We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Precious Metal Dealers

Chicago Precious Metals Exchange LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

This profile includes complaints for Chicago Precious Metals Exchange LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chicago Precious Metals Exchange LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Chicago Precious Metals Exchange LLC

      111 W Jackson Blvd Ste 1700 Chicago, IL 60604-3597

    • Chicago Precious Metals Exchange LLC

      35 E. Wacker Dr. 9th Floor Chicago, IL 60601

    • Chicago Precious Metals Exchange LLC

      110 Wall St Ste 2700 New York, NY 10005-3803

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wired CMPE $1250 for silver bullion 6 months ago and havent received anything. The wire was for a down payment on silver bullion. After I wired the funds, *********************** told me that his supplier was not able to fulfill my order and he kept my money. This company is not a legitimate bullion dealer and I have heard nothing but lies from them. They should not be allowed to be in business.

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a precious metals *** with Equity Institutional in 2009 with *********************** from Chicago Precious Metals as my dealer. On 4/22/22 I contacted him to attempt to liquidate my ************* (approximate value $33K) so I could transfer the cash to a traditional *** account. ****** instructed me that he no longer worked with Equity Institutional. He told me I needed to transfer my assets to ******************* for him to help. He helped with the proper forms and on 7/8/22 my assets were transferred. He then had me complete the necessary form to disburse my assets so his wholesaler could liquidate them. My assets left my Delaware Depository account on 7/27/22. Since then I have called and emailed *********************** many times to receive a check. He either doesn't answer or gives excuses for why I have not received my funds. I have attached a timeline of events and supporting documents for all phone and email communication between us. I have voicemail recordings described in the timeline of events, but it would not let me upload mp3 files.

    Chicago Precious Metals Exchange LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.