Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need help resolving the ongoing issue with Bell Tower Flats (owned by Draper and Kramer, previously known as ******************) management and maintenance service. We have been trying to get our ** fixed for a long time, submitted so many maintenance request tickets over the past year, and they do not know what's wrong with the ** and don't want to pay to call in an actual ** expert to look at the situation, it is a waste of time to reach out to them and wait on them to actually do nothing. We work and have to take care of elderly and cancer patient, and dealing with Texas heat is unbearable and unsafe and deplorable conditions. On top of that, they don't show respect you or believe you, and the management team is incompetent. Many times we do not submit tickets because we don't have time to waste and wait on them to do nothing. We need help with actually fixing our ** so it is not 80+ degrees inside our home, and if there is any money owed to us for however many times our ** shows as being on but it's not cooling/working and instead wasting our money while we're suffering in the heat, and finally help with getting appropriate people in the management/leasing office staff (the only person that is helpful is Bee, otherwise ***** and others are unpleasant to deal with and useless). Thank you for your help with improving our living conditions which are not acceptable.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being denied rentals at nice upscale newer properties in ********** that claim to take section 8 which is lowering my score and creating problems for me.

  Business Response

  Date: 02/23/2024

  Feb. 23, 2024

  To Whom It May ************************** letter is in response to Better Business Bureau case number 2135378. 
  
  The management team at ********* takes great pride in the quality of service we provide to residents and applicants for residency every day. Regarding Ms. ************ situation, the propertys leasing agent gave her a tour of the community and encouraged her to submit an application, which includes a credit screening, after she had a chance to review the rental criteria. 
  
  The management team submitted Ms. ************ completed application to ********, the third-party company ********* uses for prospective resident screening. ******** followed the standard review procedure used for all applications, which is in accordance with the laws of the state of ********. Unfortunately, Ms. ************ application was denied due to multiple items in her credit history. ******** subsequently provided her with a letter outlining these reasons. Since the application which is the first step in the Section 8 process was declined, a review of whether ************************** would qualify for Section 8 assistance was never triggered.  
  
  Thank you for the opportunity to respond to this letter.
  
  

• Initial Complaint

  Date:12/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the ***************** (owned by Draper and Kramer) on September 9, 2023. Following the move, I had a final balance of $203.17 that I was notified about on September 20, 2023 and which I had 30 days to pay in full before it went to collections. The full amount of the balance (plus fees) was paid on October 4, 2023, well before the 30 day timeframe had elapsed. I have contacted their offices and have received an email from the leasing agent stating that I have paid in full all outstanding balances. I have proof of this in email form and bank statements that support this fact. Still, I have received call from debt collectors (IQ ******************* stating that I still owe money. The amount they have stated is $201, which is inaccurate and Draper and Kramer has notified me that my ledger stands at $0, and has since October. My credit score has taken a hit due to this error and I want it deleted from my history. This is also an indictment on the business practices and bookkeeping at Draper and Kramer.

  Business Response

  Date: 12/18/2023

  Thank you for reaching out regarding this matter. We would like to inform you that Draper and Kramer divested their ownership of ***************** earlier this year, and all residential files were duly transferred to the new owner/manager.
  
  As a result, any concerns or disputes would now fall under the jurisdiction of the current property owner/manager. I would recommend contacting them directly to address this issue effectively.
  
  Please accept our sincere apologies for any inconvenience this may have caused, and we appreciate your understanding in this matter.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After charging my October rent twice, Draper & Kramer has determined that it will not waive a $75 fee that it has assessed due to returned payment for the second charge to my bank for October's rent. While I did my best to resolve the issue directly with Draper & Kramer, two members of its team determined that the fee would not be waived. I'm reaching out to BBB in the hope that it can help me reach a resolution with Draper & Kramer. My email correspondence is attached.

  Business Response

  Date: 10/24/2023

  Oct. 24, 2023 
  
  To Whom It May ************************** letter is in response to Better Business Bureau case number 20692945.
  
  The management team at ************************************************************ pride in the quality of service we provide to residents every day. Regarding ************** situation, we did a thorough investigation with our IT and accounting departments, which showed she made a double payment on her rent: the first on 10/1 was a preauthorized automatic payment she had previously set up through our resident portal, which brought her rent due to $0; the second was a manual payment she initiated from her bank, which came back as having insufficient funds. Because our bank could not access the funds for the second, manual payment, we were charged a $75 returned check fee, which we applied to the residents account per our lease agreement.
  
  We have had several exchanges on this matter with ************, who states she made the second, manual payment mistakenly because she believed her preauthorized automatic payments had ended. While we understand she did not intend to make a double payment, the error was on her end and the manual payment still came back as having insufficient funds which our lease agreement clearly states will incur a non-refundable $75 fee. ************ also believes she should have had sufficient funds in her account to cover the manual payment; we advised her to contact her bank to understand why the payment was returned if this was the case. 
   
  Thank you for the opportunity to respond to this letter.
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Aspire Building. The management team they hired is TERRIBLE!! very unprofessional and not personable. Every neighbor *** talked to in the building has some problem with management. Also their leasing agents need to go back to school. Im a licensed leasing agent. I know what can and cant be done. They do whatever they want, how ever they want. *** sent in a complaint, havent received no response. Seems like when its a problem on there end you never get a response back. But when you rent isnt paid on time they come find in the common areas to tell you rent is late. Again very unprofessional.

  Business Response

  Date: 06/21/2023

  We write to apologize for the miscommunication that occurred during your recent interaction with our ***********. We understand that clear communication is essential to a positive customer experience, and we take full responsibility for the breakdown in communication in this case. Our company standards are to provide our residents with the highest level of service, and we regret that we fell short of your expectations in this instance.
  
  We would like to discuss this further with you and learn more about your experience. Please let us know the best way to contact you or feel free to contact us at ************.
  
  We look forward to hearing from you soon.

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ***************** between July 2022 and April 2023. During my stay in the **, the **** I was on expired and I had to leave the country and go home in order to renew the ****. I left in December with a plan to get back in January. Unexpectedly the ** embassy rejected my application and denied me return to the country. I was in a lease until September so I reached out to ***** and mgmt about my situation and potential options for help. I have lost my job and will not be able to access any of my belongings in the ** so I couldnt also stay in the lease. I gave more than 30 days notice of the situation I was in and that Id have to move out and break the lease, regrettably. I offered to help look for others who could replace me as a tenant and offered to keep paying rent until a new lease was signed by the new tenant, ***** refused. My emails were ignored and they insisted that my only option was to sublease, something that wouldnt work because I couldnt take responsibility for someone I didnt know while outside the country. After I moved out of the apartment and let ***** know, **************************** didnt make any efforts to re-rent the unit to try and recoup their losses. They decided to up charge me 2 months extra rent and immediately try to bully me into paying by sending this inflated amount to collections. Im now wondering if this deceptive practice is to scare me into paying while they collect rent from a tenant already in the unit. This apartment has had unresolved issues from the day I moved in and this callous and vindictive handling of this situation shows that all this company cares about is winning. Horrible people to deal with.

  Business Response

  Date: 06/15/2023

  June 15, 2023
  
  To Whom It May ********
  
  This letter is in response to Better Business Bureau case number 20131591.
  
  The ***************** management team takes pride in the high service level we provide residents every day.
  
  Regarding **************** wishing to terminate her rental agreement before her signed lease expired, our team was in communication with her on several occasions and responded promptly to her questions about her situation. Specifically, on March 1, 2023, we sent her an email outlining the three options for exiting her lease early, as stated in her signed lease agreement, which is in alignment with industry standards.These options include:  
  1.)Subletting, using a provided/approved sublet agreement. In this scenario, the original lease signee is responsible for finding an individual to sublet the unit we do not advertise/market units available for sublet.
  2.)Buying out the lease, which in the case of ****************, she would have offered advance notice and paid rent for the months remaining in her lease term.
  3.)Vacating the unit before the lease expires and be considered an early move-out. This is reported to credit bureaus and negatively impacts credit scores, and is potentially grounds for a lawsuit. In the case of an early move-out, the vacated unit is actively marketed by Draper and Kramer, and the resident is legally responsible for rent and utilities until the unit is rented (relet).  
  
  While we attempt to be as helpful as possible in situations like ******************, ultimately, the responsibility falls on the person who signed the lease. **************** did not move forward with subletting her unit, nor did she choose the lease buyout, so unfortunately, we had to consider her an early move-out when she vacated her apartment and followed those procedures in accordance with the signed lease agreement.
  
  Thank you for the opportunity to respond to this letter.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20131591
  
  I am rejecting this response because: according to the response Draper and Kramer asserts that when one moves out early the actively market the unit and charge for the time that the unit is empty. They have sent me to collections for multiple months rent while making no efforts to market the unit. I have been checking the website since I moved out and the unit has never been posted. An email from ***** attached shows that their stance is opposite what is indicated in this response and they havent and dont plan to make any effort to market the unit.

  Per *****: Aspire staff is not solely responsible for finding a person. We already spend marketing dollars to bring people to the site. If we get a prospect looking for a shorter-term lease and the price point of this unit is in line with what they are looking for, Aspire leasing will present the unit to the prospects attention. This is my part in in helping find a subletter, also we do not advertise separately for sublets, and we are not required to by the Resident Landlord and Tenant Ordinance. 

  The RTLO does in fact require the landlord to mitigate their loss, which Draper and Kramer hasnt done at all. 

  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/16/2023

  We stand by our prior response.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20131591
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of Lake ******* and I pay rent every month to have a fully functional boo one bedroom apartment and the apartment that I am in now there is one window that has never opened and there is a window where the handle is broken off and I cant open it either The first window was not functioning correctly when I moved in my renewal date was coming up so I was told if I signed the lease I can view the apartment later it was almost done it was still being worked on so after I paid the rent signed the lease and I moved in I noticed that the window didnt open the crank doesnt work and I feel that I shouldve been told this upfront because if they knew that the handle was on back order they knew that the window didnt open and they had this information so Ive been living here for a year and theres been no update and so I went to the office for a second time and spoke to *************** I made her aware of this problem when I first moved in she was just starting her position and her predecessor referred me to her the same response was given the first time as it was given two weeks ago I will look into it and get back with you with a solution I never heard from her either time no the second window was pulling the handle the pool the window open and it just broke off thats the issue with a lot of things in this apartment its old it needs to be replaced and things just break down the previous apartment I was in my kitchen flooded my apartment was infested with ants that Lake ******* did nothing about until seven months into my stay there paint is constantly chipping off of the cabinets falling into my food into my dish water and just all around my kitchen the paint on the walls is bubbling up theres been so many issues here and they continue to raise the rent they have an address the issues with the windows in my apartment and I have three more months left on my lease so I wouldve been here ************************************************************************************************************************************** into another apartment nothing but Im continuing to pay rent and youre not doing anything about these windows I contacted your corporate office which is the number that I received from *************** and she didnt give me a name she didnt give me an extension to dial to reach someone to talk to the number she gave me when you call it just says if you know the persons last name of your extension dial it now and thats it so I dont believe she was actually helping me out to speak to someone to take care of the situation this isnt professional at all and I know if youre doing it to me youre doing it to others but not everyone is gonna take the time to form a formal complaint because generally nothing happens but I will be going to the city also because Ive been living here for three years two different apartments and they both were trash I had to move into this apartment because once again my apartment was infested by ants my kitchen flooded paint chipping off the cabinets when I moved in the baseboards werent even painted like its ridiculous how poorly ran this place is in the rent isnt cheap my renewal is for ******************************* two of the windows dont open thats highway robbery and Ive been paying my rent in full no problems I take care of the apartment so the fact that youre just charging me the axing price for this apartment and windows dont open frustrates and irritates me greatly because Im being taken advantage of and hope someone will respond to this message.

  Business Response

  Date: 05/30/2023

  To Whom It May ********
  
  This letter is in response to Better Business Bureau case numbers 20118888.
  Draper and Kramer, Incorporated no longer owns or operates ******************************. This complaint would need to be addressed to the new management group to be resolved.
  
  Thank you.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a lease agreement and moved into a unit at ***************** on February 28, 2022. After moving my belongings into the unit, I noticed a foul smell four days after moving in. It was confirmed that the refrigerator had malfunctioned or was inoperable when I moved in. ***************** immediately removed the refrigerator and replaced it with a new one. However, they never reimbursed me for my damaged and or spoiled groceries that were in the refrigerator during the time it was inoperable. ***************** has received this request in email but my request has been left unheard. Your assistance is greatly appreciated.

  Business Response

  Date: 02/02/2023

  Feb. 2, 2023
  
  To Whom It May ********
  
  This letter is in response to Better Business Bureau case numbers ******** and 18936981.
  
  The ***************** management team takes pride in the quality of service we provide to residents every day.
  
  Regarding the refrigerator in Ms. ********* unit, we replaced the appliance in a prompt manner upon being informed by the resident it was not working properly. Property management does not have a record of ******************* submitting a request for reimbursement for damaged food following the incident. If she would like to provide any original communication from that time,we are happy to investigate further.
  
  In regard to Ms. ********* comments about her lease agreement, this matter has been reviewed and resolved by legal representation for both parties. The terms of her lease do not include free garage parking. A parking addendum is always included in our standard ************, but it is only activated when a monthly parking cost is entered in the form, a garage space is assigned to the resident and the resident provides the vehicle information requested in this section. Since ******************** did not opt to rent a parking space at the time of her lease agreement, those sections were left blank, and the addendum was not activated.Additionally, prior to her move-in ******************** received a welcome letter that included information about availability and the monthly cost of parking if she wanted to add it to her lease agreement prior to moving in, but she did not opt to do so at that time.   
  
  Thank you for the opportunity to respond to this letter.

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 18936981
  
  I am rejecting this response because:
  

  I spoke with a representative of the BBB today. I was advised to send an email to this email address requesting that this case be reopened as it has not been resolved.
  
  I have not been provided parking according to the lease signed 02/28/2022. I have not been reimbursed for my damaged goods due to a malfunctioning refrigerator appliance at ***************** owned by Draper and Kramer.
  
  They have advised that I never sent a request for reimbursement or they never received communication regarding the issue. That is untrue/false. I have provided a copy of the email communication between myself and Aspire for your review and records. Please see attachment.
  
  Your assistance is greatly appreciated. I am seeking a resolution regarding parking and reimbursement of damage groceries and goods.
  
  

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* is the Residential Relations Coordinator for my apartment building, Grand Plaza Apartments. I talked to ****** on the phone on September 8 about having the building's maintenance sta! do some touch-up painting in my apartment on September 9. I gave ****** permission to allow the painters to enter the apartment while I was out at work that day. When I returned home from work, the painters had completed the paint job. The paint job was incomplete and will require further touch-up work. The painters moved my ** stand during their repainting and scratched the top of the ** stand. The ** stand is worth approximately $559.

  Business Response

  Date: 10/21/2022

  To Whom It May ********
  
  This letter is in response to Better Business Bureau case number 18226889.
  
  The ********************** team takes pride in the quality of service we provide to residents every day.When issues or concerns arise, it is always our goal to respond promptly and work directly with the resident to understand the situation and take appropriate steps to resolve it.
  
  Regarding this residents comments about his maintenance request to touch up paint in his unit and damage he says occurred to his TV stand: our team had multiple communications with the resident to coordinate the details and timing of this work. Due to availability of the maintenance team,the resident gave permission for workers to enter his apartment to complete the paint touch-up when he was not at home. It was clearly communicated to the resident in advance of the work that the maintenance team would not move any furniture and that the resident was responsible for moving anything necessary to provide access; the resident confirmed this was understood and stated he would move furniture in the areas where touch-up was requested.  
  
  Following the touch-up work, the resident reported scratches on top of his TV stand. We immediately reached out to the maintenance team that performed the work, who confirmed they did not move or touch any furnishings in the unit. This is in keeping with their standard procedure, which is designed to avoid damage to residents personal belongings. The maintenance team also stated the only tools taken into the unit were a paint bucket, brush and roller. Given this confirmation, we advised the resident his best course of action would be to file a claim with his renters insurance company if he felt damage occurred,and offered assistance with that process. The resident followed up stating his insurance company requested a copy of the maintenance report, which we promptly provided.
  
  The resident additionally stated that the paint touch-up was incomplete. We offered to have the maintenance team return to his unit to ensure the touch-up was done to the residents satisfaction. The resident stated he preferred to have paint provided so that he could finish the touch-up himself, and so we made the paint available to him at his convenience.
  
  Our entire team is committed to ensuring Grand Plaza is a comfortable, welcoming home for our residents. Thank you for the opportunity to respond to this letter.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, I selected a lease proposal through the Draper Kramer portal to renew my lease. I received confirmation the same day that I had elected to renew for a term of 10 months at a rate of $1,906 per month. The following day I received an email that my lease was ready to sign. However, when I logged into the portal, no lease was available. I reached out to management for assistance and was told that there was an error with the system and the rate they quoted, and which I was told in writing was locked in until 7/20 (screenshot attached), was not valid and they are now trying to charge almost $350 more per month even though my rates should have been locked in. They will not honor their quote and should.

  Business Response

  Date: 07/22/2022

  To Whom It May ********
  
  This letter is in response to Better Business Bureau case number 17594599.
  
  The ********************* management team takes pride in the quality of service we provide to residents every day, including during the leasing process.
  
  To address this residents experience renewing her lease with us, we utilize an online portal operated by Yieldstar, a third-party property management system, to automatically generate lease proposals for current residents. In this instance, an error in the Yieldstar system caused an incorrect rent rate to be quoted to this resident,as well as one other resident at the same property. Our management team caught this error in the portal system and alerted Yieldstar, who subsequently fixed the issue. We then reissued rates, and our leasing agent reached out to the resident letting her know there was an error in the lease proposal that had since been corrected. The resident did not respond.
  
  While we make every effort to ensure lease proposals are as accurate as possible, the rent rate and other terms they include are not final until a legal lease is generated, signed by the resident and countersigned by management none of which happened in this case.
  
  We apologize to the resident for any inconvenience she experienced due to the Yieldstar error and for any confusion it caused during the lease renewal process.
  
  Thank you for the opportunity to respond to this letter.

  Customer Answer

  Date: 07/30/2022

   
  Complaint: 17594599
  
  I am rejecting this response for the following reasons:

   

  1. You should honor the lease proposals YOU supply your tenants.

  2. The leasing agent did not proactively reach out to me to inform me of the error. She merely replied to my email.

  3. Per ******* law, you are legally required to provide your renters with at least 4 months notice of rent proposal changes. You have failed to do so since you are not honoring the agreements proposed.

  4. You need to take responsibility for your mistakes and quit passing the buck onto others.

  
  ***************************

  Business Response

  Date: 08/05/2022

  To Whom It May ******************************** letter is in response to Better Business Bureau case number 17594599. 
  
  As we stated in our previous reply, we make every effort to ensure lease proposals are as accurate as possible, the rent rate and other terms they include are not final until a legal lease is generated, signed by the resident and countersigned by management none of which happened in this case.  
  
  We must provide renewal notices 120 days prior if a resident has resided at the community for more than 3 years and 90 days if less than 3 years. *************************** has resided since 4/30/2019 with a lease expiration date of 10/29/2022.She received her first renewal notice on 5/26/2022, which is more than 120 days in advance.
  
  Again, we apologize to the resident for any inconvenience she experienced due to the Yieldstar error and for any confusion it caused during the lease renewal process.  
  
  Thank you for the opportunity to respond to this letter. 
  

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17594599
  
  I am rejecting this response because:

   

  In writing, you guaranteed the lease renewals posted through 7/20/2022. You should stand by your word and guarantee. Thank about it: what type of corporation doesn't stand by their own guarantees?? It really speaks volume about Draper Kramer.

   

  And you did not provide 120 days of notice. It does not matter when you post the renewals if you refuse to honor them. Since you are reluctant to honor your own renewal rates, it will not be counted toward the notice period.

  
  
  Sincerely,
  
  ***************************