Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 5 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  14017 Cicero Ave Crestwood, IL 60418-2150

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  992 Saint Charles St Elgin, IL 60120-8441

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  135 N Arlington Heights Rd Ste 180 Buffalo Grove, IL 60089-1782

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  9934 S 76th Ave Ste B Bridgeview, IL 60455-2410

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked 3 times to 3 different **** and was quoted $85.00 for a service call commercial. But he did not go on the roof so commercial wasnt needed. Once inside I asked if theres a time limit because ***** talked about the window coverings and was chatting me up. ***** told me its $185.00 per hour. I said what lets go in out in the hall. He tried to call his *** I feel to let everyone in the building hear & know my business to embarrass me. I was never told of an additional charge. If theres an hourly charge we should be told up front, that theres a separate charge on top of him showing up. I missed my meeting. Also I changed the time yesterday to after 1 pm but that appears like it didnt go through. When I confirmed this appt they said 8 am to 2 pm. What a rip off. It was intentional.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had a nightmare experience with this company and strongly encourage others to avoid them. Here's the full story: our heat stopped working shortly after we had a sewage backup in our basement. We made the unfortunate mistake of calling Four Seasons based on their positive ****** reviews, which I doubt are accurate given our experience with ******* started with the technician arriving and threatening to leave if we didn't provide him with parking. We never were told that we have to provide parking for him. So my wife and toddler had to go out into the cold to move our car so he can park in our garage when there was a street spot a half block away. After the technician arrived and was here for a few minutes, he tried to claim we had asbestos so he can leave and collect the service fee, but we didn't. We had it professionally removed already and when we shared that, he still tried to weasel out of the job and collect his fee. He said we were exposing our child to harmful asbestos despite evidence to the contrary, making my wife very upset and having me worried unnecessarily.The report we then received was completely inaccurate, claiming they worked on a floor that they never did. They then refused to fix the report. Their customer service manager, ****** called me with a rude and accusatory told me I was wrong about the sewage water when I was the one who discovered it in the basement. Can't believe he was a customer service manager, but shows what type of joke this company ***** make matters worse, the heat never fully worked after they left. Another company came out and tightened a few things to get it working upstairs again.Given their unethical behavior, we don't want them ever stepping foot in our house again. They're now claiming they need to come to our home to get their part in order to issue us a refund. The people they send are so bad that we will request a police stand-by while they're here. I'll include photos if they choose to come.

  

  Business Response

  Date: 04/22/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/2/25 my basement flooded due to a sewer/drain issue. I contacted 4 Seasons, was assigned a tech, Geo, who identified the need for rodding. *** was unable to complete process due to equipment failure, outreached tech *****. ***** attempted to rod and was unsuccessful due to blockage. He recommended jetting/pump to resolve the issue. I was charged 1/2 of cost $507.50 due to issue being partially resolved. ***** reported the jetting/pump would solve the issue, quoted $2591, and stated he would call the following day. 4/3, I did not receive a call. I called, spoke with **** and paid the full amount. Later, another tech Davion arrived along w/tech from FloMaxx(completed pumping). The service was initiated, yet it was unsuccessful due to equipment failure and I was told another visit would be needed. 4/5, ****** returned w/tech ***** and again was unsuccessful. At this time it was recommended for PDP/jetting done again to fix the problem at the price of $1020. My frustration arose because of constantly being mislead, deceived w/no resolve, and consistently being charged. I spoke w/several plumbers who informed me after unsuccessful rodding I should have immediately been told to have *** done. This was never a discussion and after my interaction w/second tech, I should've only been charged half of cost because issue remained. I outreached customer service and several account managers to no resolve. The plumbing issue remains, I'm further inconvenienced as I cannot complete laundry without flooding and ultimately my time as well as money has been wasted. I outreached 4/9, spoke with ****, who stated my claim was never submitted until 4/8 but was told by ******* on 4/5 she would complete my claim and contact me on 4/9. This entire ordeal has been poorly handled and I was never provided any resolution or camera footage of the issue. After speaking with several individuals and my insurance I was told I should have been shown camera footage which was never presented to me.

  

  Business Response

  Date: 04/22/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction. Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.

  Customer Answer

  Date: 04/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/2025, My 92 y/o father & 88 y/o mother. Receive a price of $7,150 for a new Furnace. I'm the power of attorney. There is nowhere on the invoice stating the price of the furnace, plus the cost of the installation. My parent stated they were not told the price of the new furnace. or the cost of the installation. I requested this information. No one seems to know. How did the person would calculate the cost to arrive at $7,150.00? I'm requesting the cost of the furnace & also the cost of installation. My elder parents have been misused & treated unfairly in the past with large project of this sort. I only want information that should have been given before this project was finished. INVOICE: 1-5220638, ****************, 4/7/2025. $7,150 SHOULD HAVE BEEN ITEMIZED ON THE RECEIPT OR INVOICE & AVAILABLE FOR THE CUSTOMER. Thank you

  

  Business Response

  Date: 04/18/2025

  We are in receipt of the complaint submitted on behalf of the customers referenced above. We appreciate the opportunity to respond and clarify our position regarding the concerns raised. The total cost of $7,150.00 for the installation of a new furnace is accurate and falls in line with our standard pricing model. As an all-inclusive service provider, our pricing structure does not itemize labor versus parts. Our model ensures that customers are charged a flat rate for the entire scope of work, regardless of the time required to complete the job. Whether a project takes three hours or thirteen hours, the quoted price remains the same. At the time of installation, we were not made aware of any designated Power of Attorney. All contractual documentation, including the signed agreement and the Know Your Consumer Rights form, was completed and authorized by the customer. These records are attached for review. While we do not provide itemized breakdowns of our all-inclusive pricing, we are more than willing to discuss any additional concerns the customer or their representative may have. Additionally, we do have call recordings available for further verification, should they be needed. Based on the documentation and procedures followed, we consider this matter addressed and resolved.
  Thank you for your time and attention to this matter.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had a furnace installed (which I paid for) and it keeps breaking down. They have been out numerous times to repair it, which they charge him for, and he had to call them out again today. I would like them to replace the furnace.

  

  Business Response

  Date: 04/11/2025

  We have received the consumers complaint and reviewed their account. We attempted to contact the consumer on 4/3, 4/7, 4/8, and 4/9/2025 to discuss their concerns. A voicemail was left, and a follow-up email was also sent. We will update the BBB with any additional information once we hear back from the consumer. Thank you.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons 2-21-25 came to replace furnace $8045.00. The lead person was with me in the basement having me sign forms on tablet when he sent the helper outside to back into the driveway. Shortly after there was a boom sound, and I asked the lead, "what was that?" He said, "I don't know" I asked, "Is he good?" He said, "I hope so". We went outside and immediately saw he had hit the gate, severely bending it and knocking it out of track. Gate was in up position. I was assured by the worker and staff at 4-Seasons that they would take care of all of this and not to worry. 2-22-25 National Shutters came to do estimate and measure. Repair was not an option due to the extent of the damage and it being 7 yrs old. Replacement $8703.59. ***************, their insurance offered $7262.87 due to depreciation. I have to pay $1440.72 out of pocket. I asked 4-Seasons to deduct from furnace cost because it wasn't fair to me and because I ALWAYS use them, speak very highly of them and recommend them. They refused. Lawyer said it will cost me at least 2x the amount to fight it and advised me to take offer. 

  

  Business Response

  Date: 03/28/2025

  We appreciate the opportunity to respond to Mr. ***** concerns. At Four Seasons, we strive to provide exceptional service and handle all issues responsibly.
  We understand Mr. ***** frustration regarding the damage to his gate. Our team has thoroughly reviewed the situation and maintains that the furnace installation and the fence incident are separate matters. As soon as the incident was reported, we followed proper protocol by involving our insurance provider, ***************, who assessed the damage and issued a payout based on industry-standard depreciation policies.
  While we regret that the full replacement cost was not covered, we recommend that Mr. ***** open a claim with his own insurance carrier. Should they require further information, they may subrogate with our carrier directly.
  We are unable to further adjust the furnace installation cost in relation to this matter. We have exercised all plausible, fair options available. We consider this matter answered and resolved. Please remove it from our records as it is out of purview.
  Thank you for your time and consideration. If there is anything further, we can do to assist, please let us know.
  
  

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new furnace. They installed it and they know its not working. It needs parts. Its 35 outside and snowing. We havent had heat in 24 hours. I called back the next day and and they said they didnt have parts. After numerous calls asking for a supervisor to call, nobody has called. I dont know where I stand.

  

  Business Response

  Date: 03/28/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24 we had an AC/Heater unit installed. We had a few issues with the installation; our doorbell was broken, but did not make it an issue. 11/24 when I turned the furnace on I immediately smelled gas, did not think anything about it because it was our first time running the new furnace so I thought the smell was normal. Our unit is on the lower level. I would only smell gas when I was in that area, not throughout the entire house. I asked my husband and son about the smell, my son stated only when sitting downstairs. I began waking up with headaches. I called the Sales *** and he instructed me to call the company. Someone came out on 1/16/25. The tech was at our home for 2 hours working on the unit. He did not fix the gas leak but patched it up with blue yarn. I continued to smell gas and have headaches. I called my doctor on 1/25. I explained to her that I was waking up with these mild headaches. She asked some questions, and I explained to her that I was smelling gas when the furnace was running. She suggested that I call NIPSCO. ****** came out on 2/5/25 and found a gas leak coming from our new furnace that was supposed to be fixed on 1/16/25. I sent a message to the Sales *** and explained to him NIPSCO findings. I received a call while NIPSCO was at my home and NIPSCO explained his findings. A tech came out on 2/6/25 who was rude and stated that ****** had no clue what they were talking about and that there was no gas leak. After persistency and calling NIPSCO in front of the tech he did indeed find a gas leak, he fixed the leak. We not only had a gas leak but the exhaust and intake pipes were not braced. I received a call about my satisfaction. I was really taken back because no one seemed to empathize with what went on for four months with my family, what if this was your family experiencing this? Another tech came out on 2/7/25 and then saw that the pipes still needed to be mounted up. Then on 2/14/25 QC came out and stated that everything is fine now.

  

  Business Response

  Date: 03/18/2025

  Thank you for bringing this to our attention. We understand your concerns and appreciate your patience as we continue working toward a resolution.
  Our team is currently reviewing the details of your experience to ensure that everything has been properly addressed. We take customer feedback seriously and are committed to finding the best path forward.
  We will provide you with updates as we move through this process. In the meantime, if you have any additional details to share, please feel free to reach out.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23028583
  
  I am rejecting this response because: I am waiting to hear back from this company.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/28/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons installed our furnace and AC over 10 years ago.Over the years we've always used them for annual services, and we had a couple of issues:- A technician told us that the humidifier filter had been installed incorrectly. They were the only company to ever touch it.- A perfectly working ****** thermostat stopped working after one service, they wanted to charge hundreds more than the cost on ****** for one - even though, I thought, their "technician" had broken it.- After one service, nothing worked. He left it without even testing it. We tried restarting it, but nothing. Another person came out, spent over and hour, and said it "just needed to be reset" - right, and that takes an hour.- Always wanting to sell the add-ons with every visit.We'd considered changing HVAC companies, as the furnace was out of warranty, but the next thing confirmed we would:Recently though our furnace stopped working - of course it's out of warranty. Error code E-228 kept coming up.I guy came out who clearly didn't know what he was doing as he was always on the phone for help, spent four hours, told us it was fixed and wanted to charge over $400.The guy also charged around $89 for a cleaning. One week later, it stopped working again. This time I called someone else.This technician showed me how it had been installed incorrectly - the part that needed to be worked on had a drain pipe glued in place. There was no way he could get to the component without breaking it.Not only that but when looking there were leaves in the intake pipe near the furnace (not outside). How had the four seasons technician cleaned anything?So now, I've asked that company to come and do an assessment of the install. I will be sharing that far and wide.I just received a $405 which they won't even negotiate on despite the shoddy work

  

  Business Response

  Date: 03/13/2025

  We made multiple attempts to address your concerns and offered to rectify the situation, but you declined and stated that any further contact would result in harassment charges. Given this, we are unable to assist you further.
  Regarding the services performed:
  A technician was dispatched and spent significant time diagnosing and addressing the issue with your furnace.
  Cleaning services were performed, and standard charges were applied.
  The repair work was completed at the time of service, and the system was functioning when our technician left.
  If another company has since made claims about our work, we were not given an opportunity to verify or address them. Additionally, the invoice issued reflects the work completed, and while we understand you are disputing the charges, our billing policies remain consistent for all customers.
  Since you have made it clear you do not wish for further contact, we will respect that and consider this matter closed.
  

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23027352
  
  I am rejecting this response because:

  1. When your "customer service" representative contacted me I was offered no other option except to have another technician come to try to continue the repair - I wasn't even told whether I would be charged for this extra work.

  2. I explained to your "customer service" representative that the "technician" who had conducted the "repair" had spent the majority of the time on the phone asking for help and so was clearly unqualified. Your "customer service" representative offered to send another "more qualified technician" to conduct a repair - I declined this.

  3. Your "customer service" representative not once offered a refund or discount for the failed repair. 

  4. Over the years your "technicians" have broken an Ecobee thermostat - which they offered to replace at a cost way more than I could get it done for through Amazon - amazing as they broke it. They once "serviced" my AC only for it to stop working within the hour and we had to wait for another "technician" to come and fix the first ************** work. One "technician" came to conduct a service and told me that the humidifier filter had been installed incorrectly - the only people to service my humidifier were your people.

  5. On getting another technician to look at the work leaves were found blocking the intake vent near the furnace itself - so I don't believe your "technician" cleaned the unit at all.

  6. The new technicians also pointed out how the original installation had been incorrectly completed.

  7. As cold weather was approaching I didn't trust your "technicians" to be able to fix the flawed install that your "installers" had done in the begging.

   

  So, yes, I asked you not to contact me again in December - however you did by sending me a bill for over $400 for work that I don't believe was carried out. No offer of discount was made and I was told it would be sent to collections - basically a threat to my excellent credit rating rather than discount for your poor work. As I've now paid to avoid the debt collection agency I'm asking for a refund through BBB.

  Sincerely, 
  ***** ***********

  

  Business Response

  Date: 03/26/2025

  We appreciate your assistance in addressing Mr. ************ concerns. To bring this matter to a resolution and eliminate any further frustration, we are offering a full refund of $405.95. This refund will be processed upon receipt of a signed release letter from Mr. ************ confirming that this matter is fully resolved, and no further claims will be pursued.
  Additionally, as part of this resolution, we kindly ask that any claims or statements made on social media regarding our company be removed to reflect that we have reached an agreement and resolved the issue amicably.
  Please advise if Mr. *********** is agreeable to this resolution. If so, we will promptly provide the release letter for his review and signature. Once we receive the signed document, we will issue the refund immediately.
  Thank you for your cooperation in facilitating this resolution. Please let us know how youd like to proceed.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What initially started as a great experience with Four Seasons ended in a disaster getting a complete runaround on the permit process after being told it was seamless, easy and completed. Only to find out it never was completed and the appropriate team was never informed to pull a permit. All of this information came after 4 different calls and requests for callback, where only one of my callbacks was returned. I made it very clear on my initial call that a permit was required and the Four Seasons agent **** assured me it was easy and would be completed with no problem. They sure were quick to take our money and complete the service but failed to do things correctly as promised while keeping me, the customer, informed. This now puts us in a terrible position for inspection that our city requires. I am extremely disappointed in Four Seasons and will take my business elsewhere next time.

  

  Business Response

  Date: 03/18/2025

  We have received the consumers complaint and have conducted an initial review of Ms. ******** account. Our team is currently evaluating all available options and remains committed to working closely with Ms. ******* to address her concerns.
  Once we have reached a satisfactory resolution for all parties involved, we will provide an updated response accordingly. Please let us know if you require any further information in the meantime.