Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I got home from a long day of school and work around 11:30 pm on Saturday night, I was appalled to find havoc in my unit. Whoever did this electrical work in my apartment not only didnt he pick up his mess himself but he also damaged two of my chairs which are wobbly. This person didnt even pick up the glasses or the candle he knocked off on the dining table. I always pay my rent on time by dropping my check in the boiler room by the 5th of each month and for some reason, ***** always hands you my check very late. As a result, you always send me reminder emails that you didnt get my check. I dont know why I always get such a poor treatment from these people.The managers of this building are very rude to me and mistreat me because I always call for the repairs that need to be done. Shaggy even dared to tell me once that if Im not happy in this unit, I can move out. His wife neither answered me when I texted her and sent her the videos showing the mess left behind by her husband nor apologized. They both discriminate against me for no reason. And when I met Shaggy on Tuesday morning, he denied any wrongdoing when I complained about the mess he left, and he yelled claiming that he cleaned up and slammed the door at my face.About a year and a half ago, he took away the kitchen drawer in which I store knives, forks and spoons and told me that he was going to buy a new one from ********** but he never did until now because of his laziness. And whenever I ask him about the drawer he keeps lying to me that he is going to purchase it soon. About 5 months ago, he told me that he was going to get me a new toilet seat and toilet cover because mine was broken, but he still didnt replace it. Now, that hes remodeling the nexdoor apartment, he always leaves a bag of construction trash by my door on a daily basis.

  

  Business Response

  Date: 10/02/2024

  The tenant has been contacted and we are working with them to resolve all issues.

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in my apt owned by hunter properties for the beginning of June. Sent in firsts month rent and move in fee to site portal given to me by my agent and HP. Both the rent and move in fee were paid 5/30/24 but on 5/31/24 the rent amount of $995 was deposited back into my bank account. I have bank statements for proof. Move in fee went through also julys rent went through on this same portal site. It was not until 7/15/24 does the agent contact me claiming I did not pay my first Months rent for 5/30. I showed him the bank statements and spoke with management at HP but they are still insisting that I am responsible for that rent amount after being contacted 1.5 months later and now putting my account in the negative as I dont have the money anymore.

  

  Business Response

  Date: 08/07/2024

  *************************** rented a unit from Hunter Properties with the help of a real estate broker from a separate company, ***********************.  The first month's rent was to be paid to *********************** as the commission for renting the unit.  ******************** submitted a payment directly to Hunter Properties on an old payment system we no longer use instead of paying ***********************.  We immediately stopped the transaction, and it was refunded to the next day to ********************, which he acknowledges.  ******************** was then supposed to re-submit payment directly to *********************** since he had been refunded the original payment.   When *********************** contacted him regarding the payment, he refused to pay stating that he no longer had the money.  ******************** has since told us that he is refusing to pay us any rent whatsoever.  Therefore, he has not paid his first month's rent and still owes the money.  We plan on handling this as a civil matter in eviction court as we are bound by landlord tenant laws regarding these matters.   We do not feel this is a consumer matter under the jurisdiction of the BBB, but rather a civil matter that should be handled with our attorney under the State of Illinois' prevailing housing laws.

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22071903
  
  I am rejecting this response because: HP is claiming I used an old portal site but I was only doing as instructed with the link I was provided by the agent. I didnt know if it was some kind of first months promotion or what, but if HP knew it was a mistake why didnt they contact me immediately instead of waiting 1.5 months? I couldve paid it if they contacted me in a reasonable time frame. So its not a matter of me not wanting to pay, but I just dont have $1,025 laying around to pay for their mistake. And I am still currently paying rent although my account is in the negative. I dont want any hard feeling I just want this matter resolved and HP to take full responsibility for their mistake and make this situation right. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/19/2024

  At this time, ******************** has not paid the first month's rent for his apartment, nor is he able to provide proof that this debt has been paid.  Please see attached ledger showing all payments received for rent from complainant.  We will be pursuing this issue with our attorney and will seek resolution through legal action if the tenant refuses to pay the rent owed.   The tenant may set up a payment plan for the balance due if he wishes to continue residing in the unit.  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22071903
  
  I am rejecting this response because:

  I have already provided proof that my payment was accepted and a recipient was also provided to the realtor as asked. HP needs to provide proof of them contacting me in a reasonable timeframe and where in my lease does it state that Im still held accountable for money that was successfully paid and refunded back the following day. Also someone knocked on my door at 6:50am and left a 5 day eviction notice if the payment is not made within those 5 days. I reviewed my lease throughly and nowhere does it state Im held responsible.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/23/2024

  As ******************** acknowledges, the initial payment was refunded and he received the money back.  The money was not refunded because he did not owe the money, it was because he was supposed to pay his broker the first month's rent and not to Hunter Properties directly, which he did.  We therefore stopped the payment, it was refunded to him (which he fully acknowledges) and he never made the corrected payment.   We have offered to break the lease and have him move out of the unit if he prefers.  If not, we will pursue eviction under the proper authority of the court system of *********** as required by law.

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment, and was denied the next day based off reasons that are NOT in my credit history. Hunter Properties sent me a copy of my rental history and again there is no evictions yet they denied me the apartment based off whatever reasons

  

  Business Response

  Date: 07/01/2024

  ********************* applied for an apartment on 6/21/24 and signed the attached permission to run her credit and paid a non-refundable application fee. There was negative information including late payments and/or collections on the credit history.  We sent ********************* an Adverse Action Letter on 6/24/2024 with instructions on how to obtain her credit report and that her application was denied based on negative credit history.   We did not deny her based on rental history as she states in her complaint.

  Our application clearly states that negative credit history is a reason for denial of the application.  We are not able to verify the legitimacy of items on a credit report, if there was incorrect information contained on the report ********************* would need to get the items cleared up through the proper channels with her creditors and the credit bureau.  We have followed all the provisions of Fair Housing Laws and the Fair Credit Reporting Act.

  Thank you

  Hunter Properties

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January of 2023 I called into Hunter properties to get information on an alternative way to pay my rent besides via online because my bank account had been hacked into. I was told by one of the associates that I could pay via money order at their home office on Addison **** So I did and 30 days later I get a 5 days to pay notice with a threat of an eviction. Someone within Hunter properties claimed theyd never received my money order and went on to say, after I requested they do a video investigation to reassure me that their wasnt any internal theft, an associate named **** got very upset and completely dismissed my request and said quote on quote he just knows no one in their facility would do that and told me to take up with western union. I had informed him that money orders were my preferred method of payment because just that same month I had had my bank account hacked into. He then reassured me that I could still make a payments either with money orders with appointments set so that he could receive them or that I could use a member of my familys debit/credit card or bank account since I no longer had my own. I than told him that if they attempt to evict me that I will press charges against them. Ever since this interaction theyve tried to make it hard for me to pay.A month or two later my ability to pay via credit card or debit card was blocked through the online portal.Amar from Hunter properties then gave me falsified info saying that theres nothing wrong on Hunter props end and that the entity that they are partnered with *** have something to do with the issue but they cannot be reached directly. So I called to this entity that Hunter properties is partnered with and was told the complete opposite. Four months down the line majority of my rent payments are taking care of via online portal and then I get an email saying that one of my rent payments was returned. My online payments were completely blocked and now Im being told that I cant pay

  

  Business Response

  Date: 06/05/2023

  To Whom It May ****************** tenant, *************************, who has resided at ********************************************** since 10/1/2022, has had a long history of late payments and bounced payments (see attached). 

  She got behind on her rent just two months after she moved in.  She then bounced a payment on 1/30/2023 due to insufficient funds (see attached).  ******** claimed that she dropped off a money order around this time, but we did not receive the payment in our office.  We advised her to call wherever she had purchased the money order to see if it had been cashed, which is our normal operating procedure.  She never provided us with any documentation or receipts for the money order.  She instead insisted we look through our security camera footage and refused to get ** the proper documentation we requested.

  Then on March 20,2023, ******** submitted a payment of $1547.20 on the credit card of a ************************  **************** later disputed this charge as being unauthorized and the payment was reversed on 5/23/2023 (see attached).  

  Due to the fact that she had submitted fraudulent payments, we blocked her from our online payment system, as is our standard operating procedure.  We do this to prevent We told her that she would have to produce a money order or cashier's check to make payment.  She still has not made payment as of today. 

  We have been working with ************ for several months and she has been unable to clear up these payment issues at any point.  She has always had the opportunity to bring in or mail a cashier's check or money or produce documentation regarding the lost money order.  Not only are we more than willing to accept **************** rent, we expect her to make payment.  Failure to do so will result in our having to begin eviction procedures, which is an undesirable outcome for everyone involved.

  Please let me know if you need anything further.

  ***************************

  Hunter Properties, Inc.

  2057 ******************

  *******, ** 60618

   

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a unit in the middle of Feb 2022. I did not notice mold (there were a host of others problems that were addressed when I first moved in) until a month ago in my 2 year olds room. I told the maintenance/property manager . She sent someone in to the apartment to use fix the mold issue. The guy did not clean the mold off . He put a solution on top of it and painted over it . You are still able to see the mold around the edges of the wall. I noticed that there was a ton of mold as well in the living room area. I reported to the maintance lady and she hasnt sent anyone to fix it and encouraged me to speak to someone in the office. I spoke with someone in the office and she encouraged me to end my lease. The mold is dangerous and can cause my son and I to become sick. This issue has not been dealt with and they knew there was mold in this apartment before I moved in.

  

  Business Response

  Date: 06/22/2022

   

  The remediation in this apartment has followed standard protocol by using a 50/50 mix of bleach and water to first kill the mold and then prime and paint the area with mold resistant paint. Since the space in question is exposed brick and tends to stay colder condensation does accumulate on the surface particularly in the winter.

   

  A few months later the tenant notified us of the mold returning and I asked our staff to make an appointment. ************** notified us that her child had covid and we could not enter the apartment. At this time we are waiting for ************** to advise us that we can come in and make repairs which we will do as quickly as possible.

   

  We did offer the chance to end the lease early without penalty at her discretion if she felt the apartment or remediation work was unsatisfactory. ************** has also taken a rent reduction which we have allowed. Please let me know if you have any questions, thanks.

   

  ****

  Customer Answer

  Date: 06/22/2022

   
  Complaint: 17286761
  
  I am rejecting this response because: It is not completely truthful. Hunter Properties rented out this apartment with several things wrong with it. All other issues have been addressed other then the mold which is most ready and harmful having a two year old child .  I first notified hunter properties about the mold on my sons room because thats where I first noticed it. Hunter properties sent their staff to not wipe or clean the mold off but to cover up the mold with edvidence of mold still present around the edges of the wall. I noticed there was mold present in the other room. I notified Hunter properties to be told that I could move out with no penalty. It was not addressed until after i did a rent reduction according to ******* city law. The lease agreement was broken by Hunter Properties so I did do a rent reduction. The value of the unit has decreased with mold throughout the apartment. I was notified recently about staff coming in to cover up the mold but my son has covid . 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/11/2022

  *******,

   

  We noticed the note on your money order regarding the mold issue you reported. Please note that the area where you had the issue is on exposed brick and there is no wall cavity there. Also any contractor that comes in to the building must be licensed and insured.

   

  A certificate of insurance must be provided by the contractor naming Hunter Properties as additionally insured as well as a copy of their general liability insurance and license. This would help protect you from liability should any damage occur. We would also expect that inspected surfaces would be returned to their original state.

   

  As we offered before we would let you out of your lease without penalty should you continue to feel uncomfortable in your unit. While we do not want you to leave I can credit you a months rent should you decide to move. Ill hold on to your money order so you can decide by next week. Please let me know, thanks.