additionally, your tech was rude and combative. I felt pressured to accept the charge. He conveyed repeatedly, it was my fault for allowing a service in a fixed time period with no acknowledgement that this was exactly the service accepted by your company.
  
  You should refund at least half of the charge as I relayed in my complaint with the booking service, if you require an estimate you should never accept a job with a fixed time window and you have a serious issue with the professionalism of your tech.
  
  Sincerely,
  
  ******* *******
  

  

  Business Response

  Date: 02/26/2025

  *******,
  You called us for a problem, and we resolved it. While we typically inform customers when to schedule building water shutdowns, in this case, it was already scheduled, and neither party was at fault.
  Regarding pricing, our quotes remain the same regardless of circumstances. We charge by the job, not by the hour, to ensure consistent, high-quality work. A less experienced technician may have taken longer, but the pricing would not have changed.
  As the work was completed and agreed upon, Im unable to issue a refund. However, if you have any other concerns, Id be happy to address them.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22970550
  
  I am rejecting this response because:
  

  It is not my fault your company did not follow your own processes.  If you require an estimate in person you should have required it.  This was never recommended or communicated after many many back and forth discussions with your schedulers.

  You have access to see the facts.

  Even your technician, rudely, indicated this was my fault for not requiring your company to follow your own processes.

  Given your pricing model I can see why you have this policy which you yourself have described.

  The fact is I would never had gone forward with this work at even half this price.  I felt blamed and pressured to continue and now my only recourse is to communicate the attitude and communication challenges with your company.

  Blaming the customer should never be your mode of operation given these facts.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested J Blanton Plumbing to come assess and fix a stain on a ceiling in our home. They provided a verbal quote of $330, which we agreed to. After cutting a whole in the ceiling, they came back and stated the cost for the diagnostic would be $1,500 stating they had to cut 1/4 of the ceiling out. I had to pay before they would proceed so I had to charge on my cc. I told them it was a building issue so the building association would pay and I would prefer to give them a check from the building. They wouldn't start the work until I paid so I paid on my cc and they said if I got a check they could reverse the credit card charge. That the signature I gave them was to hold/charge the card. They assessed and provided a verbal quote of services for $4,200. I confirmed they would apply the $1,500 to the cost - they said it was too big of a job to do that? So they verbally quoted me $5,700 for total job. I had no written documents at this time so they sent me an estimate via email. the estimate referenced cutting the ceiling and the plumbing work for $5,700. I agreed. I was able to get a check from the Association and for the $5,700 and they stated they would credit my card - it would take 7 days for it to reverse. Long story short, they completed the work, and never sent me an invoice until I had to call several times. When I received invoice it was $1,500 more then the estimate I had signed at the time of service. They are now refusing to refund my credit card.I recieved no additional communication except the quote for $5,700 which confirmed the verbal quote provided by the technician. In my conversations with the Plumbing company, they stated the conversations were recorded but they refuse to let me see any of the transcripts except a 30 second excerp from the first minutes interaction.I am looking for a refund of $1,500 that was charged to my credit card and which I was told would be refunded when I provided the $5,700 payment which was provided the next day.

  

  Business Response

  Date: 02/25/2025

  ****, 
  You did a chargeback for $1500 which is still in process. At this point there is no refund to be given. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/25 this business identified that my sewer lines were clogged and I paid them over $2100.00 to hydrojet the lines which they said would solve the problem. Then they said they couldn't fix the problem that way (but still collected my money) and said I would need to spend $40,000 to put sleeves in my sewer lines, indicating that was the only possible solution and that if I didn't do this, I would have sewage flooding my basement if I even flushed a toilet. Upon getting a second opinion from another plumber, they successfully rodded my sewer lines for $450. I have made a complaint to a manager, ******, at this company and they have yet to refund me for their unsuccessful hydrojetting.

  

  Business Response

  Date: 02/04/2025

  *****,
  At J Blanton Plumbing, we prioritize providing long-term solutions rather than temporary fixes. When ******* jetted your sewer line, he successfully removed a significant amount of roots, restoring flow and eliminating immediate blockages. However, during the process, he also identified a larger issueextensive root intrusion caused by separations or holes in the sewer line itself.
  While rodding can temporarily clear blockages, it does not address the root cause of the problem. As long as there are openings in the sewer, roots will continue to grow back, leading to recurring issues. This is why our technician recommended a sewer liner, which would create a permanent barrier to prevent future root intrusion.
  The hydrojetting service you paid for was performed as agreed, and it effectively cleared the line. Given that the work was completed and the issue was correctly diagnosed, a refund is not warranted. While you chose to have another company rod the line afterward, this does not change the underlying problem or invalidate the work we performed.
  If you have any further questions or would like to discuss long-term solutions, were happy to assist.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22884003
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J ******* Plumbing came to my condo this afternoon to give me an estimate on replacing my 10 years old hot water heater. Two of their plumbers came and went over what they should be done as part of a new installation. They noted that the old water intake valve was old and should be replaced with a new modern one as these old valves tend to leak. I agreed to having a new one installed. I also said I would arrange a building wide water shutoff to install the new tank since my condo is in an older industrial building and during the renovation individual water shutoff were not installed in each unit. Despite all that one of the employees started to fiddle with the old intake valve and sure enough it started to leak. Even worse, the only way the leak could be stopped was to shut off the valve, i.e. no more hot water. They contacted their manager to apprise him of the situation and told me the manager would be in contact, Then they left with my water shut off. I did not hear back from the manager until near the end of the day not with a personal phone call but by text msg. He did not offer to send his guys the next day to fix the valve merely saying that these old valves all leak and the reason why I was complaining about the leaky valve was because the quote I was given was too pricey. That was the extent of the conversation. I have since contacted another plumber to come and fix the valve at MY OWN EXPPENSE. And because I was contacted so late in the day by J ******* I am not able to arrange a water shutoff for tomorrow, 24 hours notice is required by my management company. So I will be without hot water for 48 hours all because of an incompetent employee and L ********* refusal to accept responsibility and fix my leaking valve,

  

  Business Response

  Date: 01/16/2025

  HI ***, 
  I truly apologize for the conflicts this caused. Can you please email me the invoice from the other company and we will work something out with you. My email is *********************************************************** 
  Thank you

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been triple charging me for their ************** membership, and I am trying to stop them and cancel my membership. I tried calling many times, but the person in charge of this membership service never calls back. I am paying $59.94 monthly for THREE memberships! I was a member before at only $14.95/month, then in November, they started charging me for THREE memberships. I just got charged again this month. I tried calling today (12/18/24), but I was again told that the person who manages the memberships would call me back but, once again, he has not.

  

  Business Response

  Date: 01/16/2025

  Hi ****, 
  It looks like 2 out of the 3 memberships have been canceled and you have an active *** membership of the full benefits for $14.97. Note that we no longer have a membership for that price but we honored it for you. You will be reimbursed the additional charges for the 2 additional memberships. 

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to perform an assessment to identify the cause of a ceiling leak. The company came and informed us it was the base of the shower that was leaking into the floor below, and to repair it we needed a new shower and even showed us a shower catalog. They assured us this was the cause of the problem and no pipes were leaking, and since we were not using the shower anymore the leak would stop. Two days later, the water was still leaking steadily. We obtained a second opinion that determined the cause was a clogged pipe on our humidifier associated with the furnace. J Blanton's fabricated the story about the shower in an attempt to sell us a new bathroom. They said we could use the $560 assessment fee towards the cost ($13,000!).I note that this assessment fee is exceptionally high, but the basis for my complaint is actually that we did not receive the agreed-upon service (diagnostic) and instead were lied to, while water continued to leak in our house.

  

  Business Response

  Date: 12/17/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for not providing a more thorough diagnostic and accessible solution during our visit. We understand how frustrating it must have been to deal with ongoing water issues after our assessment.
  We have addressed this matter with ***** to ensure he improves his diagnostic methods moving forward. It is always our goal to deliver clear, accurate assessments and recommendations, and we regret that we fell short in this instance.
  As a gesture of goodwill, we will be refunding the $560 diagnostic charge you paid. Please allow 3-5 business days for the refund to process back to your original payment method.
  We appreciate your feedback and the opportunity to improve.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/15: J Blanton is called due to a clog causing toilet overflow, rendering upstairs toilets/washing machine/showers unusable. J Blanton sends a technician who identifies the pipes connecting the toilets as the issue; removing all horizontal crosses, and replacing with ys. Upstairs toilets/showers remain clogged until 6/17. 6/17 6/18: Technicians remove clog and complete repipe. Total cost is $9810. 11/11: Washing machine is run and kitchen ceiling leaks in same spot as before. J Blanton is called and comes out same day. Tech advises this is a one off, and no further work is needed. 11/15: Upstairs toilet in master bath clogs, and kitchen ceiling leaks in same location as before. Technician comes out the same day, but does not have the correct equipment to remove the clog. Advises that a different technician will come at 8am on 11/16. Note because of this clog, none of the upstairs plumbing can be used meaning the toilets, washing machine, and showers. These were not usable until 11/19. 11/16: Technician does not show at 8am, 9am called J Blanton, who confirms the technician hasnt started yet and is on the way. 9:50 am J Blanton calls and says the technician cannot come out, and the next confirmed appointment is 11/18. 11/18: Technician does not show up in the 8-12 window, J Blanton is called to confirm appointment, and they confirm the tech is on the way. J Blanton calls back and says the tech is running late and cannot come. Initially suggest rescheduling for 11/20, but ultimately reschedule on 11/19. 11/19 Tech unclogs the toilet, and suggests replacing the cast iron stack. The cast iron stack is unchanged and was visible during the **** repiping. Estimated total is $3200. It is our belief that J Blanton did not fix the initial problem back in ****, and any further work taken should be covered by them. We have contacted J Blanton about the $3200, and they will not discount or cover this work.

  

  Business Response

  Date: 12/03/2024

  In June, our technicians identified and addressed issues with the cross fittings in your plumbing, which were causing significant blockages. At that time, rerouting each branch individually was necessary to reduce the risk of future clogs. This work resolved the immediate issue and was completed to industry standards.
  Unfortunately, the current issue stems from a separate but related problemshort pattern fittings within the cast iron stack. While visible during the initial work, these fittings were not part of the scope at that time, as the space constraints made it impossible to address this area without first completing the prior work. The repairs we are recommending now are critical to fully resolving the ongoing clogs and preventing further damage.
  We understand that the need for additional work is disappointing, particularly given the expenses incurred so far. To acknowledge this, we have priced this job to break even, with no profit for our company. We want to ensure you feel supported and confident in the value of our services, even in these challenging circumstances.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22604065
  
  I am rejecting this response because: the initial repipe was not done to code, and the proposed actions will not fix our current issue. We consulted another plumber to run a camera down the pipes to confirm that the cast iron fittings are indeed the cause of the issue, and as the attached video shows there is no significant scaling inside of these pipes that would cause the repeated issues. J Blanton did attempt to run a camera down the pipes, but was not able to despite there being an access point behind our washing machine. The diagnosis and recommendation of work that would cost over $3000 without video confirmation is deceitful.
  Additionally, the consulted plumber identified several issues in the repiped section (see attached images). The vent for the south side toilet is not installed, the laundry drain connection is installed incorrect, and the repiped lines are back pitched, holding standing water. We continue to have issues with blockages after running only the washing machine and not using the toilets. This has caused significant water damage, and has negated the water mitigation done after J Blantons original work. We have not been able to use both toilets for three weeks, and have been unable to complete renovations from the original damage. We would like further investigation on the root cause of the issue, and all future work covered by J Blanton. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 01/20/2025

  ********, we stand behind the work that we did and we are certain additional work could not be done without the work we completed.

  We will send an inspector to inspect our work.

  I will arrange this with my office and contact you via email. 

  Thank you.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never seen one in my life, he said he had to open up the wall to give me a quote for hooking up W/D in my condo. I agreed because he said he can apply this payment to credit further work. Before opening up a hole in my wall, he guaranteed to notify the management, that was why I gave him permission to do it. But after that I found out he lied. I was told by management he did not notify them, he told them an "estimation" only. I know it is my responsibility to double check with management, but I can certainly see his dishonesty and unreliable nature. After opening up a hole in my wall, he said he could not give me any estimation before opening up another hole in my bathroom, which would lead to tearing down my entire vanity, for $1850. Then, he can give me a quote. Try to think as this is happening to your own home, I believe no one would trust this guy again. I believe no one would be fool enough to let him opening an entire wall in your bathroom for $1850 and tell you that he still couldnt give you an estimation, and just leave it there because he got your money already. And thank god I did not do this, because he did exactly what I thought: leaving without any sense of responsibility and never called me back for anything. I called him multiple times what is the next step, he said he will call my management and they will tell him what to do to give me a quote (every other plumbers can do this, I dont understand why he has to open up everything just to give me a quote, because that will make him quote whatever he likes? Treating me as a rich fool?), but he never called them nor called me once. Now I have a hole in my wall, leaking air and they even want to charge me for another $165? Just try to imagine this happens to your family, who would accept this kind of scam service and shady company? Here is my demand: I take responsibility of my wall and I do not require them to repair it. But I need refund of $165 for not receiving any service as we agreed face to face.

  

  Business Response

  Date: 11/25/2024

  Our technician went out on September 5th because the customer wanted to install dishwasher, laundry, and maybe a vanity. We sold a diagnostic for $330 to open up wall to find out a way to rough in the plumbing for the things he wanted installed. We went back out on the 6th of September to do the diagnostic but we needed the building engineer to be onsite which he was not, so we could not perform the diagnostic, but we did open up the drywall. There is no additional estimate on your profile, but a verbal range was given to you for the rough in, which you did not like. Either way, as a gesture of goodwill, I will refund the deposit you made, which should be non refundable due to the two visits we made and the work for the diagnostic being started. Refunds take 5-7 business days to complete. 

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 12th, I called J Blanton to book an appointment to replace my tub spout. I booked an appointment for the next morning and put down the $49 deposit, which would be applied toward my total invoice. They ended up not being able to make the Saturday morning appointment and I had to reschedule to Sunday morning. They did not make that time slot either. After several calls, the plumber arrived at about 4pm. We discussed the job, and he said with my $49 down, it would just be an additional five twenty something for the part. He specifically did not use denominations for the numbers he spoke, which lead me to believe he just meant an additional $5 and some change, so I agreed. He zoomed into the spot on his phone where I signed. Between running to the hardware store for the replacement spout and completing the installation of the spout and a new shower head, it took no more than 45 minutes. When he discussed final numbers, he again did not include denominations and referred to the extra five something on top of the $49 deposit I paid. I agreed once again thinking he meant an additional $5 and some change, making the total job around $55 and some change. He zoomed into the signature spot and I signed it. I did not see any total written down and he never confirmed the total verbally. About 20 minutes or so after the visit when I got the email with my copy of the invoice showing a total of $570.38, I was truly shocked and thought there was a mistake. Surely this was an error because the plumber was telling me it would only be an additional five something after my $49 deposit. I contacted customer service and received rude, condescending treatment and was finally advised they would escalate my issue and I would receive a call back. I have been going back and forth with the company to get an explanation of the charges and dispute the amount since the total was never fully communicated to me.

  

  Business Response

  Date: 07/22/2024

  Hi *********,
  
  Thank you for sharing your concerns. It seems there was a misunderstanding regarding the cost of the service. Our pricing reflects the quality of service we provide, including weekend availability and fair compensation for our employees, which consists of 50 field professionals and 20 office staff. We strive to assist customers promptly, even on weekends, which sometimes necessitates rescheduling due to the unpredictability of job durations.
  
  As a large company with over 30 years of experience, we stand behind all of our work. We understand the importance of having plumbing services available on weekends and fairly compensate our technicians to ensure they are available to help you when needed.
  
  Our technician provided an estimate before starting the work, which you signed off on. He also fixed your shower head as a complimentary service.
  
  Our pricing is transparent, and the amount you paid is consistent with what anyone would be charged for the same service, regardless of the time spent on the job.
  
  Thank you for your understanding.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22014981
  
  I am rejecting this response because: I was not made aware of the total price quote before the plumber completed the work. The plumber never spoke the total cost aloud, instead he spoke numbers without specific denominations. When giving me the quote, he said with the forty-nine you put down, that will JUST be another five twenty something. He never spoke that it was an additional five hundred something dollars, he simply said five something, which I understood to be $5 and some change. He then zoomed into the spot on his phone where I sign, not displaying any total to me either, so I signed with the assumption the cost was around $55 and some change. After he completed the work and went over total numbers, the plumber did the same thing again, never speaking a whole total number with denominations, instead reiterating after my forty nine down, it would be the additional five twenty something and zoomed into the signature box, never showing me a written total either.
  

  I legitimately understood the price as an additional five dollars and some change after my $49 deposit. The average cost to replace a bathtub spout is not $570, that is an exorbitant amount that I did not agree to. I feel as though the plumber took advantage of me as a woman who lives in an apartment. 
  

  In addition, they refused to give me an invoice with a breakdown of the charges. They mentioned in their BBB response that their price reflects weekend availability and the amounts they pay their plumbers, but none of that is broken down in the invoice along with the cost of parts. Without an invoice that breaks down the charges, I am even more convinced this is a price they made up as a way to take advantage of me as a consumer. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/24/2024

  Hi *********,
  I want to clarify that our pricing is not determined by our technicians; it is based on standardized rates that consider various factors associated with the cost of doing business. Each task has a set code with a fixed price that our technicians cannot alter. Our pricing structure is consistent for all customers, regardless of gender, and is based on the specific job being performed.
  As a large plumbing company with over three decades of experience, we maintain a high standard of service, and our rates reflect this. Even a handyman typically wouldn't charge $55 for a similar service. We appreciate your understanding and are committed to providing fair and transparent pricing to all our customers.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22014981
  
  I am rejecting this response because: the bottom line is that the plumber was NOT transparent about the pricing as your website ensures. He NEVER said a total cost out loud that included the specific denomination that this job would be over $500. Because he simply said an additional five something on top of the $49 I put down, my mind couldnt even fathom spending over $500 on a quick/easy job like this, so I assumed he meant $5 and some change. If he spoke clearly and would have said the actual total out loud being $570.38, I would have never agreed to the pricing. 
  
  Also, as seen in the attached screenshot from Forbes breaking down the average plumbing cost to replace a bath tub spout, it shows $50 on the low end and $250 as average. With > $400 pricing reserved for complicated jobs, which this was not, since he completed it in less than 15 minutes. 
  

  Ultimately, since I did not receive a transparent quote, I am requesting a partial refund for this. I will even settle for the average cost being $250, which would mean I over payed by $320, which I would like refunded to me in order to settle this dispute. 
  
  Sincerely,
  
  *******************************