Customer ReviewsforFour Seasons Heating, Air Conditioning, Plumbing & Electric

I have been a Four Seasons customer for 15 or more years and haven't had concerns during this time. I needed a new air conditioning unit and was offered special pricing as a long time customer. They indicated they would be able to install the unit the next day. I made a partial payment per our agreement on my credit card. They found out a permit was needed and had to wait for that which would delay the next day install. I asked for the charge to be credited back to my account since the install was not going to be the next day and the card was not too be charged until the work was completed. I was told the charge would be credited back. On the day of install I presented a cashier's check in lieu of using a credit card. The technician upon arrival asked for payment which was shocking as he had not completed any work. I questioned that and sensing my annoyance, he moved on and started the install. He was presented the cashier's check upon completion. Unfortunately, my credit card was still charged. When I called back and told them I presented a cashier's check to the technician, I was told they had to check to see if the technician turned it in. I gave found you can never get a direct answer from them. They are quick to take your money but slow to apply a credit/refund. I still have not received an electronic receipt for services after 2 business days. Management will not respond and all requests are emailed to them and they still will not respond. I was considering air duct cleaning but will not after this experience and the price is too expensive. I am reaching out to my credit card company for resolution

Hello ****** Thank you for taking the time to speak with our customer service team and allowing us the opportunity to address your concerns. We will be monitoring the charges and will continue to reach out as this progresses. In the meantime, if you have any questions please give us a call. Thank you.

Seriously regretted reaching out to Four Seasons when our old air conditioning unit failed two months ago. They sold us a bigger unit (3-ton) than we needed, creating electrical issues in our building when none existed earlier, frequent stops and starts, high energy bills and humidity warnings (from the frequent stops and starts). Nine or 10 technician visits later, they finally acknowledged that the unit was too big and swapped it out for a 2-ton. So far, so good with the replacement, but it's crazy that we had to push as hard as we did, and even crazier that it took so many technician visits to figure out what we had been telling them. On one particularly frustrating occasion, we waited an entire day for a technician to show up; we were told repeatedly that he was running late, but never showed up. On several other occasions, our calls would get caught in an endless loop of friendly-enough people who couldn't help us out. All of this forced us to take time off of work and endure some anxious moments with our electrical system. We also now have paid for a 3-ton unit we didn't need, and should be getting some kind of credit. Absolutely the worst interaction weve ever had with a contractor.

Thank you for sharing your experience with us. We're glad to hear that the new 2-ton unit is functioning better. Weve discussed your concerns and are actively working towards a resolution, including addressing the credit for the 3-ton unit. We appreciate your patience and understanding as we work to resolve this matter.