We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Advantage Properties Chicago, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Advantage Properties Chicago, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advantage Properties Chicago, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease states that the last month of my rent is free and that I will be sent a refund for it. The money was never sent, although I received an email from them on March 29 that I was to be sent this money in the form of a paper check. The money was never sent!!!!! My repeated attempts to reach them have yielded no results.

      Business Response

      Date: 04/22/2024

      Hello,

      It has been brought to my attention that this matter has been resolved. I had the chance to connect with ********************** today who has confirmed that the payment/refund from ownership has been received and that this matter can be brought to a close. If there is anything else outstanding at this time, I would be happy to assist and help ensure that it gets taken care of.

      Thank you,

      **** (As Agent for Advantage Properties Chicago, Inc)

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Before I moved out, I asked ***********************, property manager of Oak/Park Townhomes run by Advantage Properties, if my rent could be prorated since I will be moving out on the 7th of the month. She said I will have to pay the whole rental amount of $1200 and will be reimbursed of the remaining rental cost. I moved out on September 7, 2022. I expected to be reimbursed within a month. The last time I heard or spoke to her was on October 3, 2022. She said she will talk to accounting to get the process expedited. I was told the money will be sent back electronically to my bank account. Today is November 11, 2022, almost 2 months since I moved out from Park Townhomes, and almost a month since she said it will be expedited, I have not received any reimbursement. It is hard to get hold of her by phone, so I would email weekly to get an update about the reimbursement. All emails have been unanswered. One month is more than an adequate time to have the money returned. It is ridiculous that I have to use BBB to get any response to this issue and get my money back. Advantage Property, please return my money today.

      Business Response

      Date: 11/01/2022

      Hello ******,

      I have just checked and found that our office has already sent you a check refund in the amount of $1,200 on 10/24/2022. Please note that this is check number *****. Additionally, it is very important to note that Advantage Properties Chicago, *** (APC) is not holding or has any ability to withhold your funds. Once a resident moves out, we submit findings to ownership and they work to issue approval for fund reimbursement. Nevertheless, the check is already in the mail and on its way to you.

      Thank you,

      Advantage Properties Chicago, Inc.

      Customer Answer

      Date: 11/02/2022

       
      Complaint: 18341604

      I am thankful that I finally received the check.  However, I am rejecting this response because Advantage Properties did withhold the funds for almost 2 months, ignored my weekly emails, and failed to communicate that the reimbursement will be sent by snail mail and not electronically as they initially declared.  Instead of apologizing for the inconvenience this has caused my life, they tried to justify the wrongdoing they have done.

      Sincerely,

      ***********************************

    Advantage Properties Chicago, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.