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Business Profile

Professional Organization

US Soccer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/22 I bought two items for $171.00. Only one item was delivered and all attempts to connect with US Soccer have be unsuccessful. I have opened tickets and followed up with emails to no avail. As of now I am out $75 for a light weight **** I was planning to give as Christmas present. The order number is ORDER OUSSS189067.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Timeline:2022/11/20: Bought the jersey / 2022/12/07: Received the jersey / Within a week or so: Tried the jersey, and noticed a defect. / Between 2022/12 - 2023/01/11: Tried three times to contact via ********************************************************* / 2023/01/11: Contacted via email ***************************************** / 2023/01/20: Got a response from ***************************************** with a generic statement, not addressing my concerns.2023/01/21: Responded saying, I need further assistance because they have not addressed my concerns.2023/01/29: Wrote to them again saying its been over a week without any response.2023/02/12: Wrote to them again saying its been over two weeks.2023/02/28: Disputed the charge via ***************** and posting this timeline on BBB.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 6, 2022 for a Personalized ********** USWNT Home Jersey (No FIFA Badge - $72) that I have not received to date but was charged immediately for. I have attempted to reach out to the US Soccer Store multiple times and have received only 1 reply confirming they acknowledged my order and would get back to me on status. I never received an update or any response to any inquiries (at least 5) I have made since and there have been no updates to my order. I have been unable to reach anyone by phone and any request I have made for a refund has been ignored.

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom jersey from their website and have yet to receive it. Ive tried multiple times to get a refund or the jersey and have only gotten an automated response from them. Subtotal$140.00 Shipping$11.95 Taxes$7.60 TotalUSD $159.55 Order number: OUSSS158749 Order date: October 30th 2022

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/18/22 I ordered a jersey from the US Soccer Store, at *****************************************. I paid for 2-day Fed EX shipping. Needless to say, I have never gotten the jersey, every time I check, including today 2/7/23 - it says Unfullfilled. They have however charged my credit card the $140 dollars. I've tried multiple times to contact them, when you call no one picks up. I've sent several emails, and chat messages. Besides getting a standard email reply, I've heard nothing. This is beyond frustrating, they completely ignore you.

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 24th I placed an order for $94 with US Soccer store for a sweater as a Christmas gift. Since then I have heard nothing back from them and needless to say I haven't received the sweater yet. I have e mailed them at least 8 times and never received a reply. They provide no phone number to call. The only form of contact is e mail.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern, I am contacting you again about the order placed for two personalized *** Soccer jerseys. (Order OUSSS189254) The order was placed on December 4, 2022, and paid for on December 5, 2022. We did receive confirmation that the order was received. On December 15, 2022, we received an email with the tracking number for only the (large personalized jersey). The large personalized jersey was received several days later. Regarding the second personalized jersey. We have contacted US Soccer Jersey Support several times now requesting an update. Both jerseys were purchased as Christmas gifts. Since the medium-sized personalized jersey had not arrived. At this point could someone please let me know when we might receive the medium personalized jersey we ordered? We continue to receive what looks like an automated reply. I have copied and posted the reply below:Dear ****** Thank you for contacting us, confirming we have received your request (Query 390972).Our US Soccer Support Team will be back in touch once they've reviewed your request. Please note, the US Soccer Store support team are closed for the holidays on December 24th 26th and December 30th January 2nd.In the meantime, if you have any updates simply reply to this email. Regards, US Soccer Support Team Apparently, I am not the only customer they are not replying to regarding orders placed with this company.. Thank you,***********************

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attachments contain the details. I placed an order on December 2nd for a sweatshirt and three knit hats for $171. I paid for two day shipping. When the order hadn't arrived after 1 week, I contacted support. They informed me that the sweatshirt was not actually available and that it was a mistake to advertise it. That was odd, but they eventually refunded my cost for the sweatshirt. I still awaited the three knit caps that were Christmas gifts. After two weeks of waiting, I again reached out to US Soccer Store to get an update. They said to check with *****, as it had shipped. I did so. ***** eventually responded and said the package reached the ********* hub but was simply an empty package with no contents. Nobody contacted me from either ***** or US Soccer Store. ***** said they informed the shipper of the issue, and I should pursue with them. I did... multiple times, via email, phone, social media, etc. It's now been over 1 month, and nobody from the US Soccer Store is responding. They have stolen my money, and I genuinely feel they are now on the verge of criminal activity. This is simple theft.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned my item from order OUSSS172159. It was delivered by **** on December 15, 2022 and I haven't yet received the refund of $115.70 to my credit card. The **** tracking number is 9405503699300423053286.I have never received a reply to the "contact us" email form, and there is no phone number available to reach customer service.

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number OUSSS178149 I ordered on 11/28. I emailed 5 times or so to ask where my order was. My emails went out over the period of 12/5-12/12. No one replied or got back to me. On 12/13, a label was created. They claimed it shipped but the tracking says awaiting packageI continued to email and miraculously got someone on the phone on 12/20. They too said it shipped but when I challenged that to say that is a label creation, not a shipment, she said she would look into it and send a replacement. Yesterday (12/21), I got an email that said So sorry for the delay. It shipped. Which still, it hasnt shipped. Again, label has been created but no shipment. I have asked for a tracking number of the item that shipped and of course no one is replying. This is ridiculous. Embarrassing. Get it together. Its one jersey of the goalkeeper on the ****** Have that in stock and ready. We want to compete with the *** for popularity but you cant even get a jersey from the US Soccer store in a timely manner. Obviously I wont be getting this for Christmas to give as a gift to my son so Ill be wrapping a picture of the jersey with a sorry. Hopefully it will make it. Its only been a MONTH since I ordered.

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